CAMBRIONIX OEM PDS-C4, User Manual

Page 1: ...User Manual OEM PDS C4 2022 06 2021 Cambrionix Ltd All rights reserved EN ...

Page 2: ...10 4 4 Connecting the OEM PDS C4 to the Power Supply Unit using Spade Connectors 11 4 5 Registration 11 4 6 Help and Support 11 5 Using your OEM PDS C4 12 5 1 Using without connecting to host 12 5 2 Using when connected to host 12 5 2 1 Connecting the Hub to a host computer 12 5 2 2 Charging 12 5 2 3 Data Transfer 13 5 2 4 Communication Interface and Protocol 13 5 3 Manage Ports Your OEM PDS C4 15...

Page 3: ...nsumables and Placing Orders 24 7 Troubleshooting 27 7 1 Initial troubleshooting tips 27 7 2 Logging through LiveViewer 27 7 3 Hardware Failure 27 7 4 Device connection 28 7 5 Hub connection issues 29 7 6 No GUI 30 7 7 Software troubleshooting 30 8 Returns and Damaged Products 31 8 1 What do I do if my order arrives and something the product is faulty or is physically damaged 31 8 2 What happens a...

Page 4: ...nsuring the OEM PDS C4 can charge the latest devices It is ready to charge out of the box and sync devices when attached to a host computer When a local host computer is connected the host can control the operation of the ports using freely available software Device charging and synchronisation can be monitored through Cambrionix s LiveViewer App the Application Programming Interface API or Comman...

Page 5: ...free use and safety during operation This user manual cannot cover all possible applications If you would like additional information or if problems arise that are not sufficiently addressed in this manual please ask your distributor or contact us directly using the means preferred which are located on the back cover of this manual CAUTION Personal Injury and Damage to the product l Observe the sa...

Page 6: ... Fire Hazard Mandatory action signs Read operating instructions Mandatory regulation 3 4 Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and International safety regulations Modifications to the product could affect safety and render the product non compliant with relevant safety standards resulting in injury or damage to the product CAUTION An...

Page 7: ... compress any part of the product 3 5 Power supply This section describes the safety precautions you must follow when using the power supply CAUTION An electric shock or personal injury may occur l Do not use a damaged power cord or plug or a loose power socket l Do not touch the power plug with wet hands l Do not allow liquids to come into contact with the unit or power supply CAUTION Damage to y...

Page 8: ...eat sources l Connect the plug to an earthed socket CAUTION Damage to your Cambrionix product may occur l Operate the product only in an environment where the ambient temperature is inside the operating temperature range l Operate the product only in an environment where the relative humidity is inside the operating range l Be careful not to leave the power cord underneath a heavy object CAUTION O...

Page 9: ...ionix OEM module may occur l When mounting a Cambrionix OEM module all mounting holes should be used with appropriate spacers screws and a torque level of 1 1Nm l Cambrionix OEM modules are susceptible to Electrostatic Discharge ESD OEM modules should be handled in an ESD safe area l This product is not reverse polarity protected The power connections MUST be connected correctly If in doubt please...

Page 10: ...aging any items that are not required When opening the packaging use a suitable method to open the box i e do not use a knife This is to ensure the product is not damaged CAUTION Personal Injury and Damage to the product l There will be a sticker on the hub advising you to read the User manual before use This will need to be removed before use as it may be covering host ports vents etc 4 2 What s ...

Page 11: ...innermost spade terminal Taking appropriate safety precautions turn the mains supply on Periodic inspection should be made to power supply cables and any USB cables for any signs of damage If any damage is found then replace damaged cord before further use 4 5 Registration You may register your product at www cambrionix com product registration 4 6 Help and Support FAQs and help can be found on th...

Page 12: ...um rate up to 3A specified by the manufacturer will commence once profiling is complete Depending on the state of charge of the device attached this may take tens of seconds 5 2 Using when connected to host 5 2 1 Connecting the Hub to a host computer Connect the OEM PDS C4 to your host system using a USB 2 0 Type C cable Using an incorrect host cable may result in the hub and all subsequent ports ...

Page 13: ...e it would be better to issue settings_display first which gives you the entire settings which you can then modify and re issue in entirity 5 2 3 Data Transfer If you wish to transfer data change applications restore or update your mobile device a data connection to a local host computer is required The hub is compatible with macOS Windows and Linux operating systems and can transfer data between ...

Page 14: ...matically If this is not the case or if a Mac or Linux platform is used the driver may be downloaded from www ftdichip com The VCP drivers are required For Linux or Mac computers the default OS drivers should be used The default communications settings should be set to 115200 baud 8 data bits no parity and one stop bit This is sometimes referred to as 115200 8 N 1 No flow control is used ANSI term...

Page 15: ...nt charging profiles built in 5 3 3 Firmware The firmware can be kept up to date using our LiveViewer software As part of delivering an easy user experience our LiveViewer application is now a set and forget solution The LiveViewer application will discover your USB hub s firmware and present an update for you To update the firmware first go to the firmware updater section of LiveViewer Here you c...

Page 16: ...want to update then select the firmware version you want to upgrade to Once selected press the update button at the top and the update will commence CAUTION Your Cambrionix Firmware may get corrupted l Do not interrupt the Firmware update process l Do not disconnect the power during the update process ...

