3Com HomeConnect, Getting Started Manual

Page 1: ...http www 3com com HomeConnectTM Cable Modem External with USB Getting Started Guide Part No 10039995 Published Sept 2000 ...

Page 2: ...d to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a ...

Page 3: ... 12 Using USB with the Windows 2000 Operating System 13 Using the Cable Connections CD 17 Uninstalling the Cable Modem Windows 2000 Operating System Only 17 Using USB with the Windows Me Operating System 18 Uninstalling the Cable Modem Windows Me Operating System Only 22 Using the Cable Connections CD 23 Troubleshooting the USB Installation 23 USB Connection Illustration 27 3 ETHERNET INSTALLATION...

Page 4: ...on Center s Pages 48 Cable Company 48 User Equipment 48 Cable Modem 49 Diagnostic 52 Change Password 52 6 SUPPORT RESOURCES Support Resources 53 World Wide Web 53 90 Day Free Installation Support 53 Technical Support Hotline 53 If You Are Still Having Problems 53 If You Need to Return the Modem to Us 54 7 REGULATORY INFORMATION AND LIMITED WARRANTY Manufacturers Declaration of Conformity 55 FCC De...

Page 5: ...rformance Specifications 59 Export Notices 59 License Agreement 59 3Com Corporation Limited Warranty 60 Hardware 60 Software 60 Year 2000 Warranty 61 Obtaining Warranty Service 62 WARRANTIES EXCLUSIVE 63 LIMITATION OF LIABILITY 63 Disclaimer 64 Governing Law 64 ...

Page 6: ......

Page 7: ...hardware applications service offered by your cable service provider and network traffic Cable Modem Features Cable line bandwidth allows user data rates of up to 38 megabits per second Mbps faster than 56K analog modems ISDN or ADSL Two way design means that the cable modem both sends and receives data over the cable line Plug and play USB operation ensures easy setup and installation DOCSIS comp...

Page 8: ...ial number appears on the white bar code label on the back of the modem and consists of 10 characters preceded by the text SN In the following example label image the serial number is 6LZ1377410 Media Access Control MAC address The MAC address appears on the white bar code label on the back of the modem and consists of 12 characters preceded by the text EA In the following example label image the ...

Page 9: ...le modem Your cable service provider has set up your cable Internet access account Your cable service provider will set up an Internet access account that will allow you to send and receive e mail access the World Wide Web and receive other Internet services This account must be set up before you can use your cable modem Preparing Your Workspace Position your computer so that it is located near th...

Page 10: ...he Cable Connections CD for more information Also Needed To use the cable modem s USB port A PC running Windows 98 Windows 2000 or Windows Me operating system The USB setup does not support the Macintosh operating system An active USB port on your computer To use the cable modem s Ethernet port A PC running Windows 95 or later or a Macintosh computer running System 7 6 or later An active Ethernet ...

Page 11: ...connect multiple computers to the cable modem To do this you may need to obtain additional IP addresses from your cable service provider CAUTION You cannot use the USB and Ethernet connections simultaneously Therefore you should not have the USB cable and the Ethernet cable plugged into the cable modem at the same time Having the USB and Ethernet cables plugged into the cable modem at the same tim...

Page 12: ...the cable line connected to a television as well as the cable modem you will need a cable line splitter not included b Connect the USB cable line to the cable modem s USB port and to the USB port on the computer c Plug the cable modem s power adapter into a wall outlet or surge protector and into the cable modem s power jack Windows detects the cable modem The Found New Hardware screen appears 3 W...

Page 13: ...Using USB with the Windows 98 Operating System 7 4 Click Next 5 Select Search for the best driver for your device Recommended and click Next ...

Page 14: ...N 6 Check the CD ROM drive check box and click Next to search for the necessary driver files 7 If Windows finds an updated driver select The updated driver Recommended 3Com HomeConnect Cable Modem External with USB and click Next ...

