Avaya 3100, User Manual

Page 1: ...Avaya 3100 Mobile Communicator Release 3 1 Document Status Standard Document Number NN42030 102 Document Version 04 05 Date October 2010 Avaya 3100 Mobile Communicator Client for Nokia User Guide ...

Page 2: ...HORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the D...

Page 3: ...are from a computer 15 Installing the Avaya 3100 MC Client for Nokia software over the air 16 Upgrading the Avaya 3100 MC Client for Nokia software from a computer 17 Upgrading the Avaya 3100 MC Client for Nokia software over the air 18 Moving the Avaya 3100 MC Client for Nokia icon to the menu pane 19 Uninstalling the Avaya 3100 MC Client for Nokia software 19 Installing security certificates 19 ...

Page 4: ...ngs link 34 Navigating panes 34 Accessing panes 34 Shortcut Keys 34 Green call and red hangup buttons 35 Advanced features 37 Placing calls 37 Call modes 37 Toggling between call modes 38 Call Intercept 38 Calling a contact 39 Calling from the Quick Dial List 39 Calling from another device 39 Dialing an emergency number 39 Receiving calls 40 Working with business contacts 41 Adding a contact 41 Im...

Page 5: ... voice mail 52 Calling the Enterprise voice mail system 52 Acronyms 55 Quick reference 57 Getting started with the Avaya 3100 Mobile Communicator Client for Nokia 57 Starting the Avaya 3100 MC Client 57 Accepting an incoming call with the Avaya 3100 MC Client for Nokia with Show Client Alert configured 57 Accepting an incoming call with the Avaya 3100 MC Client for Nokia with Show Nokia Alert conf...

Page 6: ...Contents 6 NN42030 102 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 ...

Page 7: ...upport New in this release The following sections detail what s new in Avaya 3100 Mobile Communicator Client for Nokia User Guide NN42030 102 in Avaya 3100 Mobile Communicator Release 3 1 Features This release contains changes to the following features Changing your presence status on page 45 Call Intercept on page 38 Other changes There are no other changes to this document Revision history Octob...

Page 8: ...and technical content in Software Installation section January 2009 Standard 03 06 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Updated to correct formatting errors December 2008 Standard 03 05 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Updated the Nokia feature overview and added the procedure Dialing an emergency number on page ...

Page 9: ...end to send an instant message IM or place a call Use the logs to view your most recent incoming and outgoing calls voice mail indicator and system events Receive a message waiting indication MWI when you receive a new voice mail message Toggle the Avaya 3100 MC Client out of call intercept mode in order to make personal calls that reveal your cellular identity Create a friend group containing mul...

Page 10: ...ly accept the incoming call The far end caller identification may only be presented if your Private Branch Exchange PPBX supports number substitution and number substitution is permitted in your region Do Not Disturb In this mode all incoming calls route to your Enterprise voice mail Available telephony features call hold and retrieve call transfer supervised and unsupervised call swap three way c...

Page 11: ...owing system requirements Important Notice Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks Users should check that their headsets meet their respective National or International Acoustic and Safety requirements Table 1 System requirements Hardware and software Type Operating system Symbian v9 1 Series 6 0 3rd Edition Symb...

Page 12: ...ave an Avaya 3100 Mobile Communicator Gateway to deploy Avaya 3100 MC Client for Nokia Dedicated commercial off the shelf COTS server platforms support the Avaya 3100 Mobile Communicator Gateway software Cellular data plan usage Table 3 Cellular data plan usage on page 12 show the approximate data usage for various Avaya 3100 MC Client functions Table 2 Key and button functionality Key or button D...

Page 13: ... the SIM card in your device As long as the new SIM card supports a data connection the device sends the telephone number associated with the SIM to the Avaya 3100 Mobile Communicator Gateway during the log on process You continue to make and receive calls without changing your client configuration People calling you do not dial different telephone numbers when you change SIM cards Battery life Th...

Page 14: ...Getting started 14 NN42030 102 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 ...

Page 15: ...Protocol Secure HTTPS with certificates you should install the certificate prior to installing the Avaya 3100 Mobile Communicator Client Use the following procedures to install upgrade and uninstall the Avaya 3100 MC Client for Nokia software Installing the Avaya 3100 MC Client for Nokia software from a computer on page 15 Installing the Avaya 3100 MC Client for Nokia software over the air on page...

Page 16: ...ptionally move the Avaya 3100 MC Client for Nokia application icon to the menu screen of your Nokia device For more information see Upgrading the Avaya 3100 MC Client for Nokia software from a computer on page 17 Note If an error occurs during installation you may see one of the following messages Authorization failed Incorrect certificate Invalid jar file You need to restart the device and follow...

