CareAlert CA-0617, Operation & Instruction Manual

Page 1: ... Model No CA 0617 Operation Instruction Manual IT IS YOUR RESPONSIBILITY TO READ THIS INSTRUCTION MANUAL CAREFULLY Important information instructions for your Smart Dialler Uniquely Flexible Alert System ...

Page 2: ...naged to activate her CA again woke up to find the Ambulance and me with her had to have oxygen to help revive her Very impressed and very thankful A great product Helen Grange South Australia No Qualms in Recommending your company My mum s CareAlert is working fine and mum is relieved that she can now feel safe at home when she is by herself I was very impressed by your quick service I will defin...

Page 3: ... 10 Testing Your Smart Dialler 13 Programming Quick Guide 14 Wireless Pendant Function 15 Emergency Situation Guide 16 Storage of Property Access Keys 18 Precautions and Maintenance 20 Factory or Commercial Applications 21 Changing the Batteries 22 Troubleshooting 23 Frequently Asked Questions 31 Handy Safety Tips 34 Other Products 34 Monitoring Options 35 Warranty and Contact Details 36 ...

Page 4: ...ill be answered by a 24 7 monitoring station who will take the necessary pre arranged steps to ensure a quick emergency response UndernocircumstancesshouldthisSmartDiallerbesolelyrelieduponifyouhavealife threatening illness Using this Smart Dialler completely indemnifies the manufacturer and or its selling agents fromanylegalactionforwhateverreason PLEASE NOTE the following VERY IMPORTANT INSTRUCT...

Page 5: ...ny fault with the Smart Dialler Aremoteprogramminginstallationserviceisavailableforasmallfee Call1300758595 Antenna Speaker LED indicator window and emergency call button Hold down for 2 seconds and tap to cancel Power Battery Indicator Mobile Signal Strength Indicator Landline NBN Indicator A red LED light on your Mobile Strength Indicator means a poor 3G Signal and may not always guarantee your ...

Page 6: ...ikely event of no one answering it will automatically repeat this procedure The Smart Dialler will not accept an answering machine service as being live answered and so will continue to dial the next number The recipient of your distress call hears your pre recorded voice message asking for assistance and then help will be on its way Two way communication may be established via the speaker microph...

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Page 8: ...rt Dialler will give a beep sound and a voice message will play you are in SET mode A small red dot will appear in the indication window showing that the Smart Dialler is in the SET mode STEP 4 Pick up the handset of the telephone that is connected to the Dialler This handset may be a fixed or a cordless phone The Smart Dialler will work with either If however it is a cordless phone you will FIRST...

Page 9: ...ou have a maximum of 45 seconds in which to record one of the following messages At the conclusion immediately press the Key to stop recording and you will hear two beeps If the two beeps sound before you finish your message is too long and will need to be saidalittlequicker Yourmessagecanbechangedatanytimebyrepeatingthisprocedure VOICE OPTION 1 This is Name of full address including state and I h...

Page 10: ...u have stored them through the Smart Dialler indication window It is important that you check these numbers to ensure that theyarecorrect PrecedingeachnumberwillbetheprefixP1 P2 P3etcindicatingPhonenumber 1 2 3 etc To view them press star 8 Your numbers will be displayed in sequential order in the indication window on the top of the Dialler These numbers are also verbalised through the telephone h...

Page 11: ...ion switch on the rear of the Smart Dialler to Alarm and press the yellow button on the pendant If a door bell chime noise sounds the pendant was successfully keyed to the dialler This means it will only trigger your Smart Dialler when the two red buttons are squeezed and NOT another dialler in the neighbourhood Figure A Figure B STEP 12 SCREWTHE ANTENNA IN AND PLACE IN AN UPRIGHT POSITION ONTHE S...

Page 12: ...aller to Power Telecom Jack and Phone If using broadband ADSL with a filter splitter then connect as below OR WI FI MODEM phone ADSL FILTER SPLITTER If USING NBN THEN CONNECT AS BELOW p h o n e Connect to phone port on NBN Modem provided by RSP ...

Page 13: ...eedtoensurethatthereceiversofthecallsareawarethatthis testisbeingperformed WestronglyrecommendthatyouperformaLIVEtestforatleastthe firstnumberprogrammed However ensurethatthisisNOT 000 EmergencyServices 5 With the Smart Dialler in the standby mode Mute or Alarm setting it is advisable to wear your Wireless pendant at all times while in and around your home so that in case of an emergency it caneas...

