AVG RESCUE CD - FOR WINDOWS V 85.2, User Manual

Page 1: ... recovery purposes only This software contains a security feature that will cause end user s system to reboot without prior notification to the end user after 24 hours of continuous use This product uses RSA Data Security Inc MD5 Message Digest Algorithm Copyright c 1991 2 RSA Data Security Inc Created 1991 This product uses code from C SaCzech library Copyright c 1996 2001 Jaromir Dolecek dolecek...

Page 2: ...ad and create the AVG Rescue CD 18 2 4 How to create the AVG Rescue CD burning ISO image 31 2 5 When should the AVG Rescue CD be used 31 2 6 Before installation 33 2 7 AVG Rescue CD startup and installation 34 2 8 AVG Rescue CD Update Wizard 37 2 9 How to recognize network adapter drivers 43 3 After Startup 45 4 AVG Rescue CD Main Screen 46 4 1 Menu File 46 4 2 Menu Components 47 4 3 Menu History ...

Page 3: ...3 Spyware Tab 57 5 4 4 Warnings Tab 57 5 4 5 Information Tab 63 6 AVG Rescue CD Tools 63 6 1 AVG Command line 71 6 2 freeCommander 74 6 3 Map network drive 75 6 4 AVG Registry editor 77 6 5 AVG Ping 78 6 6 AVG Scan disk 79 6 7 AVG Notepad 79 6 8 AVG IP Config 82 6 9 AVG Keyboard 83 7 FAQ and Technical Support ...

Page 4: ...tion of the AVG Rescue CD The AVG Rescue CD is basically a portable variant of AVG based on the Windows PE platform It is distributed as a bootable CD intended for operating system recovery in such an event where the system cannot be loaded in the regular way for example due to substantial virus infection Initially the AVG Rescue CD will load the temporary operating system Windows PE edition and r...

Page 5: ... error correction Simple AVG Notepad utility for saving notes editing system files etc Direct screen resolution change 1 4 Minimum requirements operating systems supported The AVG Rescue CD can be used for recovering the following operating systems MS Windows 2000 SP4 Update Rollup pack 1 MS Windows XP MS Windows XP Pro x64 Edition MS Windows 2000 Server MS Windows 2003 Server MS Windows 2003 Serv...

Page 6: ...Z s r o All rights reserved 1 5 Minimum hardware requirements Minimum hardware requirements are as follows Intel Pentium CPU 1 2 GHz 550 MB of free hard drive space for ISO creation 256 MB of RAM memory 60 MB free hard drive space for temporary files ...

Page 7: ...or utility and using the new license file see chapter 2 3 How to download and create the AVG Rescue CD b If you already have the AVG Rescue CD and you do not want to create a new one put the avgelc dat file onto some removable device such as a floppy disk USB flash disk hard drive etc restart the computer you are going to repair and boot from the AVG Rescue CD Note Make sure that the drive you wil...

Page 8: ...version mentioned above simply from a downloaded archive with the advantage of several possible customizations see below Note If you have only standalone AVG Rescue CD you can still create an optimized version with larger RAM disk On each AVG Rescue CD is also distributed the RAR archive and AVG Rescue CD creator utility located in the subdirectory PROGRAMS MAKECD MakeCD exe so you can easily proc...

Page 9: ...creator utility and follow these simple steps below i You can either use your downloaded RAR archive by clicking the first button and selecting the appropriate file or simply download the latest one directly from the AVG Rescue CD creator utility We always recommend downloading the newest image if available To download the latest RAR archive or to check whether your previously downloaded archive o...

Page 10: ...l open your default Internet browser window and be able to download the updated application By clicking the button you can view version history list of the AVG Rescue CD creator utility We always recommend to download the latest version If the application is up to date you will see this dialog The dialog contains list of available images to download To download the image file double click it or pr...

Page 11: ...n of the downloaded RAR archive Checksum of a RAR archive downloaded using the AVG Rescue CD Creator is checked automatically and if everything is correct you will experience this icon In case of any other result we recommend that you repeat the download process If you opened some previously downloaded RAR archive then you should verify the displayed CRC code with the one that is displayed in the ...

Page 12: ...ore you can create the AVG Rescue CD ISO file iv To specify additional settings click the button A new dialog will appear RAM disk used for online updates section Here you can check use RAM disk field that will allow you to choose between 144 to 1024 MB of RAM disk Use the slider to ...