Page 17: ...efore it is merged into the Release version If you have found a bug that we have a fix for the Alpha and Beta releases may already have addressed these and implemented fixes 5 4 1 LiveViewer LiveViewer is an application downloaded from www cambrionix com products liveviewer Once downloaded and installed on the host computer LiveViewer allows you to switch the ports on and off set the port to charg...

Page 18: ...anced settings page where you can view and change the NVRAM settings including reverting back to default factory settings There is more information on the NVRAM settings and how to manage them in our CLI manual which can be found at the link here 5 4 2 Cambrionix API Cambrionix API allows you to monitor and control each port in more detail and to integrate these functions into your own workflow pr...

Page 19: ...e place or if you prefer you can change to a manual update selection You can also select which version of the software you would like to use between the Alpha Beta or Release options When you have some software updates available you can select install now to begin the installation process a progress bar will appear to show the installation status From this bar you can also view the release notes f...

Page 20: ...on Linux there are two options The first is to use the Software centre then either the list of installed applications or the search bar to find the software you wish to remove Once you have selected the application click on the remove button and you will be prompted for a password enter the password and the software will be removed The second way you can remove software is by using the command lin...

Page 21: ...ology or daisy chained to allow up to 20 devices to be managed from a single host computer simultaneously In order to daisy chain multiple OEM PDS C4 each OEM PDS C4 needs to be connected to mains power individually and the first OEM PDS C4 in the chain should be connected to the local computer through the host port The host port of the next board in the daisy chain is then connected to any of the...

Page 22: ...asured whilst the OEM PDS C4 is under full load and at the highest ambient operating temperature Forced cooling may be required if the board is operated inside an enclosure and or at high ambient temperatures We recommend using a fan placed above or beside the DC DC converter and monitoring fan flow rate and position to ensure the unit remains below 60 C The DC DC converter is the small PCB mounte...

Page 23: ...nd contact Cambrionix immediately l Ensure that the product is switched off and the power cord is removed from the product Hold the power cable by the plug and do not touch either the plug or the power cord with wet or damp hands as an electrical shock may result l Wipe the product with a clean dry and soft cloth Do not use detergents which contain alcohol solvent or surface active agents Do not s...

Page 24: ...1V Maximum Output Current Max per Port 3A Output Power Max per Port 60W Output Power Total 200W 6 3 Physical specifications Input Connectors 1 x USB 2 0 Type C Expansion Port 1 x USB 2 0 Type C Output Connectors 4 x USB 2 0 Type C Maximum Downstream Data Speed per Port 480 Mbps Ambient Operating Temperature range 0 35 C Relative humidity 5 to 95 non condensing Dimensions 123 x 100 x 16mm Weight 85...

Page 25: ...SB 2 0 Type C cable these can be ordered by quoting the product part number and the spare part number available from what s included section These can be ordered from the reseller or solution partner you purchased your OEM PDS C4 from or from Cambrionix directly To find one of our partners local to you please visit www cambrionix com partners where you can learn about the local vendors and distrib...

Page 26: ...OEM PDS C4 Page 26 of 35 ...

Page 27: ... both the API and LiveViewer www cambrionix com software 2 Once in LiveViewer on the left hand side of the screen select the settings section 3 Once in the settings section select the API tab at the top of the screen 4 In the API section click the cog on the right hand side of the local API 5 Click the select all tick box and then the save button 6 After this is enabled use the hub in a way that c...

Page 28: ... via code For example using the command line the instructions would be as below settings_unlock settings_set sync_chrg 0000000000000000 Battery information for Android If you are having issue displaying battery information on Android devices ensure firstly you have ADB tool installed and open then try these things in order 1 Check that developer options are enabled on the android device and then t...

Page 29: ... create more space is to change connections from USB3 to USB2 You can change the connection by disabling USB3 in the BIOS on startup A much simpler way is to use USB2 cables instead of USB3 cables limiting the connection to USB2 7 5 Hub connection issues If you have issues with the hub and connecting to your host system please see below troubleshooting solutions Hub not connecting to host If you s...

Page 30: ...ent application can access the hub To resolve this you will need to close any applications that control the COM port before opening another 7 6 No GUI If you are using a headless system with no GUI then and you require to enable logging for support issues you can use the following command to create the logging cfg file manually echo DEBUG etc opt cambrionix cambrionix log cfg Then after re produci...

Page 31: ...ubleshoot internally l Please include photos of the damaged box and product when contacting Customer Support Note If you have received your order in a damaged box and the damage was indicated to the courier please provide us with a copy of the delivery note detailing this 8 2 What happens after I have requested a Return l If you have not purchased the Product s direct from Cambrionix please contac...

Page 32: ...e warranty and terms section on our website l Where Cambrionix arranges collection return shipping will be free unless Cambrionix notified you otherwise l When contacting us about returning a product please provide the following information Collection Address Weights and dimensions of shipment Preferred collection date and time ...

Page 33: ...Page 33 of 35 9 Compliance and Standards l CB Certificate l CE Tested and marked l FCC Part 15 Tested and marked l RoHS Compliant l Independently safety tested by the Underwriters Laboratory UL under file E346549 ...

Page 34: ...reby acknowledges that all trademarks registered trademarks service marks and other protected names and or symbols contained in this manual and related documents are the property of their respective holders Mac and macOS are trademarks of Apple Inc registered in the U S and other countries and regions Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries Android is a tra...

Page 35: ...ley Road Cambridge CB4 0DS United Kingdom 44 0 1223 755 520 enquiries cambrionix com www cambrionix com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 2022 06 2021 Cambrionix Ltd All rights reserved EN ...