2Wire 2000 Series, Installation Manual

Page 1: ...For 2701HGV W 2Wire Gateway Installation Guide ...

Page 2: ...G OUT OF OR IN CONNECTION WITH THIS MANUAL THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF 2Wire Inc reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Updates and additions to software may require an additional cha...

Page 3: ...zard 9 Windows XP 2K ME 98SE 9 Macintosh OS 10 1 4 10 1 5 10 2 0 10 2 8 10 3 3 10 3 8 9 Add Computers to the Network 10 Ethernet Connection 11 USB Connection 12 Wireless Connection 13 Diagnostics 14 Understanding Broadband Redirect Messages 14 Excessive Sessions Warning 14 Invalid Customer Information PPP 14 No DSL Connection Unable to Train 15 Intermittent Connection Issue Uncanceled Echo 15 Broa...

Page 4: ...hat your computers meet the following minimum requirements Browser Requirements Windows Microsoft Internet Explorer 5 5 or higher included on the 2Wire CD Netscape Navigator 4 7 or higher or Firefox 1 0 or higher Macintosh Safari 1 0 Microsoft Internet Explorer 5 0 or Netscape 4 74 or higher System Requirements 5 MB of available hard disk space for 2Wire gateway software Windows XP Windows 2000 Wi...

Page 5: ...ave and close all open programs before you begin connecting your gateway Install the DSL Filter Regular telephone and Digital Subscriber Line DSL signals are carried over the same line Converting your regular telephone line to DSL can cause high pitched tones and static when using the phone Installing a filter on every telephone or telephone device sharing the same telephone number as your DSL1 se...

Page 6: ...eled PHONE For Wall Mounted Phones If you have a wall mounted telephone install a wall mount DSL filter following these steps 1 Lift the telephone from the wall pegs and disconnect the phone cord from the wall jack 2 Connect the telephone cord from the back of the DSL filter into the wall jack Align the keyhole slots on the filter with the wall plate pegs and press down gently to secure 3 Connect ...

Page 7: ...L filter jack labeled DSL HPNA 3 Connect the yellow Ethernet cable provided with the gateway from any available LOCAL ETHERNET port on the gateway to your computer s Ethernet port Check Your Connections With your computer completely started verify the POWER and ETHERNET indicator lights on the front of the 2Wire gateway are green If they are not see Understanding the Indicator Lights on page 18 Th...

Page 8: ...g to the manufacturer s instructions see note below Note Security of the 802 11g wireless connection associated with this 2Wire 2701HGV W ADSL2 Router is the customer s responsibility Telecom will take no responsibility for charges made to customer s accounts due to poorly organized wireless security allowing unknown users to connect to the internet via this wireless router Should this occur do no...

Page 9: ...guring the Adapter 1 Install and configure your wireless adapter according to the manufacturer s instructions 2 Use the network adapter configuration software or Windows network connection wizard to set the network name SSID and encryption key WEP a The network name is the word 2WIRE in all capital letters followed by the last three digits of the gateway serial number for example 2WIRE110 b The en...

Page 10: ... from the 2Wire gateway s POWER port to an electrical outlet The POWER light on the front of the gateway should be green 2 Connect the provided blue USB cable from the gateway s USB port to the USB port on your computer 3 Connect the provided gray telephone cable from the gateway s PHONE LINE port to a telephone jack with DSL service ...

Page 11: ...istrator name and password the Authenticate screen opens Enter your administrator name and password and click OK 5 Follow the on screen instructions When the driver installation is complete you will be prompted to restart your computer 6 After your computer restarts connect the provided blue USB cable from the USB PC port on the 2Wire gateway to your computer s USB port Check Your Connections With...

Page 12: ... provided with a key code contact your service provider Macintosh OS 10 1 4 10 1 5 10 2 0 10 2 8 10 3 3 10 3 8 1 Insert the 2Wire CD 2 Double click the 2Wire icon 3 Double click the 2Wire Setup Wizard icon 4 If prompted by the Setup Wizard enter the 20 digit key code you received from your service provider If you were not provided with a key code contact your service provider Note MAC OS 9 X AND O...

Page 13: ...ted to the 2Wire gateway and your Internet connection has been established you can connect other computers to the network Use any of the following methods to connect additional computers to your network Connection Type Page Ethernet page 11 USB page 12 Wireless page 13 ...

