ATCOM AT800 Series, User Manual

Page 1: ...AT800 series User Manual Version 1 2 2013 08 29 ...

Page 2: ...acking List 1 Add Ethernet Cable 1 5m Jessie 2013 5 13 1 2 Web Settings Account Add parameters description 1 Session Timer Enable 2 Early Update Enable 3 Caller ID Display 4 AutoSubscribeMWBEnable 5 Server List 6 Dns Mode 7 Blf List Uri 8 G711A 9 G711U 10 AVT 11 G722 12 G723 13 G729ab 14 iLBC 15 G726 16 16 G726 24 17 G726 32 18 G726 40 Jason 2013 8 26 content ...

Page 3: ...s 11 Installation 11 Power on 11 DC Power 12 PoE 12 Headset 13 Sip Register 13 Basic Phone Functions 14 Place or Answer a call 14 Volume and Mute 15 Volume 15 Mute 15 Hold 15 Resume a call 15 Ending a call 15 Transfer 16 Attended transfer 16 Blind transfer 16 3 Way conference Call 16 Redial 17 Missed calls 17 Last Call Return 17 Do Not Disturb 17 Call History 18 Advance Phone Features 18 Privacy a...

Page 4: ...ypes 25 NAT Support Parameters 26 Account Settings 26 SIP 27 Codec Configuration 27 Call feature setting 28 Dial Plan 28 Phone setting 30 Preference 30 Audio Device 30 LCD 30 Control Timer Values seconds 31 Date and Time 31 Feature 32 Speed dial 32 Call Forward 32 Others 33 Voice 33 Echo Cancellation 34 Jitter Buffer 34 Ring 34 Tone 35 Programmable key 36 Update and provision 36 Manual update 36 A...

Page 5: ...n FAQ 39 How to restore to factory settings 39 Upgrading in the safe mode 39 How to make direct IP calls 39 How to connect headset 39 Trouble shooting 40 Phone can t register to the SIP server 40 Device can t obtain IP address 40 Conversation with one way speech 40 ...

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Page 7: ...D Screen PoE AT800DP Yes Yes AT800D Yes No AT800P No Yes AT800 No No Interfaces Power input DC 6 15V 5W LAN RJ45 port PC RJ45 port Headset jack 1 RJ9 port Hardware LCD 128 32 dot matrix FLASH 8MB SDRAM 16MB CPU 262MHz Dual Core LED indicator Login indicator MWI Mute indicator Call indicator Support HAC Hearing Aid Compatible ...

Page 8: ...DND Do Not Disturb Auto answer Blacklist Block Caller ID Block Anonymous Call Dial rule IP call Phone book with 100 records 50 answered records 50 missed records 50 dialed records Support HTTP FTP TFTP updating the configuration Syslog Support SNTP client WEB access Support different level user management Network LAN Static IP DHCP PPPoE ADSL PC Bridge mode Support NAT Support VLAN DATA VLAN and V...

Page 9: ...e Transfer Protocol HTTP Hypertext Transfer Protocol FTP File Transfer Protocol STUN Simple traversal of UDP over Nats SNTP Simple network time protocol ICMP Internet Control Message Protocol Compliant Standard CE EN55024 EN55022 Comply with ROHS in EU Comply with ROHS in China Explanation The letter e is the first letter of environment and electronic The rim is a round with two arrow stands for r...

Page 10: ...Phone Headse t Power adapter Manual CD AT800D 1 Optional 1 Standard accessory 1 AT800D P 1 Optional Optional accessory 1 AT800P 1 Optional Optional accessory 1 AT800 1 Optional 1 Standard accessory 1 Note Power adapter Input AC 100 240V 50 60Hz Output DC 12V 500mA Getting started Keypad ...

Page 11: ...wing 2 Adjust output volume when pressed in talking state 3 Adjust ringer volume when pressed in idle state 1 9 For entering numbers letters or characters Programmable Key Function key can be defined as Speed dial key CFWD Hold Xfer ConF DND Redial Voicemail Menu Enter Keypad menu settings Mute button Mute un mute mic phone in talking state Headset button Pick up phone to make outgoing calls or an...

Page 12: ...ms off Call ringing Red Normal working AT800 AT800P OFF No new message 4 Call indicator LED Status Frequency Description Red In a conversation Red Flash 500ms on 500ms off On hold OFF Idle state When boot up all indicators will be lighted once When phone is stand by all the indicators are off For AT800 AT800P WMI indicator will be lighted when the phone is working When updating firmware all indica...

Page 13: ... idle display after boot up absolutely PoE Power over Ethernet Using a regular CAT5 cable the phone can be powered from a PoE IEEE 802 3af compliant switch or hub To connect the PoE Plug in network cable at LAN port which is connected to a PoE switch Headset To connect the headset Connect the RJ 9 headset to the headset jack on the left side of the phone The pin sequence of RJ9 port on the phone i...

Page 14: ... etc Current Net mask 255 255 255 0 2 Access the IP Phone administrator web user interface Launch a web browser on a computer that can reach the phone on the network Enter the IP address of the phone in web browser address bar For example http 172 16 0 110 3 Configuring the SIP parameters Click admin on the right corner of the webpage to login administrator interface Click Account tab Under SIP pa...

