3Com 6.3, Installation Manual

Page 1: ...Businesses run on networks and networks run with management N Ne et tw wo or rk k M Ma an na ag ge em me en nt t WorkGroup Manager 6 2 for Windows Installation Guide ...

Page 2: ... http www 3com com Transcend WorkGroup Manager Installation Guide Version 6 2 for Windows Part No 09 1751 000 June 1999 ...

Page 3: ...agraph c 1 ii for Restricted Rights in Technical Data and Computer Software Clause at 48 C F R 52 227 7013 3Com Corporation 5400 Bayfront Plaza Santa Clara California 95052 8145 For civilian agencies Restricted Rights Legend Use reproduction or disclosure is subject to restrictions set forth in subparagraph a through d of the Commercial Computer Software Restricted Rights Clause at 48 C F R 52 227...

Page 4: ...INSTALLING AND UPGRADING APPLICATIONS Installing Transcend Applications 14 Starting Setup 14 Selecting Your Installation Type 16 Choosing a Standard installation 17 Choosing a Custom installation 17 Selecting the Program Folder and Other Options 18 Installing HP OpenView 20 Verifying Installation 26 Troubleshooting an Unsuccessful Installation 26 Installation Log Files 26 Stopping Installation 27 ...

Page 5: ...3Com Enterprise MIBs 29 Loading 3Com Enterprise MIBs 30 Configuring the TFTP FTP Server 30 Additional Patches 31 Product Registration 31 4 REMOVING AND REINSTALLING APPLICATIONS Stopping the System 33 Using Uninstall 33 Running Uninstall 34 Reinstalling Applications 35 INDEX ...

Page 6: ...ormation in this guide follow the instructions in the release notes Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format PDF or HTML on the 3Com World Wide Web site www 3com com Conventions Table 1 and Table 2 list conventions that are used throughout this guide Table 1 Notice Icons Icon Notice Type Description Information note Information that describe...

Page 7: ...actly as shown and then press Return or Enter Commands appear in bold Example To remove the IP address enter the following command SETDefault 0 IP NETaddr 0 0 0 0 The words enter and type When you see the word enter in this guide you must type something and then press Return or Enter Do not press Return or Enter when an instruction simply says type Keyboard key names If you must press two or more ...

Page 8: ...eb a Bulletin Board Service automated fax and technical telephone support For more information access the following Web page www 3com com util enterprise html support If you are looking for Turn to Transcend Enterprise Manager for Windows Version 6 2 application and documentation release notes Transcend Enterprise Manager for Windows Version 6 2 Release Notes Pre installation requirements Chapter ...

Page 9: ...8 ABOUT THIS GUIDE ...

Page 10: ...dware Requirements on page 10 Verify operating system support Operating System on page 11 Verify network connectivity and configuration requirements Network Connectivity and Configuration Requirements on page 11 Verify that you have administration privileges Before Beginning Installation on page 12 Reboot your workstation Before Beginning Installation on page 12 Exit OpenView and back up OpenView ...

Page 11: ...k space available on a single drive drive does not need to be the primary drive FAT16 or NTFS file system support Paging file space should equal three times the RAM To check paging file space click Start Settings Control Panel Performance Virtual Memory Ensure that the Maximum Size of the paging file is equal to three times the RAM Check Task For detailed information see Run installation of Transc...

Page 12: ...rver 4 0 Service Pack 4 from www microsoft com ntserver nts downloads recommended nt4svcp k4 nt4svcpk4 asp Download Windows NT Workstation 4 0 Service Pack 4 from www microsoft com technet year2k product ussr_view68481EN htm Network Connectivity and Configuration Requirements Transcend requires that your workstation have a unique static IP address and an Ethernet network adapter card EtherLink III...

Page 13: ... proceeding with the installation ensure that there are no instances of OpenView running Back up the existing OpenView database If you have been running OpenView be sure to back up the database before you install Transcend Back up your workstation As a precaution back up your workstation using your back up software before you install Transcend Turn off anti virus software If there is anti virus so...

Page 14: ...k management environment If the information in the release notes shipped with your product differs from the information in this guide follow the instructions in the release notes If you have any problems during installation please contact your local 3Com Corporation Technical Support office Upgrading Applications If you are currently running version 6 1 of the Transcend management software the Set...

Page 15: ...tes the installation process launching as many other installation programs as necessary to install the applications you select The Setup program provides wizard panels that guide you through installation Click the Next button to continue through the Setup process You can step back to previous windows and explanations by clicking the Back button You can also exit Setup at any time by clicking the C...

Page 16: ... if you accept the terms of the agreement For all installations Setup checks system hardware and displays a warning box if the workstation does not meet minimum hardware requirements Return to Chapter 1 System Requirements to understand minimum hardware requirements for installing Transcend The System Configuration window appears next and lists the processor and network environment detected ...

Page 17: ...APPLICATIONS Figure 2 System Configuration Window 4 At the System Configuration window click Next to continue installation Selecting Your Installation Type The Select Install Type window is displayed next Figure 3 Select Install Type Window ...

Page 18: ... Table 7 lists the applications selected to be loaded by default Choosing a Standard installation At the Select Install Type window select Standard and click Next Proceed to the section Selecting the Program Folder and Other Options for instructions Choosing a Custom installation At the Select Install Type window select Custom and click Next The Select Components window appears Table 7 Application...

Page 19: ...plication s name The Description field contains a description of the application that is currently highlighted The Space Required field shows the disk space required to install all of the selected applications The Space Available field shows the total disk space currently available on the target hard drive 7 If you need to select a different destination directory click Back to return to the Instal...