Page 15: ...98 CD into the CD ROM drive 9 Insert the Windows 98 CD and click OK If the Copying Files dialog box appears make sure that you have inserted the correct CD and that you have pointed it to the correct path In the following example the path is E win98 where E represents the CD ROM drive If necessary replace the E with the letter of your CD ROM drive After you point the Add New Hardware Wizard to the...

Page 16: ...10 CHAPTER 2 USB INSTALLATION The computer automatically copies the necessary system files 10 Click Finish after the computer has copied the necessary files ...

Page 17: ...ck Yes to restart the computer 12 Verify that the cable modem is operating properly When the modem is operating properly the cable modem Link Status and Power LEDs are lighted a solid green If you are powering up the cable modem for the first time allow 15 minutes for this process to finish See Cable ...

Page 18: ...B installation process for the cable modem you can install the Cable Connections CD Installing the Cable Connections CD gives you access to the free software products To install the Cable Connections CD follow the instructions on the CD sleeve Uninstalling the Cable Modem Windows 98 Operating System Only To uninstall the cable modem 1 Disconnect the USB cable from the computer and the cable modem ...

Page 19: ...er on the computer 2 Use the illustration on page 27 as a guide to make the following connections a Connect the cable line to the cable modem s CATV cable connector Be careful not to bend the wire in the center of the cable line when you connect it to the cable modem After hand tightening the CATV cable connector use the adjustable wrench to firmly tighten it Be careful not to over tighten the con...

Page 20: ... INSTALLATION 3 The Found New Hardware Wizard screen appears Insert the included Cable Connections CD into the CD ROM drive and Click Next 4 Select Search for a suitable driver for my device recommended and click Next ...

Page 21: ...0 Operating System 15 5 Check the CD ROM drives check box and click Next to search for the necessary driver files 6 The Found New Hardware Wizard displays the search results Click Next to install the driver files for the cable modem ...

Page 22: ...nue the driver installation 8 The Found New Hardware Wizard completes the driver installation Click Finish to close the Found New Hardware Wizard 9 Verify that the cable modem is operating properly When the modem is operating properly the cable modem Link Status and Power LEDs are lighted solid green ...

Page 23: ...able free software products After you have completed the entire USB installation process for the cable modem you can install the Cable Connections CD Installing the Cable Connections CD gives you access to the free software products To install the Cable Connections CD follow the instructions on the CD sleeve Uninstalling the Cable Modem Windows 2000 Operating System Only To uninstall the cable mod...

Page 24: ...es 9 Click Windows Start then click Shut Down 10 Select Restart the Computer and click Yes to restart the computer Using USB with the Windows Me Operating System To use the USB port with Windows Me 1 Power on the computer 2 Use the illustration on page 27 as a guide to make the following connections a Connect the cable line to the cable modem s CATV cable connector Be careful not to bend the wire ...

Page 25: ...B cable line to the cable modem s USB port and to the USB port on the computer c Plug the cable modem s power adapter into a wall outlet or surge protector and into the cable modem s power jack Windows detects the cable modem The Found New Hardware screen appears 3 When the Add New Hardware Wizard screen appears insert the Cable Connections CD into the computer s CD ROM drive 4 Select Automatic se...

Page 26: ...20 CHAPTER 2 USB INSTALLATION 5 The computer automatically copies the necessary driver files from the CD 6 Click Finish after the computer has copied the necessary files ...

Page 27: ...hat the cable modem is operating properly When the modem is operating properly the cable modem Link Status and Power LEDs are lighted a solid green If you are powering up the cable modem for the first time allow 15 minutes for this process to finish See Cable Modem Operation for a more in depth description of the front panel LED indicators ...

Page 28: ...ect Cable Modem External with USB Make sure you have selected the software you want to delete If you accidentally select the wrong software and click Add Remove Windows deletes the software and you will have to re install it 6 Click Add Remove The system removes the 3Com HomeConnect Cable Modem software 7 The system prompts you to restart the computer Click Yes 8 Click Windows Start then click Shu...

