Altigen 720, User Manual

Page 1: ...IP 720 Phone User Manual 7 2009 4290 0017 ...

Page 2: ...or technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 410 East Plumeria Dr San Jose CA 95134 Telephone 888 AltiGen 258 4436 Fax 408 597 9020 E ma...

Page 3: ...g Up the IP 720 Phone 13 Miscellaneous Operation Notes 15 CHAPTER 3 Configuring the IP 720 Phone 17 Phone Settings 17 System Settings 18 Network Settings 19 Registration from the Phone s Menu 19 Configuring IP Settings 20 Assigning a Local IP Address 20 Assigning a TFTP Server 20 Updating Phone Firmware 20 Setting Ring Tones 21 Distinctive Ringing Support 22 Workgroup Status Display 22 Greeting Bu...

Page 4: ...ser Guide 25 The LCD Screen 25 Basic Phone Operation 26 Appendix A 33 Specifications 33 Troubleshooting 34 LCD Messages 37 Local Menu Configuration Messages 37 IP Phone Running Messages 38 IP Phone Boot Messages 39 Glossary 41 Index 47 ...

Page 5: ...ference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Conn...

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Page 7: ...nd user purchaser What the Warranty Does Not Cover 1 Any product on which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modification or failure to follow instructions supplied with the product b Repair or attempted repair by anyone not authorized...

Page 8: ...e Attn RMA 123 AltiGen Communications Inc 410 East Plumeria Drive San Jose CA 95134 Upon authorization of return AltiGen will decide whether the malfunction ing product will be repaired or replaced 2 To obtain warranty service you will be required to provide a The date and proof of purchase b Serial number of the product c Your name and company name d Your shipping address e A description of the p...

Page 9: ...an IP 720 phone It also provides information on how to configure the network and IP settings How to use the phone is described in Chapter 4 Related Documentation IP 720 Quick Reference Card covers basic end user phone features configuration from the IP phone and AltiServ feature codes The MAX Communication Server Administration Manual provides detailed information on configuring AltiGen IP phones ...

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Page 11: ...et support and functionality similar to traditional business phones including automatic redial on hook dialing hands free operation 15 programmable keys LCD display and headset port support for the Plantronics wireless headset The main components of the phone are illustrated in the figures below and described in the table that follows each figure Figure 1 IP 720 Phone 1 4 6 7 12 13 15 16 21 22 3 2...

Page 12: ...y an Admin Defined key a Line Park key a Call Record key a Workgroup Status key or a User Defined key 4 Greeting Greeting access button 5 Activity Activity code access button 6 VoiceMail Voice mail access button 7 Intercom Incoming voice path through speaker indicated by the button s blinking light 8 Headset Hook switch for headset device 9 Conference Initiates a conference call indicated by the b...

Page 13: ...tate 17 Redial Redials up to last 16 calls and up to 32 digits 18 SpeedDial Displays a list of Station Speed Dial entries configured through MaxCommunicator MaxAgent or MaxAdministrator To make an outgoing call use the buttons to select a Speed Dial entry then press Enter 19 Call Log Displays the caller IDs of up to 99 incoming calls To dial use the buttons to select a call log entry then press En...

Page 14: ...rnet 4 LAN Port Connects to network 10 100 1000 Base T 5 PC Access Port Connects to PC 10 100 1000 Base T 6 Plantronics PSB Port Plantronics serial bus port Connects to a Plantronics wireless headset base 7 Handset Port Connects to a handset 8 Headset Port Connects to a non amplified headset with RJ9 connector 9 Slots for the Phone Stand Four slots on each side for inserting the phone stand to set...

Page 15: ...stem The following table lists the supported features a brief description of each and configuration and use notes where applicable Feature Description Notes Activity button Lets users set an activity code that specifies their activity status for example in a meeting when they are not at the phone Callers in the system are notified of the activity status when a call is not answered Auto Answer When...

Page 16: ...sy and blinks when ringing The BLF ring tone is played only when the phone is in idle state It is stopped when the destination phone stops ringing or the local phone exits idle state When multiple BLF extensions ring simultaneously the IP phone will play the first BLF extension ringer and beep tones and ignore other BLF extensions Must be configured by the system administrator The BLF feature can ...

