Custom Audio Electronics P3, User Manual

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Page 3: ...ire and is protected by a differential switch Before any type of work is done on the machine disconnect the power supply Use the type of electrical power supply indi cated on the device label These devices are intended to be powered by a separately certiied power module hav ing an SELV non energy hazardous output IEC60950 1 second edition Only POS equipment The energy to the equipment must be prov...

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Page 5: ...MANUAL For further information about the use of PrinterSet tool refer to the manual with code 78200000001800 ...

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Page 7: ...ON 19 3 1 Wall mounting 19 3 2 Connections 20 3 3 Pinout 21 3 4 Driver and SDK 25 4 OPERATION 27 4 1 Opening device cover 27 4 2 Switch the device on off 28 4 3 Loading the paper roll 29 5 CONFIGURATION 31 5 1 Coniguration by keys 31 5 2 Coniguration by software 33 5 3 Device status 35 5 4 Communication parameters 36 5 5 Operation parameters 38 6 MAINTENANCE 41 6 1 Autocutter jam 41 6 2 Planning o...

Page 8: ...are speciications 51 7 2 Character speciications 54 7 3 Device dimensions 55 7 4 Power supply and power cord dimensions 56 7 5 Set di caratteri in emulazione CUSTOM POS 58 8 CONSUMABLES 61 9 ACCESSORIES 63 10 TECHNICAL SERVICE 65 8 ...

Page 9: ... the autotest routi ne and prints out the Setup report The printer permits the configuration of default parameters CCCC During power up if the LF LINE FEED key is held down the printer enters the auto test routine and prints out the Setup report The printer permits the configuration of default parameters Numbered title for chapter Numbered title for paragraph Information valid for devices AAAA BBB...

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Page 11: ...it may be re used if the device is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact customer service 1 Documentation Short guide 2 AC power supply 3 Standard AC power cord or US market AC power cord 4 Device 1 2 3 4 11 ...

Page 12: ...l views 1 Paper compartment cover opening key 2 Paper out 3 FEED key 4 ON OFF key 5 RS232 serial port 6 USB port 7 Ethernet port 8 Power supply port 9 Drawer port 10 Status LED 11 Paper compartment cover 1 2 3 4 8 9 11 10 7 6 5 12 ...

Page 13: ...2 3 Device components internal view 1 Platen roller 2 Paper presence sensor 3 Printhead with temperature sensor 4 Autocutter 1 3 2 4 13 ...

Page 14: ...2 4 Device label PC Product code 14 digits SN Serial number HW Hardware release 0000000000000000 R x XXXXXXXXXXXXXX HW PC SN 14 ...

Page 15: ...he SETUP PROCEDURE Fast push Fast push modify selected parameter next parameter skip the SETUP PROCEDURE Fast push Fast push next parameter perform TEST select TEST TYPE Fast push Fast push exit from DEVICE TEST select TEST TYPE Logo Test Embedded Font Test PC437 only all code pages Chinese Font Test 15 ...

Page 16: ...2 6 Key functions standby STANDBY Printing demo ticket Advance the paper preset length Fast push Fast push 16 ...

Page 17: ...ATUS LED DESCRIPTION OFF DEVICE OFF GREEN ON DEVICE ON NO ERROR GREEN COMMUNICATION STATUS x 2 PRINTHEAD OVERHEATED x 3 PAPER END x 4 POWER SUPPLY VOLTAGE INCORRECT x 5 RECEPTION ERROR PARITY FRAME ERROR OVERRUN ERROR x 6 COMMAND NOT RECOGNIZED x 7 COMMAND RECEPTION TIME OUT x 8 INSPECTION DOOR OPEN x 9 PAPER JAM GREEN UNRECOVERABLE ERROR x 11 AUTOCUTTER ERROR 17 ...

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Page 19: ...angement is placed at the bottom of the machine see igure below The dimensions shown in the image are expressed in millimetres 56 41 4 2 Attach two pins to the wall using the measurements shown on the previous image The dimensions of the ixing pins are provided below The dimensions shown in the image are in millimetres 2 5 1 0 2 Ø7 0 1 Ø4 0 0 5 19 ...

Page 20: ... same time communication takes place via the USB port PC Serial device Serial standard cable Drawer Correctly insert the power supply connector with the flat side upwards Power supply PC USB device USB standard cable optional Power supply cable included PC HUB Ethernet CrossOver standard cable Ethernet UTP standard cable pin to pin ETH USB RS 232 DK 24 Vdc 20 ...

Page 21: ...e GND The following igure shows the connector pinout of power supply cable Tripolar male connector Power supply cable 24 V n c GND ATTENTION Respect power supply polarity 1 2 3 4 USB INTERFACE Female USB type B connector J2 1 USB0_VBUS out 2 USB0_DN 3 USB0_DP 4 GND SH1 SHIELD SH2 SHIELD 21 ...

Page 22: ...e of the RS232 standard logic value 0 corresponds to the voltage value VRS232 voltage value be tween 3Vdc and 15Vdc and logic value 1 corresponds to the voltage value VRS232 voltage value between 3Vdc and 15Vdc DEVICE PC connection The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232 serial connector DEVICE PC DCD RXD TXD GND DSR CTS D...

Page 23: ...or the LED lights up when occurs a data reception or transmission For 10 100Base TX connection LED FUNCTION LED LNK The LED light yellow color on when a connection is active and lashes when occurs a data recep tion or transmission LED LAN The LED light green color on when occurs a 100 Mbit connection and off when occurs a 10 Mbit connection The device automatically recognizes the type of connectio...

Page 24: ...wer connector The solenoid of the drawer 2 must be connected from Pin 4 to Pin 5 on the drawer connector PIN 2 DRAWER 1 PIN 4 PIN 4 DRAWER 2 PIN 5 DEVICE CASH DRAWER optional connection Use an optional adapter cable RJ12 Jack to connect the device to a cash drawer Refer to the picture below for the con nector pin signals DEVICE JACK RJ12 CASH DRAWER SOL1 SOL2 24Vdc JACK 24 ...

Page 25: ...aved on your PC then click OK Follow the instructions that appear on the screen to install the driver Driver for Windows VISTA 32 64 bit Driver for Windows 7 32 64 bit Driver for Windows 8 32 64 bit Driver for Windows 8 1 32 64 bit Driver for Windows 10 32 64 bit Self installing driver for Virtual COM 32 64 bit see paragraph 5 4 Linux 32 64 bit Follow the instruction get back on the Readme txt ile...

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Page 27: ...4 OPERATION 4 1 Opening device cover Press the opening button of the paper compartment cover Open the device cover 1 2 27 ...

Page 28: ...d on the label Switch the device on pressing ON OFF key the status LED turns on and the device is ready Switch the device off holding down the ON OFF key IN DC 24V 1 5A Power cord included Correctly insert the power supply connector see paragraph 4 2 External power supply included ON OFF Correctly insert the power supply connector see paragraph 3 2 28 ...

Page 29: ...ollows At every paper change check inside the device to locate and remove any scraps of paper Place the roll in the paper compartment and pull out the paper for a few centimetres Open the device cover see paragraph 4 1 1 2 Open the device cover see paragraph 4 1 29 ...

Page 30: ...Close the device cover and wait until the paper is loaded and automatically cut off 3 30 ...

Page 31: ...perating parameters of the device proceed as follows While pressing theFEED key switch on the device by pressing the ON OFF key The device prints the report with the settings parameters Follow the instruction printed on the paper to proceed with configuration procedure PRINTERSETUP ON OFF KEY FEED KEY 1 2 31 ...

Page 32: ...ATURE C 22 POWER ON COUNTER 6 PAPER PRINTED cm 60 CUT COUNTER 13 RS232 Baud Rate 115200 bps RS232 Parity None RS232 Handshaking Hardware Busy Condition RxFull USB Address Number 0 USB Class Printer Print Mode Normal Autofeed CR Disabled Code Table num 0 Chars inch A 15 B 20 cpi Font Type International Speed Quality High speed PaperEnd Buffer Clear Disabled PowerFail WakeUp Mode Always ON Print Den...

Page 33: ...ure the device by software proceed as follows Start PrinterSet software tool Click on LOAD FROM DEVICE and select the device connected to the PC From Device From File SAVE PORT LOAD Click on LOAD From file and select a psc file on your PC Drag and drop a psc file Connect the device to a PC directly see paragraph 4 5 without using HUB devices 2 3 1 Connect the device to a PC directly see paragraph 3 2...

Page 34: ...module or WiFi on the device If the Wireless parameter is set to ON active do not connect any communication cable to the device SAVE LOAD PORT To Device To File Disabled Parameter Enabled Parameter Enabled Parameter Disabled Parameter Enabled Parameter 0 Parameter Disabled Parameter SETUP Parameters Parameters Parameters Parameters Activation of the Bluetooth module or WiFi on the device If the Wi...

Page 35: ...TERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty CUTTER TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head POWER ON COUNTER number of power ups made PAPER PRINTED centimetres of paper printed CUT COUNTER number of cut...

Page 36: ...rity bit Parameter valid only with serial interface RS232 HANDSHAKING Handshaking Xon Xoff software handshaking Hardware D hardware handshaking CTS RTS Parameter valid only with serial interface BUSY CONDITION Activation mode for the Busy signal OffLine RxFull Busy signal is activated when the device is both in OffLine status and the buffer is full RxFull D Busy signal is activated when the buffer...

Page 37: ...UBNET MASK This parameter identiies the local network address This parameter is not printed on setup report and it is modiiable only during setup pro cedure by software see paragraph 5 2 DEFAULT GATEWAY This parameter identiies the gateway IP address used to send applications to the external network This parameter is not printed on setup report and it is modiiable only during setup pro cedure by s...

Page 38: ...t GB18030 Korean CP949 enables the use of the korean font CP949 CODE TABLE Identiier number of the character code table to use See paragraph 7 5 to learn about the character tables corresponding to the identiication numbers set with this parameter SPEED QUALITY Setting of printing speed and printing quality High Quality Normal High Speed D PAPEREND BUFFER CLEAR Cleaning mode of data in receive buf...

Page 39: ...print quality is strongly inluenced by the type of chemical treatment and the type of storage to which the thermal paper has been subjected as well as by the weight of the same It may therefore necessary to act on this parameter to obtain the desired print quality 39 ...

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Page 41: ...am Disconnect the power supply cable and open the device cover see paragraph 4 1 Remove the autocutter cover making it move as shown in the figure 1 2 Disconnect the power supply cable and open the device cover see paragraph 4 1 41 ...

Page 42: ...Rotate the gear in the direction with no resistance until the autocutter does not return to its inital position Assemble the autocutter cover 3 4 42 ...

Page 43: ...graph 4 2 and verify the proper functioning of the device Insert the paper roll see paragraph 4 3 5 6 Insert the paper roll see paragraph 4 3 Turn on the device see paragraph 4 2 and verify the proper functioning of the device 43 ...

Page 44: ... the device in dusty environ ments you must reduce intervals between cleaning operations For speciic procedures see paragraph 6 3 EVERY PAPER CHANGE Printhead Use isopropyl alcohol Platen roller Use isopropyl alcohol EVERY 5 PAPER CHANGES Autocutter Use compressed air Paper path Use compressed air or tweezers Sensor Use compressed air EVERY 6 MONTHS OR AS NEEDED Case Use compressed air or a soft c...

Page 45: ...g compressed air ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air ON Alcohol solvent ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air ON Alcohol solvent 2 1 2 1 Disconn...

Page 46: ... o aria compressa ON ISOPROPYL ALCOHOL 1 2 Disconnect the power supply cable and open the device cover see paragraph 4 1 Platen roller Disconnect the power supply cable and open the device cover see paragraph 4 1 Clean the platen roller by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine To re...

Page 47: ...uids get inside the machine To remove paper scraps use tweezers or compressed air ON Alcohol solvent 1 2 Disconnect the power supply cable and remove the autocutter cover see paragraph 6 1 Case To clean the device use compressed air or a soft cloth ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine ON Alcohol solvent Disconnect the power ...

Page 48: ...ph 3 1 without using HUB devices Login to the website www custom4u it type in the product code of the device and download the latest firmware release available Start the PrinterSet software tool 2 3 1 Login to the website www custom4u it type in the product code of the device and download the latest irmware release available Connect the device to a PC directly see paragraph 3 2 without using HUB d...

Page 49: ... PC Click on LOAD From file and select a psc file on your PC Drag and drop a psc file From Device From File SAVE PORT EXTRA HELP LOAD SETUP FONTS UPGRADE To perform an upgrade select a file as follows For firmware upgrade click on OPEN and select a psw or pfw file on your PC For module upgrade click on OPEN and select a mod file on your PC 4 5 ATTENTION During saving it is strongly discouraged to disconn...

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Page 51: ...dows 8 1 32 64 bit Windows 10 32 64 bit Self installing driver for Virtual COM 32 64 bit Linux INTERFACES USB port 12 Mbit s RS232 serial port from 9600 bps to 115200 bps Ethernet port 10 Mbit s 100 Mbit s MEMORIES Receive buffer 8 kB Flash memory 1 MB internal 4 MB external RAM memory 256 kB internal Graphic memory 2 logos 403 x 608 dots PRINTER Resolution 203 dpi 8 dot mm Printing method Thermal...

Page 52: ...C949 Printable barcodes Codabar Code 32 Code 39 Code 93 Code 128 EAN 8 EAN 13 ITF UPC A UPC E Data Matrix PDF417 QRCode Printing speed 1 3 200 mm s PAPER Type of paper Thermal rolls heat sensitive side on outside of roll Paper width 80 mm Paper weight from 60 g m2 to 90 g m2 Paper thickness from 63 μm to 140 μm Minimum ticket length 50 mm External roll diameter max 80 mm Internal roll core diamete...

Page 53: ...ency from 47 Hz to 63 Hz Output 24 V 2 5 A Power 60 W ENVIRONMENTAL CONDITIONS Operating temperature from 0 C to 50 C Relative humidity RH from 10 to 85 w o condensation Storage temperature from 20 C to 70 C Storage relative humidity RH from 10 to 95 w o condensation NOTES 1 Respecting the regular schedule of cleaning for the device components 2 Damages caused by scratches ESD and electromigration...

Page 54: ...cations Character set 3 Character density 11 cpi 15 cpi 20 cpi Number of columns 35 49 64 Chars second 2100 2940 3840 Lines second 60 60 60 Characters L x H mm Normal 2 25 x 3 1 625 x 3 1 25 x 3 NOTE Theoretical values 54 ...

Page 55: ...ons Length 190 mm Height 135 5 mm Width 142 mm Weight 1100 g All the dimensions shown in following igure are in millimetres and referred to devices with covers closed and without paper roll 134 135 5 142 190 56 41 4 2 55 ...

Page 56: ...of the power supply and the power cord included with the device POWER CORD code 26100000000311 Length 2000 mm POWER SUPPLY code 963GE020000041 Length 116 mm Height 33 mm Width 52 5 mm All the dimensions shown in following igures are in millimetres POWER CORD code 26100000000311 2000 56 ...

Page 57: ...POWER SUPPLY code 963GE020000041 1 3 2 n c GND 24V 52 5 116 1200 50 33 AC INLET DC OUTPUT WIRE 57 ...

Page 58: ...see paragraph 5 5 The following is the full list of coding tables that can be installed on the device CodeTable Coding table 0 PC437 U S A Standard Europe 1 Katakana 2 PC850 Multilingual 3 PC860 Portuguese 4 PC863 Canadian French 5 PC865 Nordic 6 VISCII Vietnamese Standard Code 11 PC851 Greek on request 12 PC853 Turkish on request 13 PC857 Turkish 14 PC737 Greek 15 ISO8859 7 Greek on request 16 WP...

Page 59: ...9 ISO8859 2 Latin 2 on request 40 ISO8859 15 Latin 9 on request 41 PC1098 Farsi 42 PC1118 Lithuanian on request 43 PC1119 Lithuanian on request 44 PC1125 Ukrainian 45 WPC1250 Latin 2 46 WPC1251 Cyrillic 47 WPC1253 Greek 48 WPC1254 Turkish 49 WPC1255 Hebrew 50 WPC1256 Arabic 51 WPC1257 Baltic Rim 52 WPC1258 Vietnamese 53 KZ1048 Kazakh on request 255 Space page 59 ...

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Page 61: ...8 CONSUMABLES The following table shows the list of available consumables for device 67300000000398 THERMAL PAPER ROLL weight 55 g m2 width 80 mm external Ø 80 mm core Ø 13 mm 61 ...

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Page 63: ... The following table shows the list of available accessories for device 963GE020000041 POWER SUPPLY for technical speciications see paragraph 7 1 26100000000311 POWER CORD SCHUKO PLUG length 2 m see paragraph 7 4 63 ...

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Page 65: ...t is advisable to keep the identiication data of the product at hand The product code the serial number and the hardware release number can be found on the product label see paragraph 2 4 The irmware release number SCODE can be found on the setup report see paragraph 5 1 connecting the device to a PC and starting the PrinterSet tool see paragraph 5 2 65 ...

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Page 68: ...custom biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved Code 0576200M000102 Rev 1 10 ...