Broadcastvision Entertainment AudioFetch FETCH12, User Manual

Page 1: ...s on a suitable WiFi router Additional instructions are included below Please note that AudioFetch can be ordered expanded in 4 channel increments Your AudioFetchapplication isas follows Proposal Number AudioFetch Model Specific Cables Requested Note If no specific cables or lengths are requested a 25 Ethernet cable and 6 RCA to stereo jack cables for each channel will be enclosed Additional cable...

Page 2: ... using existing or new FM 900 MHz transmitters to save cabling audio sources to AudioFetch 7 7 Configuration Management The Doghouse 8 7 1 Accessing the Doghouse 8 7 2 Welcome Page and Navigation Links 10 7 3 Network Setup 11 7 4 Multi Box Setup 12 7 5 Channels Setup 17 7 6 Audio Settings 20 7 7 System Status 24 7 8 Tools and Utilities 26 7 9 Contact Links 29 7 10 Discovery List 29 8 Stadium Mode ...

Page 3: ...stereo jack headphone jack Either one can be connected into the Analog input of AudioFetch which is a 3 5mm stereo jack Digital connection options are optical and digital coax Note that RCA and digital coax connections are not the same A digital coax output on TV etc cannot connect into the AudioFetch analog input An RCA analog output from TV etc cannot connect into the AudioFetch digital coax inp...

Page 4: ...Vs Cardio clings table tents and door window stickers are provided to enable patrons to easily obtain and use the AudioFetch app Picture B Audio Input Types Picture A Cable Types RCA Plugs 3 5mm Stereo Plug Optical Plug Digital Coax Remove Protective Cover Optical Input Digital Coax Input Analog Input choose one ...

Page 5: ...rect users to website an e mail address and or phone number that you specify Add multiple graphics that rotate through at the time duration you specify Call 888 330 4283x3 to confirm your log incredentials if needed Username Password 5 Expanding AudioFetch for Additional Channels Add a Card Determine which model you currently have and order 1 or more expansion cards FETCH4NE 4 channel Non Expandab...

Page 6: ...xpandable Then follow these instructions to add additional card s Remove the AudioFetch Cover then slide out the base AudioFetch cardfrom the side rails Connect the expansion channel card to the base card as seen here 2 Place the base card into the side rails Use an X Acto knife to cut through the 12 16 20 4 3 1 2 3 4 ...

Page 7: ...cabling audio sources to AudioFetch Accordio Available in 4 or 8 channel increments Fitness centers and sports bars often have existing FM or 900MHz audio transmitters from Broadcastvision Cardiotheater Cardiovision Mye SportsSelect etc The Accordio box can be configured in 4 or 8 channel increments to receive audio wirelessly from transmitters at TVs or cable satellite boxes ...

Page 8: ...udioFetch box are viewed using a web browser on a device PC tablet mobile phone however not compatible with MAC which must be connected to the same network as AudioFetch Most applications do not require access to the Doghouse since the default settings are adequate When adjustments are required please review information in this section The Doghouse Utility App can be used to search for AudioFetch ...

Page 9: ...le iOS devices Search and install AudioFetch Doghouse in the Google Play Android OS devices or Apple iTunes Apple devices with iOS operating system store direct links to the store locations are provided on the web page referenced above Here is an example screenshot of the Apple version Doghouse App Android looks similar During detection about 10 20 seconds After AudioFetch box s detected ...

Page 10: ...oxes correctly More on this later Once the AudioFetch box s are displayed click the Connect button Windows or tap in the information area for the box Android Apple to open the Doghouse for the desired box in your default web browser A login dialog will be displayed this is the Windows version Android Apple will look different but request the same info Default username is ADMIN all upper case Defau...

Page 11: ...tically from the network s DHCP server Or uncheck this setting and enter values for Manual IP Address Subnet Mask Gateway The values must be correct for operation with the connected network contact your IT network administrator for instructions if needed Note that there is usually no need to enter manual information here when the network s DHCP server has been configured with a reservation IP addr...

Page 12: ...tton is clicked the settings are saved and the AudioFetch box will automatically restart If DHCP assigns a new different IP address after the restart then use the Doghouse Utility again 7 4 Multi Box Setup Where more audio channels are required multiple AudioFetch boxes can be connected to the same network up to 32 The MULTI BOX SETUP page is used to configure AudioFetch to work correctly in multi...

Page 13: ...isplays with channels from each of the AudioFetch boxes present This is accomplished by designating the AudioFetch boxes present as BOX A BOX B BOX C BOX D 32 choices up to BOX AF The channels from BOX A will be displayed first by the AudioFetch App channels from BOX B will be displayed next etc For example in a 2 box installation where a 16 channel box has been designated BOX A and a 4 channel bo...

Page 14: ...configured with a BOX A B C D designation Default from the factory is BOX A so when installing a multi box AudioFetch system one must access the Doghouse for each and every box and set the desired designation to ensure channels from each of the boxes are mapped to the desired display order and numbering on the AudioFetch App IMPORTANT Each box must have a different designation Only exception Stadi...

Page 15: ...se for the second box navigate to the MULTI BOX SETUP page and use the drop down selector to select BOX B new setting automatically saved a NOTE Each box has its own Doghouse you must access each box s Doghouse separately 5 If a third box is present access the Doghouse for the third box navigate to the MULTI BOX SETUP page and use the drop down selector to select BOX C 6 If a fourth box is present...

Page 16: ...all boxes have different unique designations For example this display of detected boxes indicates a problem because two boxes are set to the same designation In this case one of the conflicting boxes should be changed to BOX C Note that other box detection in the Multi Box Setup page works only on networks which fully support SSDP discovery protocol Some network configurations do not in this case ...

