Axon POS System POS 5000, User Manual

Page 1: ...INDEX POS 5000 ...

Page 2: ...ation of Optional Devices 17 3 11 Save Password 54 HDD Replacement 74 CDP Installation 17 3 12 Save Exit Setup 55 Power Supply Unit PSU Replacement 76 2nd Display Installation 18 3 13 Exit Without Saving 56 MSR Replacement 78 Keyboard Mouse Connection 19 CPU Replacement 79 Connection via USB Port 20 Chapter 4 Troubleshooting Memory RAM Replacement 80 Connection via Ethernet Port LAN 21 4 1 Network...

Page 3: ...icing and new or refurbished replacement parts free of charge with one way shipping costs borne by the seller The customer shall however be responsible for the return delivery costs The 2nd year also includes free of charge servicing and parts but a limited warranty requires the entire shipping cost to be borne by the customer Products out of the warranty period or scope shall be diagnosed at the ...

Page 4: ...i static appliances Doing so may cause inferior reliability and shorted product life 4 Keep product away from highly static areas This may lead to inferior performance and reduced life cycle 5 Do not interfere with or obstruct metal components inside product Doing so may cause the risk of fire or electric shock 6 Do not pull on power cable or peripheral devices connector cable Doing so may cause f...

Page 5: ...ed by these qualifications safety regulations However the product can affect and be affected by other high frequencies generated around it As such POSBANK does not consider liability for any system error or disorder due to this issue Electronic noise emitting equipment We recommend using the product away from electronic noise emitting equipment such as heaters motors fluorescent lights TVs etc as ...

Page 6: ...ntly taking particular care when dealing with the LCD display screen Product limitations 1 The use of this product for anything other than POS tasks is strictly prohibited The product is not supported for regular PC and interface operation 2 This product is for business use only and not for usage in the home 3 Both hardware and software are both fully configured 4 Normal operating is guaranteed on...

Page 7: ...rone to shocks or vibration 7 Install product away from sewing machines welding equipment electric stoves audio equipment and other high frequency generating equipment 8 Installation and use in close proximity to an air conditioning unit is not recommended 9 Do not connect cables underneath carpets or floorboards 10 Only use power cables supplied by pre approved and certified venders 11 Never use ...

Page 8: ...age and confirm its contents 2 The POS terminal main unit power cable user manual and driver CD are included in the package If any items are missing or damaged please contact your dealer for assistance All user manuals and drivers are available for download on our website www posbank com ...

Page 9: ... 9 Package Contents User manual Power cable Driver CD Roll paper IMPREX_P main unit ...

Page 10: ... 10 Optional Customer Display CDP ...

Page 11: ... 11 Optional 2nd Display 12inch LCD Monitor ...

Page 12: ...screen to prevent possible operating difficulties 2 Attach all optional parts before setting up the main POS unit 2 3 Product Outline Each part of product may differ depending on the specific POS model Model specific data sheets are provided on our website at www posbank com ...

Page 13: ... 13 Front View Display Unit Down LCD TOUCH PANEL DISPLAY POWER BUTTON INTERNAL RECEIPT PRINTER MAGNETIC STRIPE READER MSR POWER LED HDD LED LAN LED SMART CARD READER SCR ...

Page 14: ... 14 Front View Display Unit Up LCD TOUCH PANEL DISPLAY PRINTER COVER OPEN BUTTON PAPER FEED BUTTON INTERNAL RECEIPT PRINTER COVER PAPER OUT LED ...

Page 15: ... 15 Rear Underside View CUSTOMER DISPLAY CDP optional RUBBER FOOT DISPLAY HINGE MOBILE PAYMENT MODULE optional EXT USB PARALLEL PORT optional ...

Page 16: ...r I O port Description Description 1 AC IN power socket 5 Cash drawer port 2 PS 2 mouse port 6 USB port 3 PS 2 keyboard port 7 Ethernet port LAN 4 COM1 COM2 COM3 port 8 VGA Monitor port optional 6 5 7 8 3 1 4 2 ...

