3Com pcXset - NBX - PC, Getting Started Manual

Page 1: ...http www 3com com Published April 2005 Getting Started with pcXset Release 5 0...

Page 2: ...LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then...

Page 3: ...cess Button Labels and Tooltip Pop ups 17 Keyboard Shortcuts 18 Troubleshooting 18 Audio Buffers Need Adjusting 19 Audio Sounds Distorted 19 Audio Stream Error 19 DTMF Tones Echo Back to the Analog Li...

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Page 5: ...hnicians and administrators NBX Business Telephone Guide This guide provides an overview of the features in the NBX system as they relate to the NBX Business Telephone Use the NBX NetSet utility to ac...

Page 6: ...n which you install the pcXset software must meet the following hardware and software requirements Processor Minimum Pentium 333MHz Recommended 500 MHZ or higher Operating system Windows 98 Windows ME...

Page 7: ...e pcXset software on the same computer on which NBX ConneXtions is installed To install the pcXset software 1 Insert the NBX Resource Pack CD into the CD ROM drive of the client computer 2 On the NBX...

Page 8: ...th the Call Processor and with the computer on which it is installed To configure the pcXset software 1 Select Start 3Com NBX NBX pcXset Configuration Wizard The Configuration Wizard window appears Fi...

Page 9: ...y different regional settings for tones and cadences and Help enable the Use Advanced Settings check box and click Advanced Done Finish the pcXset configuration process The user can now start using th...

Page 10: ...GETTING STARTED WITH PCXSET Customizing pcXset s Display After you launch pcXset you can set the pcXset display 1 Select pcXset Tools Options Display See Figure 2 Figure 2 Options Dialog Box Display T...

Page 11: ...re 11 2 Select from the following display types Windows style This Windows application style appearance Figure 3 is recommended for computers with a video card capable of displaying only 256 colors Fi...

Page 12: ...nning double click the telephone image to remove the grey background Figure 4 NBSet style Display Prevent Machine from Entering Standby Mode See Figure 2 A call that comes in to the pcXset application...

Page 13: ...tution makes the pcXset software sound more like a PC application Configuring Network Settings In the Network tab Figure 5 you can customize or adjust the network settings that you applied in the Conf...

Page 14: ...ent volume control of dial tone dialing and DTMF tone sounds that is telephone audio tones which are generated when you press digits to dial a telephone number Control Mixer A mixer program controls s...

Page 15: ...the pcXset application and observe the volume control settings c Exit from the pcXset application and observe that the volume control mixer settings change from the values used by the pcXset applicat...

Page 16: ...experiencing problems with conference calls or internal or external paging Delay and Multiplier The size of the audio buffer pool is a product of Delay and Multiplier Higher multipliers and lower del...

Page 17: ...ars as a tooltip comment when you place the cursor over any of the buttons To edit the label and tooltip of a button 1 Right click any of the Access buttons The Button Properties dialog box appears Fi...

Page 18: ...and use the pcXset software for the first time It includes error messages problem descriptions and recommended solutions The pcXset log file pcXset log is in the pcXset installation directory Some of...

Page 19: ...echo delay Higher values increase audio quality Change these values in any of these ways Select Configuration Wizard Audio Audio Configuration Select Configuration Wizard Mic Audio Configuration Sele...

Page 20: ...Message XXXXX Context XXXXX This error has occurred in the Wave Audio object Please contact your technical support representative A similar message may appear in the log file ERROR XXXXXXXX 80041000H...

Page 21: ...Analog Line Card ignores the clicks when they echo back to the TLIM You can also use headphones to alleviate this problem Full Duplex Errors Full duplex audio is an audio card s hardware ability to p...

Page 22: ...red in the Winsock subsystem Please check your IP configuration Especially your NCP IP address Description The Winsock call connect used to determine the correct local interface during Auto IP determi...

Page 23: ...he driver Windows 2000 Select Network and Dialup Connections icon Local Area Connections General and look for the NBX Packet Protocol Driver entry If the NBX Packet Driver entry is missing click Insta...

Page 24: ...t you have installed 1 Log on to the NetSet utility as an administrator 2 Select Operations Licenses You can purchase additional licenses from your authorized NBX reseller Verify that you have connect...

Page 25: ...ation Error The following message appears during an audio or microphone test or during the pcXset software startup Error code 8007xxxxH Error starting stream Ensure that this computer s multimedia dev...

Page 26: ...26 GETTING STARTED WITH PCXSET...