ZyWALL 5 User’s Guide
Chapter 42 Troubleshooting
523
C
H A P T E R
42
Troubleshooting
This chapter covers potential problems and possible remedies. After each problem description,
some instructions are provided to help you to diagnose and to solve the problem. Please see
our included disk for further information.
42.1 Problems Starting Up the ZyWALL
42.2 Problems with the LAN Interface
Table 199
Troubleshooting the Start-Up of Your ZyWALL
PROBLEM
CORRECTIVE ACTION
None of the LEDs
turn on when you
turn on the
ZyWALL.
Make sure that you have the included power adaptor or cord connected to the
ZyWALL and to an appropriate power source.
If the error persists, you may have a hardware problem. In this case, you should
contact your vendor.
Table 200
Troubleshooting the LAN Interface
PROBLEM
CORRECTIVE ACTION
Cannot access the
ZyWALL from the
LAN.
Check your Ethernet cable type and connections. Refer to the Quick Start Guide
for LAN connection instructions.
Make sure the computer's Ethernet adapter is installed and functioning properly.
Cannot ping any
computer on the
LAN.
Check the 10M/100M LAN LEDs on the front panel. One of these LEDs should
be on. If they are both off, check the cables between your ZyWALL and hub or
the station.
Verify that the IP address and the subnet mask of the ZyWALL and the
computers are on the same subnet.
Summary of Contents for ZyXEL ZyWALL 5
Page 1: ...ZyWALL 5 Internet Security Appliance User s Guide Version 3 64 3 2005 ...
Page 2: ......
Page 26: ...ZyWALL 5 User s Guide 24 ...
Page 44: ...ZyWALL 5 User s Guide 42 ...
Page 86: ...ZyWALL 5 User s Guide 84 Chapter 3 Wizard Setup ...
Page 96: ...ZyWALL 5 User s Guide 94 Chapter 4 LAN Screens ...
Page 102: ...ZyWALL 5 User s Guide 100 Chapter 5 Bridge Screens ...
Page 130: ...ZyWALL 5 User s Guide 128 Chapter 7 WAN Screens Figure 45 WAN PPPoE Encapsulation ...
Page 138: ...ZyWALL 5 User s Guide 136 Chapter 7 WAN Screens Figure 50 Dial Backup Setup ...
Page 144: ...ZyWALL 5 User s Guide 142 Chapter 7 WAN Screens ...
Page 152: ...ZyWALL 5 User s Guide 150 Chapter 8 DMZ Screens ...
Page 179: ...ZyWALL 5 User s Guide Chapter 10 Firewall Screens 177 Figure 73 My Service Rule Configuration ...
Page 220: ...ZyWALL 5 User s Guide 218 Chapter 13 Introduction to IPSec ...
Page 238: ...ZyWALL 5 User s Guide 236 Chapter 14 VPN Screens Figure 110 VPN Rules IKE Network Policy Edit ...
Page 261: ...ZyWALL 5 User s Guide Chapter 15 Certificates 259 Figure 122 My Certificate Details ...
Page 280: ...ZyWALL 5 User s Guide 278 Chapter 16 Authentication Server Figure 133 Local User Database ...
Page 317: ...ZyWALL 5 User s Guide Chapter 19 Bandwidth Management 315 ...
Page 318: ...ZyWALL 5 User s Guide 316 Chapter 19 Bandwidth Management ...
Page 352: ...ZyWALL 5 User s Guide 350 Chapter 21 Remote Management ...
Page 366: ...ZyWALL 5 User s Guide 364 Chapter 23 Logs Screens Figure 188 Log Settings ...
Page 389: ...ZyWALL 5 User s Guide Chapter 24 Maintenance 387 Figure 210 Restart Screen ...
Page 390: ...ZyWALL 5 User s Guide 388 Chapter 24 Maintenance ...
Page 416: ...ZyWALL 5 User s Guide 414 Chapter 27 WAN and Dial Backup Setup ...
Page 432: ...ZyWALL 5 User s Guide 430 Chapter 30 DMZ Setup ...
Page 492: ...ZyWALL 5 User s Guide 490 Chapter 37 System Information Diagnosis ...
Page 508: ...ZyWALL 5 User s Guide 506 Chapter 38 Firmware and Configuration File Maintenance ...
Page 520: ...ZyWALL 5 User s Guide 518 Chapter 40 Remote Management ...
Page 536: ...ZyWALL 5 User s Guide 534 Chapter 42 Troubleshooting Figure 343 Java Sun ...
Page 564: ...ZyWALL 5 User s Guide 562 Appendix C IP Subnetting ...
Page 570: ...ZyWALL 5 User s Guide 568 Appendix E PPTP ...
Page 571: ...ZyWALL 5 User s Guide 569 ...
Page 572: ...ZyWALL 5 User s Guide 570 ...
Page 590: ...ZyWALL 5 User s Guide 588 Appendix G Triangle Route ...
Page 620: ...ZyWALL 5 User s Guide 618 Appendix J Importing Certificates ...
Page 622: ...ZyWALL 5 User s Guide 620 Appendix K Command Interpreter ...
Page 628: ...ZyWALL 5 User s Guide 626 Appendix L Firewall Commands ...
Page 632: ...ZyWALL 5 User s Guide 630 Appendix M NetBIOS Filter Commands ...
Page 638: ...ZyWALL 5 User s Guide 636 Appendix O Brute Force Password Guessing Protection ...
Page 660: ...ZyWALL 5 User s Guide 658 Appendix Q Log Descriptions ...