Acer Aspire M7720, Service Manual

Page 1: ...1 Aspire ASM7720 Service Guide Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw PRINTED IN TAIWAN ...

Page 2: ...2 Revision History Please refer to the table below for the updates made on aBulldog ASM7720 Service Guide Date Chapter Updates ...

Page 3: ...spect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and a...

Page 4: ...s bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Remind you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...d P e r i p h e r a l s 2 5 P o w e r M a n a g e m e n t 2 7 P C H e a l t h S t a t u s 2 8 F r e q u e n c y V o l t a g e C o n t r o l 2 9 B I O S S e c u r i t y F e a t u r e s 3 0 L o a d D e f a u l t S e t t i n g s 3 1 S a v e E x i t S e t u p 3 2 E x i t W i t h o u t S a v i n g 3 3 Chapter 3 Machine Disassembly and Replacement 34 G e n e r a l I n f o r m a t i o n 3 4 D i s a s s e...

Page 7: ... Micro ATX Dimension Layer 244mm x244mm Memory Memory Type DDR3 1066 Support single channel 64 bit mode with maximum memory size up to 12GB Support un buffered DIMM ICH10R DIMM Slot 6 Memory Max 1GB to 12GB DDR3 memory technologies Capacity Up to 2GB per DIMM with maximum memory size up to 12GB PCI PCI Express Slot Type x16 PCI Express x16 Slot Quantity 2 PCI Express Slot Type x4 PCI Express x4 Sl...

Page 8: ...Rear 6 jack follow HD audio definition Audio jacks color coding should meet Microsoft Windows Logo Program Device Requirements Audio 0002 1 front panel audio header 2 5 S N ratio 90 dB at rear output jack LAN MAC Controller ICH10R Should be worked under 10M 100M 1000Mbs environment PHY Intel 82567LF Boazman Gbe Ethernet LAN PHY USB Controller Type ICH10R Ports Quantity 12 6 back panel ports On boa...

Page 9: ...Award or AMI Kernel with Acer skin Size 32Mb Note Boot ROM should be included PXE function should be built in with default and RPL function is optional by service BIOS BIOS shall auto detect FDD to avoid checksum error when boot I O Connector Controller Super I O ITE8720 F stepping or after must full support Intel platform Rear I O Connector 1 PS 2 Keyboard port 1 PS 2 Mouse port 2 e SATA ports 1 ...

Page 10: ...in CPU SYS Fan connector 5 3 pin System FAN connector with linear circuit 1 24pin 8pin ATX interface PS3 PS2 SPS connector 1 2 7 pin front panel IO header 1 Jumper for clear CMOS 1 on board buzzer Color management for on board connecter pls provide proposal Power Supply Power Supply Mounting Features Chassis accepts ATX style power supply Chasses accepts PS2 PS3 style power supply Features for int...

Page 11: ...on PFC solutions two different quotations are needed Minimum 6 Serial ATA power connector solution should be included by default Minimum 3 6 pin graphic card connector included Minimum 2 big 4 pin power connector included Full Range PSU PS2 style ...

Page 12: ...6 Block Diagram ...

Page 13: ...spire ASM7720 Front Panel The computer s front panel consists of the following Label Description 1 Media Control Center 2 Optical drive 3 Speaker Microphone jack 4 Gateway Logo 5 Card reader 6 Power button ...

Page 14: ...escription Label Description 1 Voltage selector switch 8 Fan aperture 2 Power card socket 9 PS 2 mouse connecter 3 PS 2 keyboard connecter 10 System FAN 4 Serial port 11 1394 connector 5 ESATA port 12 LAN connector 6 USB 2 0 connector 13 Lock Handle 7 Audio connector ...

Page 15: ...BIOS Setup is set to Enabled BIOS Item Specification BIOS code programmer Phoenix Award or AMI Kernel with Acer skin BIOS version R01 A1 BIOS ROM type SPI Flash BIOS ROM size 32Mb Support protocol SMBIOS DMI 2 4 DMI2 0 Device Boot Support 1st priority SATA HDD 2nd priority CD ROM 3rd priority FDD 4th priority LAN 5th priority USB device Support to LS 120 drive YES Support to BIOS boot block featur...

