Cisco SPA504, User Manual

Page 1: ...MGCP U 1304 O MATRIX USER GUIDE For Cisco SPA504 SPA509 IP Phones wowforbusiness com For customers in AL FL GA KS SC TN ...

Page 2: ...acing or Answering a Call 11 Using Dial Assistance 11 Putting a Call on Hold 11 Resuming a Call 11 Ending a Call 12 Transferring Calls 12 Call Park for Business Groups with Call Park Support 13 Redialing 13 Viewing and Returning Missed Calls 13 Turning the Missed Calls Shortcut On and Off 14 Turning Call Waiting On and Off 14 Placing a Three Way Conference Call 15 Using Your Personal Directory 15 ...

Page 3: ...our 10 digit Matrix phone number and password NOTE Your initial password is provided in your Hosted Matrix Quick Reference Guide or by asking your System Administrator CommPortal provides direct access to your voicemail messages A helpful resource is the Matrix CommPortal Guide located at www wowforbusiness com under the product support section Please change your CommPortal Password to protect you...

Page 4: ...the Cisco SPA 509G to illustrate the Cisco Small Business Pro IP Phone features Numbered objects in the photo above are explained in the following table Phone Feature Description 1 Enable 77 Disable 87 Pick up to place or answer a call 2 69 Displays solid red when you have a new voice mail message Flashes red during an incoming call 3 Enable all calls 351 Displays date and time phone station name ...

Page 5: ...ress to access voice mail 8 Hold button Press to place a call on hold 9 Setup button Press to access a menu to configure features 10 Mute button Press to mute or unmute the phone When phone is muted the button glows red A flashing mute button indicates the network connection cannot be found 11 Volume button Press to increase the volume and to lower the volume of the handset headset or speaker cont...

Page 6: ...hom you are transferring the call cancel Cancels any changes you have made press before ok or save conf Initiates a conference call confLx Conferences together 2 or more active lines on the phone delChr Deletes the last number or letter delete Deletes an entire item for example a number from the Call History list dial Dials a number dir Provides access to phone directories edit Opens an items so t...

Page 7: ...ou can use the keypad to enter the number shown next to the menu or sub menu item on the LCD screen For example to obtain your IP address on the Cisco SPA 504G or 509G press the Setup button and dial 9 The IP address is displayed on the Network screen NOTE Menus and options vary depending on phone model ...

Page 8: ... attachment arm that is provided not shown It obtains pwer directly from the IP phone and does not require a separate power supply Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines Tip Use CommPortal phone settings to program the buttons and PRINT the paper tape Caring for Your Phone The Cisco SPA 500 Series IP Phones are electronic devices that ...

Page 9: ...uring a Call Any of these audio devices handset headset speakerphone can be used during a call However only one device at a time may be used The handset can be on the hook when using the speakerphone or headset function If switching from the handset to the speakerphone make sure the speakerphone or headset light is illuminated before placing the handset back on the hook if you are switching from t...

Page 10: ...first time your initial password is provided in your Hosted Matrix Quick Reference Guide or by asking your System Administrator Adjusting Call Volume To adjust the volume of the handset or speaker lift the handset or press the Speaker button Press on the Volume button to increase the volume or press to decrease the volume Press Save Adjusting the Ringer Volume To adjust the ringer volume press the...

Page 11: ...ll press the line button for that call or select it using the Up or Down navigation button and press the Resume softkey Using Dial Assistance If dial assistance is enabled when placing calls you ll see a list of matching recently dialed or received phone numbers on the screen after you begin dialing If you want to choose one of these numbers 1 Use the navigation button to scroll down and highlight...

Page 12: ...efore transferring the call Blind Transfer You transfer the call without speaking to the other party to which you are transferring the call Performing an Attended Transfer Cisco SPA504G SPA509G 1 During an active call press xfer 2 The call is placed on hold and a new line is opened to dial the number 3 Either Enter the number to which you want to transfer the call and then press dial or wait a few...

Page 13: ...ll hear Music On Hold if configured or silence To pick up the parked call press the Call Park key corresponding to the orbit in which the call is parked The light indicating the parked call will be turned off on all other Business Group users phones Redialing To redial the last number called press the redial softkey twice To redial another number Press the redial softkey and select the desired num...

Page 14: ...ress the miss softkey to view a list of missed calls If the LCD screen does not show a missed call 1 Press the Setup button 2 Select Call History 3 Select Missed Calls Turning the Missed Calls Shortcut On and Off This option removes the miss softkeys that appear on the IP phone screen when you miss a call To access this option 1 Press the Setup button 2 Select Preferences 3 Choose Miss Call Shortc...

Page 15: ...ce calls by calling both numbers and pressing the conf softkey conferencing an active and held call using the confLX softkey Cisco SPA504G SPA509G To initiate a conference call 1 Press the conf softkey during an active call The first call is placed on hold a second line is opened and you hear a dial tone 2 Dial the second person telephone number 3 Press the conf softkey again All three parties are...

Page 16: ...bers dialed from your phone Answered Calls Shows the caller ID of the last 60 answered calls Missed Calls Shows the last 60 missed calls Calling from the Call History Lists To dial a number from one of the Call History lists 1 Choose the call 2 Press dial NOTE If the call was from a long distance number you may have to edit the call before dialing it Press the Edit softkey to edit the call and use...

Page 17: ...om code 3100 4 digit extension number and the voicemail code prefix is 777 then dialing 7773100 will send the caller straight to that subscriber s voicemail Using Advanced Phone Features Creating Speed Dials You can configure different types of speed dials by logging into the CommPortal Web Interface located at https commportal wowway biz Go to the Contacts section and select Speed Dial Follow the...

Page 18: ...ansion Module can be used to display the status of another user s phone For example if one of your SPA 500s buttons is configured to display Ray s phone line the LED color will show you the status of his phone line Green Line is idle Red steady Line is active or in use Red blinking Line is ringing Orange solid Line is unregistered cannot be used Orange blinking Line is not configured properly Cust...

Page 19: ...create your own ring tones Changing Your Ring Tone To change a ring tone log on to CommPortal and then 1 Select Settings 2 Select Phones 3 Select the table view tab in the lower right corner 4 Select Alerting Types and select Ring Rebooting Your Phone To reboot your phone 1 Press the Setup button 2 Scroll to Reboot and press select 3 Press ok ...

Page 20: ...For customers in AL FL GA KS SC TN MGCP U 1304 O 20 ADDITIONAL SUPPORT Additional user guides and tutorials to assist you with your WOW Business services can be found at wowforbusiness com support ...