bankSA EFTPOS 1i, User Manual

Page 1: ...EFTPOS 1i Terminal User Guide Learn how to use your new terminal with this easy to follow guide...

Page 2: ...ntactless transactions 7 3 2 Inserting a Chip Card 7 3 3 Swiping a Magnetic Stripe Card 7 3 4 CCV Security Codes 8 What is CCV 8 Where can I find the CCV Security Code 8 Should I save CCV Security Cod...

Page 3: ...terminal and feel comfortable operating it using this as a guide This guide will cover all transaction types as well as additional processes to ensure a smooth transition to your new terminal A brief...

Page 4: ...00 650 977 You must ensure that all equipment and materials are available to be returned within five business days of our request Fees and charges will continue to be incurred until the equipment is r...

Page 5: ...re the terminal base is connected to power 2 Ensure the terminal base is connected to your Point of Sale POS via a supported communications method 3 Ensure the terminal is fully charged or is sitting...

Page 6: ...only be used in the event that the POS communications to the bank are and or the terminal is in standalone lite mode and this process should be seamless during a transaction 3 0 Procedures 3 1 Conduc...

Page 7: ...estpac and MasterCard or Westpac and Visa networks No accidents To make a purchase your card needs to be within 4cm of the contactless terminal for more than half a second the merchant must have alrea...

Page 8: ...ly cards payment cards that do not have a chip and some international cards Your terminal will be able to process these cards as normal How to process a Purchase with Cash Out transaction If Cash Out...

Page 9: ...o process a Cash Out only transaction If Cash Out is enabled on the terminal customers can be given cash out Cash is available from cheque and savings accounts only Terminal Screen Next Step READY 14...

Page 10: ...it must be approved So you will not be billed twice even if you accidentally hold your card against the terminal more than once Fraud protection The 24 7 Falcon fraud detection system gives you great...

Page 11: ...can be carried out on credit or charge cards to reverse a transaction that has not yet settled where available You should also know that debit card and pre authorisation transactions cannot be voided...

Page 12: ...tained if the receipt shows the original purchase as Approved and no Tip is added Terminal Screen Next Step READY 14 35 29 10 13 Start by initiating the transaction via the POS interface including ent...

Page 13: ...le for all chargebacks on MOTO ECOM transactions You must retain all merchant receipts for at least eighteen months from the transaction date Terminal Screen Next Step READY 14 35 29 10 13 Start by in...

Page 14: ...READY 14 35 29 10 13 Start by initiating the transaction via the POS interface Swipe or Insert Card Physically present the card to the terminal by swiping or inserting Manual entry of card number via...

Page 15: ...ll be shown last four card number digits amount authorisation number Confirm via the POS whether the authorisation details shown are correct PRE AUTH Verify Checkout Correct Wait for the POS Scanning...

Page 16: ...unt authorisation number Confirm via the POS whether the authorisation details shown are correct If NO is selected the terminal will prompt for ROC re entry if the ROC was entered into the terminal or...

Page 17: ...e PC EFTPOS EMS client to schedule an Automatic Settlement time Refer to your POS vendor or PC EFTPOS for assistance To process a Manual Settlement Terminal Screen Next Step Start by initiating the tr...

Page 18: ...Step LOGON REPRINT SHIFT TOTALS PREV NEXT Select Bank Logon on the terminal This option is on page 3 of the idle screen BANK LOGON PLEASE WAIT The Logon will be performed and will then return you to...

Page 19: ...cm of the contactless terminal for more than half a second the merchant must have already entered the transaction amount into the terminal and it must be approved So you will not be billed twice even...

Page 20: ...nt must have already entered the transaction amount into the terminal and it must be approved So you will not be billed twice even if you accidentally hold your card against the terminal more than onc...

Page 21: ...on is on page 2 of the idle screen MERCHANT PASSWORD 1234 Enter your merchant password or contact the Merchant Helpdesk for assistance Once your password is accepted your settlement receipt will be pr...

Page 22: ...Card A card that gives the customer access to a cheque or savings account The customer must be present when accessing these account types Details cannot be hand keyed into an EFTPOS terminal Merchant...

Page 23: ...saction has been approved 08 APPROVED With signature The transaction has been approved if the signature is correct Y1 APPROVED The transaction has been approved Y3 APPROVED The transaction has been ap...

Page 24: ...r form of payment Advise cardholder to contact card issuer 75 CANNOT PAY Retry the transaction If the transaction is declined again obtain another form of payment Advise cardholder to contact card iss...

Page 25: ...23456789876 INV ROC NO 000553 BANK REF 001258 DATE TIME 23 JUN 09 11 35 AID A0000000041010 TC 244F234AC7FD7547 AMOUNT 20 00 TOTAL AUD 20 00 AUTH 182126 APPROVED 00 Remember to always check the receipt...

Page 26: ...This page has been left blank intentionally This page has been left blank intentionally...

Page 27: ...Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 BSA06267 11 14 For further information Ask at any branch Call us on 13 13 76 7 30am to 7 30pm Monday to Friday...