Page 14: ...to reset switch at rear of dialler to Alarm To Delete Phone Numbers Slide rear switch to set then press 1 to remove first number 2 to remove second number To add another number after deleting simply follow the procedures above IMPORTANT This Smart Dialler requires a DIAL TONE for it to function For your convenience you can find this Quick Guide on the base of your product box 9 Press Yellow Button...

Page 15: ...he red buttons simultaneously for 1 second The reason why both red buttons need to be pressed is to avoid accidental activation This is a priceless safety feature 3 If theWireless Pendant battery is in good order and the Antenna is upright on the Smart Dialler then the working range of the pendant can be up to 150 metres The range will vary according to different circumstances 4 The Pendant can be...

Page 16: ... will open the 2 way communicationfeaturein builtwithinthedialler Thismayallow2 waycommunicationbetween the person in need and the receiver of the emergency call Both parties will need to speak very loudlyforthiscommunicationtobeeffective PleaseNote the2 waycommunicationfeaturewill only be effective if the person in need is within a relatively close distance to the Smart Dialler If no communicatio...

Page 17: ...either bewrittenortypedandgiventothosepersonswhosephonenumbersarestoredinyour SmartDialler Anotificationpadwithupto10tearoffsheetshavebeenprovidedinthe pack received and should be forwarded to the receivers of the emergency call If you have an existing medical ailment then you may wish to advise those on your list that should they receive an emergency call they shouldcontact the ambulance to atten...

Page 18: ...ide Itlocksaroundagasmeterpipeinagasbox itcanlockaroundanassistrailbythefrontdoor oraroundthegrillofasecuritydooretc Itisanexcellentmeansofautomatingentry asthelocationofthesafeandthepinnumberaredivulgedontheemergencymessage Four Wheels for recording access PIN Number Keys Secure in belly of the KeySafe Lock Refer to following page for KeySafe Lock Code Setting Instructions ...

Page 19: ...icaoftheinstructionontherearofKeySafeLockpackagingincaseyoulosetheoriginal Please Note YourresponsibilitywiththeuseofaKeysafelock IfyouoranyotheruseroftheKey SafeLockchangethecodebymovingthechangeleverandforgettorecordthenewpinnumberbefore tumbling changing thewheels youwillNotbeabletore open CareAlertcannothelpyourecover yourcode Thelockisrendereduseless Pleasetaketheutmostcarewhenusingthechangel...

Page 20: ...reat the Smart Dialler with care 5 Only use a dry cloth to clean the Smart Dialler never use any cleaning products or moisture when cleaning Whencleaningbecarefulnottoslidetheswitchatthereartothe set positionforinthis position you will have no dial tone or dial out capability 6 Forincreasedperformance ensurethattheSmartDiallerantennaismovedtotheuprightposition Do not butt the dialler up close to a...

Page 21: ...use if more than 300 volts is recorded This is to help prevent any damage to your CareAlert Smart Dialler in theeventofaPowerSurge ShouldthisfuseblowyouwillneedtopurchaseanewPowerAdaptor online 2 Console battery 6 Volt rechargeable You will need a small Phillips head screw driver to change this battery screwdriver provided 3 Wireless pendant power supply 3Volt Button Battery You will need a small ...

Page 22: ...battery however should therebeapowerfailurethenthisbatteryisreliedupontoensurethattheSmartDiallerwillcontinue to operate for up to 40 hours or longer when new If you live in an area which is subject to frequent blackouts it may affect the longevity of your units battery 2 To change theWireless Pendant battery you will need a small Phillips head screwdriver provided in the original pack ThisWireles...

Page 23: ... dialler to set lift up the phone connected to the dialler and press talk ifacordlessphone thenpressstarzero 0 andwhentheletter d forde learning appears on the LED display on the dialler press zero hash 0 You will hear a double beep Test by pressing the yellow button and if the dialler no longer responds to the pendant yellow button you have successfully de learned the pendant ...

Page 24: ...adapter plug has come out of the power outlet The cable from the phone is not connected to the port marked TEL on the Smart Dialler If cordless phone ensure you press talk first before programming Place the FUNCTION switch to SET position Try another phone Plug the adapter back in Ensure phone cable from fixed phone or cordless cradle is connected to TEL port on Dialler Warning voice message heard...

