Cisco WIP310 - iPhone Wireless VoIP Phone, Administration Manual

Page 1: ...Cisco Small Business Pro IP Phones Models 501G 502G 504G 508G 509G 525G and WIP310 ADMINISTRATION GUIDE ...

Page 2: ...ress Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone iQuick Study IronPort the IronPort logo LightStream Linksys MediaTone MeetingPlace MeetingPlace Chime Sound MGX Networkers Networking Academy Network Registrar PCNow PIX...

Page 3: ...ministration User Interface 11 Understanding Administrator and User Views 13 Accessing Administrative Options 13 Understanding Basic and Advanced Views 14 Using the Web Administration Tabs 14 Roadmap to Web UI Features 14 Viewing Phone Information 17 Using IVR on the SPA501G IP Phone 17 Chapter 2 Configuring Lines and Extensions 20 Configuring Lines 20 Shared Line Appearances 20 Configuring a Line...

Page 4: ...SPA500 Series 35 Configuring the Screen Saver 37 Configuring the LCD Contrast 38 Configuring Back Light Settings SPA525G 39 Configuring Linksys Key System Parameters 40 Enabling Call Features 40 Enabling Anonymous Call and Caller ID Blocking 41 Enabling Automatic Call Distribution ACD 41 Enabling Call Back 42 Enabling Call Park and Call Pickup 42 Enabling Call Transfer and Call Forwarding 43 Enabl...

Page 5: ...iguring Audio Input Gain SPA500 Series 55 Enabling Wireless SPA525G only 56 Enabling Bluetooth SPA525G only 56 Enabling SMS Messaging 57 Enabling the Web Server 58 Configuring Lightweight Directory Access Protocol LDAP for the SPA500 Series 59 Configuring BroadSoft Settings SPA525G 63 Configuring BroadSoft Directory 63 Configuring Synchronization of Do Not Disturb and Call Forward 64 Configuring X...

Page 6: ...apping with Session Border Controller 92 NAT Mapping with SIP ALG Router 92 Configuring NAT Mapping with a Static IP Address 92 Configuring NAT Mapping with STUN 93 Determining Whether the Router Uses Symmetric or Asymmetric NAT 95 Chapter 5 Configuring Security Quality and Network Features 97 Setting Security Features 97 SIP Initial INVITE and MWI Challenge 97 SIP Over TLS 98 SRTP and Securing Ca...

Page 7: ...eters 120 Sample Configuration File 120 Upgrading Resyncing and Rebooting Phones 121 Firmware Upgrade Parameters 122 Resyncing a Phone 123 Rebooting a Phone 124 Redundant Provisioning Servers 124 Retail Provisioning 124 Automatic In House Preprovisioning 125 Configuration Access Control 126 Using HTTPS 126 Server Certificates 127 Client Certificates 127 Obtaining a Server Certificate 128 Chapter 7...

Page 8: ... Parameters 143 DTMF Parameters 143 Localizing Your IP Phone 144 Managing the Time and Date 145 Configuring Daylight Savings Time 146 Daylight Saving Time Examples 147 Selecting a Display Language 147 Creating a Dictionary Server Script 149 Chapter 8 Configuring Dial Plans 150 About Dial Plans 150 Digit Sequences 152 Digit Sequence Examples 154 Acceptance and Transmission of the Dialed Digits 156 ...

Page 9: ...0S 167 Unit Key Configuration Scripts 168 Assigning Cisco SPA500S LEDs to Phone Extensions 170 SPA9000 Syntax 170 BroadSoft syntax 171 Asterisk syntax 171 Configuring BroadSoft Busy Lamp Field Auto Configuration SPA525G 171 Attendant Console Parameters 172 Monitoring the Cisco SPA500S 173 Cisco SPA500S Unit Monitoring Notes 174 Chapter A Creating an LED Script 175 LED Script Examples 176 LED Patte...

Page 10: ... Parameters 197 SDP Payload Types 199 NAT Support Parameters 202 Linksys Key System Parameters 204 Provisioning Tab 204 Regional Tab 204 Call Progress Tones 205 Distinctive Ring Patterns 207 Control Timer Values sec 208 Vertical Service Activation Codes 209 Vertical Service Announcement Codes 214 Outbound Call Codec Selection Codes 214 Time SPA525G Only 217 Language SPA525G only 217 Miscellaneous ...

Page 11: ...re Line Appearance 240 NAT Settings 240 Network Settings 241 SIP Settings 242 Call Feature Settings 245 Proxy and Registration 247 Subscriber Information 250 Audio Configuration 251 Dial Plan 253 User Tab 254 Call Forward 255 Speed Dial 255 Supplementary Services 255 Web Information Service Settings SPA525G 256 Audio Volume 256 Screen SPA525G 257 Attendant Console Tab SPA500 Series 259 General 259...

Page 12: ...Cisco SPA500 Series and WIP310 IP Phone Administration Guide 10 Contents Personal Address Book 262 Call History 262 Speed Dials 263 Firmware Upgrade 263 Appendix C Where to Go From Here 264 ...

Page 13: ...ion User Interface page11 Viewing Phone Information page17 Using IVR on the SPA501G IP Phone page17 Overview of the Phones The Cisco SPA500 Series and Wireless G IP Phone family is a line of full featured VoIP Voice over Internet Protocol phones that provide voice communication over an IP network They provide all the features of traditional business phones such as call forwarding redialing speed d...

Page 14: ... transfer call pick up and call monitoring Multi colored LEDs monitor the status of each configured voice line via busy lamp field BLF You can attach two attendant consoles to an IP phone for 64 LEDs buttons For more information see Chapter 9 Configuring the Cisco SPA500S Attendant Console Model Screen Lines Softkeys Navigation Button SPA501G Paper labels 8 4 fixed forward cancel conference and tr...

Page 15: ...IP PBX system that supports SIP The SPA500 Series IP phones can be used as part of a Cisco SPA9000 Voice System phone network a SIP network or as part of the Cisco Unified Communications 500 Series for Small Business Figure1 Network Configuration Example NOTE Using the Cisco SPA500 Series and Wireless G IP Phones as part of a Cisco SPA9000 Voice System Network provides seamless integration of adva...

Page 16: ...h a switch to a local area network With an Internet connection the SPA9000 Voice System can subscribe to ITSP services to take advantage of low calling rates With the optional SPA400 the SPA9000 Voice System can connect to the Public Switched Telephone Network PSTN to support legacy phone lines The SPA400 also provides local voice mail service When you use Cisco SPA500 Series and Wireless G IP Pho...

Page 17: ...systems such as BroadSoft and Asterisk that use SIP for call processing Configuration of those systems is not covered in this document Additional resources for configuring the Cisco SPA500 Series and Wireless G IP Phones to work with these systems are available in Appendix C Where to Go From Here Prerequisites This document assumes that you have performed the following prerequisites before adminis...

Page 18: ...Rebooting Phones section on page121 SPA50XG and WIP310 Firmware Upgrade Executable File SPA50X or WIP310 Download the firmware upgrade utility from the product page on Cisco com to your PC desktop and run the upgrade from your PC by double clicking the executable file Your computer must be on the same network as the Cisco SPA500 Series and Wireless G IP Phone SPA525G Web Interface SPA525G You can ...

Page 19: ...tton STEP 2 Scroll to Status and press Select STEP 3 Select Product Information The current firmware is displayed under Software Version WIP310 STEP 1 In the Home screen press the Options highlight Phone Info and press the Select button STEP 2 Scroll to Software Version Determining Your IP Address Before you upgrade you ll need the IP address of the phone you are upgrading To get your IP address S...

Page 20: ...tatus and press Select STEP 3 Scroll to Network Status and press Select The IP address of your phone is displayed WIP310 STEP 1 In the Home screen press the Select key and navigate to Settings STEP 2 Press the Select key and navigate to Phone Info STEP 3 The IP Address section displays the IP address Downloading the Firmware NOTE Requires a Cisco com user ID and password STEP 1 Direct your browser...

Page 21: ...le for the firmware upgrade STEP 2 Click Continue after reading the message regarding upgrading and your service provider STEP 3 Enter the IP address of your phone STEP 4 Follow the on screen directions SPA525G STEP 1 Log in to the web interface for the phone STEP 2 Choose the Firmware Upgrade tab STEP 3 Click Firmware Upgrade Window STEP 4 Browse to select the firmware file from your PC Click Sub...

Page 22: ... phone administration For more information refer to the Cisco Unified Communications 500 Office Administrator Guide To access the IP phone administration web user interface UI STEP 1 Launch a web browser on a computer that can reach the phone on the network STEP 2 Direct the browser to the IP address of the phone To determine the IP address SPA502G SPA504G SPA508G SPA509G Press the Setup button th...

Page 23: ...set to Yes If not press the Edit soft key and press y n soft key to set it to Yes STEP 4 Press OK then press Save SPA501G STEP 1 Press the Setup button on the phone STEP 2 In the IVR menu enter 7932 STEP 3 Press 1 to enable the web server then press STEP 4 To save press 1 to review press 2 to re enter press 3 to exit press WIP310 STEP 1 In the Home screen press the Select button to choose Settings...

Page 24: ...r it when you click Admin Login The Administrator account can modify all web profile parameters including web parameters available to the user login The Administrator specifies the parameters that a User account can modify using the Provisioning tab of the web UI NOTE No default passwords are assigned to either the Administrator or User accounts Only the Administrator account can assign and change...

Page 25: ...eld Reference Roadmap to Web UI Features The following tables provide a roadmap to features available on the web UI To perform these tasks On the web UI click the View phone extension and line call information such including DHCP current IP address DNS addresses Software and hardware versions Broadcast RTP and SIP information Registration state Packets sent received lost and other information Info...

Page 26: ...vice providers Configure parameters that depend on country or region including Call progress tones Ring patterns Star codes vertical service activation codes Vertical service announcement codes Local date time and language Regional tab See Chapter 7 Configuring Regional Parameters and Supplementary Services Configure General phone station info which applies to all extensions configured for the pho...

Page 27: ... settings Ext tab 1 6 depending on phone model See Chapter 2 Configuring Lines and Extensions Customize user level parameters including Call forward Speed dial Supplementary services Web information RSS newsfeeds Traffic information settings Audio volume Phone GUI settings User tab See Chapter 3 Customizing Cisco SPA and Wireless IP Phones View and change parameters for Unit 1 and Unit 2 applicabl...

Page 28: ...s an IVR menu to perform configuration tasks and obtain information about the phone To access the IVR menu press the Settings button Enter the number of the option and press Some menus require entering of further information or numbers You have the following options Number Option 100 Tells you if Dynamic Host Configuration Protocol DHCP is enabled 110 Recites the IP address of the phone 120 Recite...

Page 29: ... 111 Set a static IP address Enter the address use to enter the value then press To save press 1 to review press 2 to re enter press 3 to exit press NOTE DHCP must be disabled to use this option if DHCP is not disabled you receive an error message 121 Set a netmask Enter the address use to enter the value then press To save press 1 to review press 2 to re enter press 3 to exit press NOTE DHCP must...

Page 30: ...To save press 1 To review the value you entered press 2 To re enter press 3 To exit press 7932 Enable or disable the web server Press 1 to enable or 0 to disable then press To save press 1 to review press 2 to re enter press 3 to exit press 723646 Enable or disables access to the administrative admin login on the web interface Press 1 to enable or 0 to disable then press To save press 1 to review ...

Page 31: ... One call can be active in conversation and seven can be on hold Shared Line Appearances Shared Line Appearance SLA allows multiple phones to share an extension number and manage a call as a group At any given time each station sharing a call appearance can monitor the state of the call appearance A station can select a shared call appearance to make a call only if the call appearance is not being...

Page 32: ...rface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under each line key for the phone configure the following Extension Assign an extension to the line key Defaults to 1 Generally you should reserve EXT 1 on the client station as the primary and private extension of the designated user Configure shared extensions on EXTs 2 through 6 depending on phone model Short Name Ent...

Page 33: ...one icon is displayed next to the shared line button For the SPA525G a telephone icon is displayed STEP 3 In the Shared User ID field enter the user ID name of the phone with the extension that is being shared STEP 4 Optional In the Subscription Expires field enter the number of seconds before the SIP subscription expires Before the subscription expiration the phone gets NOTIFY messages from the S...