Page 29: ...Make sure the power adapter is properly plugged into both the modem and a wall outlet or surge protector If the cable modem is properly connected the Cable Modem Power and Link Status indicator lights on the front of the modem should all be a solid color Power cycle the cable modem by unplugging the power adapter from its electrical outlet and then plugging it back into the outlet Then try reconne...

Page 30: ... bindings After you remove the extra bindings uninstall the cable modem Reboot the computer and re install the cable modem following the instructions in this guide Release and renew the computer s IP address To release and renew the IP address for the Windows 95 98 Me operating systems a Click Windows Start and click Run b Type winipcfg in the Open field and click OK The IP Configuration screen ap...

Page 31: ...ick Command Prompt c At the command prompt C type ipconfig release and press the Enter key notice that there is a space between ipconfig and release d After the system releases the IP address at the command prompt type ipconfig renew and press the Enter key notice that there is a space between ipconfig and renew e Exit the Command Prompt screen to return to the Windows desktop ...

Page 32: ... Link Status and Data Rate LEDs are lighted the cable modem is operating properly Try shutting down the computer and then turning it back on This will cause the computer to re establish communications with your cable service provider s computer Power cycle the cable modem by removing the power adapter from its outlet and then plugging it back into the outlet Then try reconnecting to your cable ser...

Page 33: ...er on my modem goes on and off sporadically The Link Status light never stops blinking You may be using the wrong power adapter Check that the power adapter you are using is the one that came with the cable modem USB Connection Illustration ...

Page 34: ...28 CHAPTER 2 USB INSTALLATION ...

Page 35: ...le modem Using the Ethernet port allows you to use a hub to connect multiple computers to the cable modem and you can use multiple IP addresses from your cable service provider CAUTION You cannot use the USB and Ethernet connections simultaneously Therefore you should not have the USB cable and the Ethernet cable plugged into the cable modem at the same time Having the USB and Ethernet cables plug...

Page 36: ...talled on your system before you install the cable modem Follow these instructions to verify that TCP IP is installed and configured correctly For the Windows 95 98 Operating Systems 1 Right click the Network Neighborhood icon on the Windows desktop and click Properties 2 A list of installed network components appears Look for an entry named TCP IP This entry may be followed by an arrow and a desc...

Page 37: ...ck Add 3 Click Microsoft in the Manufacturers list and then select TCP IP in the Network Protocols list 4 Click OK For the Windows 2000 Operating System 1 Right click the My Network Places icon on the Windows desktop 2 Right click on Local Area Connection and click Properties 3 A list of installed network components appears Look for an entry named TCP IP Windows 2000 TCP IP Binding If a similar en...

Page 38: ...heck mark in the Internet Protocol check box 2 Click OK For the Windows Me Operating System 1 Right click the My Network Places icon on the Windows desktop 2 Click Properties 3 A list of installed network components appears Look for an entry named TCP IP Windows Me TCP IP Binding If a similar entry is present you can now connect the cable modem Go to Connecting the Cable Modem for the ...

Page 39: ...ialog box appears 3 Select TCP IP from the Network Protocols list 4 Click OK Configuring the TCP IP Protocol on a Macintosh You need to make sure the TCP IP communications protocol and an Ethernet device are installed on the computer before you install the cable modem Many Macintosh computers have Ethernet devices installed at the factory 1 Click the Apple icon in the upper left corner of the Find...

Page 40: ...tom of the menu and click User Mode 3 Click Advanced then click OK 4 Click the Up Down selector arrows to the right of Configure and select Using DHCP Server 5 Click Options Then click Active In some cases the Load only when needed check box does not appear If it is visible click the box A check mark appears in the box ...

Page 41: ... OK 7 Verify that the Use 802 3 box is unchecked circled in the following image If there is a check mark in the box click it to remove the check mark Then click Info in the lower left corner 8 Verify that there is a hardware address listed in the TCP IP Info screen ...

