Canon imageRUNNER 5570, Service Manual

Page 1: ...SERVICE GUIDE CANON U S A INC SYSTEMS TECHNICAL SUPPORT DIVISION Rev 0 ...

Page 2: ...D IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING REVISIONS Revisions April 2005 Revision 0 imageRUNNER 5570 6570 Service Guide Rev 0 April 2005 Page i ...

Page 3: ...d in any form by any means electronic or mechanical for any purpose without the prior written consent of Canon U S A Inc except as expressly permitted herein Pursuant to the authorized Service Agreement with Canon U S A Inc Service Provider agrees to indemnify Canon U S A Inc and to hold it harmless from and against any and all claims arising out of Service Provider s possession use or misuse of t...

Page 4: ...t D1 4 G Web Access Software A1 4 H Remote Operator s Software Kit A1 4 I iR Security Kit A2 5 J imagePASS M3 Version 1 1 5 K Multi PDL Printer Kit G1 5 IV Configuration 6 A imageRUNNER 5570 6570 6 B imageRUNNER 5570 6570 Box Contents 7 V Service Features 8 A License Management System LMS 8 B Serviceability 9 C Soft Counter 9 D MEAP Application Counter 10 E Approximate Installation Space 10 F Powe...

Page 5: ...anon USA Technical Support Center 20 3 Internet Support 21 B Call Escalation Procedure 22 C Recommended Monthly Print Copy Volume 23 D Warranty Conditions 23 1 End User Warranty Conditions 23 2 Warranty Administration Reduction Program WARP 23 3 Parts Support Program 24 VII Technical Training 25 A Overview 25 B Certification 25 C Who Should Attend 25 D Training Facilities 26 E Prerequisites 26 1 O...

Page 6: ... T2 Option 33 6 Puncher Unit M1 Option 33 7 Copy Tray L1 Option 34 8 Card Reader C1 Option 34 9 Super G3 Fax Board R1 Option 34 10 imagePASS M3 Option 35 11 Network Multi PDL Print Kit G1 Option 36 B Canon imageRUNNER 5570 6570 Limited Warranty Conditions 37 C Canon GPR 4 Drum Unit Limited Warranty 38 D Acronyms 39 imageRUNNER 5570 6570 Service Guide Rev 0 April 2005 Page v ...

Page 7: ...ter to certified technicians Please refer to the Technical Support section for more information As an Energy Star Partner Canon U S A Inc has determined that these products meets the Energy Star guidelines for energy efficiency 1 II Design Features A imageRUNNER Controller MEAP standard High speed image processing UFR II printing technology Extended copy mailbox features Enhanced send features Imp...

Page 8: ...ng Options 2 sided mode Cover Sheet Insertion Booklet Mode Memory and Margin G Copy Print from Mailbox Functions Maximum Copy Sets of 9 999 The Page Numbering feature offers several functions including reverse numbering number size numbers up to 9 999 with the option of leading zeros numbers with hyphens numbered chapters total page numbering and more Margin Shift Preview screen Delete Page Insert...

Page 9: ...pted PDF documents The Universal Send Kit D1 must be installed to enable the Universal Send PDF Enhancement Kit features When sending a document choose PDF OCR as the file format and the scanned pages will be turned into a searchable PDF document through OCR optical character recognition technology This searchable PDF document is supported by the search command in Adobe Reader Acrobat or in the Mi...

Page 10: ...nbox can be accessed through the URL address eliminating the need to e mail large files G Web Access Software A1 The Web Access Software A16 is a Web browser that allows the end user to browse the Internet and print Web pages directly from the imageRUNNER control panel Up to 100 viewed Web pages can be stored in Favorites which the end user can access without having to re enter the URL H Remote Op...

Page 11: ...Mailboxes Additional Function Settings Job history information Job logs Forwarding Settings Image forms stored in Form Composition License files for MEAP applications Unsent documents User authentication information registered with SDL Mode memory registered using copy mailbox functions Data saved for use in MEAP applications Scan settings registered using the transmission function MEAP SMS Servic...

Page 12: ...ication Interface Board D1 9597A001AA iR Security Kit A2 9942A003AA Expansion Bus Board C1 9596A002AA Web Access Software A1 0113B002AA Remote Operator s Software Kit A1 0115B002AA Finisher T1 0037B001AA Saddle Finisher T2 0038B001AA Puncher Unit M1 option for T1 or T2 8690A002BB Copy Tray L1 0120B001AA Paper Deck V1 0040B002AA Cassette AB1 0119B001AA Tab Feeding Attachment A1 6793A002AA Braille L...

