Axon VIEVU Docking Station, User Manual

Page 1: ...ion and VERIPATROL This guide describes how to use the VIEVU Docking Station with VIEVU cameras and software Additional support material is available at www vievu com support VIEVU Docking Station User Guide CONTACT US If you need assistance or have any questions please visit www vievu com docking station support contact us by phone at 888 285 4548 or email support vievu com ...

Page 2: ... Time Zone 11 Hostname 12 Location 13 Proxy Server 13 IP Address 14 DNS Settings 15 NTP Server Settings 16 SSL Certificate Support 16 NETWORK TOOLS 17 Traceroute 17 Ping 18 SNMP Monitoring 18 FIRMWARE 24 Overview 24 Remote Update Of Docking Stations From VIEVU Solution 25 Automatic Update of Docking Station Firmware with VERIPATROL 26 Manual Update of Docking Station Firmware 26 Automatic Update o...

Page 3: ...Overview 30 Docking Station Port 30 LE4mini Port Insert 30 LE3 Docking Station Port 30 Connecting Cameras to a Docking Station 30 CAMERA LEDS 32 LE5 LEDs 32 LE5 LITE LEDs 33 LE4 LE4mini LEDs 33 LE3 LEDs 33 ARCHITECTURE 35 CLOUD ENVIRONMENT 35 LOCAL SERVER ENVIRONMENT 36 APPENDIX A XML CONFIGURATION FILE 38 CONFIGURE A DOCKING STATION USING AN XML FILE 38 ...

Page 4: ... VIEVU cameras The Docking Station is connected to an Ethernet cable and communicates over the internet to automatically transfer video files to VIEVU Solution or VERIPATROL Docking Stations may be mounted on a flat surface or be wall mounted Figure 1 Figure 1 Obtaining IP Address To set up the Docking Station connect an Ethernet cable and power cable to the rear of the Docking Station Figure 2 Th...

Page 5: ...rt the USB flash drive into the USB port on the back of the Docking Station and wait up to 5 minutes 5 The Docking Station configures itself according to the XML file settings 6 A text file containing the IP address assigned to the Docking Station is added to the USB drive See Configure A Docking Station Using An XML File for more information Log In Once you know the IP Address of the Docking Stat...

Page 6: ...fault credentials to login to the Docking Station Login ID admin Password vievu123 4 The Docking Station Configuration page is displayed Figure 4 Note If your login fails the credentials may have already been changed In that case please contact your system administrator to help resolve the issue ...

Page 7: ...the various settings on the Configuration page to match your current environment VIEVU Solution or VERIPATROL The Configuration page also provides additional customer manageable settings Figure 4 VIEVU Software Your Docking Station can be configured for use with VIEVU Solution or VERIPATROL To configure the Docking Station for use with VIEVU Solution 1 From the Configuration page select VIEVU Solu...

Page 8: ...ver information press Save 6 When the Docking Station configuration has been updated a success message is displayed Figure 6 7 Press OK and you are returned to the Configuration screen 8 Click on Test Connection to verify that your settings are correct 9 A Connection created successfully message is displayed Figure 7 ...

Page 9: ...changes you may restore the default values by clicking on Reset To Defaults and try configuring the Docking Station again 11 Then press Test Connection to ensure that the Docking Station can communicate with the server To configure the Docking Station for use with VERIPATROL 1 From the Start menu and in the VIEVU Software drop down box select VERIPATROL Figure 8 2 Enter your VERIPATROL Server IP A...

Page 10: ...ion User Guide 22 January 2019 Version 2 46 7 0 Page 10 Figure 8 3 After completing the Configuration page click on Save 4 You are requested to perform a restart of the Docking Station Figure 9 Figure 9 5 If you selected ...

Page 11: ...em needs to restart Figure 10 Figure 10 6 Press OK and you are returned to the Configuration screen 7 Then press Test Connection to ensure that the Docking Station can communicate with the server 8 A Connection created successfully message is displayed Figure 11 Figure 11 Time Zone To setup your time zone 1 From the Time Zone drop down list select the time zone for your location Figure 12 ...

Page 12: ...d at this Docking Station and are reflected in the video timestamps Hostname A hostname allows you to reference your Docking Station using a name of your choosing To configure a hostname for your Docking Station 1 In the Hostname field enter the hostname that the Docking Station will use Figure 13 Note By default each Docking Station is given a unique hostname identifier ...

Page 13: ...cking Station is located To configure a location for your Docking Station 1 Set the Docking Station location from the Docking Station page in VIEVU Solution See the VIEVU Solution User s Guide for details Figure 14 2 Press Save to apply the changes Proxy Server A proxy server overrides the Configuration settings that are entered into the Configuration screen To setup a proxy server 1 If a proxy se...

