Ameriphone DIALOGUE III, Operating Instructions Manual

Page 1: ...TY TDD 800 772 2889 VOICE 800 874 3005 Fax 714 897 4703 email ameriphonecs plantronics com web www ameriphone com 2003 Plantronics Inc All rights reserved Ameriphone Walker and Plantronics are trademarks or registered trademarks of Plantronics Inc M082503 DIII Rev A Operating Instructions ...

Page 2: ...ating instructions because improper adjustment of other controls may result in further damage E If the product has been dropped or appears damaged ADDITIONAL SAFETY NOTES FOR CANADI AN USERS NOTICE The Canadian Department of Communications label identifies certified equip ment This certification means that the equipment meets certain telecommunications network protec tive operational and safety re...

Page 3: ...ssage Retrieval 9 F 5 Turning Off Toll Saver and Selecting Number of Rings for Auto Answer 9 F 6 Transmission Speeds 9 F 7 Call Interrupt 9 F 8 Relay Voice Announcer 10 F 9 Printing Auto Answer Message 10 CHAPTER 6 OPERATINGYOUR TTY 10 A Making a Phone Call Direct Connect 10 A 1 Turning Off Audible Identification Tone optional 10 A 2 Manual Dialing from Keyboard 10 A 3 Memory Dialing 11 A 4 Callin...

Page 4: ...ing 17 L ASCII Code 18 CHAPTER 8 AVAILABLE OPTIONAL ACCESSORIES 19 A Installing or Replacing Batteries 19 B Heavy Duty Batteries 19 C Built In Printer 19 D Training Videos 19 CHAPTER 9 TROUBLE SHOOTING 20 CHAPTER 10 MAINTENANCE INFORMATION 21 A Caring for Your TTY 21 B Recharging Batteries 21 CHAPTER 11 TTY USER S ETIQUETTE 21 CHAPTER 12 WARRANTY INFORMATION 22 CHAPTER 13 REPAIR INFORMATION 23 CHA...

Page 5: ...ee Chapter 12 and 17 for warranty details Please retain all original packing material for shipping your TTY to a service location safely if and when it needs servic ing Throughout this manual is used to denote a key on the keyboard For example rep resents the return key tells you what is being displayed on the TTY screen For example means the word DIALING is displayed DIALOGUE Keyboard The followi...

Page 6: ...eavy duty battery compartment Battery compartment underneath Display screen Call signal status indicator light Power ON OFF switch Power indicator key advances printer paper by one line Scroll key scrolls messages forward on the screen Spacebar Built in handle underneath Scroll key scrolls messages backward on the screen key press other keys while holding this key down to activate special TTY func...

Page 7: ...UE III III P Message Playback Hold down and press 6 to playback recorded mes sages Page 12 Record Conversation Hold down and press 4 to record a conversa tion and put it into memory Page 13 Send Memo Hold down and press 3 to send memo from memory Page 13 Auto Answer Hold down and press 9 to turn on your automatic an swering system Page 12 Option Hold down and press 7 to review or change the operat...

Page 8: ...eps for loading printer paper Use 2 1 4 wide thermal paper only Printer paper can be ordered from Ameriphone or any office products supplier 1 Turn your TTY on 2 Turn the printer switch on 3 Remove the paper cover by pressing down with both thumbs and sliding it towards the back see Figure 2 4 Cut the paper to form a wedge as a lead Push the end of the paper as far as pos sible into the slot at ba...

Page 9: ...answers first call after five rings and subsequent calls with in two rings 8 Interrupt feature and automatic identifica tion tone are enabled NOTE If you want to change any of the fac tory preset modes of operation please follow the steps on pages 8 10 for each function Later on if you want to reset your TTY to all the factory preset modes of operation see Chapter 7 Section F 1 Turn on the TTY 2 H...