Page 25: ...reAlert base station The Pendant is non functional and needs to be replaced Replace the Battery pendant Order replacements online Move closer to the base station and retest The Smart Dialler is not responding when the Call Button or Emergency Buttons are pressed on the remote pendant Flat battery in the remote pendant The FUNCTION switch is not on Alarm or Mute position The pendant is not paired t...

Page 26: ...the electronic devices If the problem persists turn off the power to ALL electronic devices If problem remedied then turn on one at a time to identify clashing device Place the main unit in an open environment Preferably around waist height or above Replace the battery Separate the cordless phone and Smart Dialler by a greater distance especially if the cordless phone is a higher powered type The ...

Page 27: ...on on the Smart Dialler The phone receiving the call may not be returning the Star Key signal You may have a piggy back plug at the telecom port picking up interference by what is running through the other leg of the double adaptor You re ADSL Filter may be blocking the star key signal Foxtel maybe the issue The star key on your mobile phone may be inactive Press the Star Key for a longer period o...

Page 28: ...re has entered the pendant The pendant is faulty The function switch is faulty You have recently activated the Smart Dialler either In testing or for actual use Purchase a new 23A 12 Volt battery and change the battery using the Philips Head screw driver provided in the pack Remove pendant back with Philips Head screwdriver provided in the pack and look for rust marks or moisture Leave open for ha...

Page 29: ...ialler 3 Undo underneath cover plate and remove battery 4 Wait for 10 seconds 5 Turn mains power on ONLY 6 Reprogram with phone 7 Reconnect line and refit battery My Wall Phone cable is too short to reach back to the CareAlert This is common purchase a cable from carealert com au In the unlikely event that you are still experiencing programming difficulties please visit the following website where...

Page 30: ...o nz GENUINE FAULTS Our products come to you with the highest quality control checks possible However if you have carefully followed all procedures outlined in this instruction manual including ANY assistance that our diagnostic website offers above and you still believe there is a fault with your product then please return it to our postal address below with an explanatory note detailing the faul...

Page 31: ...er which opens the 2 way communication feature and also lets the Smart Dialler know that the call has been live answered Obviously this signal will not be sent if the call is answered by an automated answering system If the CareAlert Smart Dialler does not receive this StarKey signal it will continue to dial out to the nextnumberthathasbeenstored Q WillIcompletelyownmyCareAlertDialleronceIhavepurc...

Page 32: ...forAmbulanceOnlyNOTPoliceorFireBrigade Q How do I know if my battery requires replacement in the pendant A Thependantbatteryisa23A12Vbatteryavailableatmostsupermarkets Westatethattheyshouldbe replaced every 2 3 years they will however continue many more years in most instances You can press the yellow centre button Local Nurse Call Button on the pendant and you will see a blue light flash on the p...

Page 33: ...ent accidental ambulance call out which is an issue with many other single button pendants Q I have a wall phone high up in the kitchen can the CareAlert still be connected to it A Yes it can It does however mean that two cables will be seen joining the phone with the Dialler on the bench below or mounted on the wall nearby If you have another phone port elsewhere it may be preferable to use that ...

Page 34: ... and do not store anything on the stairway even temporarily v Use a sturdy step stool to reach high shelves v Never stand on chairs boxes or other makeshift items v The elderly should wear shoes with non skid soles and low heels be careful of catching clothing or treading on garments v Provide adequate lighting for all areas including night lights for bedrooms and bathrooms OTHER PRODUCTS FROM CAR...

Page 35: ... good quality combination lock in which you code a 4 digit PIN number It allows anyone you trust to have access to your home without the need to hide spare keysinvulnerablepositions TheKeySafeLockcomplimentsthe gettingofhelp inside the home For example when the pre recorded message is heard by the receiver of the emergency call they also hear the information about the Key Safe Lock location and th...

Page 36: ... if necessary 1 Accidental damage power surge damage acts of God failure due to misuse abuse incorrect installation negligence or non observance of regulations on the part of the owner or attempts to repair other than by an SES approved service agent 2 Subjecttoanystatutoryprovisions SESshallnotbeliableforanyconsequentialorcontingentlossor personal injury or death arising directly or indirectly fr...