Canon imageFORMULA DR-G1100 Production Document Scanner, Service Manual

Page 1: ...ORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ANY PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS Service Guide History February 20...

Page 2: ...may be reproduced or transmitted in any form by any means electronic or mechanical for any purpose without the prior written consent of Canon U S A Inc except as expressly permitted herein Pursuant to the authorized Service Agreement with Canon U S A Inc Service Provider agrees to indemnify Canon U S A Inc and to hold it harmless from and against any and all claims arising out of Service Provider ...

Page 3: ...Estimated Installation Time End User 7 B Installation Space Requirements 7 C System Requirements 8 D Software Installation Procedures End User 8 E Periodic Maintenance 9 F Special Tools 10 G Consumable Parts 10 H Recommended Replacement Parts 11 V Suggested End User Service Offerings 12 A Warranty Support 12 1 imageFORMULA DR Scanner Limited Warranty 12 B Canon Information Technology Systems Techn...

Page 4: ...ternet Support 19 1 Canon USA e Support Center Website 19 2 Canon USA ISG Central Website 20 VIII Limited Warranty Support 21 A Warranty Parts For Repair 21 B e Tag 23 C On Line Limited Warranty Credit Inquiry 25 X Appendix 27 A Specifications 27 B Warranty 28 C CarePAK Terms and Conditions 29 D List of Tables 31 E List of Figures 31 ...

Page 5: ...ing Speeds Table 2 With up to 600 dpi dots per inch of output resolution these scanners capture details in both color and monochrome The imageFORMULA DR G1130 DR G1100 Series inherits much of their advanced technology found on Canon s imageFORMULA DR 9050C and the imageFORMULA DR 7550C including reliable feeding flexible image processing options and fast scanning speeds imageFORMULA DR G1130 Appro...

Page 6: ...50 100 200 100 200 200 100 200 100 200 300 100 200 100 170 As an Energy Star Partner Canon U S A Inc Canon USA has determined that the imageFORMULA DR G1130 DR G1100 Series meets ENERGY STAR guidelines for energy B Design Features Design features are as follows Ultrasonic Double Feed Detection Auto Power On Off Moiré Reduction Prevent Bleed through Remove Background User Registration Advanced Text...

Page 7: ...Service Guide for additional information Note The imageFORMULA Flatbed Scanner Unit 101 201 cannot operate as a stand alone unit it must be connected to a compatible imageFORMULA DR Series scanner D Configuration Note Configurations shown are for reference purposes only and are subject to change without notice Please refer to the Dealers Price List on the ISG Central Website for the most up to dat...

Page 8: ...RMULA Flatbed Scanner Unit 201 6240B002AA Imprinter Post 4009B003AA Barcode Module 1922B001AA Patchcode Decoder 8262B003AA eCarePAK Option Canon eCarePAK Refer to Page 16 E Box Contents Note Box contents shown are for reference purposes only and are subject to change without notice imageFORMULA DR G1130 DR G1100 Box Contents Table 4 Main Unit USB Cable Power Cable Set Up DVD Reference Guide EFS Wa...

Page 9: ...iew online course is required to service and support this model The Dealer location must maintain at least one 1 technician who has successfully completed the imageFORMULA DR G1130 DR G1100 Series eLearning Course C Who Should Take This Training Field Technicians who are required to install service or support the imageFORMULA DR G1130 DR G1100 Series machines must take this course for certificatio...

Page 10: ...e Highlights Accessible web based training Downloadable learning resources which can include user guides service manuals and other important learning materials Printed version of the training course Students can work at their own pace H Course Equipment It is strongly recommended though not required that the service technician have an imageFORMULA DR G1130 DR G1100 on hand to refer to during this ...

Page 11: ...ation Unit configuration Estimated Installation Time Table 5 Item Estimated Installation Time imageFORMULA DR G1130 DR G1100 30 minutes B Installation Space Requirements Maintain sufficient space around this machine during operation and maintenance and to allow ventilation The rear panel has a power cord and ventilation holes therefore do not press it against a wall Figure 1 Installation Space Req...