Page 14: ... 15 4 Press Save to apply the changes IP Address By default your Docking Station is setup to use an automatically generated DHCP IP Address You may specify a static IP address in the IP Address window To use a static IP address instead of a DHCP assigned address 1 Select the Static IP Address radio button Figure 16 2 The static IP Address information is requested 3 Enter the IP Address Subnet Mask...

Page 15: ...n name into an IP address The DNS identifies Docking Stations on the network by a DNS Name instead of by an IP Address To configure a DNS 1 Select the Use Static DNS Settings checkbox in the DNS Settings window 2 Two fields are added for a Primary DNS and a Secondary DNS Figure 17 Figure 17 3 Enter a Primary DNS and optional Secondary DNS 4 Press Save to apply the changes 5 The Docking Station wil...

Page 16: ... server 5 Press Save to apply the changes Note The time information from the NTP server is applied to both the Docking Station and all cameras connected to this Docking Station SSL Certificate Support Secure Sockets Layer and more recently Transport Layer Security are both frequently referred to as SSL These are cryptographic protocols for providing communications security over a computer network ...

Page 17: ...rk Tools page 1 Select the Network Tools tab at the top of the screen 2 The Docking Station Tools page is displayed Figure 20 Figure 20 The fields in the Docking Station Tools page are discussed in the following sections Traceroute A traceroute traces an internet packet from your Docking Station to an Internet host It shows you how many hops the packet required to reach the host and how long each ...

Page 18: ...ults in the output box below Figure 22 Figure 22 Note By default your VIEVU Solution website does not respond to ping requests which results in packet loss SNMP Monitoring The Simple Network Management Protocol SNMP is a protocol that governs querying and monitoring hardware and software on a computer network It is a popular protocol for network management used for collecting information from and ...

Page 19: ...e Manager Community String field enter an ID that is sent along with each SNMP trap by default this is set to public Note VIEVU Docking Station sends traps on UDP Port 162 In the Agent Community String field enter an ID that is sent along with each SNMP Get Request by default this is set to public Figure 23 4 When finished click Save to exit this window To setup SNMP v3 monitoring 1 Click the SNMP...

Page 20: ...VIEVU Docking Station User Guide 22 January 2019 Version 2 46 7 0 Page 20 Figure 24 ...

Page 21: ...on algorithm for agent password integrity checking in the Authentication Protocol field Enter a message encryption privacy Password Select an authentication algorithm for message encryption in the Privacy Protocol field Figure 25 Figure 25 5 In the Manager Settings window In the Host field enter the manager IP address or hostname where traps will be sent Select the security mechanism for handling ...

Page 22: ...uthentication Protocol field Enter a manager message encryption privacy Password Select a manager authentication algorithm for message encryption in the Privacy Protocol field Figure 26 Figure 26 6 When finished click Save to exit the SNMP v3 configuration windows Note To ensure secure HTTPS connections the latest release of software allows you to upload SSL certificates on the Configuration tab ...

Page 23: ...rror flag to indicate trouble with a port It goes to 2 or 3 if there is an error and 0 if no error upAttentionReason 1 3 6 1 4 1 99999 1 1 1 101 String Short description of the reason why attention is required e g commit failed API logon failed usbPortTable 1 3 6 1 4 1 99999 1 1 Table A table containing information on current state of MDN s USB ports usbPortEntry 1 3 6 1 4 1 99999 1 1 1 Row An ent...

Page 24: ...ver this message appears when the video has been uploaded to target server but can t be committed for any reason e g network connectivity problem server related issue Failed to parse metadata file this message appears when MDN detects corruption of video file metadata Metadata can be re entered manually Too many errors OID 1 3 6 1 4 1 99999 1 2 2 this trap is sent if video cannot be uploaded to th...

Page 25: ...n you should remotely update the firmware on multiple or single Docking Stations from the VIEVU Solution Docking Station Management page When the firmware version of the Docking Station is older than the version available for update an update available label is displayed next to that Docking Station Please refer to the VIEVU Solution User Guide for details If you are using the Docking Station with...

Page 26: ...ing the update to your Docking Station To update Docking Station firmware 1 In the Docking Station Firmware update section Figure 28 click Browse from the Select file to upload field 2 Navigate to and select the latest firmware zip file on your computer 3 Click the Upload button and wait for the gray progress bar to become fully green 4 Select Upgrade Firmware to apply the firmware update 5 Allow ...