Page 17: ...ve Call Waiting must be enabled for the extension by the system administrator or in MaxCommunicator MaxAgent in order to add incoming calls to a conference The user who initiates the conference call can select another conference member s call and drop it from the conference by disconnecting the call The feature is unavailable to all other conference members even when the conference initiator hangs...

Page 18: ...ark key by the administrator When connected to a caller the call can be parked by pressing the Line Park key If a call is parked at a Line Park line the button s light is on The call can be picked up by pressing the Line Park key When configured by the system administrator the IP phone can play an audible beep or one of 14 different ring tones when a call is parked When configured by the administr...

Page 19: ... from the connected state Deletes characters entered on the LCD While onhook releases phone from an active state Ring Tones Select from one of 14 ring tones Custom ring tones are not supported Speaker button Enables use of speaker phone Speed Dial button Quickly dials a selected number from a list that has been previously stored These are speed dial numbers configured by the system administrator T...

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Page 21: ...ct the IP 720 a Connect the handset to the handset port b On the underside of the phone move the DC PoE switch to PoE Or if using DC power and you have an AC DC power adapter move the switch to DC connect the power plug to the DC port and plug in the phone c Connect the phone to the LAN that MAXCS is on d Once the phone is activated connect an Ethernet cable from another network device such as a d...

Page 22: ...BLE DHCP Yes DHCP is enabled by default If your company does not use DHCP disable DHCP on the IP 720 phone Menu NETWORK ENABLE DHCP No In this case configure the following network settings on the IP 720 after setting up the phone Local IP address IP subnet mask Gateway IP address 5 Configure the MAXCS IP settings see Configuring IP Settings on page 20 for information about IP settings a Menu SYSTE...

Page 23: ... LCD display shows BASIC IDLE No MAXCS switching features are available in this operating mode However the phone user can enter a destination IP address followed by and make an outgoing call through the IP network to reach MAXCS or another IP 720 phone Also the IP phone can accept incoming calls originating from MAXCS or another IP 720 phone If the IP phone s local configuration is changed while i...

Page 24: ...16 IP 720 User Manual Rebooting the phone To reboot the IP 720 phone press 3 then press the Enter button ...

Page 25: ...n to exit the menu The following tables describe each setting and the corresponding menu path Important Your IP 720 phone should be in normal operating mode when you configure it If your IP phone is in BASIC mode shown in the LCD display your changes will be overwritten by MaxAdministrator settings when the phone is successfully registered Phone Settings Setting Menu Path Description Extension Num...

Page 26: ... Setting Menu Path Description AW Server System AW Server Sets the MAXCS IP address Trunk Access Code SYSTEM TRK ACCESS CODE Sets the digit required to enable a user to return an outside call from the Call Log Hour Offset System Hour Offset Sets the time offset from the MAXCS time TFTP Server System TFTP Server Sets the TFTP server IP address for updating firmware Boot Download System Boot Downloa...

Page 27: ...ddress Enable SIP Registration System Enable SIP Registration Enables SIP registration to the emergency gateway Version Information System Version Info Read only Displays the version number of the IP phone Setting Menu Path Description Enable DHCP Network Enable DHCP Sets whether Dynamic Host Configuration Protocol DHCP is being used by the IP phone to retrieve a new IP address upon boot up Local ...

Page 28: ...ing a Local IP Address To assign an IP address use the following steps 1 Ensure that DHCP is disabled 2 Press the Menu button scroll to NETWORK then press the Enter button 3 Scroll to LOCAL ADDRESS and press Enter 4 Use the keys on the dial pad to enter a new IP address using the key to enter periods 5 Press Enter Assigning a TFTP Server The default TFTP Server is set to 0 0 0 0 To assign the TFTP...

Page 29: ...displays BOOTING on the first line 9 On the second line of the LCD screen the following messages are displayed in succession CHECK MEMORY RAM checking state CHECK FW Firmware checking state INIT NETWORK LOADING FW LOADING NOW Boot Done INITIALIZING 10 You may verify the new version of firmware Press the Menu button scroll to SYSTEM and press Enter scroll to Version Info and press Enter Setting Rin...

