Altigen AltiServ HPBX, Administration Manual

Page 1: ...AltiServ HPBX Supplement to AltiWare OE 4 6 System Installation and Administration Manual 09 2003 4410 0001C...

Page 2: ...ure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject...

Page 3: ...guration GUI Changes 4 General Page Extension Configuration 4 Tenants Page System Configuration 5 DNIS Page System Configuration 6 Business Hours Page System Configuration 7 Holiday Page System Config...

Page 4: ...AltiServ HPBX Supplement 2...

Page 5: ...the subscriber without the up front costs and support overhead of premise based equipment AltiServ HPBX enables service providers and customers the ability to perform moves adds and changes using intu...

Page 6: ...session AltiConsole Client Session License each AltiConsole client connected to AltiWare counts as one AltiConsole session The following OE 4 6 licenses are still supported in AltiServ HPBX Agent Seat...

Page 7: ...rade will generate 20 AltiView and 2 AltiConsole Client Session Licenses System Requirements AltiWare OE 4 6 SP1A AltiServ HPBX Base License Installation Important AltiWare OE 4 6 with SP1A must be in...

Page 8: ...f Extension Configuration Calling Number field each extension number in a tenant group can be configured with a calling number When an outgoing call is made by this extension through PRI or IP trunks...

Page 9: ...ation Tenant Operator field each tenant group is assigned a local operator This local operator can only be accessed by members of this tenant group When a call is routed into a tenant s Auto Attendant...

Page 10: ...ours Page System Configuration on page 7 The Workdays During Business Hours Workdays Outside Business Hours and Non Workdays options are determined based on setup in Business Hours Holiday drop down l...

Page 11: ...uting destination extension or Auto Attendant must be in the same tenant as specified in the Tenant field Business Hours Page System Configuration Figure 4 Business Hours page System Configuration In...

Page 12: ...Figure 6 Holiday page System Configuration In the Holiday page of System Configuration Holiday Profiles field Profile drop down list selection based on Holiday profiles added using the Add button Cli...

Page 13: ...o Attendant The Auto Attendant configuration windows Auto Attendant Select dialog box and Auto Attendant Main Window will display fields for Tenant Name Figure 7 Auto Attendant Select dialog box Figur...

Page 14: ...to open the Extension Configuration General window 2 For each extension you want to assign to a tenant ID a In the Extension list select and highlight the extension you want to assign to a tenant ID...

Page 15: ...s To change the extension to tenant ID assignment Open the Extension Configuration General window as discussed in the steps on the previous section under To assign extensions to tenant IDs and use the...

Page 16: ...g phrase Your system is out of IP Extension License Please contact your system administrator AltiClient NetMeeting IP phone login is treated as an AltiGen IP phone and therefore does not count as usin...

Page 17: ...ge Integration MultiSite AltiConsole Unsupported Feature Codes The following feature codes are not supported in AltiServ HPBX 35 Virtual Login station privilege override 37 Remote Call Forwarding 38 O...

Page 18: ...14 AltiServ HPBX Supplement...

Page 19: ...s 6 7 C calling number field 4 changing extension to tenant ID assignment 11 changing trunk to tenant ID assignment 11 configuration multi tenant table 10 configuration GUI changes 4 creating tenant e...