3Com OfficeConnect 3C3SH654B, User Manual

Page 1: ...http www 3com com http www 3com com productreg 3Com OfficeConnect 10 100 LAN 56K Global Modem CardBus PC Card User Guide Published September 2001 ...

Page 2: ...l be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1...

Page 3: ...C Card 5 Type II PC Card 5 International Telephone Adapters 6 Both PC Cards 6 Disconnecting the Cables 6 Type II PC Card 6 LAN and Modem Connector LEDs 7 Type III PC Card 7 Type II PC Card 8 Installing 3Com Utilities and Documentation 8 Opening the User Guide 8 Making Your OwDisk 1 Windows 95 98 Installation 9 2 Windows 2000 11 Installing the PC Card 11 Confirming Installation 11 Checking that the...

Page 4: ...Card 21 Removing Card Software 21 Removing the Card 21 Troubleshooting 22 Updating Windows 95 Drivers 23 Updating LAN Drivers 23 Updating Modem Drivers 23 5 Windows NT 25 Inserting the PC Card and Running the Installation 25 Setup Using Softex Software 25 Installing the Network Interface 25 Installing the Modem 26 Setup Using System Soft Software 26 Setup Using Point Enabler 26 Installing the Netw...

Page 5: ...Microsoft Fax 34 AT Commands 34 S Registers 35 Result Codes 35 Modem Troubleshooting 35 A Technical Support 39 Online Technical Services 39 World Wide Web Site 39 3Com Knowledgebase Web Services 39 3Com FTP Site 39 Support from Your Network Supplier 40 Support from 3Com 40 Returning Products for Repair 42 Regulatory Information 43 ...

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Page 7: ...card has an integrated LAN RJ 45 port and an integrated RJ 11 modem port as well as a port for a cellular phone or an ISDN connection Type II PC Card The dual function LAN Modem card has an XJACK LAN modem port and an auxiliary LAN port The XJACK connector accepts either an RJ 45 network jack or an RJ 11 telephone jack ...

Page 8: ...ide it into the PC Card slot as shown below Without forcing the card push until it seats firmly CAUTION Forcing the card into the slot may bend the pins If you do not know how to insert cards in your computer refer to the documentation supplied with your computer on using PC Card PCMCIA slots CAUTION Forcing the card into the slot may bend the pins If you do not know how to insert cards in your co...

Page 9: ...connection at your site Type III PC Card 1 Connect one end of the network adapter cable to the integrated RJ 45 connector on the card as shown in the following figure 2 Connect the other end to the LAN port Type II PC Card 1 Connect one end of the network adapter cable to the XJACK connector on the card as shown in the following figure 2 Connect the other end to the LAN port ...

Page 10: ...dentifying the LAN Modem Card Ports on page 1 2 Connect the other end of the modem cable to the telephone wall jack Type II PC Card The modem can be connected only through the XJACK connector 1 Connect the modem cable to the XJACK connector See Identifying the LAN Modem Card Ports on page 1 2 Connect the other end of the modem cable to the telephone wall jack ...

Page 11: ...J 45 connector on the card as shown in the following figure Connect the other end to the LAN port 2 Connect the modem cable to the integrated RJ 11 connector See Identifying the LAN Modem Card Ports on page 1 Connect the other end of the modem cable to the telephone wall jack Type II PC Card There is no simultaneous LAN and modem connection with the Type II card ...

Page 12: ...C Card The network adapter cable locks in place when connected to the card To release the adapter squeeze the release clips located on the sides of the connector All other cables used with the PC Cards lock in place when connected to the cards To release a cable squeeze the release clip located on the top of the connector USA United Kingdom Australia Phone 877 835 3232 44 0 181 233 3000 61 2 9433 ...

Page 13: ...Type III PC Card The connector lights to indicate network or modem connection status Green indicates a 10 Mbps link Yellow indicates a 100 Mbps link Amber indicates a modem connection If it blinks the modem is off hook If it is solid a connection is established ...

Page 14: ...rldPort country selection software when you installed this manual do so now To install the 3Com utilities and online documentation 1 Insert the Installation CD in the CD ROM drive and wait for the setup program to start automatically 2 From the 3Com PC Card Installer menu select the function you want to perform Check with your MIS manager about whether to install other utilities included with the ...

Page 15: ...Windows 2000 Installation To create a Windows 95 98 Installation diskette 1 Insert the Installation CD in the CD ROM drive for example Drive D and wait for the auto start feature to start the installation 2 From the 3Com PC Card Installer menu select CD Utilities 3 Select Create Diskettes 4 Follow the prompts that appear in DiskFactory ...

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Page 17: ...d install disks win2000 where d is your CD ROM drive During the installation process you may also receive prompts for the Windows 2000 installation CD Insert the CD and indicate the correct path 4 Restart your computer if prompted Confirming Installation Checking that the LAN Interface is Present 1 Double click the My Computer icon 2 Double click the Control Panel icon 3 Double click the System ic...