Page 13: ...sure you always use the appropriate 32bit x86 drivers when adding new ones Otherwise AVG Rescue CD may become unstable If you experience any difficulties starting AVG Rescue CD with custom drivers included try to re create the ISO CD without these drivers and boot again If the problems persist and you cannot boot AVG Rescue CD the regular way please contact AVG technical support To find out how to...

Page 14: ...t the network driver files that reside in the C WINDOWS System32 Drivers folder In the third field insert the network driver files that reside in the C WINDOWS System32 folder if applicable All selected files will be included in the appropriate system folders during the ISO creation process Adding SCSI RAID or SATA drivers Should you require to add any RAID SCSI or SATA drivers that are not part o...

Page 15: ...will be needed for correct AVG Rescue CD boot with the new driver If you are unsure about the device name you can simply navigate to the Windows Device Manager and find it there Note This procedure applies only if you are operating on a MS Windows XP 32bit system and if you are are going to use AVG Rescue CD on the same computer To open Windows Device Manager click the Windows Start right click My...

Page 16: ...e of the requested driver If the TXTSETUP OEM file is shared for more operating systems you may see a dialog asking for OS selection See the sample below If so always select Windows XP x86 32bit drivers and press the OK button Once the driver files are inserted you can view the driver details by placing your mouse cursor over the file name You can use this feature to check if the drivers were inse...

Page 17: ...SO image later You will require adequate disk space for the ISO creation if you add some space consuming applications If the size of the created ISO file is bigger than 700 MB CD R you can burn AVG Rescue CD to DVD R disc 4 7 GB capacity or more Note Due to security and stability reasons Windows system registry functionality is partly limited within the AVG Rescue CD environment for example reg fi...

Page 18: ...use your favorite burning software or download a free one for example CDBurnerXP Pro www cdburnerxp se but several other choices also exist including free trial versions of most famous commercial burning software Below you will find more detailed information on how to use different software products to burn the ISO image a Ahead Nero burning ROM Nero Burning ROM is a commercial burning tool that c...

Page 19: ...hts reserved In the Open dialog box select the AVG Rescue CD ISO file and then click Open New dialog Burn compilation should come up You can choose additional properties before burning we recommend to tick the Finalize CD checkbox to assure maximum compatibility but ...

Page 20: ... WinonCD or Easy CD creator For more information about the software visit the Roxio web site http www roxio com Steps to create a CD from the ISO image i Insert a blank CD in your CD RW drive ii Start Creator Classic from its usual location at Start Menu Programs Roxio Easy Media Creator Data Creator Classic From the left menu select the option Burn From Disc Image File iii Locate the ISO file and...

Page 21: ...Originally a commercial software Nowadays distributed as a free edition also For more information about the software visit the Roxio web site http www roxio com Steps to create a CD from the ISO image i Insert a blank CD in your CD RW drive ii Start WinOnCd 6 0 from its usual location at Start Menu Programs Roxio WinOnCD 6 Power Edition WinOnCD 6 Power Edition From the Wizard menu select the optio...

Page 22: ...22 AVG Rescue CD 2009 Copyright AVG Technologies CZ s r o All rights reserved iii Locate the ISO file and click Open A new dialog will show up ...

Page 23: ... AVG Technologies CZ s r o All rights reserved iv Click Record tab where you can choose also additional burning options and then click the yellow Record fire icon button located at the right bottom corner to start the burning process ...

Page 24: ...O images More information about this program can be found on the Alcohol Software web site at http www alcohol soft com Steps to create a CD from the ISO image i Insert a blank CD in your CD RW drive ii Start Alcohol 120 from its usual location under Start Menu Programs Alcohol 120 Alcohol 120 iii From the left Main menu select Image Burning Wizard ...

Page 25: ...VG Rescue CD 2009 Copyright AVG Technologies CZ s r o All rights reserved iv New dialog Image Burning Wizard should show up Click Browse button and locate the AVG Rescue CD image file Click the Next button ...

Page 26: ...G Rescue CD 2009 Copyright AVG Technologies CZ s r o All rights reserved v In this dialog you can choose additional parameters before burning usually none are needed Click Start to begin the burning process ...