Page 34: ...l Pickup and Speed Dial Functions to Unused Lines on a SPA500 Series IP Phone You can configure unused or idle lines on a Cisco SPA500 Series IP Phone to interact with another phone line in the system For example if you have two idle lines on an assistant s phone you can configure those lines to show the status of a supervisor s phone Busy Lamp Field or BLF You can also configure the idle lines so...

Page 35: ... Disabled b From the Share Call Appearance drop down list choose private c Enter the following string in the Extended Function field fnc blf cp sub Stephanie PROXY ext 300 PROXY Using the following syntax fnc type sub stationname PROXY ext extension PROXY where fnc function blf busy lamp field cp call pickup sub station name ext or usr extension or user the usr and ext keywords are interchangeable...

Page 36: ...mple the assistant Bob extension 200 has another idle line line 5 on his SPA508G He would like to be able to speed dial his supervisor Mark extension 400 from that line To configure this feature for Bob s SPA508G STEP 1 Log in to the web administration interface STEP 2 Click Admin Login STEP 3 Click advanced STEP 4 Click the Phone tab STEP 5 Find the first line to configure line 5 in this example ...

Page 37: ...nterface STEP 2 Click Admin Login STEP 3 Click advanced STEP 4 Click the Attendant Console tab In the General section under Server Type choose RFC3265_4236 STEP 5 Click the Phone tab STEP 6 Choose the line key to configure line 5 in this example a From the Extension drop down list choose Disabled b From the Share Call Appearance drop down list choose private c Enter the following string in the Ext...

Page 38: ...ollowing XML services MP3 player Weather RSS News RSS To configure line keys to access services STEP 1 Log in to the web administration interface STEP 2 Click Admin Login STEP 3 Click advanced STEP 4 Click the Phone tab STEP 5 Find the first line to configure line 4 in this example a From the Extension drop down list choose Disabled b Enter the following string in the Extended Function field fnc t...

Page 39: ...sses weather information news pressing the line button accesses news For example to configure line 4 for the mp3 player fnc mp3 STEP 6 Click Submit All Changes After the phone reboots configured lines glow orange and display the following icons next to the extension label xml XML icon mp3 mp3 player icon news RSS icon weather thermometer icon Configuring Line Key LED Patterns on the Cisco SPA500 S...

Page 40: ...n from the application server Not applicable if the call appearance is not shared Leaving this entry blank indicates the default value of c r p d Local Seized LED Appears when this station seizes the call appearance to prepare for a new outbound call Defaults to blank c r Remote Seized LED applicable only to shared call appearance Appears when the shared call appearance is seized by another statio...

Page 41: ...nk c r p d Local Held LED Appears when the call appearance is held by this station Defaults to blank c r p s Remote Held LED applicable only to shared call appearance Appears when another station places this call appearance on hold Defaults to blank c 4 p s Register Failed LED LED pattern when the corresponding extension has failed to register with the proxy server Leaving this entry blank indicat...

Page 42: ...re many parameters differently for different extensions These parameters are grouped on the Ext number tab These parameters are explained in other sections of this document NAT Network and SIP Settings Chapter 4 Configuring SIP SPCP and NAT Call Feature Settings Chapter 3 Customizing Cisco SPA and Wireless IP Phones Proxy and Registration Chapter 4 Configuring SIP SPCP and NAT Subscriber Informati...

Page 43: ...uring Phone Features page 49 Enabling SMS Messaging page 57 Enabling the Web Server page 58 Configuring Lightweight Directory Access Protocol LDAP for the SPA500 Series page 59 Configuring BroadSoft Settings SPA525G page 63 Configuring Music On Hold page 66 Configuring Extension Mobility with a BroadSoft Server page 67 Configuring Phone Information and Display Settings The web administration inter...

Page 44: ...lick Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under General enter the Voice Mail Number This is the internal or external phone number or URL to access the voice mail system If using an external voice mail service the number must include any digits required to dial out and any required area code STEP 5 Click Submit All Changes The phone reboots Configuring Internal Voice Mail for ...

Page 45: ...min Login and advanced STEP 3 Click the Phone tab In the Text Logo field enter logo text as follows Up to two lines of text Each line must be fewer than 32 characters Insert a new line character n and escape code oa between lines For example Super n 0aTelecom will display Super Telecom STEP 4 Click Submit All Changes The phone reboots SPA525G STEP 1 Log in to the web administration interface STEP ...

Page 46: ...8 24 or 32 bit color Recommended image size is 320 x 240 pixels Other image sizes are scaled to fit which can cause distortion NOTE The phone does not reboot after you change the background image URL SPA50XG STEP 1 Copy the image to a TFTP or HTTP server that is accessible from the phone STEP 2 Log in to the web administration interface STEP 3 Click Admin Login and advanced STEP 4 Click the Phone ...

Page 47: ...e and displays it providing the Select Background Picture field is set to BMP Picture SPA525G STEP 1 Copy the image to a TFTP or HTTP server that is accessible from the phone STEP 2 Log in to the web administration interface STEP 3 Click Admin Login and advanced STEP 4 Click the User tab STEP 5 In the Screen section Background Picture Type field select Download BMP Picture STEP 6 Enter the URL of ...

Page 48: ...idle for a specified time it enters screen saver mode Users can set up screen savers directly using phone s Setup button Any button press or on off hook event triggers the phone to return to its normal mode If a user password is set the user must enter it to exit screen saver mode To configure the screen saver SPA50XG STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and a...

Page 49: ...e Black Background Displays a black screen Gray Background Displays a gray screen Black Gray Rotation The screen incrementally cycles from black to gray Picture Rotation The screen rotates through available pictures on the phone Digital Frame Shows the background picture STEP 6 In the Screen Saver Trigger Time field enter the number of seconds that the phone remains idle before the screen saver tu...

Page 50: ... STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab STEP 4 Under Screen in the LCD Contrast field enter a number value from 1 to 30 The higher the number the greater the contrast on the screen STEP 5 Click Submit All Changes Configuring Back Light Settings SPA525G To configure the back light settings for the LCD screen on the phone STE...

Page 51: ...ure the following fields Linksys Key System Enables or disables the Linksys Key System for use with the LVS SPA9000 Defaults to yes See the Cisco SPA9000 System Administration Guide for more details Multicast Address Used by the SPA9000 to communicate with Cisco IP phones Defaults to 224 168 168 168 6061 For the SPA501G can be configured using the IVR See the Using IVR on the SPA501G IP Phone sect...

Page 52: ...User tab under Supplementary Services STEP 5 Click Submit All Changes Enabling Automatic Call Distribution ACD Typically used for call centers Automatic Call Distribution ACD handles incoming calls and manages them based on a database of instructions You can enable this with the SIP B parameter Configuring SIP section on page 71 Defaults to no disabled STEP 1 Log in to the web administration inter...

Page 53: ...Phone tab under Supplementary Services in the Call Back Serv field choose yes STEP 5 Click Submit All Changes Enabling Call Park and Call Pickup Call park and call pickup are features available on IP phones in a SPA9000 system Call park allows users to put a call on a line and make it available for another user to pick up Call pickup allows a user to pick up a phone that is ringing at another user...

Page 54: ...he user answers the call before transferring it Blind Transfer Blind call transfer The user transfers the call without speaking to the caller You can also enable or disable call forwarding Cfwd All Forwards all calls Cfwd Busy Forwards calls only if the line is busy Cfwd No Ans Forwards calls only if the line is not answered STEP 5 Click Submit All Changes Enabling Call Waiting To enable call wait...

Page 55: ...help users to place calls more quickly When a user begins dialing the phone displays a list of closely matched phone numbers on the screen To enable dial assistance STEP 1 Click Admin Login and advanced STEP 2 Click the User tab STEP 3 Under Supplementary Services in the Dial Assistance field choose yes STEP 4 Click Submit All Changes Enabling Do Not Disturb You can allow users to turn the Do Not ...

Page 56: ...rvices STEP 5 Click Submit All Changes Enabling the Missed Call Shortcut The IP phones can display a notification that a call has been missed Not applicable to WIP310 To enable this notification STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab STEP 4 Under Supplementary Services in the Miss Call Shortcut field choose yes STEP 5 Click...

Page 57: ...tically Accept Pages page 47 the phone does not ring and a direct connection between the two phones is automatically established when paging is initiated Group Paging Limited to specific models see below Group Paging lets the user page all the client stations at once SPA500 Series or page groups of phones SPA525G If the client station is on an active call while a group page starts the incoming pag...

Page 58: ...ts Configuring Paging Groups You can configure a phone as part of a paging group Users can then direct pages to specific groups of phones Limitations A phone can be part of no more than two paging groups A user can page a maximum of five paging groups To configure a phone as part of a paging group STEP 1 Log in to the web administration interface for the phone STEP 2 Click Admin Login and advanced...

Page 59: ... 123 123 121 43212 name Support num 803 pggrp 224 123 123 121 43213 name Engineering num 804 The previous example creates four paging groups All Sales Support and Engineering Users will press 801 to send pages to all phones 802 to send pages to phones configured as part of the sales group 803 to send pages to phones configured as part of the Support group and 804 to send pages to phones configured...

Page 60: ...parate extensions on the phone The MWI lights based on the presence of new voicemail messages in the mailbox However if the indicator at the top of your SPA500 Series IP Phone is not lighting when voice mail is left or you are not seeing message waiting notifications on your WIP310 STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Ext number t...

Page 61: ...c 1 2 3 4 or 5 You can also download one of two available ring tones user ring tone 1 or 2 using TFTP http phone_ip_addr ringtone1 url Where the URL syntax is tftp host port path The default host is the TFTP host Port is optional The default port is 69 The link is case sensitive On the IP phones user downloaded ring tones are labeled User 1 and User 2 in the choices for the Default Ring On the pho...

Page 62: ... tab STEP 4 Under Ring Tone in one or more of the ten ring tone fields enter the following n office w tftp host port path c 0 and specify the URL to download in the host port path field If the connection cannot be established a default ring tone is played STEP 5 Click Submit All Changes User Created MP3 Ring Tones SPA525G SPA525G users can create up to two ring tones from an MP3 audio file stored ...

Page 63: ...e STEP 5 Enter a name for the ring tone This name will appear in the display on the phone You choose the file name later STEP 6 Enter the target You can have up to two customized ring tones uploaded to the phone STEP 7 Optional Click Preview to preview the ring tone Click Options to change the start or end positions or to squeeze or stretch the audio STEP 8 Click Upload to Phone to upload the ring...

Page 64: ...ter Enter the file name and press Save STEP 8 Close the open Ring Tone Utility windows To delete a ring tone from a phone STEP 1 Open the Ring Tone Utility STEP 2 Enter the IP address of the phone STEP 3 Click the Delete button next to the ring tone you want to delete STEP 4 Click OK STEP 5 Close the open Ring Tone Utility windows Assigning a Ring Tone to an Extension STEP 1 Log in to the web admi...

Page 65: ...e User tab STEP 4 Under Web Information Service Settings you can edit the following fields STEP 5 Click Submit All Changes The phone reboots Parameter Description RSS Feed URLs 1 5 URLs for Local and World news Finance Sports and Politics Default values are 1 Local News defaults to URL http rss cnn com rss cnn_us rss 2 World News defaults to URL http newsrss bbc co uk rss newsonline_uk_edition wor...

Page 66: ...EP 3 Click the User tab You can configure the following settings STEP 4 Click Submit All Changes Configuring Audio Input Gain SPA500 Series You can amplify or deamplify the sound on your phone s handset headset and speakerphone STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under Audio Input Gain dB choose the item to confi...

Page 67: ... Enabling Wireless SPA525G only The SPA525G provides a built in Wireless G interface To enable wireless STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the System tab STEP 4 Under Wi Fi Settings in the SPA525 wifi on field choose yes STEP 5 Click Submit All Changes Enabling Bluetooth SPA525G only The SPA525G supports Bluetooth to allow use of th...

Page 68: ... minutes available Include additional text with a call to facilitate call processing SPA50XG To enable text message receipt on the SPA50XG phones STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the User tab STEP 4 Under Supplementary Services in the Text Message field choose yes STEP 5 Optional To enable receipt of text messages from a third par...

Page 69: ...ers to log in to the phone using a web interface Administrators and users have different privileges and see different options for the phone based on their role To enable the web server STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the System tab STEP 4 In the Enable Web Server field choose yes to enable the web administration server for the ph...

Page 70: ... The maximum password length is 32 characters STEP 9 Click Submit All Changes You can also enable the web administration interface from the Phone tab does not apply to the WIP310 STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Under Web Serv choose yes STEP 5 Click Submit All Changes Configuring Lightweight Directory Access ...