Page 20: ...ent folder name otherwise always install or reinstall the software in the default folder 9 In the Option List window select the optional item or items to install Click the check mark next to an item to select or deselect it Use the Select All and Clear All buttons to select or deselect all items in the window 10 Click Next to continue installation Next the Setting Summary window displays a summary...

Page 21: ...e processes The Progress bar at the bottom of the installation window will also keep you informed about what is occurring during installation and when it is complete Installing HP OpenView After you have selected the applications to install the HP OpenView Setup program is launched Figure 6 HP OpenView Setup Program Window Follow these steps to install HP OpenView 1 At the Welcome window click Nex...

Page 22: ...ed choice 2 At the Select Installation Type window select either a Quick or Regular installation then click Next If you select Quick Installation OpenView is installed to the c drive by default If you select Regular Installation and then change the drive the directory changes You must specifically change the directory to drive ov The next window lists the destination directory in which HP OpenView...

Page 23: ...Browse to select a different directory Click Next to use the default directory ov Do not change the default destination directory drive ov when installing or re installing HP OpenView Doing so causes problems operating the HP OpenView software Next Setup displays the detected network protocols Figure 9 Select Network Protocols Window ...

Page 24: ...ndow Figure 10 Automatic Address Selection Window The default is to prompt you to add addresses to the HP OpenView polling list You can also configure HP OpenView to select the first or last address associated with a device in this window 5 In the Automatic Address Selection window click the appropriate radio button to add addresses to the polling list then click Next to continue This action displ...

Page 25: ...select the program folder then click Next or simply click Next to select the default folder name Your next task is to choose whether or not you want a shortcut icon to HP OpenView on your desktop Figure 12 Shortcut Selection Window 7 At the Shortcut on Desktop window click the appropriate radio button then click Next to continue ...

Page 26: ...tically start the device Discovery process Figure 13 Automatic Discovery Window 8 At the Automatic Discovery window click the appropriate radio button then click Next to continue Setup displays the Dynamic Host Configuration Protocol window Figure 14 Dynamic Host Configuration Protocol Window ...

Page 27: ...rking for more information about configuring your network management workstation Troubleshooting an Unsuccessful Installation This section provides troubleshooting tips that may assist you with the installation of the Transcend For the latest information on installation issues and troubleshooting check the 3Com KnowledgeBase at knowledgebase 3com com and 3Com Technical Support at support 3com com ...

Page 28: ...reboot your workstation you can restart installation Interoperability Issues with Traffix Manager 2 0 There are several interoperability issues between Transcend NCS and Traffix Manager 2 0 The following information will be helpful to you if you are running Traffix Agent images cannot be downloaded to probes if you install Transcend NCS while Traffix Manager is still installed Transcend overwrites...

Page 29: ...r is running If Traffix Manager and Transcend NCS are installed in the same location you are unable to install or de install any Transcend application while Traffix Manager is running To workaround this Install Traffix Manager and Transcend NCS in different locations Stop Traffix Manager while you install Transcend NCS ...

Page 30: ...to the management capabilities provided by 3Com network devices The installation program copies MIBs to this location transcendhome common ov mibs To use the MIBs you need to load them into HP OpenView Loading MIBs provides these benefits Enables you to access any of the defined MIB objects This gives you expert control over SNMP agents in the hosts gateways hubs bridges switches and routers of yo...

Page 31: ... command transcendhome common ov mibs loadmib exe Installation of MIBs can take several hours to complete You may proceed with using Transcend while the MIBs are being loaded Configuring the TFTP FTP Server 3CServer is a TFTP FTP server that is installed as a part of Transcend When 3CServer starts it checks to see if there is another TFTP FTP server running on your workstation if there is 3CServer...

Page 32: ...th read write permission Use this account for FTP transfer By default 3CServer sets the Allow Anonymous to Overwrite Files configuration option on To disable this option or to change any configuration option select File and then Config Additional Patches After you have installed Transcend you should determine whether any additional patches have been released by 3Com After the initial release of Tr...

Page 33: ...32 CHAPTER 3 PREPARING TO USE TRANSCEND WORKGROUP MANGER 6 2 FOR WINDOWS ...

Page 34: ...e certain that neither the network management platform nor any Transcend application is being run locally or remotely from your workstation prior to stopping or deinstalling any Transcend application Using Uninstall The Uninstall program as shown in Figure 15 allows you to uninstall the entire set of Transcend applications or just applications that you select The Uninstall program provides wizard ...

Page 35: ...all select one of the following methods to begin the program From the Control Panel select Add Remove Programs From the Systems menu select Start then select Programs Transcend and Uninstall Transcend After the Welcome window you are prompted to select the applications to remove at the Component Selection window ...

Page 36: ...o automatically remove the selected applications Onscreen messages keep you informed of the uninstall process To prevent software problems uninstall will not remove any files and registries created after the Setup program was run Uninstall does remove any necessary INI files registries Transcend directories and files which were copied in by the Setup program Reinstalling Applications Return to Cha...

Page 37: ...36 CHAPTER 4 REMOVING AND REINSTALLING APPLICATIONS ...

Page 38: ...lation custom 17 installation standard 17 IP address 11 M Management Information Base See MIB MIB 30 MIB directories 29 30 MIBs compiling 30 loading and unloading 30 N NTFS 10 O operating system requirements 11 P paging file space 10 patches 31 post installation tasks 29 pre installation checklist 9 product registration 31 program folder 18 R registration product 31 reinstalling applications 35 S ...

Page 39: ...38 INDEX ...