Axon AX1023, User Manual

Page 1: ...Axon Body 3 Camera User Manual Models AX1023 AX1024 AX1025 Document Revision C November 2020 ...

Page 2: ... and Android are trademarks of Google Inc Torx is a trademark of Acument Intellectual Properties LLC AXON Axon Axon Body 3 Axon Commander Axon Device Manager Axon Evidence Axon Signal Axon View and Axon View XL are trademarks of Axon Enterprise Inc some of which are registered in the US and other countries For more information visit www axon com legal All rights reserved 2020 Axon Enterprise Inc ...

Page 3: ...ecording Event Mode 17 Muting Audio Recording 17 Adding Markers while Recording 18 Lighting the Camera Display 18 Battery Status 18 Sleep Mode 18 Entering and Exiting Sleep Mode 19 Configuring Your Camera 20 Adjusting Audio Prompt Volume 20 Turning On or Off Camera Lights 20 Turning On or Off Camera Vibrations 21 Stealth Mode 22 Other Settings and Functionality 23 Using Axon View 23 Pairing Your A...

Page 4: ...he Battery 30 Charging an Axon Body 3 Camera while Powered Off 31 Camera Internal Clock 32 Wet Axon Body 3 Cameras 32 Camera Storage 32 Replacing the Battery Assembly 33 Troubleshooting and Other Information 39 Viewing Camera Information on the Camera Display 39 Technical Support 39 Warranty Policy 40 Warnings 40 Radio Waves 40 Declaration of Conformity 42 Compliance Marks 43 ...

Page 5: ...fline mode and is not compatible with Evidence Sync Important Safety and Health Information Read understand and follow all warnings and instructions before using this product The most up to date warnings and instructions are available at www axon com Additional Reading This manual explains how to operate the Axon Body 3 camera hardware Other manuals cover additional aspects of the Axon Body 3 syst...

Page 6: ...nager This section provides information about the out of the box registration process for Axon Body 3 cameras Camera registration requires the use of Axon Device Manager ADM and an Axon Body 3 Dock Prerequisites In addition to an Axon Body 3 camera registration requires Axon Device Manager ADM installed on an appropriate device If you already have ADM installed ensure you have v3 0 3 Android or v2...

Page 7: ...ation The camera starts and the camera display on top of the camera shows DOCK DEVICE or DOCK DEVICE OR CONNECT VIEWXL 2 Place the camera in the Axon Body 3 Dock The camera display shows Register Device the Operation and Triad LEDs are solid blue 3 Open ADM and tap the Settings icon in the upper left 4 Under the Registration heading tap Devices and then tap Axon Body 3 Power button Settings ...

Page 8: ...tart the registration process 6 ADM detects and prepares unregistered cameras The number of detected and prepared cameras appears at the top of the ADM screen When a camera is prepared the Operation and Triad LEDs blink green Go to the camera and press the Select button located between the volume buttons You must confirm the registration by pressing the Select button Select button ...

Page 9: ... following table for your action If you are unable to register ANY cameras this may be potentially a connectivity issue Please reference the Axon Network Whitelisting Guide to ensure that the appropriate networks ports are open If SOME cameras are registering but others are not this may be a transient error Android devices tend to experience more transient errors than iOS devices A suggested gener...

Page 10: ...d Services 45 or 47 Camera unable to reach internet Power the camera off then power the camera back on and allow camera to remain docked for 1 minute prior to retrying It will take about 30 seconds to establish an internet connection Tap Dismiss All and allow ADM to retry the registration If the error persists after retrying to register several times check the internet connection and troubleshoot ...

Page 11: ...feel a short vibration The camera starts emits two short rising pitch tones with a long vibration and then enters Ready Buffering mode To power off the camera press and hold the Power button for 3 seconds The camera emits three short lowering pitch tones with a long vibration when powering off The camera might take several additional seconds to close out of the video if it is powered off before st...

Page 12: ...s operating mode Operating Mode Triad LED Ready Buffering Blinking green Recording Blinking red In the Axon Dock the Triad LED on the front of the camera shows the device status and battery capacity See the camera display for additional information Device Status Triad LED Battery is fully charged 98 Solid green Battery capacity is at mid range 33 to 97 Solid yellow Battery capacity is at low range...

Page 13: ... at your agency The display is divided into a Status Bar and Activity Area In the Field Status Bar Icon Description Battery capacity Camera paired Lights off Stealth mode on Battery low warning to the right of the battery capacity icon Activity Area Icon Description Ready Buffering mode Recording Recording started by Axon Signal broadcast Axon Respond Livestreaming Recording started by gunshot det...