Page 71: ...n and advanced STEP 3 Click the System tab STEP 4 In the Optional Network Configuration section under Primary DNS enter the IP address of the DNS server Only required if using Active Directory with authentication set to MD5 STEP 5 In the Optional Network Configuration section under Domain enter the LDAP domain Only required if using Active Directory with authentication set to MD5 NOTE Some sites m...

Page 72: ...ent and the server Simple The client sends its fully qualified domain name and password to the LDAP server May present security issues Digest MD5 The LDAP server sends authentication options and a token to the client The client returns an encrypted response that is decrypted and verified by the server LDAP Client DN Enter the distinguished name domain components dc for example dc cv2bu dc com If u...

Page 73: ... cn For example cn cn VALUE This search allows the provided text to appear anywhere in a name beginning middle or end You must enter a value in both the last name and first name fields so that the LDAP corporate directory option displays on the phone If both fields are empty the directory does not display LDAP Search Item 3 Additional customized search item Can be blank if not needed LDAP Item 3 F...

Page 74: ...Configuring BroadSoft Settings SPA525G Configuring BroadSoft Directory The BroadSoft directory service enables users to search and view their personal group or enterprise contacts This application feature uses BroadSoft s Extended Services Interface XSI LDAP Number Mapping Can be blank if not needed Uses the same syntax as the dial plan field NOTE With the LDAP number mapping you can manipulate th...

Page 75: ... users to search on last name first name user or group ID phone number extension department or email address Group Allows users to search on last name first name user ID phone number extension department or email address Personal Allows users to search on last name first name or telephone number Directory UserID BroadSoft User ID of the phone user for example johndoe xdp broadsoft com Directory Pa...

Page 76: ...Configuring XML Services SPA525G The SPA525G provides support for XML services such as an XML Directory Service or other XML applications To configure the phone to connect to an XML Directory service STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Phone tab STEP 4 Enter the following information XML Directory Service Name Name of the XML Dir...

Page 77: ... the Configuring Unused Line Keys to Access Services SPA525G section on page 27 STEP 5 Click Submit All Changes Configuring Music On Hold Your phone can play music on hold if it is part of a system that has a music on hold MOH server To configure music on hold STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the Ext number tab STEP 4 Under Call F...

Page 78: ...ettings are available Later in the day User B can log in to the same phone and use his personal settings After logging on users have access to personal directory numbers services speed dials and other properties on their phone When a user logs out the phone reverts to a basic profile with limited features enabled To configure extension mobility STEP 1 Log in to the web administration interface STE...

Page 79: ...G page 91 Network Address Translation NAT and Cisco IP Phones page 91 Session Initiation Protocol and Cisco IP Phones Cisco IP phones use Session Initiation Protocol SIP allowing interoperation with all ITSPs supporting SIP SIP handles signaling and session management within a packet telephony network Signaling allows call information to be carried across network boundaries Session management cont...

Page 80: ...ideo it does not guarantee real time delivery of data RTP provides mechanisms for the sending and receiving applications to support streaming data Typically RTP runs on top of the UDP protocol See Configuring NAT Mapping with STUN section on page 93 SIP Over TCP To guarantee state oriented communications Cisco IP phones can use TCP as the transport protocol for SIP This protocol is guaranteed deli...

Page 81: ... server returns an SRV record that contains a list of SIP proxy servers for the domain with their host names priority listening ports and so on The Cisco IP phone tries to contact the hosts in the order of their priority If the Cisco IP phone currently uses a lower priority proxy server the phone periodically probes the higher priority proxy and switches to the higher priority proxy when available...

Page 82: ...4 Under SIP Parameters make the necessary configuration changes to the fields shown in the following table and click Submit All Changes Parameter Description SIP Reg User Agent Name User Agent name used in a REGISTER request If not specified the SIP User Agent Name is also used for the REGISTER request Defaults to blank SIP Accept Language Accept Language header used If empty the header is not inc...

Page 83: ...or more information Defaults to no Talk Package If set to yes enables support for the BroadSoft Talk Package which lets users answer or resume a call by clicking a button in an external application Defaults to no Hold Package If set to yes enables support for the BroadSoft Hold Package which lets users place a call on hold by clicking a button in an external application Defaults to no Conference P...

Page 84: ... SIP sessions Defaults to 5060 SIP TCP Port Max Specifies the highest TCP port number that can be used for SIP sessions Defaults to 5080 CTI Enable If set to yes enables the computer telephony integration CTI where a computer can act as a call center handling all sorts of incoming and outgoing communications including phone calls faxes and text messages The CTI interface allows a third party appli...

Page 85: ...cy SRPT method s descriptor new method compliant with RFC 3711 and RFC 4568 The default value is x sipura NOTE Not applicable to WIP310 Hold Target Before REFER Controls whether to hold call leg with transfer target before sending REFER to the transferee when initiating a fully attended call transfer where the transfer target has answered Default value is no where the call leg is not held NOTE Not...

Page 86: ...e for response retransmits Ranges from 0 to 64 seconds Defaults to 16 seconds SIP Timer J RFC 3261 Wait time for Non INVITE request retransmits Ranges from 0 to 64 seconds Defaults to 16 seconds INVITE Expires INVITE request Expires header value If you enter 0 the Expires header is not included in the request Ranges from 0 to 19999999999999999999999999999999 Defaults to 240 seconds ReINVITE Expire...

Page 87: ...en retrying REGISTER after a failure Minimum and maximum random delay to be added to the short timer Defaults to 0 which disables this feature Reg Retry Long Random Delay Random delay add ed to Register Retry Long Intvl value when retrying REGISTER after a failure Minimum and maximum random delay to be added to the long timer Random delay range in seconds to add to the Register Retry Long Intvl wh...

Page 88: ... the SIP tab STEP 4 Under Response Status Code Handling configure the following SIT1 through SIT4 RSC SIP response status code for the appropriate Special Information Tone SIT For example if you set the SIT1 RSC to 404 when the user makes a call and a failure code of 404 is returned the SIT1 tone is played Reorder or Busy Tone is played by default for all unsuccessful response status code for SIT ...

Page 89: ... 106 Defaults to 16482 RTP Packet Size Packet size in seconds which can range from 0 01 to 0 16 Valid values must be a multiple of 0 01 seconds Defaults to 0 030 Max RTP ICMP Err Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the Cisco IP phone terminates the call If the value is set to 0 the default the Cisco IP phone ignores the limit on ICMP errors dis...

Page 90: ... RTP packet If disabled or before the first RTP packet arrives sends RTP to the destination as indicated in the inbound SDP Defaults to no Stats in BYE Determines whether the IP phone includes the P RTP Stat header or response to a BYE message The header contains the RTP statistics of the current call Select yes or no from the drop down menu The format of the P RTP Stat header is P RTP State PS pa...

Page 91: ...ter defines the Codec Number used in the SIP messaging for the Dynamic Payload size mechanism This number should match the number configured in the network other party to enable the use of Dynamic Payload The best range is 96 127 for any dynamic payload type Defaults to blank G726r16 Dynamic Payload G 726 16 dynamic payload type Ranges from 96 127 Defaults to 98 NOTE Not applicable to SPA525G G726...

Page 92: ...726 40 G729a or G723 Defaults to G711u AVT Codec Name AVT codec name used in SDP Defaults to telephone event G711u Codec Name G 711u codec name used in SDP Defaults to PCMU G711a Codec Name G 711a codec name used in SDP Defaults to PCMA G726r16 Codec Name G 726 16 codec name used in SDP Defaults to G726 16 NOTE Not applicable to SPA525G G726r24 Codec Name G 726 24 codec name used in SDP Defaults t...

Page 93: ...ame used in SDP Defaults to G729ab G723 Codec Name G 723 codec name used in SDP Defaults to G723 NOTE Not applicable to the WIP310 or SPA525G EncapRTP Codec Name EncapRTP codec name used in SDP Defaults to encaprtp Parameter Description Parameter Description SIP ToS DiffServ Value Time of service ToS differentiated services DiffServ field value in UDP IP packets carrying a SIP message Defaults to ...

Page 94: ...igh very high or extremely high Defaults to high Jitter Buffer Adjustment Controls how the jitter buffer should be adjusted Select the appropriate setting up and down up only down only or disable Defaults to up and down Parameter Description Parameter Description SIP Transport Select from UDP TCP or TLS Defaults to UDP SIP Port Port number of the SIP message listening and transmission port Default...

Page 95: ...ty ID header instead of the From header select yes Otherwise select no Defaults to yes Referror Bye Delay Controls when the Cisco IP phone sends BYE to terminate stale call legs upon completion of call transfers Multiple delay settings Referror Refer Target Referee and Refer To Target are configured on this screen For the Referror Bye Delay enter the appropriate period of time in seconds Defaults ...

Page 96: ... for all messages except OPTIONS NOTIFY and REGISTER requests responses full Logs all SIP messages in full text full excl OPT Logs all SIP messages in full text except OPTIONS requests responses full excl NTFY Logs all SIP messages in full text except NOTIFY requests responses full excl REG Logs all SIP messages in full text except REGISTER requests responses full excl OPT NTFY REG Logs all SIP me...

Page 97: ...ill send a NOTIFY with Event Refer to the transferor for any 1xx response returned by the transfer target on the transfer call leg If set to no the phone will only send a NOTIFY for final responses 200 and higher NOTE Not applicable to the WIP310 Use Anonymous with RPID This parameter applies only if SIP Remote Party ID is set to yes otherwise it is ignored If the parameter is set to yes the FROM ...

Page 98: ...y for Survivable Remote Site Telephony SRST support The proxy is configured with an extension that includes a statically configured DNS SRV record or DNS A record Configuring the proxy allows for failover and fallback functionality with a secondary proxy server For example For SRV Record sip server com SRV node1 sip server com 5060 p 1 w 5 0 node2 sip server com 5060 p 2 w 50 NOTE Set Use DNS SRV ...

Page 99: ...ires too brief error response the phone retries with the value specified in the Min Expires header of the error Defaults to 60 seconds Ans Call Without Reg If enabled the user does not have to be registered with the proxy to answer calls Defaults to no Use DNS SRV Enables DNS SRV lookup for the proxy and outbound proxy Defaults to no DNS SRV Auto Prefix Enables the phone to automatically prepend t...

Page 100: ... Normal or Based on SRV port The phone creates an internal list of proxies returned in the DNS SRV records If you select Normal the list contains proxies ranked by weight and priority If you select Based on SRV the phone uses normal then inspects the port number based on the first listed proxy port Defaults to Normal Parameter Description Parameter Description Display Name Display name for caller ...

Page 101: ...em tab STEP 4 Under System Configuration in the SPA525 protocol field choose SCCP STEP 5 Optional To configure the phone to automatically detect the protocol being used on the network to which it is connected in the SPA525 auto detect sccp field choose yes STEP 6 Click Submit All Changes Auth ID Authentication ID for SIP authentication Defaults to blank Mini Certificate Base64 encoded of Mini Cert...

Page 102: ...g Protocol field choose SCCP STEP 5 Optional To configure the phone to automatically detect the protocol being used on the network to which it is connected in the SPCP Auto detect field choose yes STEP 6 Click Submit All Changes NOTE For the SPA501G can be configured using the IVR See the Using IVR on the SPA501G IP Phone section on page 17 Network Address Translation NAT and Cisco IP Phones NAT i...

Page 103: ...have more choices in selecting a router NAT Mapping with SIP ALG Router If the ITSP network does not provide a Session Border Controller functionality you can achieve NAT mapping by using a router that has a SIP ALG Application Layer Gateway By using a SIP ALG router you have more choices in selecting an ITSP Configuring NAT Mapping with a Static IP Address If the ITSP network does not provide a S...

Page 104: ...optional STEP 5 Click Submit All Changes NOTE You also need to configure the firewall settings on your router to allow SIP traffic See Configuring SIP on page 71 Configuring NAT Mapping with STUN If the ITSP network does not provide a Session Border Controller functionality and if other requirements are met it is possible to use STUN as a mechanism to discover the NAT mapping This option is consid...

Page 105: ...b STEP 4 Under NAT Support Parameters configure the following Handle VIA received yes Handle VIA rport yes Insert VIA received yes Insert VIA rport yes Substitute VIA Addr yes Send Resp To Src Port yes STUN Enable Choose yes STUN Server Enter the IP address for your STUN server STEP 5 Click the Ext number tab Configure the following NAT Mapping Enable Choose yes NAT Keep Alive Enable Choose yes op...