Page 16: ...lity Main Board Major Chips Item Specification North Bridge Intel X58 South Bridge ICH 10R APG controller Intel X58 Super I O controller ITE 8720 Audio controller Realtek HD audio codec ALC888S VE codec 7 1 co lay with ALC888 LAN controller Intel 82567LF Boazman Gbe Ethernet LAN PHY HDD controller ICH 10R Keyboard controller ITE 8720 ...

Page 17: ...m Memory Item Specification Memory slot number 6 slot Support Memory size per socket 1GB 2GB Support memory type DDR3 Support memory interface DDR3 1066MHz Support memory voltage 1 5V Support memory module package 240 pin DDR3 Support to parity check feature Yes Support to error correction code ECC feature No Memory module combinations You can install memory modules in any combination as long as t...

Page 18: ...hip Enhanced stereo full duplex operation High performance audio accelerator and AC 97 support Full native DOS games compatibility Virtual FM enhances audio experience through real time FM to Wavetable conversionMPU 401 UART mode interface for Wavetable synthesizers and MIDI devices Integrated dual game port Meets AC 97and WHQL specifications Music synthesizer Yes internal FM synthesizer Sampling ...

Page 19: ...ent bus PCI bus Number of SATA channel SATA X 6 Support bootable CD ROM YES USB Port Item Specification Universal HCI USB 2 0 1 1 USB Class Support legacy keyboard for legacy mode USB Connectors Quantity 6 back panel ports 4 ports for front daughter board 2 ports for 3 5 card reader module ...

Page 20: ...e Operating 5 C 35 C Non operating 20 60 C Storage package Humidity Operating 15 to 80 RH Non operating 10 to 90 RH Vibration Operating unpacked 5 500 Hz 2 20g RMS random 10 minutes per axis in all 3 axes 5 500 Hz 1 09g RMS random 1 hour per axis in all 3 axes ...

Page 21: ... V V V USB Keyboard Mouse V V N A N A PME Disabled Disabled Disabled Disabled RCT Disabled Disabled Disabled Disabled WOR Disabled Disabled Disabled Disabled Devices wake up from S3 should be less than Devices wake up from S5 should be less than 10 seconds ...

Page 22: ...16 ...

Page 23: ...loads configuration values into the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM NOTE If you repeatedly receive Run Setup messages the battery may be bad flat In this case the system cannot retain configuration values in CMOS Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup ...

Page 24: ...nd On You may also restart the system by simultaneously pressing Ctrl Alt Delete The Setup Utility main menu then appears Product Information Standard CMOS Features Advance BIOS Features CMOS Advanced Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency VoltageControl BIOS Security Features Load Default Settings Save Exit Setup Exit Without Saving KLIJ Move Ent...

Page 25: ...oard peripherals Power Management Setup This setup page includes all the items of Green function features PC Health Status This setup page is the System auto detect Temperature voltage and fan speed Frequency Voltage Control This setup page is the System Frequency Voltage setup BIOS Security Features Change set or disable password It allows you to limit access to the System Load Optimized Defaults...

Page 26: ...ystem Memory Total memory size for the system Product Name This item lists the product name Product Name This item lists the system BIOS version System Serial Number This item lists the system serial number System BIOS Version This item lists the system BIOS version BIOS Release Date This item lists the BIOS release date Processor Type Intel R Core TM 2 i7 CPU 920 2 67GHz Processor Speed 2 66GHz S...

Page 27: ...ESC Exit F1 General Help F9 Optimized Defaults CMOS Setup Utiliyt Copyright c 1985 2005 American Megatrends Inc Standard CMOS Features System Time 11 54 33 System Date Wed 11 26 2008 8AHCI Port0 Not Detected 8AHCI Port1 Not Detected 8AHCI Port2 Not Detected 8AHCI Port3 ATAPI CDROM 8AHCI Port4 Not Detected 8AHCI Port5 Hard Disk Halt on Setting All But Keyboard Item Help Use ENTER TAB or SHIFT TAB t...

Page 28: ... only Day from 1 to 31 or the maximum allowed in the month Year from 1999 to 2099 System Time To set the time following the hour minute second format The items format is hour minute second The time is calculated base on the 24 hour timer clock Halt On This item enables use to select the situation if the BIOS stops the POST process and the notification All Errors No Errors All But Keyboard All But ...

