Dell Edge 5100 Series, Service Manual

Page 1: ...Dell Edge Gateway 5000 Series Service Manual Computer Model Dell Edge Gateway 5000 5100 Regulatory Model N01G N02G Regulatory Type N01G001 N02G001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ... 10 System board components 10 Removing the top cover 12 Procedure 12 Replacing the top cover 14 Procedure 14 Removing the solid state drive 15 Prerequisites 15 Procedure 15 Replacing the solid state drive 18 Procedure 18 Post requisites 18 Removing the wireless card 19 Prerequisites 19 Procedure 19 Replacing the wireless card 21 Procedure 21 Post requisites 21 3 ...

Page 4: ...ell battery 25 Prerequisites 25 Procedure 26 Replacing the coin cell battery 27 Procedure 27 Post requisites 27 Removing the base frame 28 Prerequisites 28 Procedure 28 Replacing the base frame 33 Procedure 33 Post requisites 33 Removing the DIP switch board 34 Prerequisites 34 Procedure 34 Replacing the DIP switch board 36 Procedure 36 Post requisites 36 4 ...

Page 5: ...ost requisites 39 Removing the system board 40 Prerequisites 40 Procedure 40 Replacing the system board 45 Procedure 45 Post requisites 45 Entering the Service Tag in the BIOS setup program 46 BIOS setup program 47 Overview 47 Entering BIOS setup program 47 Clearing CMOS Settings 48 Clearing Forgotten Passwords 48 5 ...

Page 6: ...ched devices from their electrical outlets 4 Disconnect all cables such as network cables and so on from your system 5 Disconnect all attached devices and peripherals such as keyboard mouse monitor and so on from your system 6 After the system is unplugged press and hold the power button for 5 seconds to ground the system board Safety instructions Use the following safety guidelines to protect you...

Page 7: ...ON Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have co...

Page 8: ... Pliers 8 ...

Page 9: ...ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 9 ...

Page 10: ...n Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance System board components 1 mobile broadband connector MINI_CARD2 2 wireless card connector MINI_CARD1 10 ...

Page 11: ...MOS reset jumper CMOS 4 password reset jumper PASSWORD 5 solid state drive slot NGf_SSD 6 Dip Switch board connector SWITCH_CON 7 status light board LED_CON 8 coin cell battery socket 3V LITHIUM BATTERY 11 ...

Page 12: ...ter After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the system on a clean and flat surface 2 Loosen the captive screw that secures the top cover to the system base 1 top cover 2 captive screw 3 system base 12 ...

Page 13: ...3 Lift the top cover off the system base 1 top cover 2 system base 13 ...

Page 14: ...er working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the tabs on the top cover into the slots on the system base and snap the top cover into place 2 Tighten the captive screws that secures the top cover to the system base 14 ...

Page 15: ...orking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites Remove the top cover Procedure 1 Remove the screws tha...

Page 16: ...id state drive heat shield of the system board 1 screws 4 2 solid state drive heat shield 3 system board 3 Using a plastic scribe remove the plastic grommet that secures the solid state drive to the computer base 16 ...

Page 17: ...4 Slide and remove the solid state drive from the solid state drive slot 1 plastic scribe 2 plastic grommet 3 solid state drive slot 17 ...

Page 18: ...ance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Slide the solid state drive into the solid state drive slot 2 Replace the plastic grommet that secures the solid state drive to the system base 3 Place the solid state drive heat shield on the system board 4 Replace the screws that secure the sol...

Page 19: ... your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the top cover Procedure 1 Remove the screws that secures the wireless card and bracket to the system board 2 Remove the bracket of the system board 3 Disconnect the antenna cables from the wire...

Page 20: ...4 Slide and remove the wireless card out of the wireless card slot 1 wireless card bracket 2 screws 2 3 antenna cables 2 4 wireless card 20 ...

Page 21: ...re CAUTION To avoid damage to the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Insert the wireless card into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Connectors on the wireless ...

Page 22: ...ur computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the top cover Procedure 1 Remove the screws that secures the mobile broadband card and bracket to the system board 2 Lift the bracket off the system board 3 Disconnect the antenna cables from the ...

Page 23: ...4 Slide and remove the mobile broadband card out of the mobile broadband card slot 1 mobile broadband card bracket 2 screws 2 3 antenna cables 2 4 mobile broadband card 23 ...

Page 24: ...d do not place any cables under it 1 Align the notch on the mobile broadband card with the tab on the mobile broadband slot 2 Insert the mobile broadband card into the mobile broadband card 3 Connect the antenna cables to the mobile broadband card The following table provides the antenna cable color scheme for the wireless card supported by your computer Connectors on the mobile broadband card Ant...

Page 25: ...your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites Remove...

