3Com OfficeConnect 20, User Manual

Page 1: ...OfficeConnect Network Storage Server 20 3C19500 Network Storage Server 40 3C19501 User Guide ...

Page 2: ...ichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this User Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com and OfficeConnect are registered trademarks of 3Com ...

Page 3: ...n System Features 17 Users and Shares 17 Configuration 20 Status 20 Commands 20 Help Support 20 Failsafe Mode 21 Accessing the Failsafe Mode 21 Failsafe Mode Options 22 Replacing A Faulty Hard Disk 23 Hard Disk Safety Information 23 About the Hard Disk 23 Replacing the Hard Disk 24 Rebooting the Network Storage Server 26 IP Addressing 27 The Internet Protocol Suite 27 Managing the Network Storage ...

Page 4: ...Technical Specifications 38 Standards 38 System Requirements 39 Ethernet Performance 39 Cable Specifications 39 Technical Support 40 Online Technical Services 40 World Wide Web Site 40 Support from Your Network Supplier 41 Support from 3Com 41 Returning Products for Repair 43 Glossary 44 3Com Corporation Limited Warranty 48 Regulatory Notices 51 ...

Page 5: ...te Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format PDF or HTML on the 3Com World Wide Web site http www 3com com Naming Convention Throughout this guide the OfficeConnect Network Storage Server 20 and the OfficeConnect Network Storage Server 40 are referred to as the Network Storage Server This guide also makes reference to Category 3 and Category ...

Page 6: ... questions For information about contacting Technical Support see Technical Support on page 40 Related Documentation In addition to this guide each OfficeConnect Network Storage Server document set includes one Quick Installation Guide This poster contains the instructions you need to install and configure your Network Storage Server Year 2000 Compliance For information on Year 2000 compliance and...

Page 7: ...ovides you with a quick to install efficient and inexpensive alternative to complex more expensive computer servers The Network Storage Server is an ideal solution for users and groups of people who simply require more storage space for their data and the ability to share data across the entire network quickly and easily The OfficeConnect Network Storage Server 20 3C19500 has a Hard Disk capacity ...

Page 8: ...grade its Operating System Run Hard Disk checks Reset the Unit back to its factory defaults An online help system that gives explanations and instructions on how to configure the Network Storage Server and use the Administration System A replaceable Hard Disk in the unlikely event the Hard Disk should fail System Requirements To install your Network Storage Server refer to the Quick Installation G...

Page 9: ... Ethernet connection and packets are being transmitted or received Power LED Green Amber indicates that the power supply to the Network Storage Server is present indicates the unit has either been shut down or is in Failsafe Mode Disk LED Green Flashes when there is Hard Disk activity Disk Space Used LEDs Green Yellow Amber Indicates the amount of Hard Disk space used Alert LED Orange Alerts you w...

Page 10: ...ne peut pas être utilisée comme prise téléphonique Raccordez uniquement un connecteur de données RJ 45 à cette prise LOCK Ethernet Fast Ethernet LAN Port Use a Twisted Pair cable with RJ 45 connectors You can connect the Network Storage Server to a Hub or a Switch that has a spare Ethernet or Fast Ethernet port This port is capable of auto negotiating for 10 Mbps or 100 Mbps operation and operates...

Page 11: ... has been unplugged or is powered off Disk LED Green Flashing There is Hard Disk activity None Off There is no Hard Disk activity Color Appearance Meaning Activity LED Green Flashing There is an Ethernet or Fast Ethernet connection and packets are being transmitted or received None Off There are no packets being transmitted or received 10 LED Yellow On There is a 10 Mbps Link enabled None Off Ther...

Page 12: ...k Storage Server Fitting the Rubber Feet The four self adhesive rubber feet prevent your Network Storage Server from moving around on your desk Only stick the feet to the marked areas at each corner of the underside of your Network Storage Server if you intend to place the unit directly on top of the desk Fitting the Stacking Clip The blue stacking clip allows you to stack your Network Storage Ser...

Page 13: ...hown in Figure 2 picture 2 Figure 2 Stacking Units Together Removing The Stacking Clip To remove the Stacking Clip 1 Remove the top unit together with the clip If you hook a finger around one of the fastening pieces and then pull it gently out of the slot the clip should come away with the upper unit attached to it 2 Push the clip in the center so it bends towards the base of the unit and then sep...