Page 27: ...information visit program web site http www cdburnerxp se Steps to create a CD from the ISO image i Insert a blank CD in your CD RW drive ii Start CDBurner XP Pro from its usual location at Start Menu Programs CDBurnerXP Pro 3 CDBurnerXP Pro 3 iii New compilation dialog should come up Choose the first option as indicated on the screenshot below ...

Page 28: ...9 Copyright AVG Technologies CZ s r o All rights reserved iv From the upper menu select File Write Disc Image from ISO File v In the new Write ISO Image dialog click button locate the AVG Rescue CD iso file and select Open ...

Page 29: ...loads details aspx FamilyID 9d467a69 57ff 4ae7 96ee b18c4790cffd displaylang en Although it is intended for MS Windows Server 2003 it can also be installed on MS Windows XP systems ISO CD ROM Burner Tool CDBurn is a simple command line tool that allows the user to burn CDs from ISO image files Intended mainly for advanced users CDBurn can be started from its usual location under Start menu Windows...

Page 30: ...n htm If none of the above mentioned guides will help you with burning the ISO image you can either consult your burning software user manual or visit the appropriate software manufacturer s web site for more information We include a list of common burning software developers and their web site URLs and links to support pages Company Software Company web site Support Ahead Nero Burning Rom http ww...

Page 31: ...person with proper computer skills to assist you 2 6 Before installation Before you start using the AVG Rescue CD we recommend that you back up all your valuable data stored on your computer using removable backup media such as floppy disks CDs or DVDs USB Flash disks etc The backup will prove very useful in cases where it is not possible to recover the operating system In such cases it may be nec...

Page 32: ...our AVG Rescue CD version Individual versions can be distinguished by the specific CD DVD label or by their checksum in case of downloadable RAR archives The checksum can be calculated in the AVG Rescue CD creator application see chapter 2 3 for more details Tip The media label can be found by inserting the CD DVD with AVG Rescue CD to your drive and then navigating to the Windows Start My Compute...

Page 33: ...through the updating process b System was not possible to start from the CD If no message is displayed asking for confirmation to boot the system from the CD it is likely that the BIOS the internal computer system is not correctly configured o Newer motherboards allow users to directly select a device which they want the system to load from Usually it is called a boot menu and can be accessed by p...

Page 34: ...rights reserved operating system from a portable device CD 2 8 AVG Rescue CD Update Wizard The Update Wizard will guide you through the AVG updating process and setting for network access a Welcome In the first dialog choose your language and click the Next button ...

Page 35: ...serted or to a local folder then you can use this option More information about preparation of update files can be found in the section 2 6 Before installation Note If you plan to update AVG from a USB Flash drive then it is necessary to connect the device before you start your computer and run the AVG Rescue CD o Update from Internet If your computer is connected to the Internet by LAN local area...

Page 36: ...ings are correct you can manually enter the address and port number of your desired proxy server For example 192 168 5 45 80 Or Username Password 192 168 5 45 80 if username and password are needed for logging to the Proxy server If it is not necessary to set up a proxy server for successful connection then keep to the default settings and press the Next button Note If some DHCP service is necessa...

Page 37: ...choose the most current one Note If you own only a basic version of the AVG i e without anti spyware component the update process will include only regular AVG components and anti virus database Anti spyware database will not be updated Therefore the detection of newer spyware malware threats will not be possible during scanning process In such case we recommend to update AVG Rescue CD from a remo...

Page 38: ...work adapter drivers If you plan to use AVG Rescue CD on a computer with different hardware equipment the added drivers will most likely not work properly a First navigate to the Windows Device Manager Click the Windows Start right click My Computer and select Manage In the new dialog select Device Manager from the System Tools branch b In the right part of the screen navigate to the Network adapt...

Page 39: ...39 AVG Rescue CD 2009 Copyright AVG Technologies CZ s r o All rights reserved c Right click the chosen network adapter and select Properties A new dialog similar to the sample one will appear ...

Page 40: ... click the Driver Details button In the Driver files section you will see a list of files and their locations Navigate to the mentioned locations and copy all files to a separate folder or just note down the file name and location d Now you need the inf file You can find it in the c Windows Inf location ...

Page 41: ...o search for the inf file is to press the Windows Start button select Run and type in c windows inf Assuming that this is your windows location and system drive Confirm your choice by pressing Enter A new dialog will appear press F3 to open the search panel and if asked select All files and folder There should be two fields All or part of the file name and A word or phrase in the file To the first...

