Canon imageRUNNER 2420, Trouble Error Codes List

1 

Canon iR2420 Trouble Error Codes List  

Code 

Description 

Remedy 

E000-
0000 

Startup error 
The temperature detected by the main or 
sub thermistor does not rise to the 
specified value during startup control. 

- Check the fixing film connector. - Replace 
the fixing film unit. - Replace the DC 
controller PCB. 

E001-
0000 

Abnormally high temperature (detected by 
main thermistor) 
The main thermistor detected an 
abnormally high temperature (240 deg C) 
during temperature control. 

- Check the connector of the fixing film unit. 
- Replace the fixing film unit. - Replace the 
DC controller PCB. 

E001-
0001 

Abnormally high temperature (detected by 
sub thermistor) 
The sub thermistor detected an 
abnormally high temperature (295 deg C) 
during temperature control. 

- Check the connector of the fixing film unit. 
- Replace the fixing film unit. - Replace the 
DC controller PCB. 

E002-
0000 

Low temperature during temperature 
control. 
The target temperature is not reached 
during temperature control. 

- Check the connector of the fixing film unit. 
- Replace the fixing film unit. - Replace the 
DC controller PCB. 

E003-
0000 

Abnormally low temperature (detected by 
main thermistor) 
After the temperature detected by the 
main thermistor has reached the specified 
value, it does not reach the specified 
value during initial rotation. 

- Check the connector of the fixing film unit. 
- Replace the fixing film unit. - Replace the 
DC controller PCB. 

E003-
0001 

Abnormally low temperature (detected by 
sub thermistor) 
After the temperature detected by the sub 
thermistor has reached the specified 
value, it does not reach the specified 
value during initial rotation. 

- Check the connector of the fixing film unit. 
- Replace the fixing film unit. - Replace the 
DC controller PCB. 

E007-
0000 

Fixing film sensor failure 
The fixing film sensor is faulty. 

- Check the connector of the fixing film 
sensor. - Replace the fixing film sensor. - 
Replace the DC controller PCB. 

E010-
0000 

Main motor failure 
The main motor is faulty. 

- Check the connector of the main motor. - 
Replace the main motor. - Replace the DC 
controller PCB. 

E019-
0001 

Waste toner full detection 
The waste toner full state was detected. 

Replace the drum unit. 

E019-
0002 

Waster toner full detection sensor is 
faulty. 
The waste toner full state was detected 
continuously for five or more seconds 

- Check the connector of the waster toner 
full sensor. - Replace the waste toner full 
sensor. - Replace the DC controller PCB.