Page 30: ...ay is in the following format WG workgroup number up to 4 digits CIQ number of calls currently in the queue LQT longest queue time of current queued calls LOGIN LOGIN LOGOUT indicates the agent login logout state TH number of calls in the queue whose queue time is greater than the service level threshold SL service level in percentage Not Ready the agent is not ready to receive workgroup calls Gre...

Page 31: ... an IP 720 user calls an extension in the system that has activity codes set up and the call goes into RNA handling or the destination user has DND enabled the activity code is displayed on the IP phone Note Called party activity display is not available in Basic mode Also the activity displayed on the IP phone may truncate the caller ID caller name The administrator can change the activity codes ...

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Page 33: ...ension has Do Not Disturb on or is set to forward all calls MISSED xx Number of calls missed VM Indicates the number of new voice messages Workgroup Status Display When the system administrator has configured a programmable key to display workgroup status when pressed the workgroup status display is in the following format WG Workgroup number CIQ Number of calls currently in the queue LQT Longest ...

Page 34: ...nd press the Enter button Callers in the system are notified of the activity status when a call is not answered Auto Answer 1 Press the Menu button select PHONE SETTING then select AUTO ANSWER 2 Use the buttons to enable disable Auto Answer mode and press Enter 3 Select AUTO ANS RING from the menu 4 Set the number of seconds to ring before auto answer 1 20 and press Enter 5 Select AUTO ANS DEV fro...

Page 35: ...l 5 Press the Conference button to create a conference and join both callers If a conference is already in progress to conference an incoming call 1 Press the Enter button to answer the incoming call all other conference members remain in conference 2 Press the Enter button and select one of the members in conference displays ConfHold then press the Conference button to join the incoming caller to...

Page 36: ...he Enter button OR 1 Press the Hold button to retrieve the last hold call Intercom Incoming Intercom Incoming voice path is heard through the speaker indicated by the button s blinking indicator light Outgoing Intercom 1 Press the Intercom button then the extension number Line Park During a call 1 Press 51 and then enter the 2 digit Line Park line OR press the Line Park key if the administrator ha...

Page 37: ...nd press Enter The digits are automatically dialed when this function key is pressed Reboot 1 Press 3 then the Enter button Redial Phone is onhook 1 Press the Redial button 2 Use to scroll to the desired entry scrolls to previous entry scrolls to first entry 3 Press the Speaker button or raise handset Redial up to last 16 calls Redial up to 32 digits Release For a connected call 1 Press the Releas...

Page 38: ...all return to the original call by pressing the button or the Flash button Voice Mail 1 Press the Voice Mail button 2 Enter voice mail password The Message Waiting light blinks when a voice mail message is waiting The LCD displays the new voice mail count which includes only unheard messages when onhook Volume To adjust volume on handset speakerphone headset 1 Depending on which volume you want to...

Page 39: ...ore dialing Flash button 32 acct code Enter Account Code mid call 33 Do Not Disturb 36 Call Forwarding 37 Remote Call Forwarding Other Features 12 Language Selection 14 Personal options Native integration with Exchange 2007 22 Feature Status Check 25 Station Speed Dial Setup 38 Outside Call Blocking operator only 39 Operator Off Line operator only 44 Overhead Paging 45 Overhead Paging by Trunk 46 ...

Page 40: ...the key to enter periods and followed by the key Note This works only when the IP 720 is operating in Basic mode If the IP 720 is configured for a public IP address you can call other public IP address devices If the IP 720 is configured for a private IP address you can call other private IP address devices that you can see or that are on your subnet ...

Page 41: ...e control 15 Function keys can be set to Busy Lamp Field AltiServ feature code speed dial line park call recording workgroup status Adjustable Speaker Ring Handset Headset volume control LCD 4 x 20 Character LCD Display Provide features such as time calling party name calling party number digits dialed extension number number of new voice mails DND FWD missed calls and system information LED Hold ...

Page 42: ...be used and must be ordered separately part 27190 01 in order to plug in these headsets to the headset port Dimensions HxWxD 8 74 x 9 72 x 1 89 in 222 x 247 x 48 mm Power PoE External power You need an AC DC adapter input 100 240V output DC 5V 1 5A May be purchased from AltiGen P N 3015 0003 Problem Symptom Solution AW is unreachable Check to make sure the MAXCS IP address AW address in the IP pho...

