service@Exkate.com
26212 Dimension Drive, Suite 160
Lake Forest, CA 92630
800-214-3595 x1001 949-951-9500 x1001
www.AlteredUSA.com
www.Exkate.com
Read All Instructions Carefully Before Riding the Board!
Altered® Electric Skateboard Warranty
The warranty covers materials and workmanship. Altered® Electric Skateboards (Chase
Boards, LLC) warrants to the original owner that our electric skateboard shall be free from
all defects in material or workmanship for 90 days from the original date of purchase when
used for the purpose intended, under normal conditions. All other obligations and conditions
or liabilities, including obligations for consequential damages, are hereby excluded. This
warranty gives you specific rights and you may also have other rights, which vary by state.
If your board should prove defective, write to or call Altered® / Exkate® giving a description
of the board and the problem. When Altered® / Exkate® receives your notification, and the
board is determined to be defective, parts will be sent at no charge, or authorization to
return the board will be given. Shipping is not covered under warranty and is the
responsibility of the customer. The defective board will then be repaired or replaced. We
may elect to replace the entire unit, at no extra cost to you, with the same model or similar
model rather than repair it. Any refund would be only at the option of the dealer where the
skateboard was purchased. Altered® / Exkate® is not involved in any such negotiations.
THE ALTERED™ ELECTRIC SKATEBOARD IS NOT A TOY. THE BOARD IS INTENDED
FOR USE ON PAVED SURFACES OR CONCRETE SIDEWALKS. OFF-ROAD
VERSIONS MAY ALSO BE RIDDEN ON HARD-PACKED PATHS OR ROADS. THE
BOARD IS NOT TO BE OPERATED ON GRASS, THROUGH WATER, THROUGH DEEP
POTHOLES OR OFF CURBS. THE BOARD IS TO BE OPERATED ONLY ON SMOOTH,
FLAT, DRY SURFACES.
IF YOU RETURN YOUR BOARD FOR WARRANTY SERVICE AND IT SHOWS SIGNS OF
ABUSE, YOU WILL BE CHARGED FOR LABOR PLUS PARTS TO REPAIR THE BOARD.
This warranty does not apply to any electric skateboard that has been subject to abuse,
misuse, negligence, or accident. Defects caused by tampering, unauthorized alterations or
repairs are not covered by this warranty.
YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS
INVOLVING THIS ELECTRIC SKATEBOARD. TO DETERMINE IF COVERAGE IS
PROVIDED, YOU SHOULD CONTACT YOUR INSURANCE COMPANY OR AGENT.
For warranty service contact our customer service department to obtain a Return
Merchandise Authorization (RMA) form, which must be filled out and returned prior to
returning your board. Boards or parts returned without proper documentation may be
delayed service or denied warranty coverage.
Warranty return shipping is the responsibility of the customer. International customers are
responsible for applicable duty and taxes.
ALL UNAUTHORIZED RETURNS WILL BE REFUSED.
