ABACUS Polycom IP550, Manual

Page 1: ...1 www abacusgroup com Abacus Hosted PBX Solution Polycom IP550 560 Phone Training Revised June 15 2012 ...

Page 2: ... your Polycom IP 550 560 Soft Keys Shortcut to call logs Menu navigation arrows 9 select X backspace delete Feature Function Buttons 3 Line Buttons Mute Button Speakerphone Button Headset Button Hold Button Programmable Speed Dial Buttons ...

Page 3: ... with the name of the function or feature they perform They always perform the same function feature Soft Keys Refers to the keys that appear below the LCD screen on your IP Phone These are called soft because the function they perform changes depending on the state of the phone You will notice different options appearing on the soft keys when you are on hook versus on a call as well as when you a...

Page 4: ...till in cradle and Pick up handset you will be in handset mode or Press Dial soft key or button you will be in speakerphone mode Option 2 Pick up handset and dial the number NOTE A digit error while dialing off hook can be corrected by using the X key under the Navigation Arrow keys ...

Page 5: ...ing a cell phone a 1 is not needed when dialing If you do dial a 1 don t worry the call will still go through Always dial the full 10 digit number when placing any call for North America including your own state International Calling is optional as a company wide feature Cost of International phone calls is posted on the Abacus Group website www abacusgroup com In order to place International call...

Page 6: ... line that is ringing this will activate the speakerphone Answer or Reject soft key Answer soft key will answer the ringing line and put your phone in speakerphone mode Reject soft key will stop the call from ringing at your phone and either send it to Voicemail or the next number in your call forwarding sequence if you have one set up ...

Page 7: ... answer that call This will automatically put the party on line 1 on hold If you are done with the party on Line 1 you can press the End Call soft key before answering the second call Use the Line Buttons to toggle back and forth between the active calls you have The LCD screen will update to show you who is on each line When you are done with a call press the End Call soft key to disconnect that ...

Page 8: ...ress Directories button Contact Directory Call list Can also access call lists from navigation arrows Bottom Missed Calls Left Received Calls Right Placed Calls Top phone directory speed dial list These are contacts you have added to your contact directory ...

Page 9: ...o call Press the Dial Soft Key which will activate your speaker phone or pickup the handset Note The arrows on the silver disk act as short cuts to your Call Lists Down Arrow Missed Calls Left Arrow Received Calls Right Arrow Placed Calls Up Arrow Speed Dial these are the people you entered in your contact directory You can auto dial a Contact by Pressing the Up Arrow and Dialing the single or mul...

Page 10: ...s like you would when using text messaging on a cell phone without a QWERTY full keyboard i e press the 7 key four times for the letter S etc Users who have been entered in your contact directory will be accessible using the up arrow on the silver disk on your phone To call a contact in your directory highlight their name and press the Dial soft key Or dial the Index number associated to the speed...

Page 11: ...pany dial by name directory 3 Record Your Unavailable Greeting 4 Record Your Busy Greeting this is not necessary but does no harm Note Please do the FIRST THREE If you don t record your name announcement then callers will not be able to access you in the Dial By Name directory of the Auto Attendant If you already accessed your mailbox for the first time and didn t record your name announcement and...

Page 12: ...ton the system will ask for your password From another Abacus phone in your organization dial and your Mailbox the system will ask for your password or dial 5000 you will be asked for your Mailbox then your Password From a phone outside your Abacus PBX system dial your Auto Attendant or pre assigned phone number backdoor access when you hear the Auto Attendant dial the pre assigned Check Voicemail...

Page 13: ...xtension numbers All calls when Do Not Disturb is activated will go directly to your Voicemail instead of ringing your phone To turn off Do Not Disturb Press the Do Not Disturb button again The icons to the left of your Extension numbers will return to normal Your phone will ring when you get a call instead of going directly to Voicemail ...

Page 14: ...previous message Option 6 Play next message Option 7 Delete current message Option 8 Forward message to another mailbox on the system Press 1 to enter an extension Press 2 to use the Directory Option 9 Save message in folders Option 0 Pause and Resume Option Back up Option Forward Note if you don t want to hear the Envelope information before your messages is played you can Press 1 again to Skip d...

Page 15: ...utton or the Confrnc soft key Enter number of the person you want to bridge in Note the first person is on hold during this time When that person answers press the Conference button or Confrnc soft key to join all parties together If you would like to split the conference into two separate calls you can press the split soft key ...

Page 16: ... key Consultative Answer call Press Transfer Button or Soft key Dial the extension you want to transfer to Announce caller the caller is on hold during this time Press Transfer again to complete the transfer Directly to VM w o ringing the extension Answer call Press Transfer Button or Soft key Press Blind soft key Dial the extension followed by the key Press Send soft key ...

Page 17: ...usgroup com Call Forwarding From the Phone 3 Types of Call Forwarding While the phone is in an idle state Press the Forward Soft key Choices are Forward Always Enter Phone No Answer After X rings Busy Enter Phone ...

Page 18: ...om Redial Hold Buttons Press Redial Button Redials the last number dialed if your phone has one Press Hold Button Press to put call on Hold To Rejoin the call press Hold again or the flashing line key if your phone has one ...

Page 19: ...he user on the receiving end will hear a short ring then their speakerphone microphone will be activated and they can speak with you hands free This is a one to one intercom Note These features are only available in certain feature packages with the Polycom phone and need to be enabled in your profile if available by your administrator ...

Page 20: ...he system to give a Parking Spot Number remember it and then hang up Un Park a Call 71 From any phone on the Abacus PBX Dial 71 the Parking Spot Number Send or Dial to pick up the call parked in the assigned Parking Spot Note These features are only available in certain feature packages with the Polycom phone and need to be enabled in your profile if available by your administrator ...

Page 21: ... user retrieve a call that is ringing at another extension by dialing 8 followed by the extension number Note These features are only available in certain feature packages with the Polycom phone and need to be enabled in your profile if available by your administrator ...

Page 22: ...w abacusgroup com Polycom Resource Center Polycom SoundPoint IP 550 560 Phone Polycom SoundPoint IP 550 560 Phone Basic Tutorial Link http www polycom com global flash products tutorials soundpointip550 html ...