ATCOM IPPBX IP01, User Manual

Page 1: ...IPPBX IP01 User Manual For Firmware Version V3 0 2013 12 11...

Page 2: ...3 2 SIP extensions 11 3 2 1 Add new extensions 11 3 2 2 Modify extensions 15 3 3 Register onto IPPBX with your IP phone 15 3 4 Extensions Status 16 3 5 Feature Codes 16 3 6 SMTP Settings 19 3 7 Confe...

Page 3: ...re FXO modules are installed 31 6 2 Make outbound calls 32 6 3 Make inbound calls 33 7 Inbound Call Control 34 7 1 Time Interval 34 7 2 Hunt Ring Group 35 7 3 Queue 36 7 4 IVR 38 7 5 DISA 40 7 6 Call...

Page 4: ...Change Password 53 10 2 Auto Provisioning 54 10 2 1 Auto Provisioning 54 10 2 2 Configured Phones 55 10 2 3 Unconfigured Phones 56 10 2 4 Upload Phone Configure 57 10 3 Date Time 57 10 4 External Stor...

Page 5: ...ds With IP01 company with branch offices in different countries can be easily combined together to work like a virtual single office through internet Hardware Specifications CPU 400MHz Blackfin 532 Ch...

Page 6: ...Internet Ext 6001 192 168 1 3 Ext 6002 192 168 1 4 Ext 6003 192 168 1 5 Ext 6004 192 168 1 6 Ext 6005 192 168 1 7 WAN 192 168 1 100 1 Connect IPPBX to your PC directly or through switch Make sure IP...

Page 7: ...IP address automatically from DHCP server when rebooting It s not recommended to choose this option unless there is a reserved IP for IPPBX in DHCP server so that IPPBX can keep the same IP all the t...

Page 8: ...mware version System Uptime Show the time how long the system has been running System Current Time Show the current time 2 Network Show the network setting of IPPBX 3 Peripheral Show what kinds of how...

Page 9: ...phone Port The analog port bound with extension Name A character based name for this extension i e Bob Jones Caller ID CID showed in the other s phone during a call default is Extension 2 Voice Mail...

Page 10: ...Sequential Hook Flash Interval Sets the amount of time in milliseconds that must have passed since the last hook flash event received by IPPBX before it will recognize a second event If a second even...

Page 11: ...e extension belongs to none pickup group extensions in group None can t pick up others ring call and also can t be picked up by others Call Waiting Check this option to enable the Call Waiting capabil...

Page 12: ...s extension user can check the recordings on the personal web portal and with record account password is the same with admin too 3 2 SIP extensions SIP extension is a SIP Account that allows an IP Pho...

Page 13: ...nsport The transplant protocol type for VoIP data package default is UDP Please make sure TCP is enabled in PBX Settings SIP Settings before using TCP SIP Quality Check this option to force keep alive...

Page 14: ...can t be picked up by others Call Waiting Check this option to enable the Call Waiting capability for this extension Then the extension can answer a new call when it is already on the line It also nee...

Page 15: ...lls made by this extension user can check the recordings on the personal web portal and with record account password is the same with admin too Advanced Configuration Preferred Codec Set the allowed c...

Page 16: ...255 255 0 b Click to add multiple extensions 3 2 2 Modify extensions a Click behind an extension to edit the extension b Choose one or more extensions click to modify them simultaneously 3 3 Register...

Page 17: ...s ringing Hold The extension is on hold Unavailable The extension is not registered and unreachable NOTE If this page response slowly please be patient to wait the output before check other pages Othe...

Page 18: ...umber to transfer the call to C Group Call Pickup Pick up a ring call for other extensions in the same pickup group The call flow should be like below 1 C calls A phone A is ring but A is not at his h...

Page 19: ...below Always Disabled When no answer Enabled When busy Enabled Forward to Voice Mail Enable Cancel Unconditional Call Forward Enable Disable call forward Always function Enable Cancel Call Forward On...

Page 20: ...e to server Some servers need to authenticate sender before sending email then the box should be checked Test SMTP Settings Check whether the SMTP setup is OK PBX will send an email to the test email...

Page 21: ...the message envelope date time before playing the voicemail message Review Let a caller review their message before committing it to a mailbox Delete Messages After Notification When voicemail to emai...