Page 18: ...that the modem is functioning properly Uninstalling the Card If the card installation is unsuccessful for any reason your best course may be to completely uninstall the LAN Modem card and its software and repeat the installation procedures A fresh install can also solve problems that can arise from removing the card or shutting off your computer while diagnostics were running Sometimes earlier ins...

Page 19: ...hat your card is recognized by the system In the Control Panel Network application make sure that you have appropriate Clients and Protocols installed Check the Control Panel Network application Select the SH654B 3Com OfficeConnect LAN Global Modem Fast Ethernet open the Advanced tab and select Check for cable The LAN device is not functional LED on the connector or network adapter cable is off or...

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Page 21: ...tallation CD Insert the CD and indicate the correct path If you have not previously installed networking you may be prompted for information about your network See your network administrator for this information 4 If you are prompted restart your computer Modifying Audio Settings With the default audio settings for Windows 98 and Windows ME you may not hear the sound from the modem when you dial o...

Page 22: ...k OK to exit System Properties Checking that the Modem is Present 1 Double click the My Computer icon 2 Double click the Control Panel icon 3 Double click the System icon The System Properties box details your system setup 4 Click the Device Manager tab A list of devices appears arranged by type 5 Double click Modems It should display the entry for the SH654B 3Com OfficeConnect LAN Global Modem Mo...

Page 23: ...rd Removing Card Software Open Control Panel System Device Manager Select the LAN Modem card components and click Remove Using the Device Manager to remove the card will uninstall the card software and documentation Be sure to remove both the LAN interface and the modem interface You can also remove the WorldPort software and the on line User Guide separately 1 Open Control Panel System Device Man...

Page 24: ...us cards installed Windows 98 or Windows ME can install one instance of the card for every slot presented in the system If you proceed with this installation you will need your LAN Modem card Installation CD disk You will have two instances of the card under the Network and Modem applications in Control Panel After the second instance is installed the hot swap from one slot to another will be smoo...

Page 25: ...he path in the dialog box should point to D If Windows 95 prompts for the Windows CD put the Windows 95 CD in your CD ROM drive Often this will be drive D If so the path in the dialog box should point to D WIN95 Some computers are delivered with Windows 95 installed but no CD is supplied If this is the case with your computer you must supply the path where the Windows 95 software resides Check you...

Page 26: ...be prompted for information about your network See your network administrator for this information 4 You may be prompted to restart your computer Confirming Installation Checking that the Network Interface is Present 1 Double click the My Computer icon 2 Double click the Control Panel icon 3 Double click the System icon The System Properties box appears detailing your system setup 4 Click the Devi...

Page 27: ...ctions not working Windows 95 not detecting the card The system issuing a warning tone at startup If you are having any of these problems remove the LAN Modem card and software using the procedures below then reinstall the card Removing Card Software Open Control Panel System Device Manager Select the LAN Modem card components and click Remove Using the Device Manager to remove the card will unins...

Page 28: ...is off or mismatches the real network speed Use Control Panel System Device Manager to inspect the status of your LAN card If you see a red X enable the card and set the Properties If you see a yellow exclamation mark click on the icon to see what the conflict is Verify that there are adequate system resources Try to free system resources for example disable the infrared port then remove and reins...

Page 29: ...r Windows copies the files click Restart for the changes to take effect Updating Modem Drivers 1 From the Control Panel open the System application 2 Select the Device Manager tab 3 Double click Modems 4 Double click SH654B 3Com OfficeConnect LAN Global Modem Modem 5 Open the Driver tab and click Update Driver 6 Choose No Select Driver from list and click Next 7 Select SH654B 3Com OfficeConnect LA...

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Page 31: ...Modem card and connect to the network as described in Installing and Connecting the Card on page 1 The system will find the card and display a PCMCIA Card Not Configured dialog box 2 Select Install the driver that was provided with the PC Card 3 Insert the Installation CD and click OK 4 Set the I O Port Memory Address Interrupt and Duplex Mode the default values work in most instances as required ...

Page 32: ...tion on page 25 Installing the Network Interface Before installing the network interface insert the LAN Modem card and connect to the network as described above Obtain the following information from your MIS department For Windows NT networking your computer name and workgroup or domain name For your network account your user name and password The LAN Modem card requires that Service Pack 3 or a l...

Page 33: ...e network click Next to copy the network files 15 Provide your computer name and workgroup or domain name when prompted 16 When the system displays Networking has been installed on your computer click Finish 17 When prompted to reboot the computer remove the LAN Modem card Installation CD from the CD ROM drive and click Yes Setup With Networking Already Installed This procedure assumes that Window...

Page 34: ...he program 5 In the setup window select Install 6 When prompted set your COM port and click OK Uninstalling the Card To remove the card and LAN software from your system 1 From the Control Panel open Network Adapters 2 Select SH654B 3Com OfficeConnect LAN Global Modem Fast Ethernet and click Remove Do not reboot until you have deleted the modem interface as described below 3 Reboot To remove the m...