Page 13: ...ard Set 2 0499A005AA Copy Card Set 3 0499A006AA Transparency Type E 100 Sheets Box 9005A001AA Matte Labels 30 up 100 Sheets Box 6101AJ28AA B imageRUNNER 5570 6570 Box Contents Note Box Contents Are Subject To Change Without Notice imageRUNNER 5570 6570 Main Unit MEAP Administration CD ROM Universal Cassette x2 EULA Operators Manual Reference Guide Main Unit Warranty Card Operators Manual Copy Guid...

Page 14: ...accessed through URL http www canon com lms ir The License Key must be entered into the imageRUNNER control panel to activate the software option Additional Functions System Settings License Registration The main power switch on the imageRUNNER must be recycled to activate the new software A CD ROM or additional hardware is not required for installation The following optional software packages req...

Page 15: ...parts as necessary for specific areas every 250 000 prints The frequency of the Quality Assurance Visits will depend on the following conditions monthly print volume environment and customer s handling of the copier equipment A QA Procedure will require the replacement of various consumable parts every 250 000 prints C Soft Counter The imageRUNNER 5570 6570 uses soft counters The control panel nor...

Page 16: ... number of counters available There are twenty 20 counters available for MEAP applications However this imageRUNNER device uses two MEAP application counters one for the Portal Service and one for the optional Universal Send Therefore the number of additional MEAP applications that can be installed is eighteen The Portal Service can be uninstalled to free up one extra counter There are three types...

Page 17: ...based on out of box installation only with a technician experienced on the imageRUNNER 5570 6570 Description Estimated Time imageRUNNER 5570 6570 Main Unit 50 Minutes Paper Deck V1 35 Minutes Finisher T1 30 Minutes Puncher Unit M1 15 minutes Saddle Finisher T2 20 minutes Copy Tray L1 5 minutes Network Multi PDL Printer Kit G1 5 minutes H Service Mode Service mode can be used to predict the life ex...

Page 18: ...igh speed data transmission J Computer Requirements For Upgrading Canon USA strongly recommends that dealers have a computer desktop or laptop available for use as a primary service tool to adequately service the imageRUNNER device The following are the recommended Desktop PC or laptop specifications9 to use for the download 1 CPU Intel Pentium 166MHz or higher 2 Memory 64MB of RAM 3 Free HDD Capa...

Page 19: ...rting a HDD which is available as a service part it must be kept in its original package until it is installed into the main body Exemption clause Canon USA recommends that data stored on the products hard disk drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of the hard disk drive Review the terms of the product s limited warranty for more details ...

Page 20: ...0 000 Pre separation charging assembly scraper FA4 1867 000 1 500 000 Fixing roller FC6 3566 000 1 500 000 Pressure roller FC6 3838 000 1 500 000 Fixing web FY1 1157 000 1 500 000 Insulating bushing FC6 3502 000 2 500 000 Delivery upper separation claw FB5 3625 000 6 500 000 Delivery lower separation claw FA2 9037 000 2 1 000 000 Pickup roller rear FF5 1220 000 4 250 000 Pickup roller front FF5 12...

Page 21: ...ffer roller FC5 3442 000 2 1 000 000 sheets Return roller Rear FC5 3457 000 1 1 000 000 sheets Color white Return roller Front FC5 6873 000 1 1 000 000 sheets Color black P Paper Deck V1 Consumables Description Part Number8 Quantity Estimated Yield Life10 Remarks Pickup roller front FF5 1220 000 1 250 000 Pickup roller rear FF5 1221 000 1 250 000 Pickup feed roller FF5 9779 000 1 250 000 Separatio...

Page 22: ...Thermistor Unit FK2 0809 000 1 500 000 Main thermistor and shutter thermistor Sub Thermistor FM2 4161 000 1 500 000 Separation Charging Wire Cleaner FF5 3090 000 2 500 000 Pre transfer Charging Wire Cleaner FF5 3090 000 1 500 000 Air Filter 1 FC6 3482 000 1 500 000 Air Filter 1 FC6 3483 000 1 500 000 S Service Maintenance for Reader Unit Description Remarks Copyboard glass DADF reading glass Clean...

Page 23: ...eet Charging Assembly Roller electrode Photo sensitive Drum Wipe with isopropyl alcohol and drum cleaning powder CK 0429 000 Photosensitive Drum Electrode for slip ring of drum heater O Clean with isopropyl alcohol 1 electrode 2 protruding wall of electrode where FY9 6008 000 is present Charge collecting brush Developing cylinder T Developing assembly roll Developing Assembly Anti Stray toner Side...

