Arris Touchstone DG2460, User Manual

Page 1: ...Touchstone DG2460 Data Gateway User Guide Release 24 STANDARD 1 1 February 2015 ...

Page 2: ...all trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others ARRIS provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantabilit...

Page 3: ...reless 14 Chapter 4 Installing and Connecting your Data Gateway 16 Front Panel 17 Rear Panel 18 Selecting an Installation Location 18 Desktop Mounting Instructions 19 Factors Affecting Wireless Range 19 Connecting the Data Gateway 20 Configuring Your Wireless Connection 21 Accessing the Configuration Interface 22 Setting Parental Controls 22 Finding the MAC Address of a Computer 22 Making Your Par...

Page 4: ...tartup Sequence 31 Using the Reset Button 31 Resetting the Router to Factory Defaults 32 Chapter 7 Troubleshooting 33 The Data Gateway is plugged in but the Power light is Off 33 I m not getting on the Internet all connections 33 I m not getting on the Internet Ethernet 33 I m not getting on the Internet Wireless 33 My wireless Internet connection stops working sometimes 34 I can get on the Intern...

Page 5: ...e DG2460 Data Gateway provides four Ethernet connections for use as the hub of your home office Local Area Network LAN The DG2460 also provides 802 11a b g n ac wireless connectivity for enhanced mobility and versatility Installation is simple and your cable company will provide assistance to you for any special requirements Getting Support If you need assistance with your ARRIS product please con...

Page 6: ...iew For additional technical information and product User Guides please visit the ARRIS Support website at http www arris com consumer Release 24 STANDARD 1 1 February 2015 Touchstone DG2460 Data Gateway User Guide 6 ...

Page 7: ...le national electrical installation codes In the U S this is required by NFPA 70 National Electrical Code Article 820 In the European Union and in certain other countries CATV installation equipotential bonding requirements are specified in IEC 60728 11 Cable networks for television signals sound signals and interactive services Part 11 Safety This equipment is intended to be installed in accordan...

Page 8: ...nnect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment RF Exposure This equipment complies with FCC radiation expos...

Page 9: ...ng two conditions 1 This equipment or device cannot cause harmful interference and 2 this equipment or device must accept any interference including interference that may cause some unwanted operation of the equipment Release 24 STANDARD 1 1 February 2015 Touchstone DG2460 Data Gateway User Guide 9 ...

Page 10: ...r wireless 802 11a b g n ac connectivity Four Ethernet ports for connections to non wireless devices DOCSIS 3 0 compliant One USB host port future support for external USB devices What s in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing Data Gateway Power Cord Wireless Connection Configuration Guide Ethernet Cable End ...

Page 11: ... connectors use it to connect the splitter to the cable outlet and then connect the Data Gateway and TV to the splitter Note A splitter effectively cuts the signal in half and sends each half to its two outputs Using several splitters in a line may deteriorate the quality of your television telephone and or internet connection Information packet your cable company should furnish you with a packet ...

Page 12: ...ware The following hardware configuration is recommended Computers not meeting this configuration can still work with the DG2460 but may not be able to make maximum use of DG2460 throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Windows Windows XP Windows Vista Windows 7 or Windows 8 A supported Ethernet or wireless LAN connection must be av...

Page 13: ...tem of your computer updated with the latest security patches Run the system update utility at least weekly Keep your email program updated with the latest security patches In addition avoid opening email containing attachments or opening files sent through chat rooms whenever possible Install a virus checker and keep it updated Avoid providing web or file sharing services over your Data Gateway B...

Page 14: ...ion if your computer has built in Ethernet hardware Note To connect more than four computers to the DG2460 through the Ethernet ports you need an Ethernet hub available at computer retailers The Data Gateway package comes with one 4 foot 1 2m Ethernet cable the connectors look like wide telephone connectors you can purchase more cables if necessary at a computer retailer If you are connecting the ...

Page 15: ... can use Ethernet for up to four devices and wireless for the others To connect five or more computers to the Ethernet ports you will need an Ethernet hub available at computer retailers Release 24 STANDARD 1 1 February 2015 Touchstone DG2460 Data Gateway User Guide 15 ...

Page 16: ... Need page 10 Cable and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable company should configure the Data Gateway automatically You need only follow the instructions in this section to install and connect the Data Gateway Release 24 STANDARD 1 1 February 2015 Touchstone DG246...

Page 17: ...Online indicates internet data transmission status 4 2 4 GHz indicates the status of the 2 4 GHz wireless LAN 5 5 GHz indicates the status of the 5 GHz wireless LAN 6 WPS indicates Wireless Protected Setup WPS is active 7 WPS Button begins associating the Data Gateway with a wireless device 8 USB USB host connector future support for external USB devices Release 24 STANDARD 1 1 February 2015 Touch...

Page 18: ...t Use a pointed non metallic object to press this button 2 Ethernet 1 4 connectors for use with a computer LAN port 3 Cable connector for the coaxial cable 4 Power connector for the power cord Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Data Gateway Release 24 STANDARD 1 1 February 2015 Touchstone DG2460 Data Gateway User Gu...

Page 19: ...back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections Increases range Raising the unit above the devices for example installing the Data Gateway in the upper floor of a multi story dwelling Adding a wireless ...

Page 20: ...uality coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway 2 Insert the plug from the power cord into the Power connector on the back of the Data Gateway 4 and insert the power cord into a convenient AC outlet The Power light on the front of the Data Gateway lights up then flashes once refer to the LED tables shown in Using the Data Gateway See Troubleshootin...