Page 17: ...move power cable when opening main unit or installing optional devices 1 Connect CPD cable to main unit 2 Insert CDP into slot on main unit 3 Firmly attach using the 3 screws provided CDP installation is successful if the default text appears on CDP when powering on the POS system ...

Page 18: ...er cable when opening main unit or installing optional devices 1 Connect CPD cable to main unit 2 Insert 2nd display into slot on main unit 3 Firmly attach using the 3 screws provided The unit is successfully installed if the O S boots on the 2nd display unit ...

Page 19: ... 19 Keyboard Mouse Connection 1 Keyboard connection PS 2 type keyboard 2 Mouse connection PS 2 type mouse ...

Page 20: ...0 Some USB devices optional devices are only functional with specific driver software installed If multiple USB devices are used together this may result in abnormal functionality Using a USB hub with external adapter for supplying power is recommended Dependent on the type of device it is possible for the USB device to be recognized later than normal ...

Page 21: ... 21 Connection via Ethernet Port LAN The Ethernet port located at the rear I O supports 10 100 1000Mbps using an RJ45 connector cable When connected properly the LAN LED light will be switched on ...

Page 22: ... 22 Speaker Microphone Connection 1 Speaker connection 2 Microphone connection ...

Page 23: ...ed at the rear I O and supports 24V Solenoid type The cash drawer port is connected to the internal printer on the mother board The POS will not operate properly if no printer is attached to the POS If this is the case connect cash drawer to external printer port ...

Page 24: ... 24 Power Cable Connection Connect power cable to AC power socket at rear of POS main unit as shown above The IMPREX_M POS terminal supports 110V 220V power voltage ...

Page 25: ...ic Operations Switching On POS NB Switch on all peripheral units prior to powering on POS main unit 1 Press POWER button on the POS unit POWER LED will light up 2 Confirm that Windows loads correctly Power Switch ...

Page 26: ...indows from the O S Please make sure that you have closed all applications before closing Windows Alternatively you may shut down Windows by simply pressing the Power switch on the Main Unit 1 Click Start and select Turn off Computer 2 Click Shut Down to close Windows ...

Page 27: ...EN Button Press to open integrated printer PAPER FEED Button Pressing once discharges a short load of paper Holding down continuously will discharge paper until the button is released again PAPER OUT LED This LED will light up while printing ...

Page 28: ...hile holding down the FEED button turn on the power to begin the self test 3 The self test prints out the current ROM version and DIP switch settings 4 Release the FEED button when self test is finished 5 The printer is ready to resume normal operation upon completion of the self test ...

Page 29: ... 29 Integrated Printer DIP Switch Remove cover to locate printer DIP switch ...

Page 30: ...0 BPS ON OFF OFF 9600 BPS OFF ON OFF 19200 BPS ON ON OFF 38400 BPS OFF OFF ON 57600 BPS ON OFF ON 115200 BPS OFF ON ON 2 RS232 C Handshaking SW1 4 DTR DSR DTR DSR OFF XON XOFF ON 3 Auto cutter SW2 7 Enable Enable OFF Disable ON 4 Sound SW1 5 SW1 6 No Sound No Sound OFF OFF Internal buzzer ON OFF External buzzer OFF ON Voice ON ON ...

Page 31: ... 31 No Function Setting Default 5 Print density SW1 7 SW1 8 Low Low power OFF OFF Normal ON OFF Slightly OFF ON Dark ON ON 6 Auto cutter function SW2 8 Partial cut Partial cut OFF Full cut ON ...

Page 32: ...7 Latin I CP 1252 OFF OFF OFF ON ON OFF 8 Cyrillic Russian CP 866 OFF OFF OFF ON ON ON 9 Latin II CP 852 OFF OFF ON OFF OFF OFF 10 Euro CP 858 OFF OFF ON OFF OFF ON 11 Thailand character Thai 42 OFF OFF ON OFF ON OFF 12 Thai 11 OFF OFF ON OFF ON ON 13 Thai 14 OFF OFF ON ON OFF OFF 14 Thai 16 OFF OFF ON ON OFF ON 15 Thai 18 OFF OFF ON ON ON OFF 16 CP 874 OFF OFF ON ON ON ON 17 Greek CP 737 OFF ON O...