Page 17: ...e menu screen of your Nokia device For more information see Moving the Avaya 3100 MC Client for Nokia icon to the menu pane on page 19 Upgrading the Avaya 3100 MC Client for Nokia software from a computer This section describes how to upgrade or reinstall the Avaya 3100 MC Client for Nokia software When you upgrade the software your data is saved automatically Upgrading the Avaya 3100 MC Client fo...

Page 18: ...e over the air Use this procedure to upgrade the Avaya 3100 MC Client for Nokia software over the air Upgrading the software over the air from your Nokia device 1 On your Nokia device if the Avaya 3100 MC Client for Nokia is running select Quit 2 Press the Menu key 3 On the Menu screen select Web 4 Use the following address format to access the user portal Web page http hostname or IP address 8080...

Page 19: ...ve way scroll key to select the screen position where you want to place the Avaya 3100 MC Client icon and then press the scroll key The Avaya 3100 MC Client for Nokia icon moves to the position you selected Note If you do not move the application icon to the Main pane then the Avaya 3100 MC Client is available in the Installation folder Uninstalling the Avaya 3100 MC Client for Nokia software This...

Page 20: ...Software installation 20 NN42030 102 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 ...

Page 21: ... Start the Avaya 3100 MC Client for Nokia application For more information see Starting and exiting the Avaya 3100 MC Client for Nokia on page 31 Note If the Main screen appears then your basic settings are already configured and you can start using the application 3 Click the Menu key 4 From the Menu pane select the Applications folder and then select the Avaya 3100 MC Client for Nokia applicatio...

Page 22: ...From the device main screen select Tools Connectivity Connection Manager Available WLAN networks 2 Select Options Define Access Point 3 Configure the Access Point For more information see your device user guide Configuring the client settings Use the Settings pane to manage your connection to the network As a minimum you must enter your user name password Avaya 3100 MC Client address and Outgoing ...

Page 23: ...ther the international access and country codes are required Table 4 Login Information pane fields Field Settings Username Your user name on the Avaya 3100 Mobile Communicator Gateway Required Password Your password on the Avaya 3100 Mobile Communicator Gateway Required Primary Avaya 3100 Mobile Communicator Gateway Address Enter the IP address or the domain name and port of the primary Avaya 3100...

Page 24: ...irst Name Enter your first name Last Name Enter your last name Display Name Enter the name the way you want it displayed IM Address Enter your instant messaging address Desk Extension Enter your desk extension Home Number Enter your home number You can direct a call to this number when You call someone using Call me First mode You receive an incoming call and Call Screening mode is enabled Cell Nu...

Page 25: ...to manually start the application Note Start on Phone Startup only occurs if the application is installed in the phone memory Action on Bus Contacts A double switch to enable one of two default actions when clicking on a user using the navigation joystick in your business contact list Call If a business contact is selected the primary contact is called IM If a business contact is selected a curren...

Page 26: ...gged Debug Developer debug information Not recommended for normal operation Max All logs types turned on Show Signals Displays the signal strength of the WiFi network on the dashboard Table 7 Call Settings pane fields Field Settings On Incoming Calls Select a call handling mode Show Client Alert Default Incoming calls over the cellular network trigger an alert You must acknowledge the screen pop u...

Page 27: ... Calls placed from the native dialer do not route through the Avaya 3100 Mobile Communicator Gateway The other party sees the call as coming from your private cellular ID Outgoing Service DN Enter the call service directory number DN for client calls You can obtain this required setting from your system administrator You can place calls from your wireless device to other parties using the Direct m...

Page 28: ...e Settings pane fields Field Settings Auto Presence Automatically update the presence of any users configured in your business contact list Default Off Clear Presence min Configure the interval in minutes that a presence query result displays in the buddy list pane when auto presence is turned off Default 1 minute Incoming IM Alert Turn On default to display a window for incoming message or presen...

Page 29: ... and lowers the latency between data transfers from the server to your Nokia device significantly increasing the battery usage Home Carrier Only A toggle switch setting Default Off that allows the Nokia device to roam its data connection off the home network Configure this parameter to On to prevent the Nokia device from incurring cellular data roaming charges in foreign networks Secondary Server ...

Page 30: ...Avaya 3100 MC Client for Nokia configuration 30 NN42030 102 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 ...