Page 42: ...w the computer to start up When fully rebooted ensure that all TCP IP settings match those in the preceding instructions If the computer still does not have a Hardware Address please contact your local Apple authorized dealer or Apple support Connecting the Cable Modem 1 Power off the computer 2 Use the illustration on page 42 as a guide to make the following connections Connect the cable line to ...

Page 43: ...operating properly the cable modem Link Status and Power LEDs are lighted a solid green If you are powering up the cable modem for the first time allow 15 minutes for this process to finish See Cable Modem Operation for a more in depth description of the front panel LED indicators 4 Power on the computer When installation is complete your setup should resemble the diagram on page 42 Using the Cabl...

Page 44: ...e provider to verify that their service is two way This modem is designed for use with two way cable plants The network interface card or USB network interface may be malfunctioning Refer to its documentation for troubleshooting information If you are using a cable line splitter so that you can connect the cable modem and a television at the same time try removing the splitter and reconnecting the...

Page 45: ...e drop down arrow and select the Ethernet adapter d Click Release The IP address changes to 0 0 0 0 e Click Renew to refresh the IP address The refreshed address may or may not be the same as the original IP address To release and renew the IP address for the Windows 2000 operating system a Click Windows Start and select Programs then Accessories b Click Command Prompt c At the command prompt C ty...

Page 46: ...Windows desktop The Data Rate LED is not illuminated Verify that the Ethernet cable is plugged into the computer and into the cable modem The Cable Status LED never stops blinking The signal from your cable service provider s equipment may be too weak or the cable line may not be properly attached to the modem If the cable line is properly connected to the modem call your cable service provider to...

Page 47: ...g the power adapter from its outlet and then plugging it back into the outlet Then try reconnecting to your cable service provider Verify that you have installed TCP IP properly and that the TCP IP parameters provided by your cable service provider are correct for your computer If you are using a cable line splitter so that you can connect the cable modem and a television at the same time try remo...

Page 48: ...42 CHAPTER 3 ETHERNET INSTALLATION Ethernet Connection Illustration ...

Page 49: ...ew of the LEDs on the front of the modem and what they can tell you about the performance of the modem and the condition of the connection LEDs on the Front of the Modem Power Indicates power is applied to the cable modem This light is solid green when the modem is on You will also hear an audio notification once power is applied Link Status This LED indicates the cable modem s connection status b...

Page 50: ...g on how your cable service provider uses this LED there may or may not be an audio notification associated with this LED The LED on the back of the cable modem located near the power jack is a status LED The following chart explains how to interpret its activity LED on the Back of the Modem LED STATE REPEATING DESCRIPTION SHORT OFF LONG ORANGE YES Startup power on self test ORANGE NO Failed power...

Page 51: ... have voltages that are not correct for your particular cable modem Using a power adapter with the wrong voltage can damage the cable modem 2 Ethernet Port This is where you plug the included RJ 45 Ethernet cable The other end connects to the RJ 45 jack on the NIC 3 USB Port This is where you plug the included USB cable The other end connects to the USB port on the computer 4 Cable RF Connector Th...

Page 52: ...46 CHAPTER 4 CABLE MODEM OPERATION ...

Page 53: ... s Internet Explorer on the Cable Connections CD included with the cable modem To access the Connection Center s home page open your Web browser and point it to the following URL http 3comcablemodem Or http 192 168 100 1 The following home page appears To find information about a particular feature click the link on the navigation menu or click the object on the upper pane of the home page Navigat...

Page 54: ...age to view the registration information indicators The indicator colors identify the cable modem s registration status for each registration function Green Function successful Yellow Function being tested Red Function failed Overview of the Connection Center s Pages Cable Company This page displays information needed by your cable service provider User Equipment This page allows you to view infor...

Page 55: ...tware and opens links on the navigation menu for the following Information The following options appear when you click the Information link Registration Information This page displays your cable modem s initialization status Operational Information This page displays information needed by your cable service provider IP Information This page displays information about how your cable modem connects ...