Page 26: ...ocedure 1 Press the battery release lever away from the coin cell battery until the coin cell battery pops up 1 battery release lever 2 coin cell battery 2 Lift the coin cell battery out of its socket 26 ...

Page 27: ...ide your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure With the positive side facing up snap the coin cell battery into the battery socket on the computer base Post requisites Replace the top cover 27 ...

Page 28: ...inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the top cover 2 Remove the wireless card 3 Remove the mobile broadband card Procedure 1 Turn the system upside down 28 ...

Page 29: ...2 Remove the screws that secures the bottom cover to the base frame 1 screws 4 2 base frame 3 Turn the system the over 29 ...

Page 30: ...4 Remove the screw from the system grounding port 1 base frame 2 system grounding port screw 5 Remove the wireless card cables and mobile broadband card cables from the routing guides 30 ...

Page 31: ...ct the Dip Switch board cable and status light board cable from the system board 1 mobile broadband card cables 2 2 routing guide 2 3 wireless card cables 2 4 Dip Switch board cable 5 status light board cable 31 ...

Page 32: ...7 Remove the base frame off the bottom cover 1 base frame 32 ...

Page 33: ...me page at www dell com regulatory_compliance Procedure 1 Place the base frame on the bottom cover 2 Connect the Dip Switch board cable and status light board cable to the system board 3 Route the wireless card cables and mobile broadband card cables through the routing guides 4 Replace the system grounding port screw 5 Turn the system over 6 Replace the screws that secures the bottom cover to the...

Page 34: ...ide your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the top cover 2 Remove the wireless card 3 Remove the mobile broadband card 4 Remove the base frame Procedure 1 Remove the screws that secure the DIP switch board assembly to the status li...

Page 35: ...board 1 base frame 2 status light board 3 DIP switch board assembly 4 screws 2 3 Remove the screws that secure that DIP switch board to the metal frame 4 Remove the DIP switch board of the metal frame 1 DIP switch board cable 2 screws 2 3 DIP switch board 35 ...

Page 36: ...fety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the DIP switch board on the metal frame 2 Replace the screws that secure the DIP switch board to the metal frame 3 Place the DIP switch board on the status light board 4 Replace the screws that secure the DIP switch board assembly to the status light board Post requisites 1 Replace t...

Page 37: ...ur computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the top cover 2 Remove the wireless card 3 Remove the mobile broadband card 4 Remove the base frame 5 Remove the DIP switch board Procedure 1 Remove the screws that secure the status light board...

Page 38: ...2 Lift the status light board of the base frame 1 screws 3 2 status light board 3 bstatus light board cable 38 ...

Page 39: ...uctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the status light board on the base frame 2 Replace the screws that secure the status light board to the base frame Post requisites 1 Replace the DIP switch board 2 Replace the base frame 3 Replace the mobile broadband card 4 Re...

Page 40: ... You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect ...

Page 41: ...2 Remove the heat shield of the system board 1 base frame 2 system board 3 heat shield 4 screws 4 3 Remove the screws that secure the I O port covers to the base frame 41 ...

Page 42: ...4 Remove the I O port covers of the system board 1 I O port covers 2 2 screws 3 3 system board 42 ...

Page 43: ...5 Using a paper clip or sim card ejection tool remove the sim card tray from the system board 1 sim card tray 2 paper clip 6 Remove the screws that secure the system board to the base frame 43 ...

Page 44: ...7 Lift the system board and remove it off the base frame 1 screws 6 2 system board 44 ...

Page 45: ...board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Place the system board on the base frame 2 Replace the screws that secure the system board to the base frame 3 Replace the sim card tray into the system board 4 Place the I O port covers on the system board 5 Replace the screws ...

Page 46: ...g in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field 46 ...

Page 47: ...ystem configuration information Set or change a user selectable option such as the user password type of hard drive installed enabling or disabling base devices and so on Entering BIOS setup program 1 Turn on or restart your computer 2 During POST when the DELL logo is displayed watch for the F2 prompt to appear and then press F2 immediately NOTE The F2 prompt indicates that the keyboard is initia...

Page 48: ...d components 3 Remove the jumper plug from pins 2 and 3 and fix it on pins 1 and 2 4 Wait for approximately five seconds to clear the CMOS setting 5 Remove the jumper plug from pins 1 and 2 and replace it on pins 2 and 3 1 pin 1 2 pin 2 3 pin 3 4 jumper plug 6 Replace the top cover Clearing Forgotten Passwords WARNING Before working inside your computer read the safety information that shipped wit...

Page 49: ...ord reset jumper PASSWORD on the system board See System board components 3 Remove the jumper plug 4 Wait for approximately five seconds to clear the password setting 5 Replace the jumper plug 6 Replace the top cover 49 ...