Page 31: ...arts Note On some Nokia devices the application icon is available under Menu Installations Exiting the Avaya 3100 MC Client application on a Nokia device 1 Go to the Home screen of the Avaya 3100 MC Client 2 From the menu select Options Exit Note Avaya recommends that you exit the Avaya 3100 MC Client for Nokia application before you shut off your device Logging on and logging off You may wish to ...

Page 32: ... for Nokia You return to the last pane you used Overview of the main pane After you configure the Avaya 3100 MC Client for Nokia see Initial configuration on page 21 the Main pane appears whenever you start the Avaya 3100 MC Client for Nokia The Main pane menu provides access to the full functionality of the Avaya 3100 MC Client for Nokia The following figure shows the indicators and links Your de...

Page 33: ...d depends on the voice mail system To access the voice mail system and listen to your voice mail messages select the voice mail link and then select the Call Voice Mail soft key After you listen to your voice mail messages the flag clears The voice mail count decreases depending on how the voice mail system notifies the Nokia device on how many message have not yet been heard Missed Call Indicator...

Page 34: ...local contacts and corporate directory search pane You can search business contacts native device contacts and the corporate directory Settings link Select the settings icon to display the settings pane You can change your Nokia device settings and options Navigating panes Use the five way scroll key to scroll panes select or navigate menus and select settings Use on screen soft keys to perform fu...

Page 35: ...reen call button to do the following Accept an incoming call Select a recent call entry and dial the number Select a contact and dial a number for the contact Select a searched contact and dial a number for the contact Use the red hangup button to do the following Reject an incoming call Minimize the Avaya 3100 MC Client for Nokia application on the mobile device Note Selecting the red key does no...

Page 36: ...Basic features 36 NN42030 102 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 ...

Page 37: ... MC Client to initiate calls from your desktop telephone mobile telephone or home telephone the people you call always see the same number Important Notice Select and use headsets that are designed to reduce excessive sound pressure levels or acoustic shocks Check that your headset meet its respective National or International Acoustic and Safety requirements Call modes Two call modes are availabl...

Page 38: ...me First mode on page 38 Figure 4 Call me First mode Toggling between call modes You change between the two calling modes by using Options Change Call Setup or by changing your Call Setup parameters see Configuring your Call Settings on page 26 Call Intercept The Avaya 3100 Mobile Communicator can intercept calls made from the native Nokia dialer so that calls can go through the Avaya 3100 Mobile ...

Page 39: ...your devices using Configuring Owner Information on page 23 Calling from another device 1 Select Settings IM and Call Settings Call From 2 Select the device you want to make the call from 3 Scroll to a recent call entry or contact 4 Press the green call button or select Options Call number 5 A prefix pane may appear Enter the prefix if any and press the green dial key again for example 9 for an ou...

Page 40: ...you can answer the call If you ignore the ringing call the call goes to the cellular voice mail system If you choose Answer or Answer Location and Auto Answer is enabled the call is automatically answered If you choose Reject or press the red button the call goes to the enterprise voice mail When On Incoming Call is configured to Show Nokia Alert incoming calls forward to your Nokia phone A voice ...

Page 41: ...t for Nokia Business Contacts screen provides quick access to your most valued contact You add people to the Avaya 3100 MC Client local address book and designate them as Contacts Use the Avaya 3100 MC Client for Nokia to create delete or edit a contact view the current presence status for a contact call contacts at any of their numbers send an instant message to a contact through the corporate IM...

Page 42: ...ter an IM address you cannot send instant messages to this contact Desk Extension Enter the office extension number associated with your contact This number displays on the Incoming Call Confirmation dialog for calls that match this record Home number Enter the home telephone number of your friend When placing a call to this friend choose this number from a list Cell number Enter the mobile teleph...

Page 43: ...MC Client for Nokia local address book Note After you add a contact check that the contact information is complete You may need to add a prefix or special character that was removed from the original record Editing a contact You can change the information saved for your contacts Editing a contact 1 From the Main pane select the Business Contacts link 2 Highlight the contact you want to edit 3 Sele...

Page 44: ...y are mobility enabled Select View Edit to display the person s information Select Add to Contacts to add the person to the Avaya 3100 MC Client for Nokia Select Add to Group to add the person to a group Note 1 Corporate Directory search results do not remain in memory When you select More available or if you move to another pane the results are cleared Note 2 To locate a contact you require a fir...

Page 45: ...lick OK Note Changing your presence state does not clear the custom message Viewing the presence status of your contacts You can track the presence status of your mobility enabled contacts in two ways Manual default Automatic In Manual presence status mode you can query the status of an individual contact To receive automatic presence status updates turn on the Auto Presence parameter This enables...