Page 29: ...pecifies the boot device Priority sequence from available Hard Drives Boot up Num Lock On Select Power on state for Numlock On Off USB Beep Message Enables the beep during USB device enumeration Enabled Disabled Reset Configuration Data NO Quick Boot Enabled Quiet Boot Enabled 1 st Boot Device HDD P0 WDC WD10EAV 2 nd Boot Device CD DVD P1 HL DT ST Hard Disk Drives Press Enter CD DVD Devices Press ...

Page 30: ...led Enabled Intel VT For Intel platform Disabled Enabled Intel VT d For Intel platform Disabled Enabled Intel EIST Enabled Intel XD Bit Enabled Intel VT Enabled Intel VT d Enabled Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Load Default Settings CMOS Setup Utiliyt Copyright c 1985 2008 American Megatrends Inc Advanced Chipset Features Disable Disable GV3 Enable Enab...

Page 31: ...AN Controller Enabled Onboard LAN Option ROM Disabled Onboard Audio Controller Enabled Onboard 1394 Controller Enabled Serial Port1 Address 3F8 IRQ4 Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Optimized Defaults CMOS Setup Utility Copyright c 1985 2008 American Megatrends Inc Integrated Peripherals Options IDE RAID AHCI ...

Page 32: ...OST no matter what option is set Disabled Enabled Legacy USB Support This item is only available when on board USB controller is enabled Disabled Enabled Onboard Audio Controller Always enabled Audio POST no matter what option is set Disabled Enabled Onboard LAN Controller Always enabled Audio POST no matter what option is set Disabled Enabled Onboard LAN Option ROM This item is only available whe...

Page 33: ... Modem Ring Control wake up event for S1 S3 S4 S5 Disabled Enabled Wake Up by PS 2 KB Mouse Disabled Enabled Wake Up by USB KB Mouse Control wake up event for S1 S3 Disabled Enabled ACPI Aware O S Yes ACPI Suspend Mode S3 STR Power On by RTC Alarm Disabled Power On by PCIE Devices Disabled Power On by Modem Ring Disabled Power On By Onboard Lan Disabled Wake Up by PS 2 KB Mouse Enabled Wake Up by ...

Page 34: ...e system Smart Fan Function status It is always enabled by system CPU Temperature PECI Mode 35 95 System Temperature 46 114 CPU Fan Speed 1383 RPM System Fan Speed 1046 RPM CPU Core 1 120V 1 1V 1 152V 3 30V 3 277V 5 00V 4 924V 12 0V 11 9604V 5VSB 5 053V VBAT 3 230V Smart Fan Enabled Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Optimized Defaults CMOS Setup Utiliyt Co...

Page 35: ...n Options Spread Spectrum Always auto detect Spread Spectrum Disabled Enabled Spread Spectrum Enabled Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Optimized Defaults CMOS Setup Utiliyt Copyright c 1985 2008 American Megatrends Inc Frequency Voltage Control Spread spectrum modulation ...

Page 36: ...password should also be cleared All setup items will be view only except user password item when login with user password Press Enter Supervisor Password Not installed User Password Not Installed Change Supervisor Password Press Enter Item Help KLIJ Move Enter Select Value F10 Save ESC Exit F1 General Help F9 Optimized Defaults CMOS Setup Utiliyt Copyright c 1985 2008 American Megatrends Inc BIOS ...

Page 37: ...ens a dialog box that lets you install optimized defaults for all appropriate items in the Setup Utility Advance BIOS Features CMOS Product Information Standard CMOS Features Advanced Chipset Features BIOS Integrated Peripherals Power Management Setup PC Health Status Frequency Voltage Control BIOS Security Features Loab Default Settings Save Exit Setup Exit Without Saving KLIJ Move Enter Select V...

Page 38: ...Setup Utility and exit the Setup Utility The following table describes the parameters found in this menu Parameter Description Options Save Exit Setup Press Enter to save the changes that have made in the Setup Utility and exit the Setup Utility Press Y to save and Exit or N to return to the main menu ...

Page 39: ...ght this item and press Enter to discard any changes that you have made in the Setup Utility and exit the Setup Utility Parameter Description Options Exit Without Saving Press Enter to discard any changes and exit the Setup Utility ...

Page 40: ...trap and conductive mat for preventing electrostatic discharge Wire cutter Phillips screwdriver may require different size NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatches when putting back the components ...

Page 41: ...fore You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system ...

Page 42: ...tells you how to disassemble the system when you need to perform system service Please also refer to the disassembly video if available CAUTION Before you proceed make sure you have turned off the system and all peripherals connected to it ...

