2Wire HomePortal 5011NV, Installation Manual

Page 1: ...HomePortal Intelligent Gateway Installation Guide Supported Hardware Platform 5011NV 5012NV ...

Page 2: ... CONTRACT OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF 2Wire Inc reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Updates and additions to software ...

Page 3: ...s 5 Connecting the Broadband Interface through DSL port 6 Connecting the Broadband Interface through the Ethernet Port 6 Connecting VoIP Interface 7 Connecting IPTV Set top Box 8 CHAPTER 3 Troubleshooting Installation Issues 9 Connection Issues 9 VoIP Issues 10 LAN Issues 10 APPENDIX A Regulatory Information 11 Electrical 11 AC Adapter 11 Telecommunication Cord 11 Internal Telephone Ports VoIP 11 ...

Page 4: ...ligent Gateway chapter includes the steps to connect the various interfaces of the gateway and the illustrations depicting those steps Style Conventions The following style conventions are used in this guide Note Notes contain incidental information about the subject In this guide they are used to provide additional information about the product and to call attention to exceptions m Caution notes ...

Page 5: ...lable from the 2Wire Web site http support 2wire com index php Monospace Command syntax and code Monospace Italic Variables within command syntax and code Agile Part Number Description 5100 000899 000 HomePortal Intelligent Gateway 9 3 1 10 Configuration Guide 5100 000923 000 HomePortal Intelligent Gateway 9 3 1 10 CLI Reference Guide 5100 000874 000 HomePortal 5012NV Intelligent Gateway Datasheet...

Page 6: ...ility partners to offer wireline wireless service convergence VoIP capabilities include full SIP ALG and back to back SIP user agent proxy to support additional ATA adapters GSM UMA 3GPP and IMS SCCAN Forum Voice over Wi Fi mobile phone support Super Fast Router The gateway offers fast data transfer speeds between your home network and the Internet The high performance router distributes data seam...

Page 7: ...on Figure 2 Setup for Ethernet Broadband Connection Note It is recommended to contact your ISP before configuring VoIP services on the gateway VoIP is configurable only if your ISP activates the relevant services Note The 5012NV has one Gigabit Ethernet GIGE port GE 1 See Also Installing the HomePortal Intelligent Gateway on page 3 Regulatory Information on page 11 ...

Page 8: ...tion Place your gateway at least 5 feet 1 52 meters from cordless phones microwave ovens or other electronic devices to avoid potential interference and more than 6 inches 15 24 centimeters away from your television to avoid audio hissing or static Place the gateway in an open area where the wireless range will be susceptible to the least possible interference from its surroundings Wireless signal...

Page 9: ...ble and wireless AP Connecting through Local Ethernet The gateway has four Ethernet ports for connecting computers or devices to the gateway Use the Ethernet interface s on the gateway to create a home network To connect the computer and the gateway using the Ethernet cable 1 Connect one end of the Ethernet cable yellow colored to any available LOCAL ETHERNET port on the gateway 2 Connect the cabl...

Page 10: ...w the available wireless network connections Use the network adapter client or Windows Wireless Network Connection wizard to view the wireless connections 3 Select the network name of the gateway from the menu and click Connect A prompt to enter the network key appears 4 Enter the encryption key and click Connect Refer the note above for the location of the key Once the gateway recognizes the wire...

Page 11: ... end to the DSL port of the filter which must be plugged into the ADSL enabled wall jack outlet Once the gateway recognizes the ADSL connection the Broadband LED blinks green for a brief period of time and then turns steady green Figure 6 ADSL Broadband Connection Note The gateway must be connected through the DSL phoneline filter Connecting the Broadband Interface through the Ethernet Port To con...

Page 12: ...gured on Line 1 the Voice 1 LED turns steady green and flickers when the associated phone is active Figure 8 VoIP Connection without Splitter 2 To connect two phones a Connect one end of the line splitter to the gateway Voice 1 2 port gray colored b Connect the phone cables to the first and second jack of the splitter Once the gateway recognizes the phones configured on Line 1 and Line 2 the Voice...

Page 13: ...ne end of the Ethernet cable to the Local Ethernet port of the gateway 2 Connect the cables s other end to the Ethernet port of the set top box As soon as the gateway recognizes the set top box the relevant Ethernet LED turns steady green and then starts flickering once the set top box starts data transfer with the gateway Note Refer to the set top box manufacturer s instructions for further infor...

Page 14: ... Ethernet cable connection on the gateway and the phone jack and make sure it is securely seated in both ports SERVICE LED blinking Internet service not activated Contact your ISP to activate Internet service BROADBAND LED blinks green for an extended period of time then turns steady red Failed broadband link synchronization between the gateway and the DSLAM with which it is directly connected Che...

Page 15: ...e phone is in the Active mode If the issue persists contact the ISP Issue Possible Cause s What to Do Unable to connect to the gateway through the local Ethernet port Loose Ethernet cable connection Check the Ethernet cable connection on the computer and gateway and make sure it is securely seated in both ports Check the ETHERNET indicator on the gateway The associated Ethernet port LED flickers g...

Page 16: ...d to this port for example via Voice 1 2 port should be UL Listed and the connections shall be made in accordance with Article 800 of the NEC Location Electrical Considerations Equipment Repairs Do not under any circumstances attempt any service adjustments or repairs on this equipment Instead contact your local 2Wire distributor or service provider for assistance Failure to comply may void the pr...

Page 17: ...nce 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and c...

Page 18: ...ith the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment please contact 2...