Page 22: ...and hear Otherwise only caller can speak and callees can hear 3 9 Options 1 General Preference Ring Timeout Default Ring Timeout for an extension if Ring Out for it is not set Max Call Duration This d...

Page 23: ...XS extension 8 Ring Group 9 Voice menu IVR 16 Paging Group 9 Conference 9 Queue 9 4 Create SIP trunk to communicate with VoIP provider In this page we can also configure the service provider trunk whi...

Page 24: ...ng as a transit point for all SIP traffic It can be used to solve the SIP one way audio issue Outbound Caller ID The Caller ID used when using outbound proxy SIP Transport The transplant protocol type...

Page 25: ...und number for different extensions For example 4 2 Check SIP Trunk Status After creating trunk go to System Status Trunk Status to check the SIP trunk Status make sure it s registered Do not set DOD...

Page 26: ...hat no other matches are possible For example Once set Dial Pattern 2XX Strip 0 that means any calls to 200 299 will be forwarded out Please do not simply set it to X otherwise all telephone numbers w...

Page 27: ...alls Leave this field blank to match any or no CID info Special characters described in chapter 4 3 can be used here as same DID number Define the expected DID number if your trunk passes DID on incom...

Page 28: ...the DID number Up to 100 DID numbers can be set For example Set DID number 6000 6010 Extension 6000 All inbound calls to 6000 6010 will be forwarded to extension 6000 Set DID number 6000 6010 Extensio...

Page 29: ...u identify the service provider Call Recording Check this option to record all calls made by this trunk User can check the recordings with record account password is the same with admin Maximum Outbou...

Page 30: ...vider Status After setting service provider in the other PBX the status will become to Registered 5 3 Make outbound calls Go to PBX Settings Outbound Routes click to add an outbound route The setting...

Page 31: ...those differ from local extensions Example 1 DID Extension Make calls more easier DID 00 03 Extension 6000 60003 Extensions from other end can dial 6000 6003 extension directly to reach these extensi...

Page 32: ...ls to from PSTN network 6 1 Make sure FXO modules are installed If there are FXO modules installed in your IPPBX IPPBX configures analog trunk automatically when they are detected NOTE Before using th...

Page 33: ...ample 1 2 3 4 5 6 7 8 9 means one or more digits Strip The number of digits that will be stripped from the front of the dialing string before the call is placed via Selected Trunks For example If set...

Page 34: ...ing Selected Trunks and Path is OK 1 General Caller ID Define the Caller ID number to be matched on incoming calls Leave this field blank to match any or no CID info Special characters described in ch...

Page 35: ...Select the trunks for which this inbound route apply 3 Time Select appropriate time intervals for when this inbound route apply 4 Path Set the destination for incoming calls 7 Inbound Call Control 7 1...

Page 36: ...sion that rings a group of phones simultaneously one by one stopping until any one of them is picked up Ignore Call Forward By default if there is call forward enabled in IP phone IPPBX will call that...

Page 37: ...me in seconds for a caller can wait in the queue before being pulled out 0 means unlimited Queue Ringing Strategy Strategy for IPPBX ring the agents RingAll Ring all available agents simultaneously un...

Page 38: ...aiting in the queue to dial a key to go to other destination 6 Failover Destination This define the failover destination for callers when the max wait time is up 7 Others Music On Hold Select Music On...

Page 39: ...HNOLOGY CO LIMITED 7 4 IVR Callers are presented with a recorded menu and respond by selecting a digit or in some cases by entering an extension number The automated attendant eliminates the need for...

Page 40: ...Name of the Voice Menu Voice Menu Number Extension number of the voice menu dial it to get into the voice menu Key Timeout How long for IPPBX to wait user s input Repeat Count How many times to play p...

Page 41: ...llows someone calling in from outside to obtain an internal system dialtone and dial out as if a local extension 1 General DISA Name A name for the DISA PIN When caller get into the DISA this password...

Page 42: ...d so there is no long distance call fees 7 6 Call Back A callback will hang up on the caller and then call them back directing them to the selected destination This is useful for reducing mobile phone...

Page 43: ...IPPBX IP01 User Manual 42 ATCOM TECHNOLOGY CO LIMITED 2 Set inbound route for FXO trunk...