Page 15: ...restart if it is set to no user will have to enter the User ID and password manually every time restating the phone Basic Phone Functions Place or Answer a call Press headset button to place or answer a call If the auto answer parameter is set to yes the incoming call will be answered automatically Enter the Redial list menu use navigation button to scroll down to highlight an history number and p...

Page 16: ...he hold softkey to hold the call When setting a programmable key to hold function press the specified key will hold the call For AT800 AT800P using programmable key to put a call on hold refer to Programmable key for more details Resume a call To resume a held call press Resume softkey When setting a programmable key to hold function pressing the specified key again in hold mode can resume the cal...

Page 17: ...ansfer mode and enter the transferred number Press Dial key to call the third party The phone will hang up automatically after dial the third party And the other two party can talk to each other 3 Way conference Call To initiate a conference call Press the Conf softkey button in a conversation to hear a dial tone Enter the telephone number of the third party and press dial key to send it out 1 Pre...

Page 18: ...DP to return a missed call If the LCD screen shows a missed call press the LCR softkey to return the last missed call If the LCD screen shows more then one missed call press the Missed softkey button and select a record then press dial key to return the call Do Not Disturb Do Not Disturb can reject all the incoming calls If there is an incoming call the phone will not ring and only display 1 misse...

Page 19: ...d history Press edit to edit the selected number Press cancel to exit Advance Phone Features Privacy and Security Features Auto Answer The phone will answer the call automatically in headset To auto answer calls Press Menu softkey Scroll to Preference and press select Scroll to Auto Answer and press edit Change setting by press Y N then OK to save setting Cancel to cancel setting and exit Press sa...

Page 20: ... Press change Scroll through the ring tones and press Play to play the highlighted ring tone Press select to choose it as incoming call ringtone Date and Time Set NTP or manual date and time Press Menu Scroll to Date and Time and press select 1 Time Mode press chang to change time mode between NTP and Manual then press OK to submit change 2 Manual Settings Change day and time manually 3 NTP Settin...

Page 21: ...work as bridge and router mode on PC port and AT800D can only supports bridge mode LAN port To view and edit LAN port Network parameters Press menu softkey Scroll to Network and press select View the status 1 Connect Type DHCP Static 2 Current IP IP address 3 Hostname Hostname 4 Domain The domain name 5 Current Netmask The current netmask 6 Current Gateway The gateway address 7 Enable Web Server A...

Page 22: ...right corner to switch to admin login There are two web login levels admin user They have no password by default however you can set passwords in Network Advance webpage In user login level VLAN Port link Qos syslog SIP settings Ring Manual update Auto provision and Reset are not able to be changed System status The system status display basic information about the system Network There are three s...

Page 23: ...P Obtain IP address from Router DHCP server 2 Static IP Set Static IP a IP Address b Subnet Mask c Default Gateway d Primary DNS e Secondary DNS 3 PPPoE Connect LAN port to a modem Set PPPoE username and password provided by ISP a User name b Password Advance 1 Web Server ...

Page 24: ...Identifier set voice VLAN identifier range from 1 to 4096 c Voice VLAN Priority set voice VLAN priority range from 0 to 7 d Data VLAN Identifier set data VLAN identifier range from 1 to 4096 e Data VLAN priority set data VLAN priority range from 0 to 7 TIPS The RTP RTCP packet is voice packet the others is data packet Notes VLAN can only works in bridge mode If you enable VLAN in router mode it wi...

Page 25: ...ich is the maximum duration a message remains in the network Ranges from 0 to 64 seconds Defaults to 5 seconds 4 Reg Retry Intvl interval to wait before the phone retries registration after failing during the previous registration Defaults to 8 seconds 5 Sub Retry Intvl The retry interval when the last SUBSCRIBE request fails Defaults to 10 seconds RTP Parameters 1 RTP Port Minimum port number for...

Page 26: ...faults to 96 7 iLBC Dynamic Payload iLBC dynamic payload type Defaults to 98 8 iLBC Mode iLBC codec code rate which can be 13 3kbit s 15 2kbit s 9 Lin16 16 Dynamic Payload Lin16 16 dynamic payload type defaults to 102 10 G711a Codec Name G711a codec name used in SDP defaults to PCMA 11 G711u Codec Name G711u codec name used in SDP defaults to PCMU 12 AVT Codec Name AVT codec name used in SDP defau...

Page 27: ...aults to iLBC 22 Lin16 16 Codec Name Lin16 16 codec name used in SDP defaults to L16 NAT Support Parameters 1 Enable Stun yes no enable or disable STUN 2 Stun Server the stun server which can be URI or IP address After finishing the configuration in this page click submit to save changes and the phone will reboot automatically Account Settings To configure the account parameters Log in to the web ...

Page 28: ...rver where all outbound requests are sent to Outbound proxy port the port of the outbound proxy server Register expires SIP Register interval time Default is 300s Subscribe expires The interval time of the sip subscription Default is 3600s Transport type Select from UDP TCP or TLS Default is UDP SIP 100rel require To enable the support of 100REL SIP extension for reliable transmission of provision...

