Avaya Definity Callmaster IV, User And Installation Instructions Manual

Page 1: ...CALLMASTER IV Voice Terminal User and Installation Instructions 555 015 171 Issue 5 August 2005 ...

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Page 3: ... result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunica...

Page 4: ...ts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya c...

Page 5: ...tallation Procedures 14 Operating Range Requirements 15 The 2 Wire 4 Wire Line Adapter 15 DCP Line Interface 16 Testing the Headset or Handset 18 Labeling and Installing the Button Designation Cards and Covers 19 Basic Voice Terminal Operations 20 Going Off Hook 20 Raising or Lowering Receive Volume 20 Disconnecting from Calls 21 Feature Procedures 21 Technical Description 26 Physical Dimensions a...

Page 6: ...Contents 6 Issue 5 August 2005 ...

Page 7: ...y the user it is not provided with the voice terminal The Headset or the Handset Since the CALLMASTER IV voice terminal is most often used with a headset each set has two headset jacks one on each side of the housing so that one or two headsets can easily be connected The voice terminal is immediately off hook when the headset is plugged into the voice terminal With the use of an optional handset ...

Page 8: ... pursuant to the laws rules or regulations or require the consent of one or both of the parties to the conversation Customers should familiarize themselves with and comply with all applicable laws rules and regulations before using these features Organization of This Guide This user guide is divided into four main sections Feature Descriptions Use the drawing to locate the features on your CALLMAS...

Page 9: ... is labeled with a feature name Each of these long rectangular boxes represents a feature message shown on the 2 line by 40 character display screen Feature Headset L H 1 2 3 4 5 6 7 8 9 ABC DEF MNO JKL GHI PQRS TUV WXYZ O Mute Message 6 Call Appearance Display Transfer Hold Conference Drop Ring CALLMASTER IV Feature Buttons Dial Release Button Adjunct Jack on bottom of voice terminal 15 Feature B...

Page 10: ...rs should see their system manager When used with you can select a personalized ringing pattern for your voice terminal Transfer Button For transferring a call to another voice terminal Hold Button A red button for putting calls on hold Display A built in LCD 2 line by 40 character display 6 Call Appearance Feature Buttons These six buttons are devoted to handling incoming and outgoing calls call ...

Page 11: ...ally impaired users Mute Button For turning off the voice transmitter in the headset or handset so the other person cannot hear you FIGURE 2 The Headset Handset Jacks on the Side of the CALLMASTER IV On both sides of the CALLMASTER IV voice terminal there is a set of headset handset jacks as shown in Figure 2 above Use these jacks for connecting a headset and or a handset to your CALLMASTER set NO...

Page 12: ...he system manager program these options This document can be accessed from the following web site www avaya com support Checklist of Parts 2 The CALLMASTER IV voice terminal package includes the following items A CALLMASTER IV voice terminal with recorder interface Line cord 7 foot 2 1336 meters 8 wire D8W87 modular cord Button designation cards and plastic covers CALLMASTER Voice Terminals Safety...

Page 13: ...32819 406976395 Handset D Kit 182084 misty cream Handset cradle Thumbscrew Handset K2G2 215 Handset cord H4DU PJ327 Adapter 105514806 847960226 845952936 407228675 407632827 405730946 Handset D Kit 182835 white Handset cradle Thumbscrew Handset K2G2 264 Handset cord H4DU PJ327 Adapter 107318438 847731106 847278611 407228667 407632835 407128354 Orderable Equipment Continued 2 of 3 ...

Page 14: ...ce the line cord is 7 feet 2 1336 meters long your CALLMASTER voice terminal must be within this distance from the wall jack Designation cards set of 25 U S English Designation cards set of 25 U S English Southwestern Bell Designation cards set of 25 Italian Designation cards set of 25 Japanese Designation cards set of 25 Canadian French Designation cards set of 25 Dutch Designation cards set of 2...

Page 15: ...ance should not exceed 3 500 feet 1 066 8 meters with 26 gauge wire the distance should not exceed 2 200 feet 670 56 meters The record output impedance is approximately 600 ohms and the output channel is isolated from the voice terminal with an FCC Part 68 approved voice transformer The 2 Wire 4 Wire Line Adapter 3 The 2 wire 4 wire line adapter PEC 32302 Comcode 407124114 for a single adapter PEC...