Page 44: ...7 7 Inbound to Outbound Outbound Routes can act as destination in Inbound route settings it let two ends connecting to IPPBX with trunk communicate directly 7 7 1 FXO trunk to SIP trunk 1 Set outboun...

Page 45: ...vider Since service provider is more flexible here we use Service Provider as an example Destination Choose the proper FXO trunk Number Set a number on the other end of FXO trunk it can be blank then...

Page 46: ...This file contains the dial plan of Asterisk the master plan of control or execution flow for all of its operations It controls how incoming and outgoing calls are handled and routed This is where yo...

Page 47: ...or SIP TCP Port Set the SIP port TCP which IPPBX is listening to Registration Subscription Time Max Maximum duration in seconds of a SIP registration subscription Registration Subscription Time Min Mi...

Page 48: ...xternal Refresh Interval How often to refresh External Host if used NAT Mode Global NAT settings Affects all peers and users is used when Asterisk is on a public IP communicating with devices hidden b...

Page 49: ...less than 4 MB 8 3 Language Setting Set the language of default system prompt audio English is supported by default French Italian Russian and Spanish need to be download from Internet when chose at...

Page 50: ...the destination port range for connection The main protocols and default ports IPPBX uses for each application are list below HTTP TCP 80 HTTPS TCP 443 SIP UDP 5060 SIP TCP 5060 RTP UDP 10000 20000 I...

Page 51: ...rop the access from remote hosts 3 Auto Defense Limit connections from remote hosts Port Set the destination port range for connection Protocol Set the protocol type for connection Rate The maximum pa...

Page 52: ...ocol type for connection SIP Packets The maximum packets can be handled per time interval Time Interval Time unit which IPPBX uses to manage IP packets received 5 Other Options Disable Ping Check this...

Page 53: ...me Service DDNS is a service used to map a domain name to the dynamic IP address of a network device IPPBX support 4 DDNS servers below please go to the website of below servers and apply a domain nam...

Page 54: ...such as the Internet It enables a computer to send and receive data across shared or public networks as if it were directly connected to the private network while benefitting from the functionality s...

Page 55: ...one provisioning IP phone will download the phone book Add Name Input the name of this contact Type These are two types Directory and Blacklist Number Input the number here Upload phonebook You can up...

Page 56: ...ess Input the MAC address for the phone New Version Make sure your phone is with the newest version If yes IPPBX will generate the configuration file for IP phone Manufacturer Choose the manufacturer...

Page 57: ...an configure the line key settings for this IP phone 10 2 3 Unconfigured Phones In this section IPPBX will scan all the supported IP phones and display here you can click the Edit button of IP phone a...

Page 58: ...igure Click Upload a file and choose the configure file of IP phone in the popup window NOTE the file format must be xml 10 3 Date Time Set the date and time for IPPBX The settings will take effect im...

Page 59: ...is not exact Please set it manually the format should be start start_time end end_time save offset The rule for start end time is month mday wday hour min second 1 month 12 0 mday 31 0 wday 7 month md...

Page 60: ...Password Password for the account if there is no password required leave it blank Backup Period How often PBX move its voicemail call recording CDR data to PC Move Files Created Before days ago Choos...

Page 61: ...em from local PC It will reset IPPBX to factory default settings by default 2 TFTP Upload them from TFTP server the Kernel Application must be located in base directory of TFTP server Choose Reset Con...

Page 62: ...backup file can be uploaded from local PC Backup will be used after IPPBX reboot It can t be used for different product models 10 7 Reboot Reset Reboot or Reset IPPBX You need to choose the product m...

Page 63: ...he Call Detail Records the operation for it can be search delete and download 1 Search Users can search the records they needs according to Source Destination and or Time 2 Delete IPPBX supports two d...

Page 64: ...lways used to capture packets for technician Users could specify the destination IP address and port to get the packets IP Specify the destination IP address to get the packets Port Specify the destin...

Page 65: ...Extensions management settings to allow this extension to login its own web interface 2 Enter the IP of PBX in the browser 3 Login with extension number Voice Mail Access PIN Code as username password...

Page 66: ...IPPBX IP01 User Manual 65 ATCOM TECHNOLOGY CO LIMITED 3 CDR Checking Users can check their CDR here 4 Personal Settings Users can set voice mail voice mail to email follow me ring timeout here Finish...