Cisco DPQ2160 User Manual Download

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Cisco Model DPQ2160 and
EPQ2160 DOCSIS 2.0 Cable Modem
User Guide

In This Document

IMPORTANT SAFETY INSTRUCTIONS ...............................................................2

FCC Compliance .........................................................................................................7

Introduction.................................................................................................................8

What's In the Carton?.................................................................................................9

Front Panel Description ...........................................................................................10

Back Panel Description ............................................................................................11

Where Is the Best Location for My Cable Modem?..............................................12

What Are the System Requirements for Internet Service?..................................13

How Do I Set Up My High-Speed Internet Access Account? ............................14

How Do I Connect My Devices to Use the Internet?...........................................15

How Do I Configure TCP/IP Protocol? ................................................................17

How Do I Install USB Drivers? ...............................................................................20

How Do I Mount the Modem on a Wall? (Optional)...........................................22

Having Difficulty? ....................................................................................................24

Tips for Improved Performance .............................................................................26

How Do I Renew the IP Address on My PC? .......................................................27

Front Panel LED Status Indicator Functions.........................................................28

Notices........................................................................................................................30

Summary of Contents for DPQ2160

Page 1: ...r My Cable Modem 12 What Are the System Requirements for Internet Service 13 How Do I Set Up My High Speed Internet Access Account 14 How Do I Connect My Devices to Use the Internet 15 How Do I Configure TCP IP Protocol 17 How Do I Install USB Drivers 20 How Do I Mount the Modem on a Wall Optional 22 Having Difficulty 24 Tips for Improved Performance 26 How Do I Renew the IP Address on My PC 27 Fr...

Page 2: ...e operating instructions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Page 3: ...Bedienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las conte...

Page 4: ...with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been d...

Page 5: ... not place this apparatus on a bed sofa rug or similar surface Do not place this apparatus on an unstable surface Do not install this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings ...

Page 6: ...rranty will be void This product contains no user serviceable parts Check Product Safety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables 20090...

Page 7: ...vider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers...

Page 8: ...s a high speed broadband Internet connection that energizes your online experience which makes downloading and sharing files and photos with your family and friends hassle free Features Plug and Play operation for easy set up and installation Includes both USB and Ethernet connections Allows vertical or horizontal placement Allows automatic software upgrades by your cable service provider Enhances...

Page 9: ...ne Ethernet cable CAT5 RJ 45 One power cord One USB cable not included with all models One CD ROM containing the user guide and the USB drivers If any of these items are missing or damaged please contact your cable service provider for assistance Note You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications...

Page 10: ...m 2 DS Downstream Indicates the status of the connection for receiving data Illuminates during normal operation 3 US Upstream Indicates the status of the connection for sending data Illuminates during normal operation 4 ONLINE Illuminates solid green when the cable modem is registered on the network and fully operational This indicator blinks to indicate one of the following conditions The cable m...

Page 11: ...is provided with your cable modem CAUTION Avoid damage to your equipment Only use the AC power cord that is provided with your cable modem 2 RESET Reset to Default button Factory Reset Note This button is for maintenance purposes only Do not use unless told to do so by your service provider 3 ETHERNET RJ 45 Ethernet port connects to the Ethernet port on your PC 4 USB 12 Mbps USB port connects to t...

Page 12: ...efore you decide where to place your cable modem Consider these recommendations Position your PC and cable modem so that they are located near an AC power outlet Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC witho...

Page 13: ...mum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installe...

Page 14: ... information The serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by MAC The following illustration shows a sample bar code label Write down these nu...

Page 15: ...et devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking option...

Page 16: ...a VCR 4 Insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into an AC power source 5 Plug in and power on your networked devices including your PC The cable modem will then begin an automatic search to locate and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the ONLINE LED status...

Page 17: ...s the TCP IP protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address tab and...

Page 18: ...ows XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options If you are using the Windows XP Default Start Menu select Connect to choose Show all connections and then go to step 2 If you are using the Windows XP Classic Start Menu select Settings choose Network Connections click Local Area Connection and then go to step 3 2 Double click the Local Area Con...

Page 19: ...ht corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure If no you must power off your Macintosh 8 With the power off si...

Page 20: ... Hardware Wizard window 4 Select Search for the best driver for your device Recommended in the Add New Hardware Wizard window and then click Next 5 Select CD ROM drive in the Add New Hardware Wizard window and then click Next 6 Select The updated driver Recommended in the Add New Hardware Wizard window and then click Next 7 Click Next in the Add New Hardware Wizard window The Copying Files window ...

Page 21: ...e provider for further assistance Installing USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid green 3 Select Install from a list or specific location Advanced in the Found New Hardware Wizard window and then click Nex...

Page 22: ... be able to easily reach the cable modem without strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the following items Two wall anchors for...

Page 23: ...Optional Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 24: ...to use an Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider Q After my cable modem is connected how do I access the Internet A Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will provide the softwa...

Page 25: ...tatus of the front panel status indicator lights The cable modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you should first connect the modem to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously The cable modem does not register a cable connection The modem...

Page 26: ... it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in How Do I Install USB Drivers on page 20 if you are using the USB connection Verify that you have called your service provider and giv...

Page 27: ... window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to close the IP Configuration window you have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IPAddress on Windows NT 2000 or XP Systems 1 Click Start and then click ...

Page 28: ...roceeds immediately to Normal Operations AC Power applied Front Panel LED Status Indicators During Initial Power Up Calibration and Registration STEP 1 2 3 4 5 6 7 8 Front Panel LED Power Up Self Test Downstream Scan Downstream Signal Lock Ranging Request IP Address Registering Register with Call Agent 1 POWER On On On On On On On On 2 DS Blink On for 1 second Blink On On On On On 3 US Blink On fo...

Page 29: ...gh only one of the devices Ethernet or USB the LED illuminates continuously Whenever data is sent through both data ports Ethernet and USB the LED blinks as described above 1 The LINK LED is on whenever a PC is connected to the modem and it blinks to indicate that data is being transferred If the modem provides telephone service only and is not connected to a PC the LINK LED is OFF Special Conditi...

Page 30: ... guide at any time without notice Documentation Copyright Notice 2009 Cisco Systems Inc All rights reserved Printed in the United States of America Information in this document is subject to change without notice No part of this document may be reproduced in any form without the express written permission of Cisco Systems Inc Software and Firmware Use The software described in this document is pro...

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Page 32: ...Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document All other trademarks mentioned in this document are the property of their respective owners Product and service availability are subject to change without notice 2009 Cisco Systems Inc All rights reserved Printed in United States of America May 2009 Part Number 4028103 Rev A ...

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