Page 29: ...e G722 codec support in this account G723 Enable or disable G723 codec support in this account G729ab Enable or disable G729ab codec support in this account iLBC Enable or disable iLBC codec support in this account G726 16 Enable or disable G726 16 codec support in this account G726 24 Enable or disable G726 24 codec support in this account G726 32 Enable or disable G726 32 codec support in this a...

Page 30: ...it should work with sip server Dial Plan Dial plans specifies how to interpret digit sequences dialed by the user and how to convert those sequences into an outbound dial string The syntax for dial plan closely resembles the corresponding syntax specified by MGCP and MEGACO The dial plan functionality is regulated by the following configurable parameters Interdigit_Long_Timer refer to Interdigit_l...

Page 31: ...git Sequence Syntax Each digit sequence within the dial plan consists of a series of elements which are individually matched to the keys pressed by the user Elements can be one of the following Individual keys 0 1 2 9 The letter x matches any one numeric digit 0 9 A subset of keys within brackets allows ranges set e g 389 means 3 or 8 or 9 Numeric ranges are allowed within the brackets digit digit...

Page 32: ...git long timeout to 8 seconds for the line associated with this dial plan And L 8 S 4 would override both the long and the short timeout values After finishing click submit to save changes The phone will restart automatically Phone setting Preference Audio Device Enable Speaker Choose yes to allow the ring tone being played in speaker when there is an incoming call Choose no to play ring tone is h...

Page 33: ... sequence is complete but there exists one or more incomplete candidates then the Interdigit_Short_Timeout applies Default is 3s Range 1 99 sec Recorder Delay Delay after far end hangs up before recorder tone is played 0 plays immediately inf never plays Range 0 99 sec Default is 5s Recorder Time The time of displaying call ended If setting recorder time to 0 it will return to idle state immediate...

Page 34: ... save time start time and end time are of the form MM DD WW hh mm ss start time and end time specify the start and end time date of daylight saving time save time is the amount of hour min sec to add to the current time during daylight saving period The save time value can be preceded by a negative sign if subtraction is desired instead of addition E G start 4 1 7 8 00 00 end 10 1 7 9 00 00 save 1...

Page 35: ... always call forward or busy call forward is enabled it will forwards the call to the target number Enable Block Call ID When choosing yes the phone will call others by an anonymous caller id Enable Block Anc Call When choosing yes the anonymous incoming call will be rejected Enable Auto Answer When choosing yes the phone will answer the call automatically right away when there is an incoming call...

Page 36: ...use a fixed jitter buffer size Adaptive jitter buffer will be the Min delay RTP frame size Min Delay The minimum delay of the jitter buffer Max Delay The maximal delay of the jitter buffer Normal Delay It is used as fixed delay which should be between min delay and max delay After finishing click submit button to save changes Ring Upload Ring Tone Choose the desired ring tone file on local PC and ...

Page 37: ...one usually used to prompt the user to enter an external phone number versus an internal extension This is triggered by a character encountered in the dial plan Busy Tone Played when a 486 RSC is received for an outbound call Reorder Tone Played when an outbound call has failed or after the far end hangs up during an established call Off Hook Warning Tone Played when the subscriber does not place ...

Page 38: ...o dial out the last number 8 Voicemail Set a voicemail key to dial out the voicemail aceess number which is configured in account settings webpage After finishing click submit button to save changes Update and provision Manual update Bootloader Version Show current uboot version Firmware Version Show current firmware version Hardware Version Show current hardware version Boot Loader Upgrade the ub...

Page 39: ...us account login Set profile rule as below TFTP rule tftp ip address config xml FTP rule ftp ip address config xml HTTP rule http ip address config xml If there is a sub folder in the root file e g The sub folder is named abc TFTP server address is 192 168 1 100 set the rule like tftp 192 168 1 100 abc config xml After finishing please click submit button to effect it The phone will restart automa...

Page 40: ...try After finishing click submit button to take them effect Black List View add edit delete black list entires The numbers in blacklist will not be able to call the phone Add Click New Contact button to add new blacklist entry Choose Blacklist mode and filled in the blank of Name and Number filed Edit Change the content in Name and Number filed Delete Click Delete button to delete the entry After ...

Page 41: ...opy the firmware to the TFTP server home directory and rename it to AT800x FW c Make sure the phone and the TFTP server connect to the same switch d Long press key and plug in the adapter until it displays Upgrading on LCD e The phone will start downloading the AT800 FW firmware from TFTP server f After downloading finished phone will upgrade automatically g Wait till the phone finish upgrading an...

Page 42: ...s from ISP 5 Check the SIP server is on 6 Check the SIP register port defaults to 5060 Device can t obtain IP address 1 Make sure the Ethernet cable is plugged in the LAN port 2 Make sure the cable and connected switch port is OK 3 Make sure the DHCP server is on and there are available IP addresses in the lease table 4 Try to set LAN port to static IP mode Conversation with one way speech 1 Make ...