Page 43: ...ministrator to find out if another user is trying to log in using the same extension number Use 27 then Enter to log in again and see if the problem persists No IP Address Check if DHCP is enabled If YES check network connection If NO verify your DHCP server is correctly configured Check if IP 720 phone s IP address is configured One way connection Make sure firewall setting has all the TCP UDP po...

Page 44: ...on number and extension password are set up properly and that the IP extension is enabled Check to make sure the IP Phone Service is started in MAXCS If IP phone is associated with a physical phone with the same extension number use 27 to activate the IP phone to normal operating mode ...

Page 45: ...taken the LCD will show this message and then quit the menu conf exception During configuration an unknown exception occurred Saved The changed configuration was saved into memory Write Fail Error occurred when saving the changed options into flash ROM Wrong Ext Number The inputted extension number is invalid Wrong input User inputted an invalid value or string during configuration wrong password ...

Page 46: ...7 again to reactivate Check IP Phone Service Verify extension is configured for dynamic DHCP FAIL Although DHCP was enabled the IP 720 was not able to receive the IP address from the DHCP server DUPLICATE IP Another device configured with the same IP address as the IP phone is detected The IP phone cannot function correctly until this is corrected INVALID IP INPUT AGAIN The inputted IP address is ...

Page 47: ...valid extension password Message Definition Boot Done The phone successfully booted CHECK FW Checking firmware CHECK MEMORY Checking memory INIT NETWORK Initializing network LOAD FAILED Failure to load the image into memory LOADING FW Loading firmware LOADING NOW Loading firmware NETWORK FAILED Network initialization failed TFTP FAIL Failure downloading TFTP UPDATE FAILED Firmware update failed UP...

Page 48: ...Troubleshooting 40 IP 720 User Manual ...

Page 49: ...ocating remote gatekeepers and to reverse map raw IP addresses to host names of administrative domains Do Not Disturb DND when this feature is selected all incoming calls to the user s extension are denied If the station has system forwarding instructions the calls will be automatically redirected to another extension Attendant or operator DTMF Dual Tone Multi Frequency are the low and high freque...

Page 50: ...ich England used as the basis for standard time throughout the world H H 323 An International Telecommunications Union ITU T standard that describes packet based video audio and data conferencing http or HTTP Hypertext Transfer Protocol The Internet protocol used to manage communications between Web clients browsers and servers I IMAP4 Internet Message Access Protocol Version 4 IP Address a 32 bin...

Page 51: ...on exchange network address An identifier for a node station or unit of equipment in a network network domain a set of workstations and servers that share a security account manager database and can be administered as a group A user with an account in a particular network domain can log onto and access his or her account from any system in the domain network mask also known as the subnet mask netw...

Page 52: ... a first in first out basis R RAS Remote Access Service RJ 11 The common telephone jack Usually wired with four wires the red and green signify the tip and ring circuits RJ 45 A jack for data cables Usually wired with eight wires router protocol dependent device that connects subnetworks together S server any computer whose function in a network is to provide user access to files printing communic...

Page 53: ... not associated with a physical port that allows for guest access to the AltiGen Voice Mail System features and telephone sharing environments Users of a virtual extension have to log in before accessing the system features assigned to it VoIP voice over Internet Protocol IP The technology used to transmit voice conversations over a data network using the Internet Protocol W workgroup telephones a...

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Page 55: ... phone 34 display workgroup status 9 distinctive ring options 22 E emergency gateway setting 19 emergency number setting 18 Enter button 5 extension activating IP phone 14 number setting 17 password setting 17 F features list of 25 firmware updating 20 firmware upgrading 18 Flash button 5 G gateway setting IP address 19 Greeting button 9 H hardware components 7 headset port support 34 Headset butt...

Page 56: ...20 phone operation 26 power IP 720 phone 34 R Redial button 11 registering IP phone 19 Release button 5 11 ring tones setting 11 21 S service getting vi setting up IP 720 locally 13 setup IP 720 13 Speaker button 11 specifications 33 SpeedDial button 5 11 system settings configuring from phone 18 T TFTP server assigning 20 setting IP address 18 time offset setting 18 Transfer button 11 troubleshoo...