Page 14: ...ave stopped moving up the LED scale See the Network Storage Server LED Function table on page 11 for further LED information To power up the Network Storage Server into its Failsafe Mode see the section about the Failsafe Mode on page 21 Powering Down the Network Storage Server To power down the Network Storage Server press the Shutdown button on the front of the unit for between two and four seco...

Page 15: ...Click Find Now An icon for the Network Storage Server should appear in the search window after a short while 4 Double click the Network Storage Server icon A window will appear containing all the Shares stored on the Network Storage Server The Public Share is the default area on the Network Storage Server where all users have unrestricted access to the data stored If other Shares have been created...

Page 16: ...e Administration System is determined by the access level assigned to them by the Network Administrator When a User is created the Network Administrator can assign additional managerial privileges that allow the User to create other Users Groups and Shares allocate disk space and impose security restrictions A User without these privileges can only change their Login password when they access the ...

Page 17: ...hen viewed in the Administration System the Share will exhibit distinctive characteristics to help you distinguish it from others You can control which Users access a Share by using access control rules You only need to set up Users on the Network Storage Server if you want to control the User s access to a specific Share Using Shares The following examples show some likely scenarios about why and...

Page 18: ...loyees can be created and moved inside the Groups Also individual User configuration can be carried out by specifying permissions for sole Users instead of Groups Share Icons Explained This section shows the icons most likely to be seen when creating a Share User This symbol represents a User set up on the Network Storage Server A User can be assigned a specific amount of personal Hard Disk space ...

Page 19: ...y the Network Administrator Any User who knows the password will be able to obtain read only access Users do not need to be set up for this option Depends On User Users are only allowed to access this type of Share if they are given permission to access it and can provide a valid password on connection If the User s Windows Login name exists as a name on the Network Storage Server they will connec...

Page 20: ...lerts and their descriptions Commands The Commands section allows you to Shut down the Network Storage Server Save its configuration settings 3Com recommends you make regular backups of your configuration settings as it may prove useful if you need to restore them at a later date Please note that you can perform these two commands in the Network Storage Server s Failsafe Mode For more information ...

Page 21: ...go to the maximum point on its scale and then gradually move down the scale until full shut down When the Power LED appears Amber and there are no Disk Space Used LEDs lit the Network Storage Server has shut down 2 Disconnect the power supply adapter from the unit only when the Network Storage Server has completely shut down 3 Push and hold the Shutdown button then reconnect the power supply adapt...

Page 22: ...ettings by selecting this option Running A Hard Disk Check If you suspect there might be a problem with the Hard Disk you can check it for errors There are two types of scan available A quick scan will only check the section on the Hard Disk that has information stored on it and will take approximately two minutes A thorough scan can take up to 30 minutes If there are any errors on the Hard Disk t...

Page 23: ...rk with the OfficeConnect Network Storage Server 40 3C19501 The Hard Disks are not interchangeable If 3Com Technical Support cannot resolve your Hard Disk problem you may have to purchase a replacement Hard Disk Replacement Hard Disks are only available from 3Com About the Hard Disk The Network Storage Server has a removable Hard Disk that allows you to replace it in the unlikely event it should f...

Page 24: ...ponents on the Hard Disk Handle the Hard Disk only by its edges and its supporting tray Always store or transport the Hard Disk in anti static packaging Removing the Faulty Hard Disk When you remove the blanking plate on the Network Storage Server to replace the Hard Disk see Figure 5 you will find that the Hard Disk is attached to a metal supporting tray Also the Hard Disk will have an IDE cable ...

Page 25: ...oint 2 Position the Hard Disk as shown in Figure 6 3 Push the Hard Disk into the Network Storage Server 4 Tighten the four screws that secure the supporting tray and the Hard Disk to the Network Storage Server on the underside of the Network Storage Server 5 Reconnect the IDE cable and the internal power supply cable to the back of the Hard Disk 6 Secure the blanking plate and the Hard Disk by fir...

Page 26: ...hat accompanies this User Guide for installation instructions Your Network Storage Server should now be ready to use Rebooting the Network Storage Server and Restoring the Configuration Settings in Failsafe Mode If you have backed up your configuration settings and wish to restore them on your Network Storage Server you can reinstall them through the Failsafe Mode To reboot the Network Storage Ser...