Page 33: ...OFF ON OFF 28 Hebrew CP 1255 OFF ON ON OFF ON ON 29 Arabic CP 1256 OFF ON ON ON OFF OFF 30 Baltic CP 1257 OFF ON ON ON OFF ON 31 Vietnams CP 1258 OFF ON ON ON ON OFF 32 Traditional Chinese Big 5 CP 950 ON ON ON ON OFF OFF 33 Simplified Chinese GBK CP 936 ON ON ON ON OFF ON 34 Japanese Shift JIS CP 932 ON ON ON ON ON OFF 35 Korean CP 949 ON ON ON ON ON ON No Printer interface SW2 8 Default 36 Paral...

Page 34: ...ic Swipe Reader and printer OPOS driver installation Installation method Driver will automatically install by clicking SETUP EXE in your driver CD If you require any help with installing or using our OPOS system please contact our customer service center Folder of contents of POS terminal installation driver 1 CHIP SET DRV installation 2 VIDEO VGA DRV installation 3 TOUCH DRV installation 4 AUDIO ...

Page 35: ...n recognize these changes and record them in the CMOS RAM of the firmware hub The firmware hub on the motherboard stores the Setup utility When you start up the computer the system provides you with the opportunity to run this program Press Del during the Power On Self Test POST to enter the Setup utility otherwise POST continues with its test routines If you wish to enter Setup after POST restart...

Page 36: ... bar allow you to navigate through the various setup menus Key s Function Description F1 General help only for Status Page Setup Menu and Option Page Setup Menu Esc Return to the main menu from a sub menu or prompts you to quit the setup program Move to the item in the left or right hand Move to previous or next item Enter Brings up a selection menu for the highlighted field or PgUp Moves the curs...

Page 37: ...n appears The BIOS menu screen displays the items that allow you to make changes to the system configuration To access the menu items press the up down right left arrow key on the keyboard until the desired item is highlighted then press Enter to open the specific menu ...

Page 38: ... 38 3 3 Standard CMOS Features The Standard CMOS Features screen gives you an overview of the basic system ...

Page 39: ...for automatic device detection IDE Primary Master Auto Automatically detects IDE devices during POST None Select this when no IDE device is used The system will skip the auto detection setup to make system start up faster Manual User can manually input the correct settings Access Mode The options are CHS LBA Large Auto Capacity Capacity of currently installed hard disk Cylinder Number of cylinders...

Page 40: ...he Initial Setup Screen menu It allows the user to configure the RX945G according to their particular requirements Below are some major items that are provided in the Advanced BIOS Features screen A quick booting function is provided for your convenience Simply enable the Quick Booting item to reduce the system s booting time ...

Page 41: ... entered at the prompt Setup The system will boot but access to Setup will be denied if the correct password is not entered at the prompt Quick Power On Self Test This allows the system to skip certain tests to speed up the booting procedure APIC Mode This setting allows you to enable the APIC mode The options are Enabled and Disabled First Second Third Boot Device The BIOS tries to load the OS fr...

Page 42: ... 42 3 5 Advanced Chipset Features ...

Page 43: ...and Disabled On Chip Frame Buffer Size The On Chip Frame Buffer Size can be set to 1 MB or 8 MB This memory is shared with the system memory Memory Hole at 15M 16M Enabling this feature reserves 15 MB to 16 MB memory address space for ISA expansion cards that specifically require this setting This makes memory from 15 MB and up unavailable to the system Expansion cards can only access memory up to...

Page 44: ...e IRQ Select an IRQ for the serial ports The options IRQ3 IRQ4 IRQ5 IRQ7 IRQ10 IRQ11 Watch Dog Timer Select This option will determine watch dog timer The choices Disabled 10 20 30 40 Sec 1 2 4 Min 4 9 Serial Port 4 Use IRQ Select an IRQ for the serial ports The options IRQ3 IRQ4 IRQ5 IRQ7 IRQ10 IRQ11 Onboard Serial Port 4 Select an address and corresponding interrupt for the serial ports The choi...

