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UVEP707_ATT142960896-3_UV_NVG599_TO_NVG_599_WO_VOICE_SWAP_GUIDE_BC_RELEASE

UVEP707_ATT142960896-3_UV_NVG599_TO_NVG_599_WO_VOICE_SWAP_GUIDE_FC_RELEASE

ATT142960896-3

(U-verse NVG599 to NVG599 without Voice Swap Guide) 

08/16

These instructions will guide you through the process of replacing your Wi-Fi Gateway.

In the box:

Wi-Fi Gateway 

(Front View)

ATT100070695

FPO

©2016 AT&T Intellectual Property. 

All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property. 

All other marks are the property of their respective owners.

Power Cord

2 parts

Wi-Fi Gateway power light is amber:

 

Don’t worry. 

This is a normal part of the power up sequence.

Additional assistance:

 

call 800.288.2020 and ask 

for “technical support”

No TV or Internet service: 

Need more help?

Power

Battery

Ethernet

Wi-Fi

HomePNA

Broadband 1

Broadband 2

Service

Phone 1

Phone 2

USB

Additional information

Test your Internet connection speed:

Our speed test takes less than a minute to perform two key 
measurements (Download and Upload) to help you determine if 
you should take steps to improve the performance of your online 
experience: Visit 

att.com/speedtest

.

Manage your account:

Available 24/7, download the myAT&T app at 

 

att.com/myattapp

 from your mobile device.

Support:

•   For support, including live chat, go to 

att.com/support

Repair Center:

Phone: 800.246.8464

IPv6

AT&T supports IPv6 across our network, equipment and 
devices. Visit 

att.com/ipv6

 for more information.

Accessibility Support:

•  Alternate formats now available in Large Print or Braille. 

Call 800.288.2020 and request your guide number 
(ATT142960896-3)

•  Telephone equipment for visual and/or hearing impaired:  

- Phone: 877.902.6350 
- TTY: 800.772.2889

•  Repair Center:  

- Phone: 800.246.8464 
- TTY: 800.397.3172

•  Accessible Tagged PDF: Visit 

att.com/userguides

•  Compatible with any TTY/TDD devices with standard 

phone line

¿Habla español?

  

Para ver a esta guia en español, visita 

att.com/guias 

y haz 

clic en la pestaña Internet. Desplázate hacia abajo a donde 
dice “Guís de Reemplazxo” y elije 

[ATT142960896-3]

Go to att.com/fibersupport to find answers to frequently asked questions. 

Get the most from AT&T Fiber

SM

 and find out what it can do for you. 

•  Internet Speed

: How do I improve my speed? 

•  U-verse TV

: How AT&T Fiber makes your U-verse TV experience better?

•  More Support

: Having trouble with your Fiber connection? 

Check your connections:

 

Cables usually make an 
audible click when secure.

TV Receivers not responding: 

Confirm Service light is solid green 
on the Wi-Fi Gateway.  
If so, hold the TV receiver’s power 
button down for 10 seconds and 
release, then wait five minutes.

POWER

Power 

button

Check Power:

 Power light on the 

Wi-Fi Gateway should be green; if 
not, try another electrical outlet

Check Service light on front 
of the Wi-Fi Gateway:

 

If after 

5 minutes, the light is red or off, 
power down the Wi-Fi Gateway by 
holding down red reset button for 
15 seconds.

Power

Battery

Ethernet

Wi-Fi

HomePNA

Broadband 1

Broadband 2

Service

Phone 1

Phone 2

USB

Green

Light

For help, att.com/support

Wi-Fi Password: XXXXXXXXXXXX

Wi-Fi Network Name: ATTXXXXXXX 

Front View

Reset

Phone Lines

Cabl

e

Line

1 & 2

USB

Ethernet

1

2

3

4

DS

L

Br

oadband

ONT

Reset 

button

Back View

If your existing Wi-Fi settings did not transfer 

you will need to setup a new Wi-Fi Network 

Name and Password. To do so follow these steps:

·

  Use settings from new Wi-Fi Gateway  

yellow sticker

·

  Open your device’s Wi-Fi connection settings,  

select your Wi-Fi Network Name and enter  
Wi-Fi Password to connect

·

  Record and keep your Wi-Fi settings for future 

reference when connecting all your Wi-Fi devices

AT&T 

Wi-Fi

®

 Gateway 

Replacement

self-

installation 

guide 

Get started

  

Total approximate installation time: 20 minutes

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