Page 14: ... progress Operation LED Shows information about the camera s current operating mode Operating Mode Operation LED Recording Blinking red Ready Buffering Blinking green Booting up powering down Solid red Mute enabled or Pairing mode Blinking blue Axon Respond Livestreaming Blinking purple Low battery or error Blinking yellow In an Axon Dock with no other action Battery capacity color Firmware update...

Page 15: ...at use this system can be used with a wide variety uniforms and holds the camera to your shirt patrol vest jacket or belt In general Axon mounting system consist of the attachment piece called the key on the camera and the attachment receiver called the lock on the mount To lock a camera in place insert the key of the camera into the lock of the mount and turn it 90 degrees counterclockwise when y...

Page 16: ...a blinks green The camera will be capturing video but does not record to permanent memory while in Ready mode Buffered video duration is 30 seconds by default 00 00 30 When Recording Event mode is activated the buffered video captured directly before the event is saved and attached to the event in permanent memory This feature is intended to capture the video of an incident just before a recording...

Page 17: ...o does not contain audio The moment Recording mode begins both video and audio are recorded from the camera and GPS coordinates are recorded This will continue throughout the duration of the recording until you stop the recording The camera provides you with indications that it is in Recording mode The camera display shows STARTING and then the recording icon The Operation LED on the camera blinks...

Page 18: ...laying the video To add a marker to a video while you are recording Press and release the Select button within 1 second The camera will vibrate once Lighting the Camera Display At night and in low light situations you can use the Select button to backlight the Camera Display To backlight the display Double press the Select button The camera display is backlit for 5 seconds Battery Status The batte...

Page 19: ...ernative to completely powering down the camera during private situations it should not be considered a replacement for powering the camera off Certain background processes are running while the camera is in Sleep Mode and the battery will still deplete while in this mode just at a slower rate Entering and Exiting Sleep Mode To enter Sleep Mode 1 Presses the Power button The camera display shows P...

Page 20: ...he camera provides audio feedback and indicates the volume setting on the Camera Display as the volume changes Using Axon View Go to help axon com or see the Axon View for Android Devices User Manual or the Axon View for iOS Devices User Manual for detailed information about using Axon View Your Axon Body 3 camera must be turned on and paired with your mobile device Open Axon View app on your mobi...

Page 21: ...Profile page for your Axon Body 3 camera In the Device Settings section Use the Indicator Lights toggle switch to turn the light off or on Save the new setting Turning On or Off Camera Vibrations During normal operation Axon Body 3 cameras use vibrations haptic feedback to notify you of the camera status For some situations you may wish to turn off the vibrations for your camera If allowed by your...

Page 22: ... status bar To exit Stealth mode Press and hold Volume or Volume for 3 seconds The S icon is no longer shown on Camera Display status bar Using Axon View Go to help axon com or see the Axon View for Android Devices User Manual or the Axon View for iOS Devices User Manual for detailed information about using Axon View Your Axon Body 3 camera must be turned on and paired with your mobile device Open...

Page 23: ...or go to help axon com for additional information Note All data is stored on the Axon camera No videos are stored on your smart device Go to help axon com or see the Axon View for Android Devices User Manual or the Axon View for iOS Devices User Manual for information about using Axon View Pairing Your Axon Body 3 Camera with a Smart Device For additional information on using Axon cameras with a s...

Page 24: ...hnology does not transmit a signal to end recording The camera must be stopped manually Axon Signal technology cannot turn an Axon system on If the Axon Body 3 camera is turned off the camera will not record even if a device equipped with Axon Signal technology transmits a signal Devices equipped with Axon Signal technology have a signal range of approximately 30 feet 9 1 meters and can be purchas...

Page 25: ...selects Launch Standalone Mode and then connects the camera to the computer The normal View XL procedures are used to review recordings add metadata and upload recordings Go to help axon com or see the Axon Body 3 Camera and View XL Standalone Mode Guide for information on using Axon View XL Standalone mode ...

Page 26: ...tton for 3 seconds Add Marker While recording press Select button Increase speaker volume Press Volume button Decrease speaker volume Press Volume button Turn on or off lights Press and hold Volume button for 3 seconds Enter Stealth mode Press and hold Volume button for 3 seconds Exit Stealth mode Press and hold Volume or Volume button for 3 seconds Enter or exit Mute mode While recording press an...

Page 27: ...be active or displayed at your agency In the Field Status Bar Icon Description Battery capacity Camera paired Lights off Stealth mode on Battery low warning to the right of the battery capacity icon Activity Area Icon Description Ready Buffering mode Recording Recording started by Axon Signal broadcast Axon Respond Livestreaming Recording started by gunshot detection Microphone off mute mode Sleep...

Page 28: ...ting Mode or Action Audio Notification Haptic Notification vibration Power on Two short rising pitch tones One long duration Power off Three short lowering pitch tones One long duration Start recording Two short tones Two short duration Recording reminder Two short tones every 2 minutes Two short duration every 2 minutes Stop recording return to Ready mode One long tone One long duration Volume up...