Page 24: ...s passing through ADF or every six month s 11 12 Every 160 000 copies passing through ADF or every one year 11 12 Post separation sensor Reading sensor Reverse delivery sensor Registration roller Feed roller Delivery roller Driven rollers Drive rollers Pick up roller Separation pad Pre separation pad Feeder guides including Mylar 11 The number of copies is the total of sheets actually used 12 The ...

Page 25: ...ecific question There are many causes to various problems but by being at the location when calling it takes the speculation out of the troubleshooting process by supplying accurate answers to what the machine application is doing Provide the serial number of the installed engine or application you are troubleshooting While this is required for access to support it will also provide the Specialist...

Page 26: ... valid Support ID and imageRUNNER serial number is required to access the TSC Hardware support is available Monday through Friday 9 00am 8 00pm Eastern Time and software and connectivity support is available Monday through Friday 9 00am 6 00pm Eastern Time If needed on site customer support will be available through proper escalation procedures Canon USA s TSC support responsibilities are as follo...

Page 27: ...Search for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or download on line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases In order to access e Support you must first register for a Support ID To register for a support ID go on line to the Can...

Page 28: ...roblem during the call Calls that cannot be resolved during the initial call and require escalation need to follow the process below The status of all escalated cases can be viewed via the e Support Center or by calling the TSC End User Contacts Servicing Dealer Canon USA Technical Support Center 1 800 528 2830 Canon USA Engineering Status Modify Canon USA Digital Solutions Specialist Systems Engi...

Page 29: ... of original purchase whichever comes first 2 Warranty Administration Reduction Program WARP Dealers who purchase an imageRUNNER 5570 6570 will receive WARP credit during the month following their purchase The credit covers the dealer s cost for defective parts with a dealer cost under 300 replaced during the term of the end user warranty Defective parts with a dealer cost over 300 replaced during...

Page 30: ...avigate to the Warranty Programs Information Center and locate the Consignment Part order form 3 Complete the Consignment Part order form and submit fax the claim 4 Once the claim is submitted the Warranty Control Section will ship a replacement part packaged with the Original Order Form and a Return Address Label The Original Order Form must accompany the returned defective part The defective par...

Page 31: ...ues This hands on approach will improve each technician s ability to support the products and meet customers needs right from the start Benefits of this approach will include increased hands on time in the classroom with a focus on the main unit and accessories with real world troubleshooting scenarios Special focus will be given to the latest version of the Canon Controller new Induction Heating ...

Page 32: ...u Will Learn Online Course During the online portion of this training program the student will be lead though approximately eight 8 hours of training Items covered include Overview and Configurations Key Operations and Service Mode Functions The Main Controller Original and Laser Exposure Image Formation and Fixing Accessories Connectivity and the License Management System Classroom Course The ima...

Page 33: ...veloped with the Technician and or Systems Engineer in mind Real world practices and tips are added to bring additional perspective to the course H Student Feedback and Course Follow up All students attending the imageRUNNER 6570 classroom course at a Canon USA Regional Training Center will be asked to complete a ten question feedback survey In addition all students completing the imageRUNNER 6570...

Page 34: ...Catalog DU7 3121 000 Service Manual DU7 1136 000 USB Application Interface Board D1 Parts Catalog DU7 3134 000 Service Manual DU7 1146 000 Super G3 Fax Board R1 Parts Catalog DU7 3139 000 Multi PDL Printer Kit G1 Service Manual DU7 1147 000 Universal Send Kit D1 Universal Send PDF Enhancement Kit B1 Service Manual DU7 1148 000 iR Security Kit A2 Service Manual DU7 1135 000 Remote Operators Softwar...

Page 35: ...uding cabling Computer software including drivers Operating systems DOS Windows 95 98 Mac OS System 7 8 9 Network Operating Systems o Novell 3 x 4 x 5 x o Windows NT 2000 Protocols o IPX SPX o TCP IP Printing Scanning In addition computer skills and working knowledge in the following areas may also be helpful Other computer platforms mainframe and UNIX Networking TokenRing future option Basic elec...

Page 36: ... device Canon USA requires that dealers have a laptop computer available for use as a primary tool This laptop must meet the specifications that are listed in the Laptop Requirements For Upgrading of the Service Features Section on Page 12 imageRUNNER 5570 6570 Service Guide Rev 0 April 2005 Page 30 ...

Page 37: ...k Bypass Tab Paper only for Drawers 3 and 4 Duplexing Standard Automatic Trayless Duplexing Magnification From glass 25 400 in 1 increments From DADF 25 200 in 1 increments Preset Reduce Enlarge 25 50 64 73 78 121 129 200 400 Copy Speed Up to 55cpm 65cpm LTR 31cpm 31cpm 11 x 17 39cpm 39cpm LGL 43cpm 50cpm LTRR 35cpm 35cpm STMTR Multipage Copy Speed Up to 55cpm 65cpm LTR 31cpm 31cpm 11 x 17 39cpm 3...