Page 45: ...uto will allow auto detection to ensure optimal performance IDE DMA Transfer Access Use this field to enable or disable IDE DMA transfer access On Chip Primary Secondary PCI IDE The chipset contains a PCI IDE interface with support for two IDE channels Select Enabled to active the primary secondary IDE interface Select Disabled to deactivate this interface The options are Enabled Disabled On Chip ...

Page 46: ... 46 On board Device Azalia AC97 Audio Select Select Disabled if you do not want to use Azalia audio Configuration options Auto AC97 Audio only Disabled ...

Page 47: ...e Left Mouse Right Any KEY Button Only POWER After PWR fail This item allows you to choose whether you want to power on the system after power failure The options are Off On Onboard Serial Port Select an address and corresponding interrupt for the first and second serial ports The options are Disabled 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 ...

Page 48: ...ction The choices are Disabled Enabled USB Mouse Function The choices are Disabled Enabled USB Operation Mode Allows you to configure the USB 2 0 controller in HiSpeed 480 Mbps or Full Speed 12 Mbps Configuration options Full Low Speed HiSpeed USB Storage Function The choices are Disabled Enabled ...

Page 49: ... 49 3 7 Power Management Setup The power management setup controls the single board computer s green features to save power ...

Page 50: ...ke Up by PCI Card This will enable the system to wake up through PCI LAN peripheral The choices are Disabled Enabled Video OFF Method Use this to select the method in which the video is turned off Configuration options Blank Screen V H SYNC Blank and DPMS Video OFF In Suspend While the system is in suspend mode the video can be set to turn off automatically Selecting Yes enables this function Sele...

Page 51: ...ette Snoop This is set to Disabled by default INT Pin 1 2 3 4 5 6 7 8 Assignment The options are Auto 3 4 5 7 9 10 11 Resource Controlled By Selecting Manual requires you to choose resources from the sub menu Auto ESCD automatically configures all of the boot and Plug and Play devices Windows 95 or above Maximum Payload Size This allows you to set the maximum TLP payload size for PCI Express devic...

Page 52: ...m temperature Chassis FAN Speed Displays the Chassis FAN Speed RPM CPU Temperature Displays the current CPU temperature VCore and Others Voltage Displays the voltage of VCORE 5V 12V VCC V AVCC V VCC3 V VBAT V and 3VSB V Chassis FAN Speed Displays Chassis the FAN Speed RPM ...

Page 53: ... 3 10 Load Setup Defaults Use this menu to load the BIOS default values for minimal stable system operation Press Y to load the BIOS default values for the most stable optimal performance system operations ...

Page 54: ... 54 3 11 Save Password Allows you to set a password for entering altering setup menu options ...

Page 55: ...all changed entries to the CMOS memory of the chipset Press Y to save values or N to not save at this time Every time the system is switched on the processor will check and compare these values to what it finds on the system NB This record is required for the system to operate ...

Page 56: ... option when exiting allows you exit the setup program without recording any new values or changing old ones to the CMOS To discard all changes and exit the setup press Y otherwise press N to go back without discarding the changes you have made ...

Page 57: ...RJ45 cable connection Check LED Window LAN on off Reinstall LAN card Connect LAN to motherboard after removing I O LAN cable Replace motherboard 4 2 MSR Issues Symptom Corrective Procedure MSR does not respond Check cable after disassembling Reset by pressing SW1 of MSR board with cable connected Check motherboard connection and USB PCB status Replace MSR ...

Page 58: ...ace motherboard 4 4 LCD Issues Symptom Corrective Procedure LCD backlight doesn t work Check LCD cable connection Check inverter cable connection Replace inverter cable Replace LCD panel 4 5 Touch screen Issues Symptom Corrective Procedure Touch screen doesn t detect touch operations Check touch screen cable connection Check motherboard and LCD cable connection Dismantle monitor and check touch co...

Page 59: ... Replace power supply unit 4 7 PS 2 Keyboard Issues Symptom Corrective Procedure PS 2 Keyboard doesn t work Check card reader cable Check CN6 jumper 4 8 Booting Issues Symptom Corrective Procedure Re booting during system operating Check serial peripheral devices connection status Check USB peripheral devices connection status Check device manager Replace power supply unit and or motherboard ...