Page 27: ...n IP address A Subnet Mask IP Addresses and Subnet Masks Each device on your network must have a unique IP address to operate correctly An IP address identifies the address of the device to which data is being sent and the address of the destination network IP addresses have the format n n n x where n is a decimal number between 0 and 255 and x is a number between 1 and 254 inclusive However an IP...

Page 28: ...the IP address of 192 168 100 8 is again split into two parts but is structured differently Part one 192 168 identifies the network on which the device resides Part two 100 8 identifies the device within the network This type of IP Address operates on a subnet mask of 255 255 0 0 See Table 4 for an example about how a network only four PCs represented and a Network Storage Server might be configur...

Page 29: ...plicated for devices on the network DHCP is particularly useful for networks with large numbers of users on them Static Addressing You must enter an IP Address and the subnet mask manually on every device Using a static IP and subnet mask means the address is permanently fixed Auto IP Addressing Network devices use automatic IP addressing if they are configured to acquire an address using DHCP but...

Page 30: ...ectly configured on your computer The adapter drivers are the latest version on your computer The Network Storage Server has been mapped to a local drive The device can actually be found by using the Find facility Once you have made these checks reboot the Network Storage Server See page 14 for details Power LED is Off If there is no power check your power adapter connection If there is still no p...

Page 31: ...e If there is still a problem replace the cable with a known working cable The cabling follows the correct specification See Ethernet Performance on page 39 for more information The adapter is correctly installed and is not faulty Refer to the User Guide that accompanies your adapter for more information Network Appears Slow If you experience a slow response time on the network refer to the Spot C...

Page 32: ...ee the Failsafe Mode section on page 21 for further information Installation Problems TCP IP Protocol Required If during installation the Discovery Application displays an error message that reads TCP IP Protocol Required TCP IP must be installed on your PC To install TCP IP follow the instructions below From the task bar at the bottom of your screen select 1 Start Settings and then Control Panel ...

Page 33: ...nning the Discovery Application and the Network Storage Server Remove the Router if one is installed 7 Restart the Network Storage Server and check the LEDs are in normal status See the section about the LED Functions on page 11 If the Discovery Application still cannot find the Network Storage Server contact Technical Support Problems Running the OfficeConnect Server Discovery Application Users o...

Page 34: ...accessed remotely A Yes provided the IP address is entered as the URL in the Web Browser e g http 192 168 1 21 Q Who can access the Administration System A Anyone using the Network Storage Server can access the Administration System provided they have a Web browser installed on their PC and are connected to the network See the Administration System section on page 16 for more information Q What ha...

Page 35: ...be used as a stand alone storage device for your PC To use it as a stand alone just connect a crossover cable between the Network Storage Server and the adapter card installed on your PC Q Why does Windows 95 report the Hard Disk capacity as 1 99 GB A Disk Properties reported from Windows Explorer are incorrect for larger hard drive storage This is a known limitation of Windows 95 as it cannot det...

Page 36: ...htige Sicherheitshinweise WARNHINWEIS Warnhinweise enthalten Anweisungen die Sie zu Ihrer eigenen Sicherheit befolgen müssen Alle Anweisungen sind sorgfältig zu befolgen Sie müssen die folgenden Sicherheitsinformationen sorgfältig durchlesen bevor Sie das Geräts installieren oder ausbauen Bei der Installation und beim Ausbau des Geräts ist mit höchster Vorsicht vorzugehen Verwenden Sie den OfficeC...

Page 37: ...nales de sécurité utilisez uniquement l adaptateur électrique remis avec cet appareil La prise secteur doit se trouver à proximité de l appareil et son accès doit être facile Vous ne pouvez mettre l appareil hors circuit qu en débranchant son cordon électrique au niveau de cette prise L appareil fonctionne à une tension extrêmement basse de sécurité qui est conforme à la norme CEI 60950 Ces condit...

Page 38: ... 7 64 in Height 55 mm 2 2 in Weight Approximately 1 75 Kg 3 83 lbs Standards Functional ISO 8802 3 IEEE 802 3 Safety UL 1950 EN 60950 CSA 22 2 950 IEC 60950 EMC EN 55022 Class B EN 55024 AS NZS 3548 B FCC Part 15 Class B ICES 003 Class B VCCI Class B CNS 13438 Class A Environmental EN 60068 IEC 68 Category 5 screened cables must be used to ensure compliance with the Class B requirements of this st...