Page 106: ... only if the internal host first sent a packet from that port to the external host NOTE This procedure assumes that a syslog server is configured and is ready to receive syslog messages STEP 1 Make sure you do not have firewall running on your PC that could block the syslog port by default this is 514 STEP 2 Log on to the phone s web UI For information about this see the Using the Web Administrati...

Page 107: ...n about what type of NAT your router uses click the SIP tab and scroll to NAT Support Parameters STEP 9 Back in the SIP tab select yes in the STUN Test Enable drop down box View the debug messages to determine if your network uses symmetric NAT Look for the Warning header in REGISTER messages for example Warning 399 Spa Full Cone NAT detected STEP 10 Click Submit All Changes ...

Page 108: ... section on page111 Configuring VLAN Settings section on page 113 Setting Security Features The following features help ensure that calls are secure and authenticated SIP Initial INVITE and MWI Challenge section on page 97 SIP Over TLS section on page 98 SRTP and Securing Calls section on page 99 SIP Initial INVITE and MWI Challenge SIP INVITE initial and MWI message in a session can be challenged...

Page 109: ... SIP Over TLS encrypts only the signaling messages and not the media A separate secure protocol such as Secure Real Time Transport Protocol SRTP see below can be used to encrypt voice packets The TLS protocol has two layers TLS Record Protocol layered on top of a reliable transport protocol such as SIP or TCH it ensures that the connection is private by using symmetric data encryption and it ensur...

Page 110: ...hen a call is secure the voice conversation is encrypted so that others cannot eavesdrop on the conversation To enable this feature the IP phone must have a mini certificate installed The supplementary service Secure All Calls 16 Defaults to prefer to use encrypted media voice codecs Audio packets in both directions of outbound calls are encrypted using SRTP To use Secure Call on an extension you ...

Page 111: ...atus Select Product Information Scroll to Certificate WIP310 Log in to the web administration interface In the Info tab under Product Information certificate information is listed in the Client Certificate field Secure Call Indication Tone This tone is played when a call has been successfully switched to secure mode It should be played only for a short while less than 30 seconds and at a reduced l...

Page 112: ...ird column shows the voice quality Mean Opinion Score MOS with a scale of 1 5 in which higher is better Codec Voice Compression Algorithm Complexity and Description MOS Score G 711 A law and u law Very low complexity Supports uncompressed 64 kbps digitized voice transmission at one through ten 5 ms voice frames per packet This codec provides the highest voice quality and uses the most bandwidth of...

Page 113: ...d router prioritizes the packets going upstream to the ISP The following table approximates the bandwidth budget for each side of the conversation in each direction using different codecs and number of calls This table is based on the following assumptions Bandwidth calculated with no silence suppression 20 millisecond of payload per RTP packet G 723 1 High complexity Cisco IP phones support the u...

Page 114: ... bits per sample The compression algorithm plays a large role in determining the voice quality of the reconstructed speech signal at the other end Cisco IP phones support the most popular audio compression algorithms for IP Telephony G 711 a law and u law G 726 G 729a G 722 not supported on WIP310 and G 723 1 not supported on the SPA525G or WIP310 The encoder and decoder pair in a compression algo...

Page 115: ...iate the effect of packet loss Network jitter The IP network can induce varying delay of received packets The RTP receiver in Cisco IP phones keeps a reserve of samples to absorb the network jitter instead of playing out all the samples as soon as they arrive This reserve is known as a jitter buffer The bigger the jitter buffer the more jitter it can absorb but this also introduces bigger delay Ji...

Page 116: ...n one RTP packet Packets can be adjusted to contain from 1 10 audio frames Increasing the number of frames decreases the bandwidth utilized but it also increases delay and can affect voice quality Configuring Voice Codecs A codec resource is considered allocated if it has been included in the SDP codec list of an active call even though it eventually might not be chosen for the connection If the G...

Page 117: ...IP310 SPA525G G722 not supported on WIP310 See Supported Codecs section on page101 Defaults to G711u Use Pref Codec Only To use only the preferred codecs for all calls select yes The call fails if the far end does not support these codecs Otherwise select no Defaults to no Second Preferred Codec If the first codec fails this codec is tried Defaults to unspecified NOTE Not applicable to the WIP310 ...

Page 118: ...e the use of the G 726 codec at 32 kbps select yes Otherwise select no Defaults to yes G726 40 Enable To enable the use of the G 726 codec at 40 kbps select yes Otherwise select no Defaults to yes NOTE Not applicable to the WIP310 or SPA525G Release Unused Codec Allows the release of codecs not used after codec negotiation on the first call so that other codecs can be used for the second line To u...

Page 119: ...d STEP 3 Click the System tab STEP 4 Enter fully qualified domain names FQDNs for each SIP server you want the phone to respond to Separate with semicolons STEP 5 Click Submit All Changes Configuring DHCP Static IP and PPPoE Information STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the System tab DTMF Tx Method Select the method to transmit DT...

Page 120: ... of time after the corresponding SIP command is sent the DHCP Timeout on Renewal feature causes the device to request a renewal of its IP address If the DHCP server returns the IP address that it originally assigned to the phone the DHCP assignment is presumed to be operating correctly Otherwise the phone resets to try to fix the issue Static IP Configure a static IP address for the phone PPPoE Po...

Page 121: ...lowing fields Static IP Address Enter the static IP address of the phone Netmask Enter the subnet mask of the phone Gateway Enter the IP address of the gateway For the SPA525G you also have the following fields available LAN MTU LAN Maximum Transmission Unit size Default value 1500 Duplex Mode Choose one of the following to configure the speed duplex for the phone s Ethernet ports Auto 10MBps Dupl...

Page 122: ... Parameters STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the System tab STEP 4 Configure the following fields Parameter Description PPPoE Login Name Specifies the account name assigned by the ISP for connecting on a Point to Point Protocol over Ethernet PPPoE link PPPoE Login Password Specifies the password assigned by the ISP for connecting ...

Page 123: ...cting the DNS server The options are Manual Manual DHCP and DHCP Manual DNS Query Mode Do parallel or sequential DNS Query With parallel DNS query mode the phone sends the same request to all the DNS servers at the same time when doing a DNS lookup the first incoming reply is accepted by the phone Defaults to parallel Not available on WIP310 Syslog Server Specify the syslog server name and port Th...

Page 124: ...protocol addresses of neighboring devices and also discovers the platform of those devices Shows information about the interfaces your router uses Is media and protocol independent If you are using a VLAN without CDP you must enter a VLAN ID for the IP phone STEP 1 Log in to the web administration interface STEP 2 Click Admin Login and advanced STEP 3 Click the System tab NTP Enable Enables Networ...

Page 125: ...ter a VLAN ID for the IP phone Note that only voice packets are tagged with the VLAN ID Enable PC Port VLAN Tagging Enables VLAN and priority tagging on the phone data port 802 1p q This feature facilities tagging of the VLAN ID 802 1Q and priority bits 802 1p of the traffic coming from the PC port of the IP phone Defaults to No Choose Yes to enable the tagging algorithm PC Port VLAN Highest Prior...

Page 126: ...e 118 Sample Configuration File page120 Upgrading Resyncing and Rebooting Phones page 121 Redundant Provisioning Servers page124 Retail Provisioning page124 Automatic In House Preprovisioning page125 Configuration Access Control page 126 Using HTTPS page126 VARs and service providers should refer to other documentation depending on your configuration Cisco SPA Provisioning Guide service provider l...

Page 127: ... to 256 bit symmetric key encryption of profiles For the initial transfer of the profile encryption key initial provisioning stage the Cisco IP phones can receive a profile from an encrypted channel HTTPS with client authentication or can resync to a binary profile generated by the Cisco SIP profile compiler In the latter case the SIP profile compiler can encrypt the profile specifically for the t...

Page 128: ...PS then the address can be entered in and press Resync The status of the remote customization process is shown by the phone s mute button blinking in the following patterns Red orange slow blink 1 0 seconds on 1 0 seconds off Contacting server server not resolvable not reachable or down Red orange slow blink 0 2 seconds on 0 2 seconds off 0 2 seconds on 1 4 seconds off Server responded with file n...

Page 129: ...The configuration profile can be used in two formats Open XML style format Proprietary plain text format The XML style format lets you use standard tools to compile the parameters and values To protect confidential information contained in the configuration profile this type of file is generally delivered from the provisioning server to the IP phone over a secure channel provided by HTTPS The XML ...

Page 130: ...o for the Win32 environment spc exe and Linux i386 elf environment spc linux i386 static Availability of the SPC tool for the OpenBSD environment is available on a case by case basis The syntax of the plain text file accepted by the profile compiler is a series of parameter value pairs with the value in double quotes Each parameter value pair is followed by a semicolon The following is an example ...

Page 131: ... 03 30 GMT 03 00 GMT 02 00 GMT 01 00 GMT GMT 01 00 GMT 02 00 GMT 03 00 GMT 03 30 GMT 04 00 GMT 05 00 GMT 05 30 GMT 05 45 GMT 06 00 GMT 06 30 GMT 07 00 GMT 08 00 GMT 09 00 GMT 09 30 GMT 10 00 GMT 11 00 GMT 12 00 GMT 13 00 FXS_Port_Impedance 600 options 600 900 600 2 16uF 900 2 16uF 270 750 150nF 220 820 120nF 220 820 115nF 370 620 310nF FXS_Port_Input_Gain 3 FXS_Port_Output_Gain 3 DTMF_Playback_Lev...

Page 132: ...elease A profile resync is only attempted when the Cisco IP phone is idle because this may trigger a software reboot General purpose parameters are provided to help service providers manage the provisioning process Each Cisco IP phone can be configured to periodically contact a normal provisioning server NPS Communication with the NPS does not require the use of a secure protocol because the updat...

Page 133: ...pgrade_Error_Retry_Delay The upgrade retry interval in seconds applied in case of upgrade failure The device has a firmware upgrade error timer that activates after a failed firmware upgrade attempt The timer is initialized with the value in this parameter The next firmware upgrade attempt occurs when this timer counts down to zero The default is 3600 seconds Downgrade_Rev_Limit Enforces a lower l...

Page 134: ...ax to resync a phone s profile to a profile on a TFTP HTTP or HTTPS server http phone ip addr admin resync protocol server name port profile pathname Parameter following resync defaults to the Profile Rule setting on the web server Provisioning page Protocol defaults to TFTP Server name defaults to the host requesting the URL Log_Upgrade_Success_Msg Syslog message issued after a firmware upgrade a...

Page 135: ...FQDN The use of a FQDN facilitates the deployment of redundant provisioning servers When the provisioning server is identified through a FQDN the Cisco IP phone attempts to resolve the FQDN to an IP address through DNS Only DNS A records are supported for provisioning DNS SRV address resolution is not available for provisioning The Cisco IP phone continues to process A records until the first serv...

Page 136: ...ote provisioning server is configured to associate the Cisco IP phone that is performing the resync request with the new account based on the URL and the supplied PIN Through this initial resync operation the Cisco IP phone is configured in a single step and is automatically directed to resync thereafter to a permanent URL on the server For example https prov supervoip com cisco init For both init...

Page 137: ... IP phone provides mechanisms for restricting end user access to various parameters The Cisco IP phone firmware provides specific privileges for login to a User account and an Admin account The Admin account is designed to give the service provider or VAR configuration access to the Cisco IP phone while the User account is designed to give limited and configurable control to the end user of the de...

Page 138: ...and reject any server certificate not signed by Cisco This mechanism protects the service provider from unauthorized access to the Cisco IP phone endpoint or any attempt to spoof the provisioning server This might allow the attacker to reprovision the Cisco IP phone to gain configuration information or to use a different VoIP service Without the private key corresponding to a valid server certific...

Page 139: ...ample openssl genrsa out file key 1024 STEP 3 Generate CSR a that contains fields that identify your organization and location For example openssl req new key file key out file csr You must have the following information Subject field Enter the Common Name CN that must be a FQDN Fully Qualified Domain Name syntax During SSL authentication handshake the SPA9000 verifies that the certificate it rece...

Page 140: ...nes page130 Call Progress Tones page133 Distinctive Ring Patterns page133 Control Timer Values sec page134 Vertical Service Announcement Codes SPA500 Series page140 Miscellaneous Parameters page 143 Localizing Your IP Phone page 144 Selecting a Display Language page147 Cisco IP phones have configurable call progress tones Parameters for each type of tone can include number of frequency components ...