Page 42: ...there are no results listed make sure you typed in the name of the driver file correctly or try to use only part of the driver name e You can repeat the process for all other files that you found via the Driver file details dialog if necessary but usually one driver uses only one inf file f Once you have finished searching for the appropriate files go back to the AVG Rescue CD creator application ...

Page 43: ...0x600 or 1024x768 screen resolutions Warning We strongly recommend that you consult your monitor user guide and check whether your monitor is able to handle the chosen screen resolution The main reason is that in case of some older monitor types selecting a very high screen resolution may cause a device malfunction in rare cases If you accidentally select a resolution that is higher than your VGA ...

Page 44: ...ed users only You can find a more detailed description in chapter 6 AVG Rescue CD tools Note Depending upon your version of AVG Rescue CD there might be a temporary folder AVG_Rescue_Temp created during AVG Rescue CD startup Once you finish working with the AVG Rescue CD i e when you successfully boot up your repaired operating system you can freely delete this temporary folder and all its content...

Page 45: ...ates computer system testing for viruses or malware and elementary configuration AVG is able to look for threats on various drives and in the registry entries as well Also you can run additional AVG Rescue CD tools chapter 6 from this interface AVG Command Line freeCommander Map Network Drive AVG Ping AVG Registry Editor AVG IP Config AVG Scan Disk and AVG Notepad Note When you close the main AVG ...

Page 46: ...onents This menu contains the following items System overview contains the basic overview of security components Anti Virus opens the Anti Virus component properties state database version etc Anti Spyware opens the Anti Spyware component properties state database version etc License opens the License component overview license number type expiration date etc Update Manager Opens the Update Manage...

Page 47: ...matically you are asked to decide what is to be done with the suspect object The recommended solution is to move the object to the Virus Vault for further treatment The Virus vault interface opens in a separate window and offers an overview of information on quarantined infected objects Infection type distinguishes finding types based on their infective level all listed objects can be positively o...

Page 48: ... to analysis sends the suspected file for deep analysis to the AVG virus labs Empty Vault deletes all stored virus samples 4 3 3 Event history log Accessible through the upper menu History Event History Log Within this section you can find a summary of important events that occurred during AVG operation Event History Log records the following types of events Information about updates of AVG Test s...

Page 49: ...Update starts the Update wizard Update from directory starts the update based on existing update files placed in an directory 4 5 Menu Help The Contents menu item launches new window with structured quick help for the AVG Rescue CD The About AVG menu item launches a new dialog window containing the current AVG Program information contact information The information is divided onto several tabs whe...

Page 50: ...fic files or folders The tests can be started either from the upper menu Tools or by choosing Computer scanner quick link in the left menu of the main screen You can change the test configuration according to your own needs However for less experienced computer users it is recommended to use the default test configuration Control buttons available within the scanning interface are the following ...

Page 51: ...er for possible infections and or potentially unwanted programs This test will scan all hard drives of your computer will detect and heal any virus found or remove the detected infection to the Virus Vault The Scan whole computer can be launched directly from the main interface by clicking on the scan s icon No further specific settings have to be configured for this type of scan the scanning will...

Page 52: ...onally switched on off By default most parameters are switched on and the functionality will be applied during scanning Unless you have a valid reason to change these settings we recommend to keep to the pre defined configuration Automatically heal remove infection switched on by default if a virus is identified during scanning it can be healed automatically if a cure is available In case the infe...

Page 53: ... on by default scanning will also check the system areas of your computer Scan infectable files only with this option switched on files that cannot get infected will not be scanned These can be for instance some plain text files or some other non executable files Scan media files check to scan media files Video Audio etc If you leave this box unchecked it will reduce the scanning time even more be...

Page 54: ...opens a new Scan Reports dialog where you can select what types of possible findings should be reported 5 2 Scan Specific FIles or Folders The editing interface for Scan specific files or folders is identical to the Scan Whole Computer editing dialog All configuration options are the same however the default settings are more strict for the Scan whole computer ...

Page 55: ...rights reserved All parameters set up in this configuration dialog apply only to the areas selected for scanning with the Scan of specific files or folders Note For a description of specific parameters please consult the chapter Scans Overview Scan Whole Computer ...