Page 35: ... Card Controller If you are using Softex without any Service Pack software complete the following procedure 1 Remove the card 2 Uninstall the Softex software 3 Install the Service Pack software You can download the latest Service Pack from Microsoft 4 Reinstall the Softex software 5 Reinstall the card Application cannot find the modem An older application may not be aware of COM ports higher than ...

Page 36: ... you have properly installed the correct version of SystemSoft Card Services for your computer 16 bit card fails to function after installing the LAN Modem adapter Since the LAN Modem card is a CardBus adapter it disables the PCMCIA service required for 16 bit adapters To use a 16 bit adapter click Control Panel Devices PCMCIA and enable it on boot This is not supported on Toshiba machines using t...

Page 37: ...ort Country Select Software to USA 4 Try connecting Hints for Good Connections Use the following information when you set up your communications software to help your modem connect at the highest possible speed If you have call waiting disable it Call waiting generates a tone on the line that causes results similar to static It also causes your modem to disconnect or report NO CARRIER if a call wa...

Page 38: ...dor for an updated list of supported modems For most applications you can use the factory default setting for the modem initialization string To reset your modem to the factory defaults use the AT command string AT F Calls with HyperTerminal HyperTerminal is the resident telecommunication application supplied with Windows XP Windows ME Windows 2000 Windows 98 Windows 95 and Windows NT 4 0 To place...

Page 39: ...ne can be heard If you cannot obtain a normal dial tone following the procedures provided for your phone you may have to reconfigure the dialing options for your communications package Most packages have a Wait for Dial Tone Before Dialing option that you can enable or disable if your modem is having trouble detecting a dial tone You must disable this option to permit blind dialing Additional Mode...

Page 40: ...ults to perform specific modem functions in preselected ways They can be used to display call status or send and receive data with communications software such as HyperTerminal AT commands are instructions typed at the command line of any communications application A communications application is in command mode when the application is started but the modem has not yet dialed When your application...

Page 41: ... appear depends on the setting of the ATXn command see ATXn ATCommandRef htm See ResultCodeRef htm for a listing of result codes Modem Troubleshooting Symptom Solution COM Port Conflict Indicates a conflict between two devices claiming the same IRQ Change one of the IRQs Try changing the IRQ assigned to one of the devices The LAN Modem card is a Winmodem and uses COM5 or higher Cannot hear modem o...

Page 42: ...fferent than normal find another line Modem cannot connect to remote access server When connecting to a remote access server running V 34 protocol up to 33 6 Kbps with devices such as 3Com AccessBuilder configure your DUN settings to reflect the connection speed We recommend 19200 or 38400 Kbps Settings of 57600 or 115200 Kbps will cause a failure Modem does not fax Make sure you have selected the...

Page 43: ...dard analog telephone line Ordinarily you would get a DIGITAL LINE ERROR message but if the current is under 100mA the modem will click repeatedly but the message will not appear The cable may not be seated securely Check both cable connections to the modem and to the phone jack or cellular phone Tip and Ring may be reversed Try another telephone port Symptom Solution ...

Page 44: ...38 CHAPTER 6 USING THE MODEM ...

Page 45: ...ion such as technical documentation and software library as well as support options that range from technical education to maintenance and professional services 3Com Knowledgebase Web Services This interactive tool contains technical product information compiled by 3Com expert technical engineers around the globe Located on the World Wide Web at http knowledgebase 3com com this service gives all 3...

Page 46: ...one support services To find out more about your support options call the 3Com technical telephone support phone number at the location nearest you When you contact 3Com for assistance have the following information ready Product model name part number and serial number A list of system hardware and software including revision levels Diagnostic error messages Details about recent configuration cha...

Page 47: ... Poland Portugal South Africa Spain Sweden Switzerland U K 0800 297468 0800 71429 800 17309 0800 113153 0800 917959 0800 1821502 06800 12813 1800 553117 1800 9453794 800 8 79489 0800 3625 0800 0227788 800 11376 00800 3111206 0800 831416 0800 995014 900 983125 020 795482 0800 55 3072 0800 966197 Latin America Brazil Mexico Puerto Rico Central and South America 0800 13 3266 01 800 849CARE 800 666 50...

Page 48: ...u Uruguay Venezuela 0810 222 3266 511 241 1691 0800 133266 or 55 11 5643 2700 525 201 0004 562 240 6200 525 201 0004 525 201 0004 525 201 0004 525 201 0004 511 241 1691 525 201 0004 525 201 0004 From the following countries you may call the toll free numbers select option 2 and then option 2 Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portu...

Page 49: ... The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual se...

Page 50: ... or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe systems if present are connected together This precaution may be particular...

Page 51: ...mpliance with Telecom s PTC Specifications are dependent on the equipment PC associated with this modem The associated equipment shall be set up to operate within the following limits for compliance with Telecom specifications a There shall be no more than 10 call attempts to the same number within any 30 minute period for a single manual call initiation b The equipment shall go back on hook for a...

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