Page 141: ... stands for infinite duration The segments within a section are played in order and repeated until the total duration is played Example 1 Normal Ring 60 2 4 Number of Cadence Sections 1 Cadence Section 1 Section Length 60 s Number of Segments 1 Segment 1 On 2s Off 4s Total Ring Length 60s Example 2 Distinctive Ring short short short long 60 2 2 2 2 2 2 1 4 Number of Cadence Sections 1 Cadence Sect...

Page 142: ...Length 10s Example 2 Stutter Tone 350 19 440 19 2 1 1 1 2 10 0 1 2 Number of Frequencies 2 Frequency 1 350 Hz at 19 dBm Frequency 2 440 Hz at 19 dBm Number of Cadence Sections 2 Cadence Section 1 Section Length 2s Number of Segments 1 Segment 1 On 0 1s Off 0 1s with Frequencies 1 and 2 Cadence Section 2 Section Length 10s Number of Segments 1 Segment 1 On forever with Frequencies 1 and 2 Total Ton...

Page 143: ...aveform id is the index of the desired waveform to use in this ring tone specification There are 4 built in waveforms 1 A classic phone with mechanical bell 2 Typical phone ring 3 A classic ring tone 4 A wide band frequency sweep signal This field can also be a network path url to download a ring tone data file from a server on the fly In this case the syntax of the field is w tftp hostname port p...

Page 144: ... that announces a telephone call NOTE The WIP310 has only eight distinctive ring pattern fields The pattern is length on off where Length The total length of the ring On The number of on seconds Off The number of off seconds Example 1 Normal Ring 60 2 4 Number of Cadence Sections 1 Cadence Section 1 Section Length 60 s Number of Segments 1 Segment 1 On 2s Off 4s Total Ring Length 60s Example 2 Dis...

Page 145: ...conds Field Description Reorder Delay Delay after far end hangs up before reorder tone is played 0 plays immediately inf never plays Range 0 255 seconds Defaults to 5 Call Back Expires Expiration time in seconds of a call back activation Range 0 65535 seconds Defaults to 1800 Call Back Retry Intvl Call back retry interval in seconds Range 0 255 seconds Defaults to 30 Call Back Delay Delay after re...

Page 146: ... Code Values The phone provides default values for star codes You can change the default star code values for your area or region Interdigit Long Timer Long timeout between entering digits when dialing The interdigit timer values are used as defaults when dialing The Interdigit Long Timer is used after any one digit if all valid matching sequences in the dial plan are incomplete as dialed Range 0 ...

Page 147: ...k Act 66 Periodically redials the last busy number every 30 seconds by default until it rings or until the attempt expires 30 min by default regardless which extension Only one call back operation can be ordered at a time A new order automatically cancels the previous order Call Back Deact 86 Cancels the last call back operation Call Forward All Act 72 Call forwards all inbound calls Applies to pr...

Page 148: ...aller ID on all outbound calls Applies to all extensions Block CID Deact 68 Deactivates caller ID blocking on outbound calls Applies to all extensions Block CID Per Call 81 Blocks caller ID on the next outbound call on the current call appearance only Block CID Per Call Deact 82 Deactivates caller ID blocking on the next outbound call on the current call appearance only Block ANC Act Blocks anonym...

Page 149: ... One or more codes can be configured into this parameter such as 98 or 97 98 123 and so on The maximum total length is 79 characters This parameter applies when the user places the current call on hold by Hook Flash and is listening to second dial tone Each code and the following valid target number according to current dial plan entered on the second dial tone triggers the Cisco IP phone to perfo...

Page 150: ...plan as in normal dialing b When a complete number is entered the Cisco IP phone sends an INVITE to 72 target_number as in a normal call This feature allows the proxy to process features such as call forward 72 or BLock Caller ID 67 You can add a parameter to each code in Features Dial Services Codes to indicate what tone to play after the code is entered such as 72 c 67 p Following is a list of a...

Page 151: ...disabled service is preceded with an exclamation mark A supplementary service should be disabled if the user has not subscribed for it or the service provider intends to support similar service using other means than relying on the Cisco IP phone Vertical Service Announcement Codes SPA500 Series The SPA500 Series IP phones support all services that can be activated on a phone call forward do not d...

Page 152: ...IP phone does not use this feature Line1 2 Service Announcement Serv Yes Regional Service Annc Base Number announcement server base number Regional Service Annc Extension Codes SAEC Script SAEC Script format SA_map Here means 0 or multiple SA_map syntax SA_serv SA_extcode SA_serv is the name of service plus the current condition SA_extcode is the extension code which the ANNC server will route to ...

Page 153: ...13 Block Anonymous call BAT Block anonymous call enabled BAF Block anonymous call disabled Outbound Call Codec Selection Codes Codec call selection codes affect voice quality For more information about voice codecs see the Supported Codecs section on page101 You can choose a preferred codec for a call or force a call to use a specific codec Prefer G 711u 017110 through G 729a 01729 Sets the prefer...

Page 154: ...rve the fidelity of the digits This can enhance the reliability of DTMF transmission required by many IVR applications such as dial up banking and airline information The following parameters can either help false detection or get better detection by the IVR In general the default values are recommended for both IVR functions DTMF Playback Level Local DTMF playback level in decibels per minute up ...

Page 155: ...r digits For example May 1 2008 can be entered as 05 01 or 05 01 08 or 05 01 2008 Set Local Time HH mm Enter the local time hh represents hours and mm represents minutes Seconds are optional Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation Choices are GMT 12 00 GMT 11 00 GMT GMT 01 00 GMT 02 00 GMT 13 00 Defaults to GMT 08 00 Time Offset HH mm...

Page 156: ...manually enter the current time and date from the phone GUI or the web UI However this value is overridden by the NTP time or SIP Message Date whenever they are available to the phone Manual setup requires you to enter the time in 24 hour format only The time served by the NTP Server and the SIP Date Header are expressed in GMT time The local time is obtained by offsetting the GMT according to the...

Page 157: ...lue equals any or value in the range 1 31 If day is 1 it means the weekday on or before the end of the month in other words the last occurrence of weekday in that month The weekday value equals any value in the range 1 7 Monday Sunday It can also equal 0 If the weekday value is 0 this means that the date to start or end daylight saving is exactly the date given In that case the day value must not ...

Page 158: ...ober and ending at midnight on the third Sunday of March This only applies to countries that recognize daylight savings time start 10 1 7 3 22 7 save 1 New Zealand The following example reflects the new change starting March 2007 DST starts on the second Sunday in March and ends on the first Sunday in November start 3 8 7 02 0 0 end 11 1 7 02 0 0 save 1 Selecting a Display Language This section de...

Page 159: ...re to Go From Here for the website location Currently dictionaries are available for the following languages English Spanish German Dutch Italian French Portuguese Danish Swedish Czech Slovak NOTE For language selection the following character sets are supported Latin2 Czech Hungarian Polish Romanian Croatian Slovak Slovenian Serbian Cyrillic Russian Bulgarian Ukrainian and others and Latin5 Turki...

Page 160: ...a Dictionary_Server_Script Defaults to blank the maximum number of characters is 512 The detailed format is as follows serv server ip port and root path d0 language0 x0 dictionary0 filename d1 language1 x1 dictionary1 filename d2 language2 x2 dictionary2 filename d3 language3 x3 dictionary3 filename d4 language4 x4 dictionary4 filename d5 language5 x5 dictionary5 filename d6 language6 x6 dictionar...

Page 161: ...s by a VPN or other situations dial plans can be configured on the IP phone using the web administration user interface For more information on using dial plans on the Cisco SPA9000 Voice System see the Cisco SPA9000 Voice System Administration Guide See the Appendix C Where to Go From Here for the location of the document This section includes information that you need to understand dial plans as...

Page 162: ...isco SPA9000 system 3 If the phone dial plan allows the call to process the dialed numbers are sent to the SPA9000 4 The SPA9000 compares the dialed digits to the CALL ROUTING RULE on the SPA9000 Voice SIP page PBX Parameters section 5 If the call routing rule allows the call to process then the SPA9000 compares the dialed digits to the LINE INTERFACE dial plan on the SPA9000 Voice Line N page Dia...

Page 163: ...n 0 1 2 3 4 5 6 7 8 9 0 Enter any of these characters to represent a key that the user must press on the phone keypad x Enter x to represent any character on the phone keypad sequence Enter characters within square brackets to create a list of accepted key presses The user can press any one of the keys in the list Numeric range For example you would enter 2 9 to allow the user to press any one dig...

Page 164: ...an intersequence tone enter a comma between digits to play an outside line dial tone after a user entered sequence EXAMPLE 9 1xxxxxxxxxx An outside line dial tone is sounded after the user presses 9 and the tone continues until the user presses 1 exclamation point For number barring enter an exclamation point to prohibit a dial sequence pattern EXAMPLE 1900xxxxxxx The system rejects any 11 digit s...

Page 165: ...xx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 Extensions on your system EXAMPLE 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 1 8 xx Allows a user dial any three digit number that starts with the digits 1 through 8 If your system uses four digit extensions you would instead enter the following string 1 8 xxx Local ...

Page 166: ...tting the number to the carrier U S long distance dialing EXAMPLE 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 9 1 2 9 xxxxxxxxx After the user presses 9 an external dial tone sounds The user can enter any 11 digit number that starts with 1 and is followed by a digit 2 through 9 Blocked number EXAMPLE 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1...

Page 167: ... accepts the user dialed sequence and initiates a call or else rejects the sequence as invalid The user hears the reorder fast busy tone if the dialed sequence is invalid The following table explains how terminating events are processed Terminating Event Processing The dialed digits do not match any sequence in the dial plan The number is rejected The dialed digits exactly match one sequence in th...

Page 168: ...ll be transmitted as shown If you omit the number substitution n then the user hears a reorder fast busy tone after the specified number of seconds Examples for the Dial Plan Timer Allow more time for users to start dialing after taking a phone off hook EXAMPLE P9 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx P9 After taking a phone off hook a user has 9 seconds to begin dialing ...

Page 169: ...user enters another digit within the specified number of seconds the entry is evaluated as incomplete and the call is rejected The default value is 10 seconds NOTE This section explains how to edit a timer as part of a dial plan Alternatively you can modify the Control Timer that controls the default interdigit timers for all calls See Resetting the Control Timers on page161 Syntax for the Interdi...

Page 170: ...ence Ss Use this syntax to apply the new setting to a particular dialing sequence s The number of seconds if no number is entered after S the default timer of 5 seconds applies Examples for the Interdigit Short Timer Set the timer for the entire dial plan EXAMPLE S 6 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx S 6 While entering a number with the phone off hook a user can pause...

Page 171: ...the following example 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx STEP 5 Optional Enter the Caller ID Map Inbound caller ID numbers can be mapped to a different string For example a number that begins with 44xxxxxx can be mapped to 0xxxxxx This feature has the same syntax as the Dial Plan parameter With this parameter you can specify how to map a caller ID number for display on...

Page 172: ...r entries and modify the dial plan appropriately See Digit Sequences on page 152 Resetting the Control Timers You can use the following procedure to reset the default timer settings for all calls NOTE If you need to edit a timer setting only for a particular digit sequence or type of call you can edit the dial plan See About Dial Plans on page150 STEP 1 Log in to the web administration interface S...

Page 173: ...own It obtains power directly from the phone and does not require a separate power supply Two Cisco SPA500S units can be attached to a single phone to monitor a total of 64 separate lines For more information about installing and configuring the Cisco SPA500S with a Cisco SPA9000 system see the Cisco SPA9000 Voice System Installation and Configuration Guide This chapter contains the following sect...

Page 174: ...t for Line Monitoring Illuminated line status monitoring Idle Ringing Busy Null or Registration Error One touch Call Transfer Incoming calls can be immediately transferred to the target destination by pressing a button key as assigned on the Cisco SPA500S The following table describes Cisco SPA500S ports and LEDs Port LED Meaning AUX IN Connects to the phone AUX OUT Connects to a second Cisco SPA5...

Page 175: ...hysical installation of the Cisco SPA500S unit which connects it to the phone For instructions on installing the Cisco SPA500S and an introduction to its use refer to the Cisco SPA500S Quick Start Guide or the Cisco Small Business Pro SPA525G User Guide SIP available on Cisco com STEP 2 Configure one of the following SIP proxy servers SPA9000 See Configuring the SPA9000 for the Cisco SPA500S page1...

