Aastra 6800 Series User Manual Download | Manualshive

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phoneware aastra user guide

version 2014.08.15

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User Guide for Aastra IP Phones

6800 Series Telephones

1. QUICK REFERENCE INFORMATION

Access Your Phone Web Portal

http://azphoneware.com

Default Comm Portal Password

Default Voicemail PIN

Your Phone Number

Your Extension

Your Administrator

Your Administrators Phone Number

Remote Voicemail Access

602-445-7770

Remote Feature Access

602-445-7771

Customer Support:

602-445-7777 ext 1; or just dial 611

service@azphoneware.com

2. INTRODUCTION

Congratulations on your new PHONEWARE Cloud-Based VoIP telephone!
This document describes the features of your phone, including the web management tool,
CommPortal. If after referring to this Guide you’re still having problems with your phone
system then please contact your administrator or customer support.

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Summary of Contents for 6800 Series

Page 1: ...our Administrators Phone Number Remote Voicemail Access 602 445 7770 Remote Feature Access 602 445 7771 Customer Support 602 445 7777 ext 1 or just dial 611 service azphoneware com 2 INTRODUCTION Congratulations on your new PHONEWARE Cloud Based VoIP telephone This document describes the features of your phone including the web management tool CommPortal If after referring to this Guide you re sti...

Page 2: ...umber outside of your business lift the handset and dial the phone number Note that depending on your phone type and configuration the call may not complete automatically once you have finished dialing and you may need to hit the DIAL key or key once you have dialed the number You may also extend the delay allowed during dialing by enter the phone number on your keypad before pressing a line butto...

Page 3: ...etimes called Delay Call Forwarding forwards all calls when you do ot answer them after a certain delay Selective Call Forwarding forwards calls from certain numbers to another number The easiest and most flexible way of configuring call forwarding is using CommPortal See Section 8 1 CommPortal for instructions on doing this This section provides instructions on how to set up Call Forwarding using...

Page 4: ...tivate i e 72 for call forwarding 5 If you are enabling call forwarding the system will then provide a broken dialtone Enter the number you would like calls forwarded to 6 ADVANCED CALL HANDLING 6 1 Putting a call on hold You can put a call on hold by pressing the Hold key You may now replace the handset without cutting the caller off You can also now make another call while the first call is on h...

Page 5: ...w these steps 1 Press the Transfer key this places the current call on hold 2 Dial the number of the person you want to transfer the call to 3 Press the Transfer key again and hang up Note If your phone is equipped with a monitored extension button for the destination extension simply press the button No other steps are necessary 6 3 3 Transferring a call to a user s voicemail box To transfer a ca...

Page 6: ...ays of retrieving a parked call 1 If you have keys on your phone for parked calls pick up the handset and press the key of the park orbit where the call is parked 2 If you don t have dedicated call park keys lift the handset and dial the Call Retrieve access code followed by the park orbit number 01 through XX For example to retrieve a call parked on orbit 01 you should dial 01 6 6 Do Not Disturb ...

Page 7: ...t time you access your voicemail box you will be asked to set up your mailbox and record your name and a greeting to be played by callers To log in Internally either by dialing the voicemail access code 98 or press the Messages or Voicemail key if your phone has one To log in Externally Call your personal direct telephone number and wait for your voicemail greeting to answer During your greeting p...

Page 8: ...ber 3 Enter your password 8 1 1 Dashboard Once you ve logged into CommPortal you will see the Dashboard page This displays whether you have any new voice messages your most recent received and missed calls your contacts along with a quick search facility any settings you have applied to your phone 8 1 2 Messages Calls The Messages tab displays all of your new and saved voice messages You can play ...

Page 9: ...ures 1 Select the Settings page and the Account tab 2 Click on the Set Keys link 3 An image of your phone is displayed You can change the features and labels assigned to buttons Press Save when complete Your changes will apply overnight or the next time your phone is reset 8 4 Receiving Voicemail Messages via Email 1 Select the Settings page and the Messages tab 2 Check the option to Forward messa...

Page 10: ...Your call services PIN is configured via the User CommPortal Feature Code Voicemail 98 Transfer Caller to User s Voicemail Transfer 8 user s extension Transfer Group Call Pickup 11 Directed Call Pickup 12 extension number Park Call 00 Retrieve Parked Call 01 through XX Block Outbound Caller ID 67 number Unblock Outbound Caller ID 82 number Selective Call Rejection 60 Priority Call 61 Feature Activ...

Page 11: ...reeting Options active during playback of a message 1 REPEAT the message from the beginning 11 Return to the previous message 2 SAVE or mark as new if saved message 3 DELETE the message 4 REPLY to the message 5 SEND A COPY of the message to another user 6 Increases the volume of a message 66 To hear details number timestamp of a message 7 Slows the playback of a message Or To HEAR CALLER INFORMATI...

Page 12: ...d a Message Enter phone number or extension number then 1 Review Message 2 Mark as Urgent 3 Mark as Private 4 Re Record Message 5 Report on Send 6 Report on Read 7 Add Recipient 9 Schedule for Future Delivery Send as is 3 Work with Greetings 1 Personal Greeting 2 Extended Absence Greeting 3 Sys Gen Greetings Name Recording 4 Group Mailbox Greetings 5 Busy Greeting 6 Out of office Hours Greeting 7 ...

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