Page 60: ...ctive Procedure Printer won t operate Check printer power supply Perform printer self test by pressing printer Reset and Feed button Try resetting printer by pressing printer Reset button Check cable connections status Check printer cable ...

Page 61: ... 61 POS 5000 Chapter 5 Motherboard 5 1 Motherboard Layout ...

Page 62: ... 62 ...

Page 63: ... 2 header pitch 2 5 4mm COM4 Serial port connector 4 5 X 2 header pitch 2 5 4mm F_AUDIO1 Front headphone connector 5 X 2 header pitch 2 5 4mm F_PANEL1 System panel connector 5 X 2 header pitch 2 5 4mm FRONT_USB1 USB 2 0 connector 5 X 2 header pitch 2 5 4mm FRONT_USB2 USB 2 0 connector 5 X 2 header pitch 2 5 4mm IDE1 Primary IDE connector 20 X2 header pitch2 54mm JATXPWR1 ATX power connector 10 X2 ...

Page 64: ...COM port3 4 RI 5V 12 selection 5 X 2 header pitch 2 0 0mm VCC_SEL1 CPU VCCVoltage Select 3 X 1 header pitch 2 54 mm PCI1 PCI Slot Rear Panel Connector Label Function Note J1 PS 2 keyboard and mouse 6 pin Mini Din DUALCOM1 Serial port connector X2 D sub9 pin male VGA_D1 VGA port D sub15 pin female LAN_USB1 RJ 45 Ethernet connector X1 USB connector X2 USB2 USB connector X2 AUDIO Line in port Line ou...

Page 65: ... 65 5 3 Serial Port Power Jumper Settings 5 1 6 2 Pin 9 12V output 5 1 6 2 Pin 9 5V output 5 1 6 2 Pin 9 RI Ring Indicate COM2 COM1 COM3 ...

Page 66: ... 66 5 4 Clearing CMOS 3 2 1 Protect CMOS 3 2 1 Clear CMOS ...

Page 67: ...power outlet 2 Disconnect all cables from the POS main unit before attempting reparation 3 Keep all components in the static proof packaging provided until ready for installation 4 If the device still is not functioning after repair please turn off the POS unit and contact the customer service center for a follow up inspection 5 We recommend that power supply unit PSU checks and monitor repairs on...

Page 68: ... 68 Removing Interface Panel 1 Pull the bottom and lift up the interface panel Interface panel is now removed ...

Page 69: ... 69 Motherboard Replacement 1 After removing the interface panel remove the 2 screws from underneath as shown above 2 Pull the second cover off main unit ...

Page 70: ... 70 3 Remove the 4 screws from either side of the panel underneath 4 Detach from fixtures at either side of panel ...

Page 71: ...otherboard mounting panel as shown above 6 Disconnect cable attaching motherboard to mounting panel Motherboard is now removed 7 Replace motherboard and reassemble unit using the reverse procedure of steps 1 6 above ...

Page 72: ... 72 Fan Heatsink Replacement 1 Remove motherboard from main unit Motherboard is now removed Please refer to P 69 Motherboard Replacement ...

Page 73: ...connect cable from motherboard 3 Remove the 4 screws shown above 4 Remove fan and heatsink and disconnect from motherboard 5 Replace motherboard and reassemble unit using the reverse procedure of steps 1 4 above ...

Page 74: ... 74 HDD Replacement 1 Raise the main display unit 2 Remove HDD cover 3 Remove the 4 screws beneath as shown above ...

Page 75: ... 75 4 Remove the 4 screws from side of HDD and disconnect cable HDD is now removed 5 Replace HDD and reassemble unit using the reverse procedure of steps 1 6 above ...

Page 76: ... 76 Power Supply Unit PSU Replacement 1 Raise the main display unit and remove the HDD cover beneath 2 Remove the 2 screws on the panel as shown above Front cover is now removed ...

Page 77: ... screws from the unit as shown in the picture 5 Pull out the power supply unit from the bottom and remove Power supply unit is now removed 6 Replace PSU and reassemble unit using the reverse procedure of steps 1 5 above ...