Page 176: ...to the Busy Lamp BLF Monitor Users List The BroadSoft server sends updates on the status of each phone on this list to the Cisco SPA500S which subscribes for this service To configure the BroadSoft server to support the Cisco SPA500S STEP 1 On the BroadSoft server in the user profile used by the phone to register with the BroadSoft server select Assign Services STEP 2 On the Assign Services page f...

Page 177: ...e Cisco SPA500S STEP 6 Save and enable your configuration changes on the BroadSoft server See also the Configuring BroadSoft Busy Lamp Field Auto Configuration SPA525G section on page171 Configuring the Asterisk Server for the Cisco SPA500S To configure the Asterisk server to allow the Cisco SPA500S to register for BLF monitoring STEP 1 Add a context in the extensions conf file STEP 2 Add a Subscr...

Page 178: ...X and obtain the following information IP PBX IP address or other hostname Phone extension numbers To configure the Cisco SPA500S NOTE Steps 1 through 4 are only required when the Server Type field is set to SPA9000 These steps are not required for other server types such as BroadSoft and Asterisk STEP 1 Connect to the web UI for the phone to which the Cisco SPA500S is connected STEP 2 Click Admin...

Page 179: ...bscription for the user fails if the user is configured on more than one unit key or if the target extension is a shared extension For example the following configuration would fail It shows user 101 subscribed for two different functions on two unit keys all functions should be put on one unit key Unit key1 func sd usr 101 PROXY nme test vid 2 sub arupiSSomSok1 PROXY Unit key2 fnc blf cp usr 101 ...

Page 180: ...g 192 168 8 101 6060 The usr and ext keywords are interchangeable nme optional Use this field with the SPA9000 to identify any alias that has been assigned to the extension in the IP phone configuration The nme parameter indicates the extension name which in this case is the same as the station name vid optional All LEDs on the Cisco SPA500S use phone extensions that they are assigned to By defaul...

Page 181: ...vid 2 keyword to assign the next set of keys to the second extension The numeric values correspond to the default extensions on the phone as follows vid 1 extension 101 vid 2 extension 102 vid 3 extension 103 vid 4 extension 104 vid 5 extension 105 vid 6 extension 106 SPA9000 Syntax Find more complete information in the Cisco SPA9000 Voice System Installation and Configuration Guide The following ...

Page 182: ...automatically using a URI rather than individually configuring each BLF entry See the Configuring BroadSoft Busy Lamp Field Auto Configuration SPA525G section on page171 Asterisk syntax The following is an example entry for a Asterisk server This entry enables speed dialing BLF monitoring and call pickup on a Asterisk server with the IP address 192 168 1 11 fnc sd blf cp sub 35890 192 168 1 11 nme...

Page 183: ...ameters Parameters in the Attendant Console web page are described in the following table For information about Unit Key syntax see the previous sections Parameter Description Subscribe Expires Specifies how long the subscription remains valid After the specified period of time elapses the Cisco SPA500S initiates a new subscription Defaults to 1800 Subscribe Retry Interval Specifies the length of ...

Page 184: ...urned on when keys are pressed going from off to green to red and back to off In test mode when all the buttons on the attendant console are returned to off all the keys become orange The phone must be rebooted after the test is completed Attendant Console Call Pickup Code The star code used for picking up a ringing call Defaults to 98 BLF List URI Automatically configures BLF subscriptions for al...

Page 185: ...d or not Subscribe Retry Interval Displays the length of time the Cisco SPA500S waits to try again if subscription fails SW Version Displays the version of the software currently running on the unit Key Name Displays the name assigned to each key 1 32 on the Cisco SPA500S attendant console unit Type Displays the function enabled for each key 1 32 on the Cisco SPA500S attendant console unit Line Di...

Page 186: ... are listed below c o r g a This field sets the color of the LED The 4 choices are o off r red g green a amber orange p n b s b f b d b u d This field sets the blinking pattern of the LED The 4 choices are nb no blink steady on or off sb slow blink 1s on and 1s off fb fast blink 100ms on and 100ms off ud user defined according to the contents of the u field u on off on off etc This is a user defin...

Page 187: ...ministrator can also specify a different color and pattern for each of the following states of the call appearance Idle This call appearance is not in use It can be used to make outbound call on this station Local Seized This call appearance has been seized by this station to prepare for an outbound call Local Progressing This station is making an outbound call that is progressing Local Active Thi...

Page 188: ... is ringing for an incoming call to this call appearance Remote Held Another station has placed this call appearance on hold Remote Undefined The share call state is not known this station is waiting for a notification from the application server Registration Failed This station has failed to register with the proxy server for the corresponding extension Registering The station is attempting regis...

Page 189: ... the fields within each section of the following web UI pages Voice Tab Info Tab page179 System Tab page 185 SIP Tab page190 Regional Tab page 204 Phone Tab page 223 User Tab page 254 Attendant Console Status page 260 SPA525G Specific Tabs page 261 NOTE For information about the Provisioning page see the Cisco SPA Provisioning Guide ...

Page 190: ...10 Connection Type WIP310 SPA525G only Indicates the type of internet connection for the phone DHCP Static IP PPPoE not applicable to WIP310 Current IP Displays the current IP address assigned to the IP phone Host Name Displays the current host name assigned to the IP phone defaults to SipuraSPA Domain Displays the network domain name of the IP phone Current Netmask Displays the network mask assig...

Page 191: ...only Shows if a Bluetooth device is connected to the phone Bluetooth MAC SPA525G only Shows the hardware address of the Bluetooth device Connected Device ID SPA525G only Shows the name of the connected Bluetooth device Wireless Enabled SPA525G only Shows if Wireless G is enabled on the phone Wireless Connected SPA525G only Shows if the phone is connected to the wireless network Wireless MAC SPA525...

Page 192: ...roperly installed in the IP phone Customization For an RC unit this field indicates whether the unit has been customized or not Pending indicates a new RC unit that is ready for provisioning If the unit has already retrieved its customized profile this field displays the name of the company that provisioned the unit Licenses Indicates any additional licenses that you have installed in the IP phone...

Page 193: ... Sent Total number of RTP packets sent including redundant packets RTP Bytes Sent Total number of RTP packets received including redundant packets RTP Packets Recv Total number of RTP bytes sent RTP Bytes Recv Total number of RTP bytes received SIP Messages Sent Total number of SIP messages sent including retransmissions SIP Bytes Sent Total number of SIP messages received including retransmission...

Page 194: ...he line was registered Next Registration In Number of seconds before the next registration renewal Message Waiting Indicates whether the phone user has a new voice mail waiting Yes or No This is updated when voice mail notification is received Mapped SIP Port Port number of the SIP port mapped by NAT Parameter Description Call State Status of the call Tone Type of tone used by the call Encoder Cod...

Page 195: ...r of milliseconds for delay Packets Lost Number of packets lost Packet Error Number of invalid packets received Mapped RTP Port The port mapped for Real Time Protocol traffic for the call Media Loopback If the call is a loopback call displays the loopback mode source or mirror and type media or packet If the call is not loopback the field appears blank Parameter Description Parameter Description S...

Page 196: ... only page 189 Bluetooth Settings SPA525G only page 189 System Configuration Parameter Description Restricted Access Domains This feature is used when implementing software customization Enable Web Server Enable disable web server of the IP phone Defaults to yes Web Server Port Port number of the web user interface Defaults to 80 Enable Web Admin Access Lets you enable or disable local access to t...

Page 197: ...ch as the Cisco Unified Communications 500 Series for Small Business SPA525 auto detect sccp SPA525G only Choose if the phone should automatically detect the type of protocol used on the network to which it is connected If set to yes the phone automatically discovers if it is connected to a call control system using SPCP Parameter Description Parameter Description Internet Connection Type Choose t...

Page 198: ...meter Description Parameter Description PPPoE Login Name Specifies the account name assigned by the ISP for connecting on a Point to Point Protocol over Ethernet PPPoE link PPPoE Login Password Specifies the password assigned by the ISP for connecting on a Point to Point Protocol over Ethernet PPPoE link PPPoE Service Name Specifies the service name assigned by the ISP for connecting on a Point to...

Page 199: ... at the same time when doing a DNS lookup the first incoming reply is accepted by the IP phone Defaults to parallel Syslog Server Specify the syslog server name and port This feature specifies the server for logging IP phone system information and critical events If both Debug Server and Syslog Server are specified Syslog messages are also logged to the Debug Server Debug Server The debug server n...

Page 200: ...VLAN ID Enter the VLAN tag for the VLAN to which the Cisco IP phone is assigned This should be the same VLAN to which the IP PBX is assigned Enable CDP Enables or disables Cisco Discovery Protocol CDP Defaults to Yes Parameter Description SPA525 wifi on Set to yes to enable Wireless G service on the SPA525G Parameter Description Enable BT Set to yes to enable support for Bluetooth devices on the S...

Page 201: ...m Parameters page 204 SIP Parameters Parameter Description Max Forward SIP Max Forward value which can range from 1 to 255 Defaults to 70 Max Redirection Number of times an invite can be redirected to avoid an infinite loop Defaults to 5 Max Auth Maximum number of times from 0 to 255 a request may be challenged Defaults to 2 SIP User Agent Name Used in outbound REGISTER requests Defaults to VERSIO...

Page 202: ... drop down menu Defaults to no Use Compact Header Lets you use compact SIP headers in outbound SIP messages Select yes or no from the drop down menu If set to yes the phone uses compact SIP headers in outbound SIP messages If set to no the phone uses normal SIP headers If inbound SIP requests contain compact headers the phone reuses the same compact headers when generating the response regardless ...

Page 203: ...e peer to hold the call If set to no unit will not include the c 0 0 0 0 syntax in the SDP The unit will always include a sendonly syntax in the SDP in either case Defaults to yes Random REG CID On Reboot If set to yes the Cisco IP phone uses a different random call ID for registration after the next software reboot If set to no the Cisco IP phone tries to use the same call ID for registration aft...

Page 204: ...hod to use for SRTP Two choices are available x sipura legacy SRPT method s descriptor new method compliant with RFC 3711 and RFC 4568 The default value is x sipura NOTE Not applicable to WIP310 Hold Target Before REFER Controls whether to hold call leg with transfer target before sending REFER to the transferee when initiating a fully attended call transfer where the transfer target has answered ...

Page 205: ...VITE Expires INVITE request Expires header value If you enter 0 the Expires header is not included in the request Ranges from 0 to 19999999999999999999999999999999 Defaults to 240 seconds ReINVITE Expires ReINVITE request Expires header value If you enter 0 the Expires header is not included in the request Ranges from 0 to 19999999999999999999999999999999 Defaults to 30 Reg Min Expires Minimum reg...

Page 206: ...r a failure This feature was added in Release 5 1 Defaults to blank which disables this feature Reg Retry Intvl Cap The maximum value to cap the exponential back off retry delay which starts at Register Retry Intvl and doubles on every REGISTER retry after a failure In other words the retry interval is always at Register Retry Intvl seconds after a failure If this feature is enabled Reg Retry Rand...

Page 207: ...s code for the appropriate Special Information Tone SIT For example if you set the SIT1 RSC to 404 when the user makes a call and a failure code of 404 is returned the SIT1 tone is played Reorder or Busy Tone is played by default for all unsuccessful response status code for SIT 1 RSC through SIT 4 RSC Defaults to blank SIT2 RSC SIP response status code to INVITE on which to play the SIT2 Tone Def...

Page 208: ...o 16402 Defaults to 16384 RTP Port Max Maximum port number for RTP transmission and reception Should define a range that contains at least 10 even number ports twice the number of lines for example configure RTP port min to 16384 and RTP port max to 16402 Defaults to 16482 RTP Packet Size Packet size in seconds which can range from 0 01 to 0 16 Valid values must be a multiple of 0 01 seconds Defau...

Page 209: ... Display Name or Anonymous if user blocks caller ID and TOOL is set to the Vendor Hardware platform software version such as Cisco IP phone 1 0 31 b The NTP timestamp used in the SR is a snapshot of the IP phone s local time not the time reported by an NTP server If the IP phone receives a RR from the peer it attempts to compute the round trip delay and show it as the Call Round Trip Delay value m...

Page 210: ...the IP phone includes the P RTP Stat header or response to a BYE message The header contains the RTP statistics of the current call Select yes or no from the drop down menu The format of the P RTP Stat header is P RTP State PS packets sent OS octets sent PR packets received OR octets received PL packets lost JI jitter in ms LA delay in ms DU call duration in s EN encoder DE decoder Defaults to no ...