Page 56: ...me scan designation it can either be the name of one of the predefined scans or a name you have given to your own scheduled scan Every name includes an icon indicating the scan result green icon informs there was no infection detected during the scan blue icon announces there was an infection detected during the scan but the infected object was removed automatically red icon warns there was an inf...

Page 57: ... for the Scan results overview dialog are View details this button is only active if a specific scan is selected in the above overview press it to switch to the Scan results dialog to view detailed data on the selected scan Delete result this button is only active if a specific scan is selected in the above overview press it to remove the selected item from the scan results overview Back switches ...

Page 58: ...if some objects unable to be scanned were detected during scanning Information this tab is displayed only if some potential threats were detected but these cannot be classified as any of the above categories then the tab provides a warning message on the finding 5 4 1 Results Overview Tab On the Scan results tab you can find detailed statistics with information on detected virus infections spyware...

Page 59: ...ning duration and the number of errors that have occurred during scanning If there were infections found during the test that were not deleted you will experience the Remove all unhealed infections button that can be used to delete all infections that could not be healed The Back button returns to the Scan results overview dialog 5 4 2 Infections Tab The Infections tab is only displayed in the Sca...

Page 60: ...quarantine o Deleted the infected object was deleted o Locked file not tested the respective object is locked and AVG is therefore unable to scan it o Potentially dangerous object the object was detected as potentially dangerous but not infected it can contain macros for instance the information should be taken as a warning only There are three control buttons available in this dialog View details...

Page 61: ...instance if you have switched off the automatic healing option in a specific scan settings o Healed the infected object was healed automatically and left in its original location o Moved to Virus Vault the infected object was moved to the Virus Vault quarantine o Deleted the infected object was deleted o Locked file not tested the respective object is locked and AVG is therefore unable to scan it ...

Page 62: ...urns to the Scan results overview dialog 5 4 4 Warnings Tab The Warnings tab displays information on suspected objects typically files detected during scanning Typical examples of this kind of findings are hidden files cookies suspicious registry keys password protected documents or archives etc 5 4 5 Information Tab The Information tab contains data on such findings that cannot be categorized as ...

Page 63: ... AVG Scan Disk AVG Notepad AVG IP Config AVG Keyboard Screen 6 1 AVG Command line This utility represents most of the standard MS Windows XP 2000 command line functions Commands available within the AVG Command Line are almost identical to the MS Windows command line version You can run the AVG Command Line by clicking the Command line button located in the left menu of the basic AVG Rescue CD tes...

Page 64: ...nges file or directory attributes Possible attributes are read only Archive System and Hidden If used without a parameter command will display attributes of all files in the current directory Attrib file exe Displays attribute for the file named file exe Attrib R file exe Will set attribute for the file named file exe to Read only Attrib R c directory Will remove Read only attribute from all files...

Page 65: ...ve c to the Temp directory located on the C drive Copy help txt c temp Copies file help txt to the Temp directory located on the C drive DATE Displays or sets the date Without parameters will display the current date setting and prompt for a change DEL ERASE Deletes one or more files del c temp Deletes all files located in the C TEMP directory Erase file txt Erases file named file txt DIR Displays...

Page 66: ...line session FOR Runs a specified command for each file in a set of files To display content of all TXT or DOC files located in the current directory use this syntax for f in doc txt do type f GOTO Transfers execution to another statement within a batch file The label which is the target of a GOTO may be up to 255 characters long but may not include spaces this is different from other operating sy...

Page 67: ...ume label MD MKDIR Creates a directory or a subdirectory MD C directory Creates directory named Directory on the C drive MKDIR example Creates a directory named example MORE Displays output divided into more screens Dir more Lists files or directories and enables a pause between displaying each screen MOVE Moves one or more files to another location move docs doc admin documents Moves all files wi...

Page 68: ...r a domain name Used without parameter it displays help Possible commands Ping www avg com Verifies availability response of the www avg com server Ping t www avg com Continually keeps sending request messages to the server until interrupted by user using CTRL PAUSE BREAK or CTRL C Ping n 2 www avg com Specifies the number of requests to be sent to the given server Default value is 4 Ping w 200 ww...

Page 69: ...mes file dok txt in the current directory to file called dok doc RMDIR RD Removes deletes an empty directory Rmdir c directory RD c directory Deletes a directory directory on the C drive SET Displays or changes the AVG Rescue CD CMI environment variables Set windir c win Sets the variable Windir to c win value SHIFT Used in a batch file to remove one parameter from the head of the list so paramete...