Page 10: ...VE A MSG GA 2 Screen Display Direction 3 Tone Pulse Dialing Your TTY is preset to tone dialing If tone dialing is not available from your telephone company you can change it to pulse dialing If changed the mode of dialing is set unless you change it again 1 Hold down and press 7 EDIT RELAY NBR Y N appears on the screen 2 Press repeatedly until USING TONE DIAL Y N appears on the screen 3 Press N to...

Page 11: ...ectly Press to save 5 Hold down and press to return to normal TTY operation DIALOGUE III III P allows the other TTY to in terrupt your typing and ask for attention When this happens INTERRUPT flashes on your screen and the lamp flasher also blinks You may continue to type or you can stop and wait for a response If both parties are using DIA LOGUE III III P you may interrupt each other by holding d...

Page 12: ...from Keyboard ENTER PHONE NO 8 DIALOGUE III P TTY is set up to print and record all incoming call messages However you may turn off print function to save paper 1 Hold down and press 7 2 Press seven times until PRINT MESSAGES Y N appears 3 Press N to turn off printing 4 Hold down and press to return to normal TTY operation 8 Relay Voice Announcer for Auto Answer You can add the Relay Number Voice ...

Page 13: ... call hold down and press 0 to start the dialing se quence 2 Type in 911 and press If you make a mistake in typing 911 press to delete the mistake and retype This automatically turns on AMERIPHONE S exclusive Emergency Call Announcer ECA and sends out a message for help You will see a series of HELP HELP GA go across your screen at about three second intervals This makes it easier for emergency di...

Page 14: ...usly recorded in the memory For example 3 All new messages will be saved in memory together with the old messages 4 If you want your TTY to print incoming messages as well make sure the printer is on and that it has enough paper Call On Hold allows a call to be placed on HOLD and the conversation resumed from an extension TTY It is only operable when both TTYs are in direct telephone line connecti...

Page 15: ...he messages or N to save them for play back later 6 If you selected N to save them the TTY will then ask you if you want to replay the mes sages Type in Y to replay or N not to replay 7 It then asks you if you want to change your password 8 To remotely change your password type in Y for Yes or N for No and then enter your new password Press to save 9 Hang up when finished and the TTY will au tomat...

Page 16: ...ether or not to clear the memo Press Y to clear or N to save 7 When finished hold down and press to return to the screen prior to this function K Printing a Memo or Conversation Stored in Memory 1 With the TTY on hold down and Press 2 2 Type in the name or press to scroll to the desired memo 3 Press to select the memo 4 Hold down and press P When directly connected to the phone line you can transf...

Page 17: ...ld C 3 Way Calling D Telebanking Credit Card Calling and Using DTMF Tone Signaling E Checking Available Memory Your DIALOGUE III III P TTY has a total mem ory capacity of 32K which is approximately 32 000 characters i e equivalent to about 13 letter size typed pages About 500 characters are used for programming the internal control in structions of the TTY Of the remaining memory 8 000 characters ...

Page 18: ...r turn After seeing GA on the screen All DIALOGUE TTYs work with external printers that support a standard parallel interface RS232 serial printers aren t compatible with AMERIPHONE TTYs If your DIALOGUE TTY is not equipped with a built in printer follow these instructions to attach and use an external print er External printer input impedance must be greater than 10K OHM G Using an External Print...

Page 19: ...the date and time at the beginning of your call presuming that the clock is set prior to this Follow these steps for setting the clock and remember that NO RETURN KEY PRESS IS NECESSARY IN THIS OPERATION The machine will jump automatically from step to step if the step was completed correctly 1 Hold down and press T to set the built in timer It shows the current timer settings then it prompts you ...

Page 20: ...o ASCII mode of communica tion when there is an ASCII incoming call Answer the call and carry on in the normal fashion If you do not use the ASCII feature we recommend you 5 Hold down and press to return to the screen prior to this function L ASCII Code ASCII code allows you to communicate with someone who uses a computer as their com munication device and to access computer data bases such as COM...