Page 211: ...ad type Defaults to 112 RTP Start LoopbackDynamic RTP Start Loopback Dynamic Payload Defaults to 113 RTP Start Loopback Codec RTP Start Loopback Codec Select one of following G711u G711a G726 16 G726 24 G726 32 G726 40 G729a or G723 SPA525G choices G711u G711a G726 32 G729a G722 Defaults to G711u AVT Codec Name AVT codec name used in SDP Defaults to telephone event G711u Codec Name G 711u codec na...

Page 212: ...2 G726r40 Codec Name G 726 40 codec name used in SDP Defaults to G726 40 NOTE Not applicable to SPA525G WIP310 G729a Codec Name G 729a codec name used in SDP Defaults to G729a G729b Codec Name G 729b codec name used in SDP Defaults to G729ab G729a Codec Name G 729a codec name used in SDP Defaults to G729a G722 Codec Name G 722 codec name used in SDP Defaults to G722 NOTE Not supported on the WIP31...

Page 213: ...s or no from the drop down menu Defaults to no Insert VIA received Inserts the received parameter into the VIA header of SIP responses if the received from IP and VIA sent by IP values differ Select yes or no from the drop down menu Defaults to no Insert VIA rport Inserts the rport parameter into the VIA header of SIP responses if the received from IP and VIA sent by IP values differ Select yes or...

Page 214: ...STUN server or set up your own STUN server EXT IP External IP address to substitute for the actual IP address of the IP phone in all outgoing SIP messages If 0 0 0 0 is specified no IP address substitution is performed If this parameter is specified the IP phone assumes this IP address when generating SIP messages and SDP if NAT Mapping is enabled for that line However the results of STUN and VIA ...

Page 215: ... Distinctive Ring Patterns page 207 Control Timer Values sec page 208 Vertical Service Activation Codes page 209 Vertical Service Activation Codes page 209 Outbound Call Codec Selection Codes page 214 Time SPA525G Only page 217 Language SPA525G only page 217 Parameter Description Linksys Key System Enable or disable the Linksys Key System on the IP phone Defaults to yes Multicast Address The multi...

Page 216: ...ncountered in the dial plan Defaults to 420 16 10 0 1 Prompt Tone Prompts the user to enter a call forwarding phone number Defaults to 520 19 620 19 10 0 1 2 Busy Tone Played when a 486 RSC is received for an outbound call Defaults to 480 19 620 19 10 5 5 1 2 Reorder Tone Played when an outbound call has failed or after the far end hangs up during an established call Reorder Tone is played automat...

Page 217: ... to 914 16 1371 16 1777 16 20 274 0 1 274 0 2 380 0 3 0 4 0 SIT3 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call The RSC to trigger this tone is configurable on the SIP screen Defaults to 914 16 1371 16 1777 16 20 380 0 1 380 0 2 380 0 3 0 4 0 SIT4 Tone This is an alternative to the Reorder Tone played when an error occurs as a caller makes an ou...

Page 218: ...dBm so it does not interfere with the conversation Defaults to 397 19 507 19 15 0 2 0 2 1 1 1 2 1 2 Page Tone Specifies the tone transmitted when the paging feature is enabled Defaults to 600 16 3 05 0 05 1 Alert Tone Played when an alert occurs Defaults to 600 19 2 05 0 05 1 System Beep Audible notification tone played when a system error occurs Defaults to 600 16 1 05 0 05 1 NOTE WIP310 and SPA5...

Page 219: ...ence script for distinctive ring 7 Defaults to 60 4 5 4 Cadence 8 Cadence script for distinctive ring 8 Defaults to 60 0 25 9 75 Cadence 9 Cadence script for distinctive ring 9 Defaults to 60 4 2 4 2 Parameter Description Parameter Description Reorder Delay Delay after far end hangs up before reorder tone is played 0 plays immediately inf never plays Range 0 255 seconds Defaults to 5 Call Back Exp...

Page 220: ... defaults when dialing The Interdigit_Long_Timer is used after any one digit if all valid matching sequences in the dial plan are incomplete as dialed Range 0 64 seconds Defaults to 10 Interdigit Short Timer Short timeout between entering digits when dialing The Interdigit_Short_Timer is used after any one digit if at least one matching sequence is complete as dialed but more dialed digits would m...

Page 221: ...ults to 90 Cfwd Busy Deact Code Cancels call forwarding of busy calls Defaults to 91 Cfwd No Ans Act Code Forwards no answer calls to the extension specified after the activation code Defaults to 92 Cfwd No Ans Deact Code Cancels call forwarding of no answer calls Defaults to 93 CW Act Code Enables call waiting on all calls Defaults to 56 CW Deact Code Disables call waiting on all calls Defaults t...

Page 222: ...anonymous calls Defaults to 87 DND Act Code Enables the do not disturb feature Defaults to 78 DND Deact Code Disables the do not disturb feature Defaults to 79 Secure All Call Act Code Makes all outbound calls secure Defaults to 16 Secure No Call Act Code Makes all outbound calls not secure Defaults to 17 Secure One Call Act Code Makes the next outbound call secure It is redundant if all outbound ...

Page 223: ...pplies when the user places the current call on hold by Hook Flash and is listening to second dial tone Each code and the following valid target number according to current dial plan entered on the second dial tone triggers the IP phone to perform a blind transfer to a target number that is prepended by the service code For example after the user dials 98 the IP phone plays a special dial tone cal...

Page 224: ...ll This feature allows the proxy to process features like call forward 72 or BLock Caller ID 67 The codes should not conflict with any of the other vertical service codes internally processed by the IP phone You can empty the corresponding code that you do not want to IP phone to process You can add a parameter to each code in Features Dial Services Codes to indicate what tone to play after the co...

Page 225: ...is codec the preferred codec for the associated call Defaults to 017110 Force G711u Code Makes this codec the only codec that can be used for the associated call Defaults to 027110 Prefer G711a Code Makes this codec the preferred codec for the associated call Defaults to 017111 Force G711a Code Makes this codec the only codec that can be used for the associated call Defaults to 027111 Prefer G722 ...

Page 226: ...16 Force L 16 Code Makes this codec the only codec that can be used for the associated call Defaults to 02016 Prefer G723 Code Makes this codec the preferred codec for the associated call Defaults to 01723 NOTE Not applicable to WIP310 or SPA525G Force G723 Code Makes this codec the only codec that can be used for the associated call Defaults to 02723 NOTE Not applicable to WIP310 or SPA525G Prefe...

Page 227: ...or the associated call Defaults to 0172632 Force G726r32 Code Makes this codec the only codec that can be used for the associated call Defaults to 0272632 Prefer G726r40 Code Makes this codec the preferred codec for the associated call Defaults to 0172640 NOTE Not applicable to WIP310 or SPA525G Force G726r40 Code Makes this codec the only codec that can be used for the associated call Defaults to...

Page 228: ...MT 13 00 Defaults to GMT 08 00 Time Offset This specifies the offset from GMT to use for the local system time Daylight Saving Time Rule See Daylight Saving Time Rule in Miscellaneous page 218 Daylight Saving Time Enable Select yes to enable Daylight Saving Time Parameter Description Dictionary Server Script See Dictionary Server Script in Miscellaneous page 218 Language Selection See Language Sel...

Page 229: ...e SPA525G Set Local Time HH mm Sets the local time hh represents hours and mm represents minutes Seconds are optional NOTE Not applicable to the SPA525G Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation Choices are GMT 12 00 GMT 11 00 GMT GMT 01 00 GMT 02 00 GMT 13 00 Defaults to GMT 08 00 NOTE Found in the Time section for the SPA525G Time Off...

Page 230: ...e end end time save save time The start time and end time values specify the start and end dates and times of daylight saving time Each value is in this format month day weekday HH mm ss The save time value is the number of hours minutes and or seconds to add to the current time during daylight saving time The save time value can be preceded by a negative sign if subtraction is desired instead of ...

Page 231: ...aylight saving starts or ends on the weekday value on or before the date given The abbreviation HH stands for hours 0 23 The abbreviation mm stands for minutes 0 59 The abbreviation ss stands for seconds 0 59 The default Daylight Saving Time Rule is start 4 1 7 end 10 1 7 save 1 NOTE Found in the Time section for the SPA525G Daylight Savings Time Enable Select yes to enable Daylight Saving Time NO...

Page 232: ...ctionary_Server_Script Defaults to blank and the maximum number of characters is 512 The detailed format is as follows serv server ip port and root path d0 language0 x0 dictionary0 filename d1 language1 x1 dictionary1 filename d2 language2 x2 dictionary2 filename d3 language3 x3 dictionary3 filename d4 language4 x4 dictionary4 filename d5 language5 x5 dictionary5 filename d6 language6 x6 dictionar...

Page 233: ...ictionary server Language Selection SCCP Language Selection SPA525G Specifies the default language The value needs to match one of the languages supported by the dictionary server The script dx value is as follows Language_Selection ua na Language_Selection Defaults to blank and the maximum number of characters is 512 The following is an example Language_Selection ua na Spanish Language_Selection ...

Page 234: ...ing Tone WIP310 page 233 Auto Input Gain dB page 233 Extension Mobility page 234 BroadSoft Settings SPA525G page 234 Lightweight Directory Access Protocol LDAP Corporate Directory Search page 236 General Parameter Description Station Name Name to identify this station reserved for future use Voice Mail Number Phone number or URL to check voice mail Note that The service provider often hosts a voic...

Page 235: ...e 257 BMP Picture Download URL URL locating the bitmap BMP file to display on the LCD background For more information see the Configuring Phone Information and Display Settings section on page 32 NOTE Not applicable to the WIP310 On the SPA525G this setting is located in the User tab See Screen SPA525G page 257 Select Logo Select from Default BMP Picture Text Logo or None Defaults to Default NOTE ...

Page 236: ...me before screen saver displays NOTE Not applicable to the WIP310 Screen saver settings are found in the User tab on the SPA525G Screen Saver Icon In screen saver mode the phone LCD can display A background picture The station time in the middle of the screen A moving padlock icon When the phone is locked the status line displays a scrolling message Press any key to unlock your phone A moving phon...

Page 237: ... number of the line key Short Name A short label shown on the LCD display for line key 1 through line key 6 Share Call Appearance Yes indicates that Line Key 1 2 3 4 5 6 is a shared call appearance Otherwise this call appearance is not shared in other words it is private Defaults to no Extended Function Use to assign Busy Lamp Field Call Pickup and Speed Dial Functions to Idle Lines on the IP phon...

Page 238: ...oadSoft or Asterisk Parameter Description Parameter Description SCA Line ID Mapping Specifies the shared call appearance line ID mapping Choose Vertical First or Horizontal First Each LED can hold two calls and the first call on an LED makes it light up Horizontal first means the second call makes the same LED flash Vertical first means the second call lights up the next LED For example if Extensi...

Page 239: ...pplication server Not applicable if the call appearance is not shared Leaving this entry blank indicates the default value of c r p d Local Seized LED LED pattern during the Local Seized state where this station has seized the call appearance to prepare for a new outbound call Leaving this entry blank indicates the default value of c r Remote Seized LED LED pattern during the Remote Seized state w...

Page 240: ...emote Active LED LED pattern during the Remote Active state where another station is engaged in an active call on this shared call appearance Not applicable is this call appearance is not shared Leaving this entry blank indicates the default value of c r p d Local Held LED LED pattern during the Local Held state where the call appearance is held by this station Leaving this entry blank indicates t...

Page 241: ...nference Serv Enable disable Three way conference service Defaults to yes Attn Transfer Serv Enable disable attended call transfer service Defaults to yes Blind Transfer Serv Enable disable blind call transfer service Defaults to yes DND Serv Enable disable do not disturb service Defaults to yes Block ANC Serv Enable disable block anonymous call service Defaults to yes Call Back Serv Enable disabl...

Page 242: ...isable the call pickup service Defaults to yes ACD Login Serv Enable disable the ACD Login Service used for call centers Typically enabled with the SIP B parameter Defaults to no Group Call Pick Up Serv Enable disable the group call pickup service Defaults to yes Group Call Pick Up Serv Enable disable the group call pickup service Defaults to yes ACD Ext The extension used for handling ACD calls S...

