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Avaya CallPilot® Mini

Release 5.0

Document Status:

Standard

Document Number:

P1002915

Document Version:

01.1

Date:

September 2010

Avaya CallPilot® Mini Quick Start Guide

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Summary of Contents for CallPilot Mini

Page 1: ...Avaya CallPilot Mini Release 5 0 Document Status Standard Document Number P1002915 Document Version 01 1 Date September 2010 Avaya CallPilot Mini Quick Start Guide ...

Page 2: ...RIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Doc...

Page 3: ...ot Mini TNs Create an ACD Queue Assign the Avaya CallPilot Mini TNs as agents on the Can you use the default IP address 192 168 110 10 Change the IP address serial or Ethernet cable Change the IP address using the serial port Change the IP address using an Ethernet crossover cable Connect the Avaya CallPilot Mini to the Run the Quick Install Wizard Start Avaya CallPilot Mini Administration program...

Page 4: ...bles through the cable trough at the top of the Avaya CallPilot Mini 6 Close the lid Configuring the Meridian 1 PBX to work with CallPilot Mini The Meridian 1 PBX uses an ACD Queue to route calls to the CallPilot Mini An ACD Queue is a feature that distributes calls to available ACD Agents For the ACD Queue used with CallPilot Mini the Directory Number DN of the ACD Queue is the Voicemail DN and t...

Page 5: ...ue refer to Assigning ACD Agents on page 7 Creating an ACD Queue All of the steps below are performed on the Meridian 1 PBX using a terminal connection 1 At the main prompt type LD 23 The following messages appear ACD000 MEM AVAIL U P 477336 USED 112487 TOT 589823 DISK RECS AVAIL 453 ACD DNS AVAIL 32744 USED 23 TOT 32767 2 Respond to the prompts according to Table 2 Note Four of the TNs represent ...

Page 6: ...ber of the ACD Queue MWC NO MAXP 8 NCFW 0 IVR YES ALOG YES Note For any of the prompts not listed in the table below press the Enter key to accept the default value Table 3 Creating an ACD Queue step 2 Prompt Response Comment REQ CHG TYPE ACD CUST 0 ACDN 5666 Enter the Directory Number for this ACD Queue In the example shown 5666 represents the Directory Number of the ACD Queue MWC YES Note For mo...

Page 7: ...lPilot Mini The TN shown 4 0 is an example only DES AGENT1 Type a name for this agent The name shown AGENT1 is an example only CLS FLXA VCE WTA CNDA DNDD KEY 00 ACD 5666 0 5701 Type the ACD Queue number of the ACD Queue assigned to CallPilot Mini In the example shown 5666 is the ACD Queue number Type the Agent Position ID number You can enter any unique ID number In the example shown 5701 is the A...

Page 8: ...s to their default settings and sets some global parameters When the initialization is completed the Avaya CallPilot Mini is operational and ready for you to begin administration programming You initialize Avaya CallPilot Mini using CallPilot Manager To use CallPilot Manager you must have a network connection to the Avaya CallPilot Mini or an Ethernet crossover cable To initialize Avaya CallPilot ...

Page 9: ...address for Avaya CallPilot Mini is 192 168 110 10 If you can use the default IP address If the default IP address is compatible with your network connect the LAN cable to the Ethernet port on the Avaya CallPilot Mini and proceed to Running the Quick Install Wizard on page 12 If you cannot use the default IP address If the default IP address is not compatible you must change the IP address before ...

Page 10: ...rminal emulation program Changing the IP address using the terminal 1 Attach the serial cable to the serial port on the Avaya CallPilot Mini 2 Attach the other end of the cable to the serial port on the terminal or computer 3 Ensure that your terminal or computer is powered up 4 If you are using a computer start your terminal emulation program 5 Remove power from the Avaya CallPilot Mini 6 Reconne...

Page 11: ...for packet routing appears 12 If the Avaya CallPilot Mini needs a next hop router press the Y key and press the Enter key If the Avaya CallPilot Mini does not need a next hop router press the N key press the Enter key and go to step 15 The prompt IP address of default gateway appears 13 Type the IP address of the next hop router in a valid dotted format and press the Enter key 14 Press the Enter k...

Page 12: ...or information about how to use the Quick Install Wizard refer to Running the Quick Install Wizard on page 12 Running the Quick Install Wizard The Quick Install Wizard appears the first time you startup CallPilot Manager The Quick Install Wizard is a single page that gathers enough information to set up a working system It then applies the information and restarts the system You can reach CallPilo...

Page 13: ...r that CallPilot Mini uses If you do not know the IP Address contact your network administrator The Primary DNS server allows you to use domain names such as www avaya com instead of IP addresses when accessing a site Note If you do not use DNS leave this box blank CallPilot applications such as Digital Networking can use a DNS server even if you leave this box blank Secondary DNS Enter the IP Add...

Page 14: ...e boxes only for the keycode for additional mailboxes Do not enter the keycode that enables the basic voicemail application From Extension Enter the extension number of the first telephone in a range of telephones you want to create a mailbox for A mailbox is created for this telephone and for all of the telephones up to the extension number you enter in the To Extension box The mailboxes are name...

Page 15: ...Additional information 15 Avaya CallPilot Mini Quick Start Guide ...

Page 16: ...16 Additional information P1002915 01 1 ...

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