Page 78: ...78 MSR Replacement 1 Remove 2 screws from side of main unit as shown above 2 Detach cable from MSR unit MSR is now removed 3 Replace MSR and reassemble unit using the reverse procedure of steps 1 2 above ...

Page 79: ...s shown above 2 Remove the CPU from the motherboard 3 Insert new CPU gently into correct position 4 Secure new CPU into place by returning the CPU fixing to its original state NB CPU can easily be damaged if inserted incorrectly or with force Pull out Insert ...

Page 80: ... 80 Memory RAM Replacement 1 Push fixtures on both sides outwards as shown above 2 Remove the memory from its slot 3 Insert new memory into slot and press lightly to fix into place ...

Page 81: ... 81 Display Unit Replacement Remove motherboard before replacing monitor Please refer to p 69 1 Raise the main display unit as far up as possible 2 Remove the 3 screws from underneath as shown above ...

Page 82: ... 82 3 Remove hinge cover 4 Remove the 8 screws from beneath the cover as shown above ...

Page 83: ... 83 5 Disconnect cable connecting monitor to main unit 6 Replace monitor and reassemble unit using the reverse procedure of steps 1 5 above ...

Page 84: ... 84 Installing New Paper Roll 1 Raise the main display unit 2 Press the OPEN button to open the printer unit cover OPEN BUTTON ...

Page 85: ...tly as shown above with loose paper towards the bottom of the unit 4 Draw out the end of the paper roll and close the cover When closing the printer cover press down in the middle to ensure that the paper makes contact with the roller ...

Page 86: ... 86 Paper Jam Correction 1 Cancel printing 2 Raise the main display unit 3 Open the integrated printer cover and remove paper 4 If cover doesn t open check power ...

Page 87: ...nit 2 You will see a small area of paper with a 2cm diameter 3 Push down and rotate the roller until the cutter is in line with the back of the unit 4 Remove the jammed paper and switch power back on Is cover doesn t open by pressing the OPEN button ...

Page 88: ... 88 Printer Roller Bracket Replacement 1 Raise the main display unit 2 Open printer cover ...

Page 89: ... Remove the 6 screws as shown above from the underside of the printer cover Roller and bracket are now removed 4 Replace roller and bracket and reassemble unit using the reverse procedure of steps 1 3 above ...

Page 90: ... 90 Printer Mechanism Circuit Board Replacement 1 Raise the main display unit 2 Lift up the printer cover then remove the 4 screws from either side of the main unit ...

Page 91: ... 91 3 Remove all 8 screws from the areas shown above Printer mechanism cover is now removed ...

Page 92: ... 92 4 Remove the 4 screws from the area marked above Printer mechanism is now removed ...

Page 93: ... 93 5 After removing the printer mechanism remove the last 5 screws as shown above Printer circuit board is now removed ...

Page 94: ...n Mobile 1 5GHz Memory DDR2 SODIMM 1GB up to 2GB HDD SATA 2 5inch max 2 Default 160GB Power supply specification Power Type ATX Operating 0 60 C 32 140 F Temperature Operating Humidity 0 90 relative humidity non condensing Size L x W 6 69 x 6 69 170 mm x 170 mm Weight 0 88 lbs 0 4 Kg ...

Page 95: ...Port reserved for internal printer USB 3 Ports reserved for Touch controller SCR EMV card MSR Controller PS 2 1 Keyboard reserved for Pin Header RS 232 COM 4 reserved for VFD or 2nd display COM 5 reserved for internal printer COM6 reserved for 9pin header ABR Extension MINI PCI LVDS Main display use External I O USB Rear 2 Side 3 PS 2 Mouse 1 Keyboard 1 RS 232 COM 1 3 with 5 12V power output on 9p...

Page 96: ... 2nd HDD storage DVR DVR Card 4 channels support WiFi Mini PCI for wireless LAN VGA Mini PCI for VGA card Safety EMI CE FCC KCC Power Supply AC 110 220V Max 230 watt Free voltage OS Support Windows 2000 XP XPE WEPOS POS Ready Linux Dimension 360 W 351 H 344 D Specifications are subject to change without prior notice ...