ZyWALL 5 User’s Guide
Customer Support
5
Customer Support
Please have the following information ready when you contact customer support.
• Product model and serial number.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
METHOD
LOCATION
SUPPORT E-MAIL
TELEPHONE
A
WEB SITE
REGULAR MAIL
SALES E-MAIL
FAX
FTP SITE
CORPORATE
HEADQUARTERS
(WORLDWIDE)
support@zyxel.com.tw
+886-3-578-3942
www.zyxel.com
www.europe.zyxel.com
ZyXEL Communications Corp.
6 Innovation Road II
Science Park
Hsinchu 300
Taiwan
sales@zyxel.com.tw
+886-3-578-2439
ftp.zyxel.com
ftp.europe.zyxel.com
CZECH REPUBLIC
info@cz.zyxel.com
+420 241 091 350
www.zyxel.cz
ZyXEL Communications
Czech s.r.o.
Modranská 621
143 01 Praha 4 - Modrany
Ceská Republika
info@cz.zyxel.com
+420 241 091 359
DENMARK
support@zyxel.dk
+45 39 55 07 00
www.zyxel.dk
ZyXEL Communications A/S
Columbusvej 5
2860 Soeborg
Denmark
sales@zyxel.dk
+45 39 55 07 07
FINLAND
support@zyxel.fi
+358-9-4780-8411
www.zyxel.fi
ZyXEL Communications Oy
Malminkaari 10
00700 Helsinki
Finland
sales@zyxel.fi
+358-9-4780 8448
FRANCE
info@zyxel.fr
+33 (0)4 72 52 97 97
www.zyxel.fr
ZyXEL France
1 rue des Vergers
Bat. 1 / C
69760 Limonest
France
+33 (0)4 72 52 19 20
GERMANY
support@zyxel.de
+49-2405-6909-0
www.zyxel.de
ZyXEL Deutschland GmbH.
Adenauerstr. 20/A2 D-52146
Wuerselen
Germany
sales@zyxel.de
+49-2405-6909-99
NORTH AMERICA
support@zyxel.com
+1-800-255-4101
+1-714-632-0882
www.us.zyxel.com
ZyXEL Communications Inc.
1130 N. Miller St.
Anaheim
CA 92806-2001
U.S.A.
sales@zyxel.com
+1-714-632-0858
ftp.us.zyxel.com
NORWAY
support@zyxel.no
+47 22 80 61 80
www.zyxel.no
ZyXEL Communications A/S
Nils Hansens vei 13
0667 Oslo
Norway
sales@zyxel.no
+47 22 80 61 81
SPAIN
support@zyxel.es
+34 902 195 420
www.zyxel.es
ZyXEL Communications
Alejandro Villegas 33
1º, 28043 Madrid
Spain
sales@zyxel.es
+34 913 005 345
SWEDEN
support@zyxel.se
+46 31 744 7700
www.zyxel.se
ZyXEL Communications A/S
Sjöporten 4, 41764 Göteborg
Sweden
sales@zyxel.se
+46 31 744 7701
Summary of Contents for ZyXEL ZyWALL 5
Page 1: ...ZyWALL 5 Internet Security Appliance User s Guide Version 3 64 3 2005 ...
Page 2: ......
Page 26: ...ZyWALL 5 User s Guide 24 ...
Page 44: ...ZyWALL 5 User s Guide 42 ...
Page 86: ...ZyWALL 5 User s Guide 84 Chapter 3 Wizard Setup ...
Page 96: ...ZyWALL 5 User s Guide 94 Chapter 4 LAN Screens ...
Page 102: ...ZyWALL 5 User s Guide 100 Chapter 5 Bridge Screens ...
Page 130: ...ZyWALL 5 User s Guide 128 Chapter 7 WAN Screens Figure 45 WAN PPPoE Encapsulation ...
Page 138: ...ZyWALL 5 User s Guide 136 Chapter 7 WAN Screens Figure 50 Dial Backup Setup ...
Page 144: ...ZyWALL 5 User s Guide 142 Chapter 7 WAN Screens ...
Page 152: ...ZyWALL 5 User s Guide 150 Chapter 8 DMZ Screens ...
Page 179: ...ZyWALL 5 User s Guide Chapter 10 Firewall Screens 177 Figure 73 My Service Rule Configuration ...
Page 220: ...ZyWALL 5 User s Guide 218 Chapter 13 Introduction to IPSec ...
Page 238: ...ZyWALL 5 User s Guide 236 Chapter 14 VPN Screens Figure 110 VPN Rules IKE Network Policy Edit ...
Page 261: ...ZyWALL 5 User s Guide Chapter 15 Certificates 259 Figure 122 My Certificate Details ...
Page 280: ...ZyWALL 5 User s Guide 278 Chapter 16 Authentication Server Figure 133 Local User Database ...
Page 317: ...ZyWALL 5 User s Guide Chapter 19 Bandwidth Management 315 ...
Page 318: ...ZyWALL 5 User s Guide 316 Chapter 19 Bandwidth Management ...
Page 352: ...ZyWALL 5 User s Guide 350 Chapter 21 Remote Management ...
Page 366: ...ZyWALL 5 User s Guide 364 Chapter 23 Logs Screens Figure 188 Log Settings ...
Page 389: ...ZyWALL 5 User s Guide Chapter 24 Maintenance 387 Figure 210 Restart Screen ...
Page 390: ...ZyWALL 5 User s Guide 388 Chapter 24 Maintenance ...
Page 416: ...ZyWALL 5 User s Guide 414 Chapter 27 WAN and Dial Backup Setup ...
Page 432: ...ZyWALL 5 User s Guide 430 Chapter 30 DMZ Setup ...
Page 492: ...ZyWALL 5 User s Guide 490 Chapter 37 System Information Diagnosis ...
Page 508: ...ZyWALL 5 User s Guide 506 Chapter 38 Firmware and Configuration File Maintenance ...
Page 520: ...ZyWALL 5 User s Guide 518 Chapter 40 Remote Management ...
Page 536: ...ZyWALL 5 User s Guide 534 Chapter 42 Troubleshooting Figure 343 Java Sun ...
Page 564: ...ZyWALL 5 User s Guide 562 Appendix C IP Subnetting ...
Page 570: ...ZyWALL 5 User s Guide 568 Appendix E PPTP ...
Page 571: ...ZyWALL 5 User s Guide 569 ...
Page 572: ...ZyWALL 5 User s Guide 570 ...
Page 590: ...ZyWALL 5 User s Guide 588 Appendix G Triangle Route ...
Page 620: ...ZyWALL 5 User s Guide 618 Appendix J Importing Certificates ...
Page 622: ...ZyWALL 5 User s Guide 620 Appendix K Command Interpreter ...
Page 628: ...ZyWALL 5 User s Guide 626 Appendix L Firewall Commands ...
Page 632: ...ZyWALL 5 User s Guide 630 Appendix M NetBIOS Filter Commands ...
Page 638: ...ZyWALL 5 User s Guide 636 Appendix O Brute Force Password Guessing Protection ...
Page 660: ...ZyWALL 5 User s Guide 658 Appendix Q Log Descriptions ...