Page 243: ...sic 1 w 3 c 1 Ring2 Ring tone script for ring 2 Defaults to n Classic 2 w 3 c 2 Ring3 Ring tone script for ring 3 Defaults to n Classic 3 w 3 c 3 Ring4 Ring tone script for ring 4 Defaults to n Classic 4 w 3 c 4 Ring5 Ring tone script for ring 5 Defaults to n Simple 1 w 2 c 1 Ring6 Ring tone script for ring 6 Defaults to n Simple 2 w 2 c 2 Ring7 Ring tone script for ring 7 Defaults to n Simple 3 w...

Page 244: ...s 5 Parameter Description Handset Input Gain The amount of amplification to apply to the audio input signal for the handset Defaults to zero Headset Input Gain The amount of amplification to apply to the audio input signal for the headset Defaults to zero Speakerphone Input Gain The amount of amplification to apply to the audio input signal for the speakerphone Defaults to zero Handset Additional ...

Page 245: ...Soft directory feature and synchronization of Do Not Disturb and Call Forward The following configuration fields are available Parameter Description Extension Mobility Enable or disable extension mobility Defaults to no disabled EM User Domain The user domain for extension mobility Defaults to blank Parameter Description Directory Enable Set to yes to enable BroadSoft directory for the phone user ...

Page 246: ...User ID of the phone user for example johndoe xdp broadsoft com Directory Password Alphanumeric password associated with the User ID Call Feature Sync Ext Allows the phone to synchronize with the call server so that if Do Not Disturb or Call Forwarding settings are changed on the phone changes are also made on the server if changes are made on the server they are propagated to the phone This featu...

Page 247: ...he LDAP domain Parameter Description LDAP Dir Enable Choose yes to enable LDAP LDAP Corp Dir Name Enter a free form text name such as Corporate Directory LDAP Server Enter a fully qualified domain name or IP address of LDAP server in the following format nnn nnn nnn nnn LDAP Auth Method Select the authentication method that the LDAP server requires Choices are None No authentication is used betwee...

Page 248: ...with a comma For example dc cv2bu dc com LDAP Last Name Filter This defines the search for surnames sn known as last name in some parts of the world For example sn sn VALUE This search allows the provided text to appear anywhere in a name beginning middle or end LDAP First Name Filter This defines the search for the common name cn For example cn cn VALUE This search allows the provided text to app...

Page 249: ... phone number n Display name t type p phone number LDAP Number Mapping Can be blank if not needed NOTE With the LDAP number mapping you can manipulate the number that was retrieved from the LDAP server For example you can append 9 to the number if your dial plan requires a user to enter 9 before dialing If you do not manipulate the number in this fashion a user can use the Edit Dial feature to edi...

Page 250: ...240 NAT Settings page 240 Network Settings page 241 SIP Settings page 242 Call Feature Settings page 245 Proxy and Registration page 247 Subscriber Information page 250 Audio Configuration page 251 Dial Plan page 253 In a configuration profile the Line parameters must be appended with the appropriate numeral to indicate the line to which the setting applies For example 1 to specify line one 2 to s...

Page 251: ...on is shared follows the setting of Share Call Appearance for that call appearance The choices are shared or private Defaults to shared Shared User ID The user identified assigned to the shared line appearance Subscription Expires Number of seconds before the SIP subscription expires Before the subscription expiration the phone gets NOTIFY messages from the SIP server on the status of the shared p...

Page 252: ...ct is sent Defaults to NOTIFY NAT Keep Alive Dest Destination that should receive NAT keep alive messages If the value is PROXY the messages are sent to the current or outbound proxy Defaults to PROXY Parameter Description Parameter Description SIP TOS DiffServ Value TOS DiffServ field value in UDP IP packets carrying a SIP message Defaults to 0x68 SIP CoS Value CoS value for SIP messages Defaults...

Page 253: ... buffer size is adjusted to reach the minimum Select the appropriate setting low medium high very high or extremely high Defaults to high Jitter Buffer Adjustment Controls how the jitter buffer should be adjusted Select the appropriate setting up and down up only down only or disable Defaults to up and down Parameter Description Parameter Description SIP Transport Select from UDP TCP or TLS Defaul...

Page 254: ... message unsupported Enter the appropriate header in the field provided SIP Remote Party ID To use the Remote Party ID header instead of the From header select yes Otherwise select no Defaults to yes Referor Bye Delay Controls when the IP phone sends BYE to terminate stale call legs upon completion of call transfers Multiple delay settings Referor Refer Target Referee and Refer To Target are confi...

Page 255: ...nly for all messages except OPTIONS NOTIFY and REGISTER requests responses full Logs all SIP messages in full text full excl OPT Logs all SIP messages in full text except OPTIONS requests responses full excl NTFY Logs all SIP messages in full text except NOTIFY requests responses full excl REG Logs all SIP messages in full text except REGISTER requests responses full excl OPT NTFY REG Logs all SIP...

Page 256: ...eter is set to yes the FROM header s display name and user id fields are set to anonymous when the caller blocks his caller id If the parameter is set to no the FROM header s display name and user id are not masked The Remote Party ID header indicates privacy full when the caller wishes to block his caller id Default yes NOTE Not applicable to the WIP310 Set G729annexb Configure G 729 Annex B sett...

Page 257: ...in long term memory and survives after reboot or power cycle Defaults to No Auth Page Specifies whether to authenticate the invite before auto answering a page Defaults to No Default Ring Type of ring heard This corresponds to the Ring Tone on the Phone tab Choose from No Ring 1 through 10 User 1 or User 2 Defaults to 1 Auth Page Realm Identifies the Realm part of the Auth that is accepted when th...

Page 258: ...he VM server State Agent Reserved feature CFWD Notify Serv Specifies whether to enable a SIP B feature regarding the sending of a Notify to the phone when a call is forwarded elsewhere Defaults to No CFWD Notifier Typically this field is configured with the SIP proxy information Parameter Description Parameter Description Proxy SIP proxy server and port number set by the Service Provider for all o...

Page 259: ...oxy server For example For SRV Record sip server com SRV node1 sip server com 5060 p 1 w 50 node2 sip server com 5060 p 2 w 50 NOTE Set Use DNS SRV to no and DNS SRV Auto Prefix to no For A Record sip server com A 172 20 2 1 172 20 2 2 NOTE Set Use DNS SRV to no and DNS SRV Auto Prefix to no Outbound Proxy SIP Outbound Proxy Server where all outbound requests are sent as the first hop Use OB Proxy...

Page 260: ... to no Use DNS SRV Whether to use DNS SRV lookup for Proxy and Outbound Proxy Defaults to no DNS SRV Auto Prefix If enabled the phone will automatically prepend the Proxy or Outbound Proxy name with _sip _udp when performing a DNS SRV lookup on that name Defaults to no Proxy Fallback Intvl This parameter sets the delay sec after which the phone will retry from the highest priority proxy or outboun...

Page 261: ...Parameter Description Parameter Description Display Name Display name for caller ID User ID Extension number for this line Password Password for this line Defaults to blank Use Auth ID To use the authentication ID and password for SIP authentication select yes Otherwise select no to use the user ID and password Defaults to no Auth ID Authentication ID for SIP authentication Defaults to blank Mini ...

Page 262: ... order to guarantee the support of two simultaneous uses of the G 723 G 726 codecs Parameter Description Preferred Codec Preferred codec for all calls The actual codec used in a call still depends on the outcome of the codec negotiation protocol Select one of the following G711u G711a G722 G726 16 G726 24 G726 32 G726 40 G729a or G723 NOTE SPA525G choices are G711u G711a G726 32 G729a and G722 G72...

Page 263: ...726 codec at 16 kbps select yes Otherwise select no Defaults to yes G726 24 Enable To enable the use of the G 726 codec at 24 kbps select yes Otherwise select no Defaults to yes G726 32 Enable To enable the use of the G 726 codec at 32 kbps select yes Otherwise select no Defaults to yes FAX CNG Detect Enable To enable detection of the fax Calling Tone CNG select yes Otherwise select no The default...

Page 264: ...sequent calls The only choices are G711a and G711u Since two G 723 1 G 726 resources are available per IP phone you should disable the use of G 729a to guarantee support for two simultaneous G 723 G 726 codecs Dial Plan The default dial plan script for each line is as follows xx 3469 11 0 00 2 9 xxxxxx 1xxx 2 9 xxxxxx xxxxxxxxxxxx Silence Supp Enable To enable silence suppression so that silent au...

Page 265: ... Audio Volume page 256 Screen SPA525G page 257 Parameter Description Dial Plan Dial plan script for this line The default is 9 xx xx 3469 11 0 00 2 9 xxxxxx 1xxx 2 9 xxxxxxS0 xxxxxxxxxxxx The dial plan syntax is expanded in the SPA to allow the designation of three parameters to be used with a specific gateway uid the authentication user id pwd the authentication password nat if this parameter is ...

Page 266: ... from the WIP310 is done on the phone Supplementary Services The IP phone provides native support of a large set of enhanced or supplementary services All of these services are optional Most supplementary service parameters are listed in Supplementary Services page 230 Parameter Description Cfwd All Dest Enter the extensions to forward calls to Cfwd Busy Dest Enter the extensions to forward calls ...

Page 267: ...lar service using other means For more star code or supplementary service information see Configuring Supplementary Services Star Codes page135 Web Information Service Settings SPA525G NOTE These parameters apply only to the SPA525G Audio Volume NOTE Does not apply to the WIP310 Parameter Description Ringer Volume Sets the default volume for the ringer Speaker Volume Sets the default volume for th...

Page 268: ... Background Displays a gray screen Black Gray Rotation The screen incrementally cycles from black to gray Picture Rotation The screen rotates through available pictures on the phone Digital Frame Shows the background picture Screen Saver Trigger Time Number of seconds that the phone remains idle before the screen saver turns on Screen Saver Refresh Time Number of seconds before the screen saver sh...

Page 269: ...o Type Select from Default Download BMP Picture or Text Logo Defaults to Default For more information see the Configuring Phone Information and Display Settings section on page 32 Background Picture Type Select from Default Download BMP Picture or None Defaults to Default For more information see the Configuring Phone Information and Display Settings section on page 32 LCD Contrast Enter a number ...

Page 270: ...ng to subscribe Defaults to 1 Unit 2 Enable Enables or disables the second Cisco SPA500S unit each IP phone can have up to two Cisco SPA500Ss attached Server Type Selects the type of server used SPA9000 BroadSoft or Asterisk Test Mode Enable Enables or disables test mode When test mode is enabled the LEDs are turned on when keys are pressed going from off to green to red and back to off In test mo...

Page 271: ... SPA500S units that are supported by a single IP phone Unit 1 Displays information about the first Cisco SPA500S unit Unit 2 Displays information about the second Cisco SPA500S unit Each tab provides the read only fields described in the following table Unit 1 Key 1 32 Enter a strings that define the extension and other parameters associated with each lighted button on the first Cisco SPA500S unit...

Page 272: ...running on the unit Key Name Displays the name assigned to each key 1 32 on the Cisco SPA500S unit Type Displays the function enabled for each key 1 32 on the Cisco SPA500S unit Line Displays the extension assigned to each key 1 32 on the Cisco SPA500S unit Station Displays the subscribe URI configured for each key 1 32 on the Cisco SPA500S unit Parameter Description Parameter Description Wireless...

Page 273: ...Displays the call history for the phone To change the information displayed select the type of call history from the drop down list All Calls Received Calls Placed Calls Missed Calls Speed Dials See Speed Dial page 255 Firmware Upgrade Used to upgrade the firmware for the SPA525G See Upgrading Firmware page 7 Wireless Status Contains information about the wireless network Wi Fi Profile Contains up...

Page 274: ...SPA and Wireless IP Phone Field Reference SPA525G Specific Tabs Cisco SPA500 Series and WIP310 IP Phone Administration Guide 263 B ...

Page 275: ...rt Phone Support Contacts www cisco com en US support tsd_cisco_small_ business_support_ center_contacts html Software Downloads Login Required Go to tools cisco com support downloads and enter the model number in the Software Search box Product Documentation IP Phone www cisco com en US products ps10499 tsd_products_support_series_home html Accessories www cisco com en US products ps10042 tsd_pro...

Page 276: ...A500 Series IP phones and the Cisco WIP310 Cisco Unified Communications 500 Series for Small Business www cisco com en US products ps7293 tsd_products_support_series_home html Cisco Small Business Cisco Partner Central for Small Business Partner Login Required www cisco com web partners sell smb Cisco Small Business Home www cisco com smb Marketplace www cisco com go marketplace ...