Page 12: ...icrosoft Windows XP x64 Edition Service Pack 2 or later o Microsoft Windows Vista Service Pack 2 or later 32bit 64bit o Microsoft Windows 7 Service Pack 1 or later 32bit 64bit o Microsoft Windows 8 32bit 64bit D Software Installation Procedures End User Install the software from the included setup disk that is required in order to use the scanner The software should be installed before connecting ...

Page 13: ...Unit Replace Adjust Replace Adjust Needs adjustments when replacing Rollers for document Replace Bearings also need replacement at the same time as when the rollers are replaced Inside Clean Clean Clean these areas at the same times as the above Periodic Maintenance are performed Feed Path Clean Clean End User Periodic Maintenance Table 7 Location Parts As Necessary Other Remarks Pickup Roller Cle...

Page 14: ...will be reached during a customer s specific machine operation and should be replaced as needed Examples of consumable parts may include but are not limited to feed rollers separation rollers etc The consumable parts provided below show an estimated yield to assist in the initial parts supplies planning Note All consumable parts shown in the below table are for reference purposes only and are subj...

Page 15: ...he imageFORMULA DR 9050C 3 The registration roller upper front and reading roller upper are the same shape but its color of gear is different Registration roller one is black and the reading roller is white Bearing MS2 9004 000 2 Platen roller MA2 8591 000 2 Bearing MS2 9003 000 4 Reading roller lower MF1 4597 000 1 Bearing MS2 9004 000 2 Front U turn roller drive ROLLER U TURN PRE LOWER 1 MA2 864...

Page 16: ...les inquiries Redirects Customer calls to the Service Provider of record If there is no Service Provider of record CITS will o Attempt to resolve hardware software and operational problems o Assist the customer with installation setup o If telephone based troubleshooting fails to resolve a problem CITS will dispatch a 3rd party service provider End user support is also available via the Canon USA ...

Page 17: ...of the ISG Central website for details to help the Dealer or Authorized Servicer become familiar with Canon USA s business processes and the resources that are available to assist the Dealer or Authorized Servicer The Dealer or Authorized Servicer must register through the Authorized Service Provider Customer Registration ASCR system Figure 2 e Support Download Center Web Page Canon USA s Systems ...

Page 18: ...enter website Select Click here to enter or manage your ASCR records now to enter each serial number into the system that you intend to provide on site service and support All service dispatches for that product will be emailed to your dealership Figure 3 e Support ASCR Web Page During registration of the Customer s product serial number s to your service organization choose one of two customer su...

Page 19: ...istered Customers where the Warranty Marketing Program option has been selected The Service Provider of record will handle 100 of all Customer Support Should the customer contact CITS CITS will redirect the call to the Service Provider of record Some Service Providers may choose to have their own help desk serve as the first point of contact rather than CITS This places the burden of having an eff...

Page 20: ...ce after the product warranty has expired the customer will be instructed to contact the Dealer or Authorized Servicer registered to their product under the ASCR Program if the dealer selected either Dispatch by CITS or the Warranty Marketing Program In addition a Canon eCarePAK Extended Service Plan is available for the customer if a Dealer or Reseller is unable to or chooses not to provide post ...

Page 21: ...MULA DR G1130 DR G110 Series Canon USA s Technical Support Center will provide support and problem escalation for the Authorized Servicer The Technical Support Center 1 800 528 2830 will provide second level support imageFORMULA DR G1130 DR G1100 Series Authorized Servicers only A valid Support ID and imageFORMULA DR G1130 DR G1100 Series serial number is required to access the Technical Support C...

Page 22: ...o the call management system a case number will be assigned to the call Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and requires escalation need to follow the process below The status of all escalated cases can be viewed via e Support or by calling the Technical Support Center Canon imageFORMULA DR G1130 G1100 End User End User ...

Page 23: ...n of new releases patches Technical Publications and other information via e mail Search for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or download on line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases In order to access e Support you must ...

Page 24: ...central cusa canon com Access is limited to the Authorized Servicing Dealers Management staff please contact your Regional Dealer Administrator to request access to the System and Technical Support Section of ISG Central Figure 5 ISG Central Log In Web Page When the end user is logged onto ISG Central they must select the Systems Technical Support button to access the Service Guides area of the we...