Page 43: ...ss Bezel Process 1 According to the requirement paste ATI OS CPU HDMI and marketing label by SKU Remove side cover Process 1 Put the Computer on the worktable lightly 2 Release left right side cover with 4 screws then remove left right side cover ...

Page 44: ...38 Remove CPU fan pipe Process 1 Release the CPU fan pipe 1 2 3 4 Screw location Screw location ...

Page 45: ...39 Remove Cards Process 1 Release the slot cover tooless 2 Remove VGA TV Modem Card the following list is for your reference about the mutual location relation Optional by SKU ...

Page 46: ...40 Remove HDD Data Cables Process 1 Remove master HDD data cable from M B SATA1 SATA3 Optional by SKU 2 Remove slave ODD data cable from M B SATA2 SATA4 Optional by SKU ...

Page 47: ...41 Remove ODD DATA cable Process 1 Remove master ODD data power cable from Master ODD Remove slave HDD cable Remove master HDD cable ...

Page 48: ...om master HDD 2 Remove slave HDD data cable from slave HDD Remove Cables Process 1 Remove Power SW cable cable from M B 2 Remove FI O USB cable from M B 3 Remove MCR USB cable from M B 4 Remove Card reader cable from M B 5 Remove audio cable from the AUDIO port on M B ...

Page 49: ...e HDD Process 1 Remove the screws and take out HDD bracket 2 Remove two sides with 2 screws for each and then remove the master HDD and Slave HDD 3 Remove Slave HDD from the second HDD location Optional by SKU ...

Page 50: ...44 Remove ODD Process 1 Remove bezel of chassis 2 Remove Master ODD from the location 3 Remove slave ODD from the location Optional by SKU Master HDD location Slave HDD location 1 2 3 4 ...

Page 51: ...45 Remove Cables Process 1 Remove M B power cable from M B ATX1 2 Remove 12 V power cable from M B JPW1 3 Remove System Fan cable from M B SYS F2 M B power cable ...

Page 52: ...46 Remove System FAN Process 1 Release four screws according to the following picture 2 Remove Sys FAN Optional by SKU SYS_FAN port 12V CPU Power cable Release four screws 4 3 1 2 ...

Page 53: ...47 Remove mother board Process 1 Release 8 pcs screws form the corresponding hole 2 Release screws according to the following picture in turn 3 Remove the Mother board from chassis ...

Page 54: ...ower cable from M B CPU F2 2 Release screw 1 first then fixes screw 2 screw 3 screw 4 As Picture Remove Cooler from the Retention module Remove memory Process 1 Remove the first Memory from DIMM 2 Remove the second Memory from DIMM2 Optional by SKU ...

Page 55: ...49 Remove CPU Process 1 Remove CPU according following the pictures Remove I O shielding Process 1 Remove I O Shielding Lock the Handle ...

Page 56: ...50 ...

Page 57: ...oubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics Power On Self Test POST POST Check Points POST Error Messages List Error Symptoms List ...

Page 58: ...52 ...

Page 59: ...53 ...

Page 60: ... 5 4 3 2 1 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 Pin Signal Name Pin Signal Name 1 3 3 13 3 3V 2 3 3 14 12V 3 COM 15 COM 4 5V 16 PS_ON 5 COM 17 COM 6 5V 18 COM 7 COM 19 COM 8 PWR OK 20 5V 9 5VSB 21 5V 10 12V 22 5V 11 12V 23 5V 12 3 3V 24 COM ...

Page 61: ...55 ...

Page 62: ...56 ...

Page 63: ...S that you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your...

Page 64: ... ACER 5 MCI ASSY 18 RUBBER FOOT FRONT 6 GEAR BKT 19 SCREW 7 POWER SWITCHWITH CABLE 20 RUBBER FOOT BACK 8 GEAR PG 08A 45W 21 GLIP CLAMP CHF B 3M 9 BACKUP SWITCH WITH CABLE 22 PLT BK I O EVT 10 MCR BOTTOM 23 2 PCI SHIELD 11 DOOR LOCK DL 400 24 1 BACK 12 FIO 2AUDIO 2USB 1394 24 CPU CLAMP FW IDL NOW 13 SCREW FOR FIO RACK 26 LITEON 500W FULL RONGE ...