ZyWALL 5 User’s Guide
524
Chapter 42 Troubleshooting
42.3 Problems with the DMZ Interface
42.4 Problems with the WAN Interface
Table 201
Troubleshooting the DMZ Interface
PROBLEM
CORRECTIVE ACTION
Cannot access
servers on the DMZ
from the LAN.
Check your Ethernet cable type and connections. Refer to the Quick Start Guide
for DMZ connection instructions.
Make sure the Ethernet adapters on the LAN computer and the DMZ server are
installed and functioning properly.
Verify that the IP address of the DMZ port and the LAN port are on separate
subnets.
Make sure that NAT is configured for your DMZ servers.
Cannot ping any
computer on the
DMZ.
Check the 10M/100M DMZ LEDs on the front panel. One of these LEDs should
be on. If they are both off, check the cables between your ZyWALL and hub or
the station.
Verify that the IP address and the subnet mask of the ZyWALL and the servers
are on the same subnet.
Table 202
Troubleshooting the WAN Interface
PROBLEM
CORRECTIVE ACTION
Cannot get WAN IP
address from the
ISP.
The ISP provides the WAN IP address after authentication. Authentication may
be through the user name and password, the MAC address or the host name.
Use the following corrective actions to make sure the ISP can authenticate your
connection.
You need a username and password if you're using PPPoE or PPTP
encapsulation. Make sure that you have entered the correct
Service Type
,
User
Name
and
Password
(the user name and password are case sensitive). Refer
to
If your ISP requires MAC address authentication, you should clone the MAC
address from your computer on the LAN as the ZyWALL's WAN MAC address.
. It is recommended
that you clone your computer's MAC address, even if your ISP presently does
not require MAC address authentication.
If your ISP requires host name authentication, configure your computer's name
as the ZyWALL's system name. Refer to
.
Summary of Contents for ZyXEL ZyWALL 5
Page 1: ...ZyWALL 5 Internet Security Appliance User s Guide Version 3 64 3 2005 ...
Page 2: ......
Page 26: ...ZyWALL 5 User s Guide 24 ...
Page 44: ...ZyWALL 5 User s Guide 42 ...
Page 86: ...ZyWALL 5 User s Guide 84 Chapter 3 Wizard Setup ...
Page 96: ...ZyWALL 5 User s Guide 94 Chapter 4 LAN Screens ...
Page 102: ...ZyWALL 5 User s Guide 100 Chapter 5 Bridge Screens ...
Page 130: ...ZyWALL 5 User s Guide 128 Chapter 7 WAN Screens Figure 45 WAN PPPoE Encapsulation ...
Page 138: ...ZyWALL 5 User s Guide 136 Chapter 7 WAN Screens Figure 50 Dial Backup Setup ...
Page 144: ...ZyWALL 5 User s Guide 142 Chapter 7 WAN Screens ...
Page 152: ...ZyWALL 5 User s Guide 150 Chapter 8 DMZ Screens ...
Page 179: ...ZyWALL 5 User s Guide Chapter 10 Firewall Screens 177 Figure 73 My Service Rule Configuration ...
Page 220: ...ZyWALL 5 User s Guide 218 Chapter 13 Introduction to IPSec ...
Page 238: ...ZyWALL 5 User s Guide 236 Chapter 14 VPN Screens Figure 110 VPN Rules IKE Network Policy Edit ...
Page 261: ...ZyWALL 5 User s Guide Chapter 15 Certificates 259 Figure 122 My Certificate Details ...
Page 280: ...ZyWALL 5 User s Guide 278 Chapter 16 Authentication Server Figure 133 Local User Database ...
Page 317: ...ZyWALL 5 User s Guide Chapter 19 Bandwidth Management 315 ...
Page 318: ...ZyWALL 5 User s Guide 316 Chapter 19 Bandwidth Management ...
Page 352: ...ZyWALL 5 User s Guide 350 Chapter 21 Remote Management ...
Page 366: ...ZyWALL 5 User s Guide 364 Chapter 23 Logs Screens Figure 188 Log Settings ...
Page 389: ...ZyWALL 5 User s Guide Chapter 24 Maintenance 387 Figure 210 Restart Screen ...
Page 390: ...ZyWALL 5 User s Guide 388 Chapter 24 Maintenance ...
Page 416: ...ZyWALL 5 User s Guide 414 Chapter 27 WAN and Dial Backup Setup ...
Page 432: ...ZyWALL 5 User s Guide 430 Chapter 30 DMZ Setup ...
Page 492: ...ZyWALL 5 User s Guide 490 Chapter 37 System Information Diagnosis ...
Page 508: ...ZyWALL 5 User s Guide 506 Chapter 38 Firmware and Configuration File Maintenance ...
Page 520: ...ZyWALL 5 User s Guide 518 Chapter 40 Remote Management ...
Page 536: ...ZyWALL 5 User s Guide 534 Chapter 42 Troubleshooting Figure 343 Java Sun ...
Page 564: ...ZyWALL 5 User s Guide 562 Appendix C IP Subnetting ...
Page 570: ...ZyWALL 5 User s Guide 568 Appendix E PPTP ...
Page 571: ...ZyWALL 5 User s Guide 569 ...
Page 572: ...ZyWALL 5 User s Guide 570 ...
Page 590: ...ZyWALL 5 User s Guide 588 Appendix G Triangle Route ...
Page 620: ...ZyWALL 5 User s Guide 618 Appendix J Importing Certificates ...
Page 622: ...ZyWALL 5 User s Guide 620 Appendix K Command Interpreter ...
Page 628: ...ZyWALL 5 User s Guide 626 Appendix L Firewall Commands ...
Page 632: ...ZyWALL 5 User s Guide 630 Appendix M NetBIOS Filter Commands ...
Page 638: ...ZyWALL 5 User s Guide 636 Appendix O Brute Force Password Guessing Protection ...
Page 660: ...ZyWALL 5 User s Guide 658 Appendix Q Log Descriptions ...