Page 38: ... 125 sheets Capacity per Tray Non Collating mode Tray B LTR STMTR EXEC Up to 1 300 sheets 11 x 17 LGL LTRR Up to 650 sheets Tray C LTR EXEC Up to 2 450 sheets STMTR Up to 1 700 sheets 11 x 17 LGL LTRR Up to 650 sheets Capacity per Tray Collate Group mode Tray B LTR EXEC Up to 1 300 sheets 11 x 17 LGL LTRR Up to 650 sheets Tray C LTR EXEC Up to 1 700 sheets 11 x 17 LGL LTRR Up to 650 sheets Capacit...

Page 39: ...TRR EXEC Maximum Stapling Capacity Up to 50 Sheets LTR EXEC 30 Sheets LGL LTRR 11 x 17 Available Offset Size 11 x 17 LGL LTR LTRR EXEC Saddle Stitch Tray Paper weight 17 lb Bond to 110 lb Index Stapling Capacity Up to 15 Sheets Total Sides Imaged 60 Total Sides 15 Sheets Total Sets 25 sets 1 5 sheets 15 sets 6 10 sheets 10 sets 11 15 sheets Folding V Folding Standard Paper Size Supported LTRR LGL ...

Page 40: ...TR LTRR LGL 11 x 17 STMT STMTR Transmission Time ECM MMR Approx 3 2 seconds page 33 600 bps G3MR method Approx 13 seconds page 33 600 bps G3MH method Approx 13 seconds page 33 600 bps JBIG Approx 2 6 seconds page 33 600 bps Scan Line Density 1 Standard 8 pels mm x 3 85 lines mm Fine 8 pels mm x 7 7 lines mm 200 dpi x 200 dpi Super Fine 8 pels mm x 15 4 lines mm Ultra Fine 16 pels mm x 15 4 lines m...

Page 41: ...02 2 Ethernet 802 3 Ethernet SNAP TCP IP Ethernet II AppleTalk Ethernet SNAP SMB Ethernet II Network OS Novell NetWare v 4 1 4 2 5 5 1 IPX SPX Windows 95 98 Me 2000 XP TCP IP Windows NT 4 0 TCP IP Sun 4 1 3 or later Solaris 2 5 1 or later TCP IP Linux Apple System 8 6 9 9 1 DDP Netware Networks TCP IP NDS Pserver Bindery Pserver Nprinter Rprinter LPD IPP LPD Line Printer Daemon IPP RAW IPPS AppleT...

Page 42: ...ws 98 Me NT 4 0 2000 XP Server 2003 Citrix MetaFrame Macintosh OS X OS 10 2 or later Network Protocol IPX SPX TCP IP AppleTalk Phase II NetBIOS Frame Type IPX SPX Ethernet II Ethernet 802 2 Ethernet 802 3 Ethernet SNAP Auto Detect TCP IP Ethernet II AppleTalk Phase II Ethernet SNAP NetBIOS Ethernet II Network OS Novel NetWare v 3 2 4 1 4 11 4 2 5 5 1 6 6 5 IPX SPX Windows 98 Me TCP IP Windows NT 4...

Page 43: ...rts other than those distributed by Canon which damage the Product or cause abnormally frequent service calls or service problems or e use of the Product with non compatible computers peripheral equipment or software including the use of the Product in any system configuration not recommended in any manual distributed with the Product Nor does this warranty extend to any Product on which the origi...

Page 44: ...ies or parts other than those distributed by Canon which damage the Drum Unit or cause abnormally frequent service calls or service problems Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been defaced removed or altered NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE UNLESS CAUSED SOLELY...

Page 45: ...evel Image Experts Group kg Kilogram lbs Pounds IH Induction Heating LCD Liquid Crystal Display LGL Legal LMS License Management System LPD Line Printer Daemon LTR Letter MB Megabyte MEAP Multifunctional Embedded Application Platform MHz Megahertz mm Millimeter NEMA National Electrical Manufacturers Association OCR Optical Character Recognition PAP Packet Authentication Protocol PC Personal Comput...

Page 46: ...ver Message Block SMS Service Management Server STMT Statement SVGA Super Video Graphics Array TCP IP Transmission Control Protocol Internet Protocol USB Universal Serial Bus URL Uniform Resource Locator v Version V Volt W Watt WARP Warranty Administration Reduction Program imageRUNNER 5570 6570 Service Guide Rev 0 April 2005 Page 40 ...