Page 21: ...ty 2 hour batteries from AMERIPHONE When the batteries are running low the Power Indicator will blink when the TTY is turned on Replace or recharge the batteries immediately Your TTY will be inoperable in just a few minutes if the battery power runs out A Installing or Replacing Batteries 19 CHAPTER 8 AVAILABLE OPTIONAL ACCESSORIES To maximize performance and take full advantage of the design of y...

Page 22: ... and that they are properly charged Batteries are not charged properly Completely drain the batteries by turning on the TTY and leav ing it on until the power goes off Recharge it for 14 hours If this does not work your batteries may be too old and need to be replaced Check to make sure both ends of the telephone cord are firmly plugged in Make sure you press after dialing the number Pressing comp...

Page 23: ...soap Never use detergents excessive water or harsh cleaning agents Do not allow dust to build up in the gaps around the keys Vacuum the keyboard regularly For best protection keep the dust cover on when your TTY is not in use CHAPTER 11 TTY USER S ETIQUETTE B Recharging Batteries W A R N I N G DO NOT leave batteries drained of power for more than 1 1 2 hours Doing so can cause infor mation that is...

Page 24: ...r consequen tial damages To get warranty service for your DIALOGUE III III P you must provide proof of the purchase date Within 30 days of the date of purchase return your DIALOGUE III III P to the place where you pur chased it for immediate replacement After 30 days call Ameriphone at 800 874 3005 VOICE or 800 772 2889 TTY for the authorized service cen ter near you You must prepay all shipping c...

Page 25: ... 772 2889 TTY for advice as to whether we will repair your DIALOGUE III III P and other repair information The repair shall be warranted for 90 days CHAPTER 12 CONTINUED If your DIALOGUE III III P is still in warranty follow the directions in Chapter 12 for repair service If your AMERIPHONE product is not covered by our warranty call us at 714 897 1111 TTY TDD or 714 897 0808 Voice for advice and ...

Page 26: ...Communications Commission FCC Registration Number and the Ringer Equivalence Number REN of your TTY Your local telephone company is required by the FCC to allow you to connect FCC registered tele phone equipment to their telephone lines Your notification helps your local telephone company to continue to provide the best possible service Your AMERIPHONE product has also been tested and found to mee...

Page 27: ...dotted line and send to AMERIPHONE Inc 12082 Western Ave Garden Grove CA 92841 system and all assistive devices to make your life easier Just call 800 874 3005 or 714 897 0808 Voice or 800 772 2889 or 714 897 1111 TTY Our customer service department will answer any questions you may have and help you place your order III How to Purchase Extended Warranty Fill out and return the attached applicatio...

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Page 29: ...re display 6 Friend s Relative s recommendation 7 Salesperson s recommendation 8 Product brochure 7 Excluding sales tax how much did you pay for this TTY 1 Less than 200 2 200 249 3 250 299 4 300 349 5 350 399 6 400 449 7 450 500 8 Is this TTY 1 Your first TTY 2 A replacement for any other TTY 3 An additional TTY 9 Which brands did you most seriously consider before buying your Ameriphone TTY Chec...

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Page 31: ...0 Relay Service Number 7 Voice Carry Over Calls VCO 16 17 Wait for Response 14 Warranty 22 Abbreviations TTY 21 22 AC Adapter Charger 3 6 Acoustic Cups using 17 Answering a Call 11 ASCII Code Option 18 Audible TTY Call Identifier 10 Automatic Answering System 12 Memory Available 15 Password 9 Setting Up 12 Auto Answer Greeting 8 Batteries 19 20 21 Charging Checking 21 Heavy Duty Option 19 Installa...

Page 32: ... Avenue Garden Grove California 92841 714 897 1111 or 800 772 2889 TTY TDD 714 897 0808 or 800 874 3005 VOICE 714 897 4703 Fax email ameriphone ameriphone com web www ameriphone com M03298 d5 AMERIPHONE Inc D III 520001 5 10 20 00 ...

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