Access Comm CapTel 800i Installation Manual Download | Manualshive

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CapTel 800i

®

Installation Guide

305-017301 6/11

Catch every word

with

CapTel

from Access Comm

Access Comm Helpdesk 1300 107 546 (24 hours)

CATCH EVERY WORD

800i Ausi Install Guide_18-10-13_800i Install Guide_ 30/10/13 11:29 AM Page 1

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Summary of Contents for CapTel 800i

Page 1: ...CapTel 800i Installation Guide 305 017301 6 11 CATCH EVERY WORD ...

Page 2: ... where a specially trained operator listens to everything your caller says and uses voice recognition technology to transcribe it into captions The captions are sent back over the Internet to your CapTel 800i phone and appear in the display window for you to read Because the CapTel 800i relies on the Internet to provide captions setting up the phone takes a few extra steps to make sure it is conne...

Page 3: ...stall the CapTel 800i You can also try the Troubleshooting suggestions at the end of this guide to help with any problems Important Information when Calling for Help The following information may help Access Comm Helpdesk troubleshoot your problem If possible please have this information handy when you call for help Where To Get Help My Telephone Number My CapTel 800i Electronic Serial Number ESN ...

Page 4: ... a Location 4 Step 3 Connect to a Power Outlet 5 Step 4 Connect the Telephone Line 6 Step 5 Connect to Your Internet Service 7 Troubleshooting 10 2 TABLE OF CONTENTS Helpdesk 1300 107 546 T A B L E O F C O N T E N T S How CapTel 800i Works ...

Page 5: ...peed Internet connection is required Dial up Internet service will not work In many home settings you may need a router or switch to connect more than one device to your Internet service Your Internet modem and or router must support DHCP You should also check if a firewall is active on either the modem or the router as it might interfere with connecting the CapTel 800i to your network see Trouble...

Page 6: ... is a high speed Internet Ethernet jack telephone jack and electrical outlet all located nearby The surface it will be set on or mounted to is stable and secure The area is protected from excessive heat or humidity STEP 2 Choosing a Location CapTel 800i Phone Telephone Cord Power Adapter to plug into a wall outlet Important Use only the power adapter provided in the box with your CapTel 800i Ether...

Page 7: ...r into a wall outlet or power strip The CapTel display screen will light up to let you know power is connected TIP Plug your power adapter into an electrical power surge protector to protect your CapTel 800i from damage caused by unspecified electrical voltage or damage caused by lightning Do not use an electrical outlet controlled by a dimmer or wall switch WARNING Be sure to use only the power a...

Page 8: ...labeled Line 1 Located on the back top edge of the CapTel 800i Be sure to use the telephone cord that came with your new CapTel 800i phone 2 Plug the other end of the telephone cord into a telephone wall outlet You should have a dial tone to indicate the telephone service is connected properly Pick up the CapTel handset and listen for a dial tone ...

Page 9: ... could be plugging into any of the following An available Ethernet jack on a digital cable modem An available Ethernet jack on a DSL modem An available Ethernet jack on a router or switch in your home An available Ethernet jack in a wall outlet Use the examples on the following pages to match your setting with the correct installation method NOTE When connected properly the orange LNK indicator li...

Page 10: ...apTel 800i Example 2 If there is not an available Ethernet jack in your DSL or Cable Modem you will need a router or switch that lets you connect more than one device to the Internet Contact your ISP to obtain information on what router or switch will work with the modem The router must support DHCP Connect the router to your DSL Cable Modem Then connect the CapTel 800i to the router or switch usi...

Page 11: ... Over Power devices cannot be plugged into a power strip surge protector extension cord or GFI type outlet They must be connected directly into the electrical wall outlet Outlets Located in Separate Rooms Example 3 The Internet connection is located in a different room than where you plan to use the CapTel 800i Ethernet Over Power devices are available from a computer electronics store ...

Page 12: ...ng wall outlet or power strip surge protector If plugged into a power strip confirm that the power strip is turned on If plugged into a wall outlet check whether a wall switch controls the outlet and if so make sure it is switched on NOTE Using an electrical outlet controlled by a dimmer or wall switch is not recommended Confirm that you are using the power adapter provided with the CapTel 800i 6 ...

Page 13: ...l outlet or into your telephone service adapter modem if necessary Lift the CapTel handset and listen for a dial tone The Signal Meter on the display screen helps show if a dial tone is present only if Ethernet is connected If there is no dial tone unplug the phone cord and power for one minute then plug back in If a dial tone is not present there may be a problem with your telephone service Check...

Page 14: ...the specifications in the instruction manual that came with your router CapTel 800i does not work with routers that support only static IP addresses Your Internet service provider may also be able to help you identify how your Internet service is configured Check that your Internet modem DSL modem or Digital Cable modem supports DHCP While most Internet modems support multiple protocols some modem...

Page 15: ...ttons seem unresponsive Try resetting the CapTel phone by briefly unplugging the AC adapter and then plugging it back in Wait for the logo screen to appear The Captions button should be lit Try resetting the network connection by unplugging the CapTel AC adapter then turning off the router and the Internet modem Wait a minute then turn on the modem make sure it s fully reset with lights going stea...

Page 16: ...Catch every word with CapTel from Access Comm Access Comm Helpdesk 1300 107 546 24 hours ...

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