Page 17: ...el box and display channels 17 32 for BOX B like this While there is nothing wrong with this default channel numbering in the App it may be preferable to have continuous channel numbers If so the CHANNELS SETUP page described next can be used to adjust the channel numbers displayed by the App 7 5 Channels Setup The CHANNELS SETUP shows the installed channels and allows alternate names numbers to b...

Page 18: ... may be replaced by making entries in the Name fields Although up to 10 characters may be entered in the Doghouse the App will display only the first five characters of the channel name entry The App will continue displaying the default channel number for any channels with empty names in the Doghouse So taking the example just above where a 4 channel box has been defined as BOX A and a 16 channel ...

Page 19: ...be lost at the next power cycle With the redefined channel names shown above our 2 box example system will now have the App displaying a continuous set of channel numbers 1 4 for the 4 channel BOX A and 5 20 for the 16 channel BOX B Remember the channel names can be numbers or characters such as CBS MSNBC CH01 etc ...

Page 20: ...s updating only after AudioFetch has connected to the network therefore when using this page please be sure the AudioFetch box is connected to a working network To set the Audio Gain 1 Select the desired channel to adjust from the drop down list 2 Ensure an audio source is connected to the corresponding input on the box 3 Monitor the Peak Audio Status number if an active audio source is connected ...

Page 21: ... above shows an Audio Gain setting of 12 5 and resulting Peak Audio Status of 83 9 this will change continuously The PUBLIC ADDRESS section please scroll further down on the AUDIO SETTINGS page allows the audio from one input channel to interrupt override all other channels automatically when a signal is detected on the designated PA Interrupt channel This allows announcements from a facility s PA...

Page 22: ...ride occurs as desired when someone speaks into the microphone a Experiment with different settings to become familiar with what they do 6 Click the Save Settings button to save the new settings In certain applications the AudioFetch system might be used as a permanent PA system in this case enable the Force Override Always checkbox and then click Save Settings button this causes audio from the de...

Page 23: ...nnels after a person stops speaking Adjust it higher to prevent the system from reverting back to normal audio on all channels when the announcer pauses between words To use the Public Address feature in a multi box installation the line level microphone signal must be split and connected to a channel on each of AudioFetch boxes Then the Doghouse in each box must be configured to enable the PA Int...

Page 24: ...the system and connected users see example on next page Not all information is refreshed automatically click the Refresh button at the bottom of the page to update the display of latest status Click the Reset Statistics button to reset the general statistics in the upper area ...

Page 25: ...25 Click anywhere in the Connected Users per channel area and a detailed list of currently connected users is displayed with various sorting options provided by the drop down selector ...

Page 26: ... and Utilities The TOOLS AND UTILITIES page provides means to change the Doghouse username password an alternate QoS adjustment which can improve audio quality on some networks settings related to how automatic firmware updates are delivered and other utility functions To change username password enter the current credentials into the first two boxes then enter the new username password into the l...

Page 27: ... this setting to determine if it can improve audio quality Expected behavior is that audio will be better with this box un checked on networks using Cisco equipment and better with this box checked on networks using non Cisco equipment But this is not certain and one should experiment to determine which setting produces the best audio quality ...

Page 28: ...o help prevent unauthorized access into the Doghouse by end users of the AudioFetch system By default the Doghouse may be accessed at any time so long as the correct username password credentials are entered By selecting a specific log in window of time from the dropdown box the Doghouse will only be accessible if the initial log in occurs within the selected number of minutes after power on The c...

Page 29: ...e support is required as well as a link to the online portal 7 10 Discovery List The DISCOVERY LIST page contains special settings to be used only in rare situations Generally this page should be left disabled If a network is configured to use DNS Lookup discovery method see AudioFetch networking app notes and if more than 4 AudioFetch boxes will be operating on the network then the settings on th...

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Page 31: ...ulti box system like this can support up to 250 users therefore each audio channel displayed in the AudioFetch App can support at most 250 simultaneous users Some applications require fewer channels but more simultaneous users For example the audio announcement feed for a sporting event in a stadium where thousands of users might want to receive from the same audio channel ...

Page 32: ...me Box letter designation see section 7 4 for how to configure a Example configure all boxes as BOX A 4 All boxes must be configured with the same channel settings see section 7 5 a All boxes must have the same channels enabled disabled b All boxes must have the same channel names entered 5 The network must be able to support the streaming traffic from all the boxes without introducing substantial...

Page 33: ...models boxes having different numbers of installed channels however in this case all boxes must be configured with exactly the same number of enabled channels For help setting up a system to operate in Stadium Mode please contact AudioFetch Technical Support 9 Reference Information Network Traffic and Guest Networks AudioFetch typically works out of the box on simple networks such as when connecte...

Page 34: ... p_3 UDP 6970 6970 This is the audio stream UDP multicast 239 255 255 250 1900 1900 used for fallback discovery UDP 30981 30981 used for fallback discovery p_1 and p_2 indicate port numbers which have been chosen by the mobile device s operating system and typically are different each time the app runs Fallback discovery traffic is required only if the network blocks standard SSDP discovery mechan...

Page 35: ...network is only for access to the internet Because the AudioFetch box connects into the local network via wired Ethernet there s no way the AudioFetch system can work for user mobile devices connected to the guest network Mobile devices need to communicate with the AudioFetch box and this is being prevented by the guest network restrictions in the wireless router The solution is not to use the gue...

Page 36: ...r for guest public WiFi access Use its main WiFi connect the AudioFetch Box into its wired switch ports and then connect its WAN port into a port on the existing network for internet access This configuration will limit public guest access to the existing local network resources yet will not restrict the needed communication with the AudioFetch Box 10 Regulatory Compliance Statements This device c...