Page 14: ...Via Ethernet 1 Connect an Ethernet cable from the any available LOCAL ETHERNET1 port on the gateway to your computer s Ethernet port 1 The number of Ethernet ports vary by model from one to four If your gateway has four Ethernet ports you can connect up to four computers to your network via Ethernet ...

Page 15: ...e 5 Gateway Connected to Second Computer Via USB 1 Connect the provided blue USB cable from the gateway s USB PC port to the USB port on your computer 2 Install the USB driver refer to page 8 for instructions 3 Repeat Run the 2Wire Setup Wizard on page 9 ...

Page 16: ...orking the gateway installation software automatically configures it to communicate with the gateway during setup If you are NOT using a 2Wire wireless adapter you must manually configure your adapter to communicate with the gateway using the information on page 6 Note Security of the 802 11g wireless connection associated with this 2Wire 2701HGV W ADSL2 Router is the customer s responsibility Tel...

Page 17: ...s both network and PC performance Check the PC with an anti virus program using the latest virus updates to identify and remove the infection There may be cases where certain applications running on a PC mimic the excessive session characteristics creating a false positive error condition If you are certain that no viruses are present on the PC enable the Do not show me excessive session warnings ...

Page 18: ...lter installed Once all phone lines are properly filtered try to connect to the broadband network Intermittent Connection Issue Uncanceled Echo When setting up a DSL broadband network all active phone devices must have a phone line filter installed Without the filter the DSL connection will be unstable resulting in a poor or no DSL connection If phone line filters are missing line noise and or ech...

Page 19: ...able end securely attached to the port In addition verify that you are connecting on or after the date specified by your service provider for DSL service availability Broadband Link is Currently Not Available Connection Error The gateway was unable to communicate with the service provider network This could be due to failed network equipment or a temporary outage When the Internet light on the gat...

Page 20: ...with the correct PPP credentials username and password Click the Set Up Now button to enter the PPP username and password provided to you by your service provider After you have completed this process you should be able to access the Internet Note DMZplus is a special firewall mode that is used for hosting applications When in DMZplus mode the designated computer shares your gateway s IP address R...

Page 21: ... The gateway is not getting power Blinking green slow The gateway is undergoing POST power on self test Solid green Power is on Blinking orange The gateway is undergoing a software upgrade Solid red System error Contact Technical Support Ethernet USB or Wireless Light Operating State OFF The gateway is powered off or booting up Solid green Device s connected via Ethernet USB or Wireless Flickering...

Page 22: ... green fast The gateway has been unable to connect to the DSL signal for more than three minutes Solid green The gateway is fully connected to your broadband service s Internet Light Operating State OFF The gateway has been unable to detect a DSL signal DSL signal detected the gateway is attempting to train Blinking green fast The gateway is attempting to establish a connection to your broadband s...

Page 23: ...oom as the gateway and your DSL connection Ethernet is the preferred connection method for your first computer although instructions for connecting via USB are also provided Ethernet Connection Figure 7 Gateway Connected Via Ethernet Macintosh 1 Install DSL phone filters according to the instructions on page 2 2 Connect the provided power adapter from the gateway s POWER port to an electrical outl...

Page 24: ...on page 2 2 Insert the 2Wire CD in the computer s CD ROM drive 3 Double click the 2Wire CD icon on your desktop 4 Double click 2Wire USB to begin the driver installation 5 If you have set up an administrator name and password the Authenticate screen opens Enter your administrator name and password and click OK Note Connecting your computer to the gateway using USB requires an available USB port On...

Page 25: ... to communicate with your Internet service provider To activate your Internet account 1 Open your Internet browser 2 Type http gateway 2wire net setup into the browser s address line 3 When prompted to enter a key code enter the key code provided by your Internet service in the key code field and click NEXT 4 Select your Local Time Zone and click NEXT 5 You may be prompted to enter service provide...

Page 26: ...nt or near a swimming pool Also avoid using this product during electrical storms Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise for example air conditioners neon signs high frequency or magnetic security devices or electric motors Equipment Repairs Do not under any circumstances attempt any service adjustments or repa...

Page 27: ...ices d équivalence de la sonnerie de tous les dispositifs n excède pas 5 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum RENs for the calling area This terminal cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs This equ...

Page 28: ...or operated in conjunction with any other antenna or radio transmitter Installers and end users must follow the installation instructions provided in this guide PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the produ...

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