Page 21: ...other client devices to work with the security settings on the DG2460 Refer to the documentation for your client device for instructions on setting security On most computer systems you only need to select the network name SSID device and enter the encryption key If your computer or client device supports Wi Fi Alliance WPS Wireless Protected Setup activate WPS on your computer or client device an...

Page 22: ...a system password Setting Parental Controls The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify trusted computers in the network Trusted computers are not affected by the parental control settings Finding the MAC Address of a Computer In order to set up trusted computers you must first determine the MAC address of those computer...

Page 23: ...ols Trusted MAC Addresses Enter the MAC addresses of any trusted computers on the network and click the Apply button You can add two trusted computers Once added these trusted computers will not be affected by the parental control settings For example you may want the computers of the father and mother to be trusted while the childrens computers have parental controls in effect Note Refer to the F...

Page 24: ...eld b Click the checkboxes for the days you want access blocked or click the All Week checkbox for all week c Set the start time and end time during the specified days 24 hour clock 0 00 until 0 00 indicates all day or just click the All Day checkbox d Click the Add Keyword Filter or Add Web Site Filter button respectively Then click the Apply button Release 24 STANDARD 1 1 February 2015 Touchston...

Page 25: ...e your Ethernet connection on your operating system TCP IP Configuration for Windows XP page 25 TCP IP Configuration for Windows Vista page 26 TCP IP Configuration for Windows 7 or Windows 8 page 26 TCP IP Configuration for MacOS X page 27 TCP IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system TCP IPv6 Note This procedure shows t...

Page 26: ...Connection The Network Connections window displays 4 Double click the Local Area Connection to open the Properties window Note If Windows requests permission to continue click Continue 5 Double click Internet Protocol Version 4 TCP IPv4 to configure TCP IPv4 Note If your cable provider requires TCP IP version 6 double click Internet Protocol Version 6 TCP IPv6 to configure TCP IPv6 The TCP IP prop...

Page 27: ...ow these steps to configure the Ethernet interface on a MacOS X operating system 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock 2 Click the Network icon 3 Choose Automatic from the Location drop down menu and Built in Ethernet from the Show menu 4 Choose the TCP IP tab if necessary If you are using TCP IPv4...

Page 28: ...age 28 Indicator Lights for the DG2460 page 29 Using the Reset Button page 31 Resetting the Router to Factory Defaults page 32 Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet supplied by your cable company Contact your cable company if you need help setting up your computer Release 24 STANDARD 1 1 February 2015 Touchstone DG2460 Data Gateway User ...

Page 29: ...t in troubleshooting 1 Power 2 US DS 3 Online 4 2 4 GHz WiFi 5 5 GHz Wi Fi 6 WPS 7 WPS Button 8 USB port Patterns Normal Operation LAN The following table shows light patterns for the Ethernet and wireless LANs during normal operation Release 24 STANDARD 1 1 February 2015 Touchstone DG2460 Data Gateway User Guide 29 ...

Page 30: ...led Flash Computer activity Off Wi Fi disabled No AC Power Off Off Firmware Upgrade normal operation normal operation Patterns Normal Operation WAN The following table shows light patterns during normal operation Mode Power US DS Online AC Power Good On On Connected to the Internet Flash Not connected to the Internet On Internet available Off Internet not available No AC Power Off Off Off Firmware...

Page 31: ...s obtained Upstream acquisition completed ready for service Using the Reset Button Use the Reset button 1 on the back of the Data Gateway to reset the modem and perform initialization as if you power cycled the unit You may need to reset the Data Gateway if you are having problems connecting to the Internet Using this button will be rare Use a pointed non metallic object to press this button The R...

Page 32: ...s press and hold the Reset button 1 on the back of the Data Gateway for more than fifteen seconds This restores the wireless setup configuration and router configuration parameters to the factory defaults You may need to do this if a misconfiguration has locked out all access Release 24 STANDARD 1 1 February 2015 Touchstone DG2460 Data Gateway User Guide 32 ...

Page 33: ...e can cause a break or short in the cable you may have to replace the cable If you have one or more splitters between the Data Gateway and CATV outlet remove the splitters and connect the Data Gateway directly to the outlet Proceed to the Ethernet or wireless solutions if necessary I m not getting on the Internet Ethernet If you are using a hub is the hub turned on Are you using the right type of ...

Page 34: ...Hz remote telephones and microwave ovens If you cannot remove the interfering product try using a different channel or setting Protected Mode I can get on the Internet but everything is slow If the Web site you are visiting is very popular that site may be having trouble servicing all the requests If other sites download quickly wait for a few minutes and try again Usage during peak hours may also...

Page 35: ...are for you DNS Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address DOCSIS Data Over Cable System Interface Specification The interoperability standards used for data communications equipment on an HFC network Downstream In an HFC network the direction from the head end to the subscriber Some older cable documentation may refer to this ...

Page 36: ... Data Gateway s MAC address to authorize access to the Internet The MAC address is printed on a label on the bottom of your Data Gateway P Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A device or program that stands in between a server for example a web site and a client your browser providing a way to relieve some of the...

Page 37: ... Protocol Internet Protocol The protocols used to facilitate communications across one or more connected networks TDMA Time Division Multiple Access A method used by DOCSIS compliant cable modems for sending upstream data with minimal interference U Upstream The path from a subscriber device to the headend Some older cable documentation may refer to this as the return path or reverse path W WEP Wi...

Page 38: ...Touchstone DG2460 Data Gateway User Guide Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com ...