Page 27: ...Figure 29 Preferences The Preferences page lets you change the Docking Station user login name and its associated password Overview To open the Preferences page 1 Select the Preferences tab at the top of the screen 2 The Docking Station Preferences page is displayed Figure 30 ...

Page 28: ...hange login credentials for the Docking Station Note Make sure any changes to the login credentials are carefully backed up in case the credentials are forgotten Change Login To change the Docking Station login username 1 In the Change Login field enter the new login name Figure 31 2 Press Save to apply the changes ...

Page 29: ...9 Figure 31 Change Password To change the Docking Station password 1 In the Change Password section Figure 32 enter the new password in the New Password field 2 In the Confirm Password field enter the new password again to confirm 3 Press Save to apply the changes Figure 32 ...

Page 30: ...tation supports the LE4 LE4mini LE5 LITE and LE3 cameras LE4mini Port Insert Each port on the LE4 Docking Station accommodates either an LE5 LITE LE4 or an LE4mini camera To convert a port that is configured for an LE4mini camera into a port for an LE4 camera remove the insert by pressing the tab on the rear and pulling up as shown Figure 33 Figure 33 LE3 Docking Station Port The LE3 Docking Stati...

Page 31: ...the port If you feel resistance ensure the rubber USB cover is fully rotated to expose the connector aligned with the slot at the rear of the port and that the camera is oriented correctly Warning To avoid permanent damage to the Camera or port Do not attempt to force the camera into the port 4 The lights on top of the camera communicate the camera s status Figure 36 When a camera is connected to ...

Page 32: ...ns cover to the On position watch for a solid amber light Camera LEDs Each camera contains 2 Light Emitting Diodes LED on the top of their case When the recording lens is facing away from you there is a status light on the right side and a charging light on the left side LE5 LEDs Status Light Solid Blue Camera is connected to the Docking Station and is queued to upload Slow Blink Blue Camera is up...

Page 33: ...urred White Light Camera is installing new firmware Do not disconnect the camera Charging Light Solid Red Battery is charging Solid Green Battery is fully charged LE4 LE4mini LEDs Status Light Solid Blue Camera is connected to the Docking Station and is queued to upload Slow Blink Blue Camera is uploading video Do not disconnect the camera No Light Camera has finished uploading video Slow Blink Ye...

Page 34: ...VIEVU Docking Station User Guide 22 January 2019 Version 2 46 7 0 Page 34 Solid Red Battery is charging Solid Green Battery is fully charged ...

Page 35: ...ment Figure 37 The details of each interface are described in Table 2 Table 2 Description Resource URI IP Address Port VIEVU Solution Webserver Provided in Welcome email Provided in Welcome email 443 TCP HTTPS VIEVU Solution File Storage Provided in Welcome email Provided in Welcome email 443 TCP HTTPS Firmware Update Location solutionstorage blob core windows net 168 63 89 78 443 TCP HTTPS Intern...

Page 36: ... Station and external systems in a local server environment Figure 38 The details of each interface are described in Table 3 Table 3 Description Resource URI IP Address Port VIEVU Server 43690 TCP Internet Time Source NTP Optional pool ntp org 123 UDP Firmware Update Location solutionstorage blob core windows net 168 63 89 78 443 TCP HTTPS Docking Station Configuration Webpage 80 TCP HTTP 161 UDP ...

Page 37: ...VIEVU Docking Station User Guide 22 January 2019 Version 2 46 7 0 Page 37 Docking Station SSH VIEVU Support Use Only 22 TCP SSH ...

Page 38: ...ough the VIEVU Solution Website Settings tab Access token menu item This must be specified if Software solution IPAddress defines IP address of VERIPATROL server This must be specified if Software veripatrol Port defines the TCP port used to access a VERIPATROL server This must be specified if Software veripatrol Timezone taken from a value listed in the file time zones txt located on the VIEVU su...

Page 39: ... firmware is enabled or not CameraAutoUpdate true false value which defines whether automatic update of assigned camera firmware is enabled or not CameraProcessing UpdateUnassigned true false value which defines whether to update unassigned cameras or not Logging DebugLogs true false value which defines whether the Docking Station will write to debug logs or not CameraDebugLogs true false value wh...

Page 40: ...sword the agent privacy password snmpManager describes the outbound SNMP manager settings o snmpMgrHost a Fully Qualified Domain Name or IP address which identifies where to send traps o username the user name which is used to send traps o securityLevel noAuthNoPriv authNoPriv authPriv value that describes the security level of the manager o authProtocol MD5 SHA protocol that is used for authentic...