Page 39: ...ations The Network Storage Server supports the following cable types and maximum lengths Category 3 Ethernet or Category 5 Fast Ethernet or Dual Speed Ethernet Twisted Pair shielded and unshielded cable types Maximum cable length of 100m 327 86 ft Pinout Diagrams Figure 9 shows the pinout connections for twisted pair cable Figure 9 Twisted Pair Pinouts 1 Normal port Pin Pin Uplink port Rx Rx Tx Tx...

Page 40: ...tion such as technical documentation and software as well as support options that range from technical education to maintenance and professional services 3Com Knowledgebase Web Services This interactive tool contains technical product information compiled by 3Com expert technical engineers around the globe Located on the World Wide Web at http knowledgebase 3com com this service gives all 3Com cus...

Page 41: ...iguration changes if applicable If you are unable to contact your network supplier see the following section on how to contact 3Com Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier 3Com offers technical telephone support services To find out more about your support options call the 3Com technical telephone support numbe...

Page 42: ... following countries you may use the toll free numbers Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Luxembourg Middle East Netherlands Norway Poland Portugal Russia South Africa Spain Sweden Switzerland U K 0800 297468 0800 71429 800 17309 0800 113153 0800 917959 0800 1821502 06800 12813 1800 553117 1800 9453794 1678 79489 0800 3625 1800 945 3794 0800 0227788 800 113...

Page 43: ...le East 31 30 6029900 31 30 6029999 Central and South America 525 201 0075 From the following countries you may call the toll free numbers select option 2 and then option 2 Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 0800 297468 0800 71429 800 17309 0800 113153 0800 917959 0800 1821502 0080...

Page 44: ...f five grades of Twisted Pair TP cabling defined by the EIA TIA 586 standard Category 3 is voice grade cable and can only be used in Ethernet networks 10BASE T to transmit data at speeds of up to 10 Mbps Category 5 Cables One of five grades of Twisted Pair TP cabling defined by the EIA TIA 586 standard Category 5 can be used in Ethernet 10BASE T and Fast Ethernet networks 100BASE TX and can transm...

Page 45: ...hat is the standard for sending data through a network IP is part of the TCP IP set of protocols that describe the routing of packets to addressed devices An IP address consists of 32 bits divided into two or three fields a network number and a host number or a network number a subnet number and a host number IP Address Internet Protocol Address A unique identifier for a device attached to a netwo...

Page 46: ...ecting equipment to portable computers The PCMCIA created a 16 bit socket into which credit card sized cards are plugged these are commonly known as PC cards The ports on these cards attach for example modems sound cards and hard disks to portable computers POST Power On Self Test An internal test that a device carries out when it is powered up Protocol A set of rules for communication between dev...

Page 47: ...tocol This is the name for two of the most well known protocols developed for the interconnection of networks Originally a UNIX standard TCP IP is now supported on almost all platforms and is the protocol of the Internet TCP relates to the content of the data travelling through a network ensuring that the information sent arrives in one piece when it reaches its destination IP relates to the addre...

Page 48: ...ible 3Com will make reasonable efforts to provide compatibility except where the non compatibility is caused by a bug or defect in the third party s product or from use of the software product not in accordance with 3Com s published specifications or user manual THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH 1 THIRD PARTY SOFTWARE OR 2 3COM SOFTWARE THAT IS LICENSED AS IS THE USE OF WHICH IS GOV...

Page 49: ...f business the following business day defined as 9 a m to 5 p m local time Monday through Friday excluding local holidays Please refer to the Technical Support appendix in the User Guide for telephone numbers Software Updates All software and firmware upgrades and the latest code for this product downloaded through the 3Com Software Library WARRANTIES EXCLUSIVE IF A 3COM PRODUCT DOES NOT OPERATE A...

Page 50: ...a U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 408 326 5000 November 2000 3Com reserves the right to modify or cancel this o...

Page 51: ...es Reorient the receiving antenna Relocate the equipment with respect to the receiver Move the equipment away from the receiver Plug the equipment into a different outlet so that equipment and receiver are on different branch circuits Consult the dealer or an experienced radio television technician for help The user may find the following booklet prepared by the Federal Communications Commission h...

Page 52: ...Part Number DUA1950 0AAA01 Rev 01 Published November 2000 ...