Page 25: ...ified on the Canon USA Repairable Parts List must be shipped prepaid directly to one of the following Authorized Parts Repair Facilities Hytec Dealer Services Inc 3600 Vineland Road Suite 121 Orlando FL 32811 Nation Wide Repair Service Inc 16151 Foster Street Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service 1 866 655 8676 Customer Service 1 800 883 1001 Technical Support 1 800 798 ...

Page 26: ...t to your account To check the status of your part please contact the APRF Warranty Parts that are not on the Repairable Parts List All original defective which are not specified on the Repairable Parts List must be submitted to Canon Virginia Inc with a completed e Tag limited warranty claim form and a handwritten or computer generated copy of the machine service history Canon Virginia Inc 12000 ...

Page 27: ...onic limited warranty claim form that is completed on line printed out and accompanied by the original defective part being returned to the Warranty Control Section for warranty compensation The e Tag limited warranty claim form can be found in the warranty section of the e Support Center website at http www support cusa canon com Figure 8 e Support e Tag ...

Page 28: ...t s to the address provided on the bottom of the e Tag limited warranty claim The service history log can be handwritten or computer generated and must include the following Dealer Name Part Description Machine Installation Date Date Part Was Removed Machine Serial Number Machine Copy Count Part Number Reason For Removal Work Performed Highlight Current Service Call Canon Authorized Dealers After ...

Page 29: ... The On Line Limited Warranty Credit Inquiry allows your dealership to check download and print details of e Tag credits on the Canon Network Access CNA website e Tag Inquiry To view on line e Tag limited warranty claim credits log onto the ISG Central website at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 10 ISG Central ...

Page 30: ... To check the status of e Tag Limited Warranty Claims already submitted Go to the e Tag Warranty Claim Console as shown on the screen shot in Figure 9 e Support e Tag Warranty Claim Console This table allows you to check the status of your claims To view the details of the e Tag limited warranty claim form simply double click any record Note e Tag limited warranty claims are connected to the e Sup...

Page 31: ...ide Simplex Duplex Scanning Speeds Refer to the imageFORMULA DR G1130 Approximate Scanning Speeds Table 1 and the imageFORMULA DR G1100 Approximate Scanning Speeds Table 2 for the scanning speeds specifications Output modes Black and White Error Diffusion Advanced Text Enhancement Advanced Text Enhancement II 256 level Grayscale 24 bit Color Auto Color Detection Output resolutions 100 100 dpi 150 ...

Page 32: ...PROVIDER NO WARRANTY IS GIVEN ON ANY USED PRODUCT THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF A ABUSE NEGLECT MISHANDLING ALTERATION ELECTRIC CURRENT FLUCTUATION OR ACCIDENT B IMPROPER USE INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN CANON S USER S GUIDE OR OTHER DOCUMENTATION FOR ...

Page 33: ...al number available E Obtaining Service As a condition to obtaining service under this CarePAK you must first troubleshoot your Product s malfunction in good faith with CUSA s technical support team If CUSA cannot fix the Product s malfunction through remote diagnosis CUSA may choose to either 1 exchange your Product through CUSA s Advanced Exchange Service program 2 schedule an on site service ca...

Page 34: ...NABILITY TO USE THE PRODUCT OR ANY COMPONENT THEREOF REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CUSA OR ANY SERVICE PROVIDER OR ASF HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES NOR SHALL RECOVERY OF ANY KIND AGAINST CUSA OR ANY SERVICE PROVIDER OR ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CUSA AND CAUSING THE ALLEGED DAMAGE WITHOUT LI...

Page 35: ...nsumable Parts Table 9 10 Recommended Replacement Parts Table 10 11 imageFORMULA DR G1130 DR G1100 Specifications Table 11 27 Bundled Software Table 12 27 imageFORMULA DR Scanner 90 Day Limited Warranty Table 13 28 E List of Figures Figure 1 Installation Space Requirements 7 Figure 2 e Support Download Center Web Page 13 Figure 3 e Support ASCR Web Page 14 Figure 4 e Support Log In Web Page 19 Fig...