Page 46: ...Contacts pane updates with the current presence status of your mobility enabled contacts Understanding the presence states Presence status is represented by the following states Available default Away Extended away Busy Do Not Disturb This status also indicates a call handling state that ignores all incoming call requires to the mobile device Other devices or clients you are logged in to will ring...

Page 47: ...l on hold While the call is connected select Options Hold Call The call is placed on hold Retrieving a held call Select Options Unhold Call Call transfer There are two types of call transfers available Blind Transfer the call without speaking to the other party Supervised Speak to the other party before transferring the call Blind transferring a call 1 While in a call select Options Hold The call ...

Page 48: ...s Swap from the Phone screen to alternate between the two parties Three party conference call 1 While in a call with the first party select Options Hold The first call is placed on Hold 2 Dial or select the number of the person you want to call 3 Select Options Call You can wait until the second party answers or you can connect the second party while the call is still ringing 4 Select Options Conf...

Page 49: ...vaya 3100 MC Client to your desktop telephone 1 While a call is connected on the Avaya 3100 MC Client press the Handoff key on your desk telephone 2 If you have Station Control Password SCPW privacy protection configured enter the SCPW on your desktop telephone 3 Disconnect from the call on your Avaya 3100 MC Client Sending Instant Messages Send instant messages IM to your mobility enabled contact...

Page 50: ...er to Configuring Owner Information on page 23 The type of alert you receive depends on the current state of the Avaya 3100 MC Client for Nokia The following table describes the alerts Table 12 Instant Message alerts Avaya 3100 MC Client configuration Current pane Audible tone Visual alert New IM Alert disabled in Personal Preferences IM pane Yes if tone notification is enabled on the device If so...

Page 51: ...If someone sends you a message while you are typing them a message their message is added to the IM pane If anyone else sends you a message Received New appears on the IM pane Any other pane Yes if tone notification is enabled on the device If someone sends you a message while you are on a non IM pane the New IM Alert pane appears From here you can select one of the following options Reply Now The...

Page 52: ...ies in the Phone pane Delete individual entries or all entries in the Phone pane Deleting one entry 1 Navigate to the Phone pane 2 Highlight the entry you want to delete 3 Select Options Delete from list 4 Select Yes or No in response to the prompt Deleting all entries 1 Navigate to the Phone pane 2 From the menu select Options Delete All 3 Select Yes or No in response to the prompt Managing Enter...

Page 53: ...rom the Main pane select the Voice Mail icon 2 Select the Call Voice Mail soft key to set up a call to your voice mail box 3 When prompted enter your voice mail mailbox number if necessary and password using the Nokia telephone application Note 1 You must use the Nokia telephone application to generate DTMF tones ...

Page 54: ...Advanced features 54 NN42030 102 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 ...

Page 55: ...cy EDGE Enhanced Data rates for Global Evolution EVDO Evolution Data Only FQDN Fully Qualified Domain Name GSM Global System for Mobile Communications LAN Local Area Network Avaya 3100 MC Client Avaya 3100 Mobile Communicator Client RAM Random Access Memory SIP Session Initiation Protocol SMS Short Message Service PBX Private Branch Exchange PSTN Public System Telephone Network URI Uniform Resourc...

Page 56: ...Acronyms 56 NN42030 102 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 ...

Page 57: ... Notice Select and use headsets designed to reduce excessive sound pressure levels or acoustic shocks Check that headsets meet their respective National or International Acoustic and Safety requirements Starting the Avaya 3100 MC Client 1 Press Menu 2 Select Applications Avaya 3100 MC Client The main Avaya 3100 MC Client pane appears and you can use the application Note On some Nokia devices the a...

Page 58: ...rgency number Press the green Call button or select Options Call number Voice Mail Accessing voice mail 1 Go to the Main Avaya 3100 MC Client pane 2 From the main pane select the Voice Mail icon 3 Select the Call Voice Mail soft key to set up a call to your voice mail 4 Enter your voice mail mailbox number and password using the Nokia phone application when prompted You must use the Nokia phone ap...

Page 59: ...your recent communication sessions View an abbreviated list of log events on the Main pane Viewing entries on the Main pane 1 From the Main MCC 3100 pane select the Phone icon OR Select an entry and select a menu command such as Options Call The Recent preview pane displays up to 20 contacts with whom you recently communicated ...

Page 60: ...Quick reference 60 NN42030 102 Avaya 3100 Mobile Communicator 3 1 Standard 04 05 October 2010 ...