Page 70: ...le txt Displays file txt content VER Displays file information usually version copyright language etc if available Works mostly with exe dll file types Used without parameter displays the version of the AVG Rescue CD CMI that you are running Ver notepad exe Displays notepad exe file information VOL Displays the disk volume label and serial number if they exist XCOPY Copies files and complete direc...

Page 71: ...t extension like batch bat for example Once you execute the batch file all entered commands will be processed ERRORLEVEL is a system variable type that returns an error code of last command used Any non zero value usually indicates an error It is also possible to use an existing batch bat or cmd but keep in mind that it may not be 100 compatible with AVG Command Line Therefore please always verify...

Page 72: ...opriate dropdown top menu either in the left or right panel freeCommander allows you to browse through My network places as well if network connection is available You can easily scan one or more folders for viruses directly from the freeCommander user interface Simply select the folders files to be scanned right click with your mouse and select Scan with AVG A new dialog will pop up and the selec...

Page 73: ...ible to restore any data that has been properly wiped Useful for removing files with sensitive private content You can choose the number of overwrite runs the more runs the more securely the chosen content will be removed but also the more time it will take to complete o Rename F2 will rename the current file or directory o Pack Alt F5 in special cases you may need to archive some files to a singl...

Page 74: ...n capture hotkey is Shift Ctrl F10 pressed at the same time If you decide to save the snapshot s to a file default setting you will find the saved files by default in the z freeCommander folder You can use this function for example to make a screenshot of some important screen and send it to the AVG technical support in case of some specific problems 6 3 Map network drive You can use this tool to ...

Page 75: ...itor AVG Registry Editor is an advanced tool for viewing and changing settings in your system registry that contains sensitive information about how the computer runs The registry can be defined as a database of windows configuration information organized in a tree format The tool is intended mainly for advanced users who are able not only to edit but also safely restore the registry in case of ac...

Page 76: ...e through the Edit New upper menu item followed by choosing the requested value type or key If you want to copy the name of the selected key to the clipboard you can do so by choosing Edit Copy key name from the upper menu If for some reason you need to add an existing registry hive registry database located in different part of the hard drive you can do so by clicking on User Loaded Registry File...

Page 77: ...e and confirm your choice by pressing Save button Registry files are saved with reg extension 6 5 AVG Ping AVG Ping is a utility for verifying your Internet connection directly from the AVG Rescue CD environment or for verifying the availability of a remote server station It is basically a diagnostic utility based on TCP IP which sends so called ICMP packets to a given IP address or domain name It...

Page 78: ... which is usually available in the MS Windows operating systems AVG Scan Disk can analyze hard disks and report and if possible fix errors The current hard disk status is displayed after each analysis After AVG Scan Disk startup choose the drive letter that is to be checked We recommend that you only analyze the drive during the first run i e only have the Surface scan option ticked Analysis can b...

Page 79: ...essing the Save log button 6 7 AVG Notepad AVG Notepad is a simple text editor that allows you to create or edit plain TXT documents It can be used to quickly open and edit some system configuration files like autoexec bat config sys system ini etc AVG Notepad supports only very basic formatting Saving files is possible under text format with Unicode ANSI UTF 8 or Unicode big endian coding Using d...

Page 80: ...uration information from the DHCP server The example figure above shows the settings for a LAN connection where the settings are assigned automatically If there are no settings present and you are convinced that you should be able to connect to the Internet please contact your Internet network connection provider and ask for the settings To specify your own network settings click the Use the follo...

Page 81: ...81 AVG Rescue CD 2009 Copyright AVG Technologies CZ s r o All rights reserved The Details tab shows more detailed information about your network connection settings ...

Page 82: ...ferent one simply choose another from the Available drop down menu To confirm your choice use the Apply button Once you confirm your choice you can use the lower left corner icon to display the actual keyboard layout just for overview if it fits your needs Press Cancel button to close the dialogue Note You must restart the application in which you want the new layout to be used if it is currently ...

Page 83: ...finding help this way contact the technical support department at support avg com Be sure to include your AVG License number in the body of the e mail Should you experience any serious difficulties with your copy of AVG Rescue CD you may consult the technical support team using the following telephone number 420 533 338 923 standard telephone tariff applies to local and national calls Please prepa...