Page 16: ...e or 4 wire installations There must be NO INTERCONNECTIONS between the wire pairs used for 2 wire and 4 wire operations Bridging or paralleling of these pairs can result in damage to the terminal or can cause the PBX line circuit card to remove power to the terminal All interconnections between these pairs MUST BE REMOVED BEFORE the DCP terminals are connected to the jack DCP Line Interface 3 The...

Page 17: ...e Avaya Media Server and the recording device NOTE Typically an RJ45X or equivalent wall jack is used in this type of configuration 6 G W 6 unused 7 W BR 7 unused 8 BR W 8 unused The DCP Line Interface Continued CONNECTOR BLOCK DCP JACK INTERFACE Conn Block Pin Number D Inside Wire Color Pin Name Signal Description 2 of 2 ...

Page 18: ...headset or the handset press a call appearance button and listen for dial tone 2 If you do not hear dial tone press another call appearance button You may also want to check that the cords are connected securely at both ends CALLMASTER IV Media 4 Pair Cross Connect D8W Cord CALLMASTER IV Voice Terminal House Cable RJ45X Wall Jack G W Unused W G Unused BL W U R W BL U T BR W Unused W BR Unused O W ...

Page 19: ...rminal remove the cover on the right side of the CALLMASTER IV by gently lifting the plastic cover with your fingernail at the slot on the right of the set for the card on the right 5 If the plastic card cover has not been previously installed on your CALLMASTER IV go on to the next step NOTE If you need to remove the clear card cover on the left side of the set gently lift the plastic cover with ...

Page 20: ... Receive Volume 5 You can use the Volume control button to raise and lower the receive level volume under the following conditions The CALLMASTER IV voice terminal is off hook and the headset s is plugged in The voice terminal is not off hook on an external speakerphone call No call is ringing You are not in the midst of selecting a personalized ringing pattern CALLMASTER IV Plastic Cover Write bu...

Page 21: ...E For procedures to raise and lower the ringer volume on your CALLMASTER IV set see the procedures for the Select Ring feature later in this section Disconnecting from Calls 5 You can disconnect from a call in several ways Press to disconnect from any type of call This method is faster than waiting for a caller or trunk to disconnect and enables you to perform other ACD or voice terminal procedure...

Page 22: ...y and wait for an answer If the party answers explain who is on the conference call and go on to Step 3 If the party does not answer or if the line is busy press the call appearance beside the fluttering light to return to the held call skip the next step 3 Press again All parties on the call are now connected 4 Repeat Steps 1 through 3 to add another party to the conference call To add a call you...

Page 23: ...ence call on hold the other parties remain connected To answer a new call while active on another call 2 Press Green light next to the held call appearance flutters 3 Press the call appearance of the incoming call To return to the held call dropping the new call 4 Press the call appearance of the held call Mute To prevent the other party from hearing you 1 Press Red light next to goes on the other...

Page 24: ...ess again Your new ring is set the light next to goes off NOTE If you receive a call go off hook or lose power during selection the process is interrupted and you must start again If you lose power after you have selected your personalized ring you will have to select your ringing pattern again You can raise or lower the volume of the tone ringer under the following conditions The CALLMASTER IV is...

Page 25: ... on in sequence Ringer sounds Display is activated 3 Release to end test Ringer display and lights return to pretest state the light next to goes off Transfer To send an existing call to another extension or outside number 1 Press Green light next to the call appearance flutters Present call is put on hold You are given a new call appearance and you hear dial tone 2 Dial the number where the call ...

Page 26: ... inches 279 4 millimeters wide 4 25 lbs 1 853 kilograms Power Requirements The CALLMASTER IV voice terminal is line powered from the PBX switch The CALLMASTER IV will operate in voltage ranges of 42 5 to 56 5 dc volts See Operating Range Requirements in the Installation section Environmental Requirements The CALLMASTER IV voice terminal can operate in temperatures ranging from 40 to 120 degrees F ...