Cadillac 1997 Catera, Owner Assistance Information

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Page 2: ...Assistanceand GM s Participation in an Alternative Dispute Resolution Program Keep this booklet with your vehicle and make it available to a Cadillac Catera dealer if warranty work is needed Be sure...

Page 3: ...r if theservicecontract you are considering purchasing does not have the GM Protection Plan emblem shown above on it then it is nottheGenuineGMProtectionPlanfrom General Motors 01996Cadillac MotorCar...

Page 4: ...15 2 CaliforniaEmission Control Warranty 16 3 Emission Warranty Parts List 18 4 Things You Should Know About The Emission Control Systems Warranties 22 CustomerSatisfactionProcedure 25 Assistancefor...

Page 5: ...ntenance Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship Receipts should be retained in the glov...

Page 6: ...SI 6 YRSJ 5 0 0 0 0 MI 100 000MI Bumper to Bumper includes tires Sheet Metal Corrosion 0 Rust Through Emission Control Systems Warranties Powertrain Control Module California Catalytic Converters I 0...

Page 7: ...ing the Warranty Period Repairs Covered The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the Warranty Period Needed repairs will be perfor...

Page 8: ...defect Tire Coverage The tires supplied with yourvehicle are covered against defects in material or workmanship under the Bumper to Bumper coverage Any tire replaced under the Bumper to Bumper coverag...

Page 9: ...ge caused as the result of any of the following is not covered collision fire theft freezing vandalism riot explosion or objects striking the vehicle misuse of the vehicle such as driving over curbs o...

Page 10: ...s or refrigerantsrecommended in the Owner s Manual andMaintenance booklet is not covered Maintenance All vehicles require periodic maintenance Maintenanceservices such as thosedetailed in the Owner s...

Page 11: ...s not authorize any person to create for it any other obligation or liability in connection with these vehicles Any implied warranty of merchantability or fitness for a particular purpose applicable t...

Page 12: ...and GM support the capture purification and reuse of automotive air conditioning refrigerant gases As a result any repairs GM may make to your vehicle may involve the installation of purified reclaime...

Page 13: ...overage Extensions Time Extensions The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for...

Page 14: ...nce you return to the United States for reimbursement consideration you should provide your dealer witha statement of circumstances the original repair order proof of ownership and any paid receipt in...

Page 15: ...d other components of your vehicle may occur at the factory or while it is being transported to the dealer facility Normally anydefects occurring during assembly is detected and corrected at the facto...

Page 16: ...under either of these warranties those parts are warranted for 8 years or 80 000miles whichever comes first EmissionDefect Warranty General Motors Corporation warrants to the owner that the vehicle w...

Page 17: ...arranty Bumper to Bumper coverage There may be additional coverage on GM diesel engine vehicles In any case the warranty with the broadestcoverage applies This warranty applies if your vehicle meets b...

Page 18: ...and adjustments to ensure that your vehicle passes the inspection This is your vehicle emission control system Performance Warranty If any emission related part on your vehicle is defective GM will r...

Page 19: ...should also be aware that GM may deny you warranty coverage if your vehicle or a part has failed due to abuse neglect improper or insufficient maintenance or modifications not approvedby GM If you hav...

Page 20: ...Mass Air Flow Sensor On Board Diagnostic System Oxygen Sensors ParMNeutralPosition Switch Powertrain Control Module PCM Programmable Read Only Memory PROM Throttle Position Sensor Switch Torque Conver...

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Page 22: ...rol System Gasoline Engines Canister Fuel Filler Cap Canister Control Valve Fuel Tank Filler Pipe with restrictor Canister Vent Solenoid Fuel Tank Pressure Control Valve Canister Purge Solenoid Valve...

Page 23: ...vehicle were designed built and tested using genuine GM parts and the vehicleis certified as beingin confolinity with applicable federal and California emission requirements Accordingly it is recomme...

Page 24: ...ithin 10days or a repair not being completed within 30 days constitutes an emergency Retain receipts and failed parts in order to receive compensation for warranty repairs reimbursable due to an emerg...

Page 25: ...t of the vehicle by the dealer or within the time period required by local or state law The only exceptions would be if you request or agree to an extension or if a delay resultsfrom events beyond the...

Page 26: ...concern cannot be resolved by the dealer without further helpcontact the Cadillac Customer Assistance Center by calling 1 800 458 8006 I nCanada contact GM of Canada Central Office in Oshawa by callin...

Page 27: ...Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances The provisions of these laws vary from state to state To the extent all...

Page 28: ...800 833 2622 For Text Telephone devices TTYs Roadside Service 1 800 882 1 112 1 800 458 8006 Canada Customer Assistance Centre 163 005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa On...

Page 29: ...participates in an Alternative Dispute ResolutionProgram The Alternative Dispute Resolution Program is a non court program administered by the Better Business Bureau system to settle disputes between...

Page 30: ...ake a decision which you may accept or reject If you accept the decision GM will be bound by that decision The entire dispute resolution procedure should ordinarily take about forty days from the time...

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Page 32: ...ven cancel the plan for a prorata refund less a small administrative fee While there are other service contracts available on the market today only the GM Protection Plan provides you with an agreemen...

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