Advantage OpenText RightFax 20.2, Administrator'S Manual

Page 1: ...OpenText RightFax 20 2 Remote DocTransport Server Administrator Guide ...

Page 2: ... part on the work of the Independent JPEG Group This software is based in part on the work of the Freetype Team Portions Copyright 1998 Soft Horizons Portions Copyright 2001 URW All Rights Reserved Includes Adobe PDF Library technology Adobe Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated Disclaimer No Warranties and Limitation of Liability Every effort has been made to e...

Page 3: ...te 11 Restarting the server 11 Shutting down the server 11 Reverting to factory settings 11 Chapter 5 Securing communication using TLS SSL 12 Start here 12 Using a self signed certificate 12 Using a certificate from a certificate authority 12 Setting security to TLS SSL 13 Downloading a certificate 13 Chapter 6 Connecting the Remote DocTransport Server to the RightFax Server 14 Chapter 7 Monitorin...

Page 4: ...Cannot connect to http rfrdts 20 How to connect to the operating system 20 OpenTextRightFax20 2 4 RemoteDocTransportServer Administrator Guide ...

Page 5: ... server with RightFax 20 2 installed l 1 4 phone lines l Network connectivity and a HTML5 compliant browser Default factory settings The device comes configured for l v 34 33600 fax transmission speed l Error Correction Mode ECM enabled l Brooktrout SR140 transport installed and licensed l DCHP Dynamic Host Configuration Protocol Included with the device The device ships with an AC power cord four...

Page 6: ... To attach the cables 1 On the front of the device plug in the phone lines maximum number of phone lines depends on your license 2 Using the Ethernet cable connect your network to the port labeled GE 1 on the back of the server 3 Plug the included AC power cord into the back of the server then into a standard grounded wall outlet Signing in to the RightFax administration program Using the RightFax...

Page 7: ...p Table Setup menu Signaling Media tab Gateway folder Trunks Groups folder Trunk Groups 3 In the Trunk Group Table as needed for your setup create trunk groups to assign channels and phone numbers To set up routing for trunk groups 1 Sign in to the gateway administration program See Signing in to the gateway administration program on page 1 2 Depending on the routing you want to define open the Te...

Page 8: ...quency DTMF routing can occur If no digits are entered during the DTMF session the gateway dials the destination phone number for the port 6 Click Save and then click Reset Setting the parameter for number of rings You can customize the number of rings the server s FXO interface waits to answer a call To set the number of rings 1 Sign in to the gateway administration program See Signing in to the ...

Page 9: ...w and red title bars When you click any of the options under Server Settings and Tasks the title bar of the window that opens is color coded to show if changing the option would impact other users l A yellow title bar indicates that the server will become temporarily unavailable l A red title bar indicates that the server will become unavailable will have an irreversible change such as a software ...

Page 10: ...ttings and Tasks click Change Domain Settings 2 Specify the domain or network membership for this Remote DocTransport Server Do one of the following l Click Domain enter the domain and then enter the Domain User Account and Password of an account that has permission to add computers to the domain l Click Workgroup and enter the name of the workgroup 3 Click Restart Setting the server date and time...

Page 11: ... down and then restarts which could take several minutes Shutting down the server To shut down the server software l Under Server Settings and Tasks click Shut Down Server and then click Shut Down You can safely disconnect the power after a few minutes To restart l Plug in the power cord The software starts automatically Reverting to factory settings After you revert a Remote DocTransport Server t...

Page 12: ...use a self signed certificate 1 Under TLS SSL Certificate click Create Self Signed Certificate 2 In the Common name box enter the fully qualified domain name of the server The default server name is rfrdts Each additional Remote DocTransport Server must be given a unique name 3 Enter your identifying organizational information in the Organization Organizational unit City Locality State Province an...

Page 13: ...ck Upload root certificate 3 Click Choose file and browse to the file and then click Open 4 Click OK To use a certificate received from the certificate authority 1 Under TLS SSL Certificate click Upload Certificate 2 Click Upload signed response 3 Click Choose File browse to the certificate file and then click OK 4 Click OK 5 Change security settings to use TLS SSL and this certificate See Setting...

Page 14: ...Fax server address box enter the IP address or name of the RightFax server 5 Under MSMQ Server click Same as RightFax server or to specify a different MSMQ server click Use this MSMQ server and then enter the MSMQ server address 6 Click Test Connection to Server 7 When the test is successful click OK 8 To only receive faxes and not send faxes select the Ignore outbound fax queue check box To chang...

Page 15: ...end Dial R Receive Answer B Both Vs Vr or Vb VM Notify send receive or both Ss Sr or Sb Dial w Ring Detect send receive or both Services status The DocTransport Services are configured and started during installation For descriptions of the available services see the RightFax Administrator Guide Symbols help to show whether a service is running disabled stopped or not configured The Services page ...

Page 16: ...cations conversion jobs print jobs and other activities on the server is shown for each item listed under Name To refresh the list click the Refresh button at the bottom of the page Event Log The log shows events that occur during fax processing and other system tasks To view log data 1 Click Event log in the left panel 2 To see General information and Details if any select a message and then clic...

Page 17: ...specify Enter one or more names of servers users or groups that are exempt from the rule Use commas to separate multiple entries You can select users or groups from the list To filter the list enter a string in the search box To make adjustments to the fax number 1 Click Adjustments 2 You can adjust the destination fax number For information about valid dialing characters supported by dialing rule...

Page 18: ...eekdays applies 00 23 to Monday through Friday and removes all weekend settings l Peak Times applies 00 18 to Monday through Friday and removes all weekend settings l Never removes all settings To select Special Actions 1 Click Special Actions 2 Do any of the following l To process faxes without delay on any available channel select No special action l To send faxes only on certain channels select...

Page 19: ...e following l Each dialing rule against which the fax number is compared l Information about the match weights and server availability To verify the route of a fax 1 Set up the Test Scenario 2 Click Trace Route As the fax number passes one or more servers the Result box shows the following l Which rules are being used l How the fax number is manipulated along the way l The number of hops or jumps ...

Page 20: ...ote DocTransport Server 3 On the computer or laptop sign in to Web Admin on the server http remote doctransport server name rfrdts with the default admin account Username administrator Password password case sensitive 1 Click Appliance 2 Click Change IP Address 3 Under IP Address click Use this IP address and then enter the IP address Subnet mask and Default gateway 4 Under DNS Server click Use th...

Page 21: ...stem 1 Open Remote Desktop Connection 2 In the Computer box enter the IP address of the Remote DocTransport Server followed by a colon followed by the port number 5517 nnn nnn nnn nnn 5517 OpenTextRightFax20 2 21 RemoteDocTransportServer Administrator Guide ...