Page 56: ...ge to customize the name of the URL you use to connect to http 3comcablemodem Be sure to choose something that is easy for you to remember Type in your custom URL name and click Submit File Upload Use this page to change the sounds your cable modem makes These sounds are created by files with a wav extension For example init22 wav is the default sound your cable modem makes when it first initializ...

Page 57: ...approximately 300 000 bytes You can delete unwanted wav files to make space for new ones To delete a wav file from the cable modem place a check in the appropriate Select check box and click Delete To upload a new wav file a Type the name of the new wav file into the Add new file in wav format field or click Browse to find the file b Click Add The file is added to the list of available wav files ...

Page 58: ...Click the drop down arrow next to the event to associate a sound with it Select none from the drop down list if you wish the cable modem to remain silent during an event Diagnostic This page displays information needed by your cable service provider Change Password Use this page to change your username and password The default username is User The default password is Password ...

Page 59: ...s Web site 90 Day Free Installation Support 3Com offers free installation support for this product for 90 days after purchase Please call the following toll free number 888 877 5040 After the 90 day limit refer to our regular technical support hotline Technical Support Hotline Technical questions about 3Com cable modems can also be answered by technical support representatives Regular telephone ch...

Page 60: ...ive a USO User Service Order number You must have a USO number before returning the modem to us Ship the unit postage paid in a strong box made of corrugated cardboard with plenty of packing material DO NOT send the modem back in the original box Send ONLY the modem NOT manuals diskettes etc Include your USO number name and address on the shipping label as well as inside the package If possible se...

Page 61: ...ds of Measurement Federal Communications Commission 47 CFR Part 15 subpart B 15 107 e Class B Conducted Limits 15 109 g Class B Radiated Emissions Limits 3Com Corporation 3800 Golf Road Rolling Meadows IL 60008 U S A Telephone 847 262 5000 FCC Class B Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmfu...

Page 62: ...ing the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help...

Page 63: ...B préscrites dans la norme sur le matériel brouilleur Appareils Numériques NMB 003 édictée par l Industrie Canada Your warranty and repair service center is Centre de guarantie et de service aprés vente Keating Technologies Royal Crest Court Suite 120 Markham ONT L3R 9X4 Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and int...

Page 64: ...onforms to the Class B limits EN 50082 1 1995 Electromagnetic Compatibility Generic Immunity Standard VCCI Class 2 CNS 13438 1997 Class B Safety Low Voltage Directive This equipment was tested and found to conform to the Council Directive 72 23 EEC for safety of electrical equipment Conformity with this Directive is based upon compliance with the following harmonized standard IEC 60950 1991 Second...

Page 65: ... hardware contained in this product contains encryption software which may not be exported or transferred from the US or Canada without an approved US Department of Commerce export license License Agreement You agree that you will not export or re export the Software or accompanying documentation or any copies thereof or any products utilizing the Software or such documentation in violation of any...

Page 66: ...ce the defective item or if neither of the two foregoing options is reasonably available 3Com may in its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of 3Com Replacement products may be new or reconditioned 3Com warrants any replaced or repaired product or part for ninety 90 days from shipment or the re...

Page 67: ...DUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFTWARE THE USE OF WHICH IS GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT THIS 3COM WARRANTY DOES NOT APPLY TO SUCH THIRD PARTY SOFTWARE FOR THE APPLICABLE WARRANTY PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE Year 2000 Warranty In addition to the Hardware Warranty and Software Warranty stated above 3Com warr...

Page 68: ...Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization Dated proof of purchase from 3Com or its authorized reseller may be required Products returned to 3Com s Corporate Service Center must be pre authorized by 3Com with a User Service Order USO number marked on the outside of the package and sent prepaid and pac...

Page 69: ...ONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO OPEN REPAIR OR MODIFY THE PRODUCT OR ANY OTHER CAUS...

Page 70: ... the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives...