D-Link DWM-311, User Manual

Page 1: ...Version 3 01 04 24 2018 User Manual DWM 311 4G LTE M2M Modem ...

Page 2: ...rademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2018 by D Link Corporation All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from D Link Corporation Rev...

Page 3: ...tion 6 Before You Begin 6 Configuration 9 Getting Started 9 Diagnostics 10 Status 10 Overview 10 System Log 11 Kernel Log 12 Processes 12 Network 13 Overview 13 Port Forwards 15 Admin 19 Config 19 Upgrade 24 Troubleshooting 25 Resetting the Modem 27 Networking Basics 28 Check your IP address 28 Technical Specifications 29 GPL Code Statement 30 Regulatory Information 45 Table of Contents ...

Page 4: ... from your carrier An active LTE service plan from a compatible carrier Computer with Windows or Linux based operating system with an installed Ethernet adapter or compatible USB port Java enabled browser such as Internet Explorer 11 Chrome 20 0 or Firefox 7 or above for configuration Mini USB AC adaptor DWM 311 4G LTE M2M Modem 2 Interchangeable blade antennas RJ 45 cable 2 Magnetic antenna mount...

Page 5: ...e and wide operating temperature and humidity tolerance mean that the DWM 311 is ready for the most demanding M2M applications in virtually any environment Wall mounts and flexible interfaces allow the DWM 311 to be mounted virtually anywhere for optimal connectivity The DWM 311 s USB and Ethernet interfaces allow connectivity to be added to virtually any device Ethernet means driverless instant a...

Page 6: ...e is Ethernet traffic 2 Link Status Solid Green Indicates active links Off No active links 3 Ethernet Port This is a standard 10 100 Mbps Ethernet port to connect any device via a Cat 5 5e 6 RJ 45 cables 4 Micro USB 2 0 Port This is a micro USB 2 0 port for connecting any device via a standard micro USB cable 1 3 2 4 DATA1 DATA2 ...

Page 7: ...ni USB Power The DWM 311 accepts power through a mini USB coonector 2 Status LED Solid green Indicates strong signal Flashing Indicates weak signal Off Indicates no signal 3 Power LED Solid green indicates the modem is receiving power Side View STATUS PWR 1 2 3 ...

Page 8: ...al Section 1 Product Overview 1 Wall Mounts Wall mounts for standard 8 gauge 4 mm screws 2 SMA Connector PRI SMA female connector Primary antenna 3 SMA Connector DIV SMA female connector Antenna Diversity Top view PRI DIV 2 3 1 ...

Page 9: ...lectromagnetic sources vibration dust excessive moisture and direct sunlight Place antennas in an unobstructed area with clear LTE signal Avoid metal boxes brick walls and other dense materials Use the web interface to confirm signal strength before permanent installation Visually inspect the power connector and make sure that it is fully secure Do not stack any devices on top of the modem Attach ...

Page 10: ...ely by connecting a 5 5 mm DC to mini USB adaptor sold separately to a PoE splitter This may be useful when long cable lengths required Standard PoE has a range of up to 330 ft 100 m The following steps outline setting up the modem with a PoE Splitter Injector kit 1 Verify your PoE splitter is set to output 5 volts Warning Higher voltages may damage the DWM 311 2 Attach the PoE splitter s DC OUT t...

Page 11: ...ort will auto negotiate to the highest possible port speed based on the connected device Note that the DWM 311 supports a maximum transfer speed over Ethernet of 100 Mbps Over USB 2 0 To connect the modem over USB connect a micro USB cable not included to the port marked DATA2 on the back panel Insert the other end of the cable into a free USB port of the device you wish to connect Note Themodemca...

Page 12: ... IfyougetaPageCannotbeDisplayederror pleaserefertotheTroubleshooting section for assistance Once you have successfully logged in you will see the Home page On this page you can view information about your LTE connection and system information The LTE Signal Strength indicator can be used to place your device The IMEI and ICCID are unique identifiers for your device and may be required by your serv...

Page 13: ... Firmware Over the Air FOTA or manually using the Upgrade tab on the Admin Page If the device malfunctions you may need to provide this number to your support representative Current Linux Kernel version of your DWM 311 This may be needed for debugging purposes Lists current time according to the modem s internal clock If this is incorrect it can be configured in the Admin section See page 19 The a...

Page 14: ...dvanced applications such as private networking diagnostics or VPNs IPv4 WAN Status System Log This section provides a full log of system events including information about WAN connectivity and LTE Module status The logging features are intended for diagnostics and advanced users only and are beyond the scope of this manual Log entries are time stamped based on the modem s internal clock The level...

Page 15: ... The logging features are intended for diagnostics and advanced users only and are beyond the scope of this manual Processes The Processes screen lists all running processes on the modem s internal operating system This may be useful when testing experimental software or troubleshooting This feature is intended for diagnostics and advanced users only and is beyond the scope of this manual ...

Page 16: ...ormation and should not be shared except with your operator The type of LTE duplexing scheme supported by the LTE chipset Currently only Frequency Division Duplex FDD is supported Lists bands supported by the LTE module Currently bands 2 4 and 13 are supported Network Overview System Information RSRP CINR Band Bandwidth Reference Signal Received Power a measure of signal strength Carrier to Interf...

Page 17: ...ostics The downlink frequency used to calculate EARFCN The uplink frequency used to calculate EARFCN Connected or Disconnected to cellular network Displays the status of the integrated SIM card Displays the LTE signal quality as a simple percentage Description of the connected network The MAC Address of the modem for IP routing purposes Displays the number of bytes and packets sent over LTE Displa...

Page 18: ...it a Port Forward on page 17 Clicking this button will delete the associated port forward Port Forwards This section is only available in Router Mode To enable Router Mode see Router Mode on page 23 By default Network Address Translation NAT blocks all remote requests For cases where remote requests are needed such as for remote access or servers port forwarding allows specific ports and protocols...

Page 19: ...edit the corresponding rule as detailed in Edit a Port Forward on page 17 Select the external port used by the incoming service The external port will be exposed directly to the internet Specify the IP of the LAN connected host to which traffic will be forwarded using this rule Specify the internal port to forward to This is the port to which the LAN connected client should be listening Once the i...

Page 20: ...rs can add multiple MAC address by clicking the button Leaving this blank applies the rule to incoming packets from all MAC addresses This setting is optional Allows the user to apply the rule based on the source IP address or source IP address range to apply the rule to This setting is optional Leave blank to allow any IP Allows the user to apply the rule based on the port used by the source of t...

Page 21: ...pecify the internal port to forward to This is the port to which the LAN connected client should be listening This setting is required Specify extra arguments according to the OpenWRT iptables command This setting is optional and is recommended for advanced users only Click Apply to save changes or Reset to revert changes Click Back to Overview to return to the previous screen Port Forwards Cont E...

Page 22: ...one This must be correctly set for Sync with Browser and automatic Daylight Savings Time settings to function Check this box to automatically synchronize time settings with the LTE network operator Enabling NTP Client allows the modem to sync its clock with a time server If Enable NTP Client is selected input NTP server addresses here By default OpenWRT s servers are used Configure date and time m...

Page 23: ...evel of detail in Cron logs Click Apply to save changes or Reset to revert changes System Scheduled Reboot Auto reboot time Days Select a time in days for the modem to automatically reboot This may be useful for experimental software or unusual connectivity circumstances Click Apply to save changes or Reset to revert changes Note Logging features intended for diagnostics and advanced users and sho...

Page 24: ...nt Router Password To change the modem password enter a new password and re enter to confirm It is stronglyrecommendedthatthedefaultpasswordbechangedtoprotectyourrouter If the password has been lost or forgotten the modem must be reset See Resetting the Modem on page 27 ...

Page 25: ... s default APN Access Point Name However some features or alternative carriers may require manual configuration of this setting This information should be provided by your ISP New Manual APN Information If your ISP or data plan requires a custom APN setting enter the APN here Click Apply to save changes or Reset to revert changes ...

Page 26: ...r and all traffic relayed to the ISP via NAT Network Address Translation Note NAT is considered a type of firewall and may interfere with incoming direct connections over the Internet Turn on router mode Check this box to enable the DWM 311 s internal DHCP server and NAT This setting is disabled by default Enable this setting only if your clients do not support bridge mode Click Apply to save chan...

Page 27: ...mware file has been selected click Flash image to begin the process Ensure that you have a stable power source and wait until the firmware update is complete This menu allows the manual installation of new firmware This device should automaticallyreceiveFirmwareOver The Air FOTA upgradesfromyourLTEoperator and this feature is provided only for diagnostics and advanced users ...

Page 28: ...t to the web based utility Make sure you have an updated Java enabled web browser We recommend the following Microsoft Internet Explorer 11 or higher Mozilla Firefox 52 or higher Google Chrome 8 or higher If connecting over Ethernet verify physical connectivity by checking for solid link lights on the device If you do not get a solid link light try using a different cable or connect to a different...

Page 29: ...ults Click OK three times Close your web browser if open and re open it Open your web browser and enter the IP address of your D Link modem in the address bar This should open the login page for your web interface If you still cannot access the configuration unplug the power to the router for 10 seconds and plug it back in Wait about 30 seconds and try accessing the utility If you have multiple co...

Page 30: ...ips head screw driver 2 0 mm to remove the four screws one at each at each corner of the case Remove the cover 2 With the USB power connected press and hold the reset button labelled SW100 and hold for five seconds The location of the button is indicated in the diagram 3 Once the reset procedure is complete replace the case and screws securely Note Be careful not to touch exposed circuitry as it m...

Page 31: ...our IP address please follow the steps below Click on Start Run In the run box type cmd and click OK Windows 10 8 7 Vista users type cmd in the Start Search box At the prompt type ipcon ig and press Enter This will display the IP address subnet mask and the default gateway of your adapter Iftheaddressis0 0 0 0 checkyouradapterinstallation security settings and the settings on your router Some fire...

Page 32: ... connectors LED Status Indicators Status Power Ethernet connection Ethernet activity Power Input DC 5 V 1 A via Mini USB port Dimensions 4 22 x 1 89 x 0 77 in 107 x 48 x 19 mm Weight 5 12 oz 145 g Temperature Operating 4 to 140 F 20 to 60 C Storage 40 to 185 F 40 to 85 C Humidity Operating 5 to 85 non condensing Storage 0 to 95 non condensing Certifications FCC Verizon Wireless Private Network Ver...

Page 33: ...L code and the LGPL code for this product and the terms of the GPL and LGPL WRITTEN OFFER FOR GPL AND LGPL SOURCE CODE Where such specific license terms entitle you to the source code of such software D Link will provide upon written request via email and or traditional paper mail the applicable GPL and LGPLsource code files via CD ROM for a nominal cost to cover shipping and media charges as allo...

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Page 46: ...ional or different permissions However no additional obligations are imposed on any author or copyright holder as a result of your choosing to follow a later version 15 Disclaimer of Warranty THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATEDINWRITINGTHECOPYRIGHTHOLDERSAND OROTHERPARTIESPROVIDETHEPROGRAM ASIS WITHOUTWARRANTYOF ANYKIND EITHER...

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Page 48: ...in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Non modification Statement Any changes or modifications not expressly approved by the party responsible for compliance could v...

Page 49: ...ady Model number of the product e g DWM 311 Hardware Revision located on the label on the device e g rev A1 Serial Number s n number located on the label on the device You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 354 6555 Monday Friday 7am 4pm...