Page 29: ...igured to display the camera s operating mode Operating Mode Triad LED Ready Buffering Blinking green Recording Blinking red Triad LED in an Axon Dock In the Axon Dock the Triad LED on the front of the camera shows the device status and battery capacity See the camera display for additional information Device Status Triad LED Battery is fully charged 98 Solid green Battery capacity is at mid range...

Page 30: ... display Do not place the lens under running water or apply jets of water to the camera lens Do not use compressed air to clean the camera Compressed may damage the camera s microphones Ensure the Axon Body 3 microphone openings are clean and clear of any debris Charging the Battery The Axon Body 3 camera battery is charged by placing the camera in an Axon Body 3 Dock or by connecting a USB C cabl...

Page 31: ...era battery when an Axon Body 3 Dock is not available However Axon recommends that you regularly place you Axon Body 3 camera in an Axon Body 3 Dock to ensure that the camera has the correct time synchronization and latest firmware updates If needed you can request a USB A to USB C cable directly from Axon Contact your Axon Representative or Axon Support for assistance 1 While your Axon Body 3 cam...

Page 32: ...fully dry If a camera is charging when it gets wet remove the camera from the charging source dock or USB cable use a paper towel or absorbent cloth to blot the connector and then allow the connector to fully dry The USB C connector must be fully dry before placing the camera in a dock or connecting a USB C cable Camera Storage Axon on officer cameras should not be stored in environments where the...

Page 33: ...ng the Battery Assembly Before you begin ensure you have the required supplies T5 Torx driver Axon Body 3 with a dead battery Replacement Axon Body 3 camera battery assembly Ensure the camera is powered off 1 Remove all 6 screws from the back panel of the Axon Body 3 Camera ...

Page 34: ... of 44 2 Remove the back cover to reveal the battery assembly 3 Gently peel the gray PGS layer off the battery PGS layer is attached to the battery with a small adhesive patch near the top 4 Disconnect the battery connector from the main board by lifting it up ...

Page 35: ...nterprise Inc Page 35 of 44 5 Lift battery assembly from top edge and slide the PGS through the slot in the bottom of the assembly to remove from camera 6 Locate the slot between the foam and plastic frame at bottom of new battery assembly ...

Page 36: ...edge of replacement battery into camera and press down bottom edge to secure Make sure the PGS is pulled all the way through the slot at the bottom of the battery assembly 8 Carefully align and press down on battery connector to connect to main board Caution Make sure connector is properly seated before pushing down to avoid damaging internal pins ...

Page 37: ...sing down on adhesive patch Make sure the PGS layer is pulled taught and not tilted left or right Check that PGS is between red markings on battery to ensure proper alignment 10 Inspect yellow gasket to ensure it is properly seated in the groove around the perimeter of the camera No slack between PGS layer and battery ...

Page 38: ... 11 Gently replace back cover and tighten all 6 screws starting with the 2 center screws Screws should be tightened to 2 5 in lbs to ensure a water tight seal 12 Dispose of the old battery assembly in accordance with your local regulations regarding battery disposal ...

Page 39: ...ra Information on the Camera Display You can view some camera information such as the camera serial number for the Axon Body 3 camera on the camera display using the following steps 1 Turn on you Axon Body 3 by pressing the Power button READY is shown on the camera display when the camera is on 2 Press Power button and Program button at the same time The camera display shows three options About Ce...

Page 40: ...e product warranty and the user s authority to operate the equipment Your wireless device is a radio transmitter and receiver It is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission FCC of the U S Government These limits are part of comprehensive guidelines and establish permitted levels of RF energy f...

Page 41: ... operation This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de l...

Page 42: ...ted power e i r p is not greater than necessary for successful communication Conformément à la réglementation d Industrie Canada le présent émetteur radio ne peut fonctionner qu au moyen d une antenne d un seul type et d un gain maximal ou inférieur approuvé pour l émetteur par Industrie Canada Dans le but de réduire les risques de brouillage radioélectrique pour les autres utilisateurs il faut ch...

Page 43: ...u Axon Body 3 by pressing the Power button READY is shown on the camera display when the camera is on 2 Press Power button Program button at the same time 3 The camera display shows three options About Cellular and Legal 4 Use the Volume or Volume button to highlight Legal and then press the Select button 5 The camera display will automatically scroll the following information Optionally you can u...

Page 44: ...e Inc Page 44 of 44 IC 8803A S01200 Contains FCC ID X4GAB7610 Contains IC 8803A AB7610 For Model AX1025 Model AX1025 ANATEL ID 16084 20 10342 Módulo incorporado ANATEL 05289 18 01568 6 Press the Event button to return to the normal camera display ...