Dell OptiPlex XE3, Service Manual

Page 1: ...OptiPlex XE3 Small Form Factor Service Manual Regulatory Model D11M Regulatory Type D11S004 ...

Page 2: ...at a poskytuje návod jak se danému problému vyhnout VAROVÁNÍ VAROVÁNÍ upozorňuje na potenciální nebezpečí poškození majetku úrazu nebo smrti 2018 Dell Inc nebo její dceřiné společnosti Všechna práva vyhrazena Dell EMC a ostatní ochranné známky jsou ochranné známky společnosti Dell Inc nebo dceřiných společností Ostatní ochranné známky mohou být ochranné známky svých vlastníků 2018 05 Rev A00 ...

Page 3: ...yny dodané s produktem UPOZORNĚNÍ Aby nedošlo k elektrostatickému výboji použijte uzemňovací náramek nebo se opakovaně dotýkejte nenatřeného kovového povrchu a zároveň konektoru na zadní straně počítače UPOZORNĚNÍ S komponentami a kartami manipulujte opatrně Nedotýkejte se komponent ani kontaktů na kartě Kartu uchopte za hrany nebo za kovovou montážní konzolu Komponenty jako procesor držte za jeji...

Page 4: ...ení a uzemněte tak základní desku POZNÁMKA Aby nedošlo k elektrostatickému výboji použijte uzemňovací náramek nebo se opakovaně dotýkejte nenatřeného kovového povrchu když se dotýkáte konektoru na zadní straně počítače Po manipulaci uvnitř počítače Po dokončení montáže se ujistěte že jsou připojena všechna externí zařízení karty a kabely Učiňte tak dříve než zapnete počítač 1 Připojte k počítači v...

Page 5: ...ovnání s pamětí DDR3 která k provozu vyžaduje elektrické napětí 1 5 V Paměť DDR4 podporuje také nový velmi úsporný režim Deep power down který umožňuje hostujícímu zařízení přejít do pohotovostního režimu bez nutnosti obnovit paměť Od režimu Deep power down se očekává že sníží spotřebu energie v pohotovostním režimu o 40 až 50 Podrobnosti paměti DDR4 Mezi paměťovými moduly DDR3 a DDR4 jsou následu...

Page 6: ...us or USB was introduced in 1996 It dramatically simplified the connection between host computers and peripheral devices like mice keyboards external drivers and printers Let s take a quick look on the USB evolution referencing to the table below Tabulka 1 USB evolution Type Data Transfer Rate Category Introduction Year USB 3 0 USB 3 1 Gen 1 5 Gbps Super Speed 2010 USB 2 0 480 Mbps High Speed 2000...

Page 7: ...es the much higher performance by the technical changes below An additional physical bus that is added in parallel with the existing USB 2 0 bus refer to the picture below USB 2 0 previously had four wires power ground and a pair for differential data USB 3 0 USB 3 1 Gen 1 adds four more for two pairs of differential signals receive and transmit for a combined total of eight connections in the con...

Page 8: ...lf remains the same rectangular shape with the four USB 2 0 contacts in the exact same location as before Five new connections to carry receive and transmitted data independently are present on USB 3 0 USB 3 1 Gen 1 cables and only come into contact when connected to a proper SuperSpeed USB connection Windows 8 10 will be bringing native support for USB 3 1 Gen 1 controllers This is in contrast to...

Page 9: ...hnologies are closely related Advantages of Displayport over USB Type C Full DisplayPort audio video A V performance up to 4K at 60Hz Reversible plug orientation and cable direction Backwards compatibility to VGA DVI with adaptors SuperSpeed USB USB 3 1 data Supports HDMI 2 0a and is backwards compatible with previous versions HDMI 2 0 This topic explains the HDMI 2 0 and its features along with t...

Page 10: ... the highest crispest image quality Low cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a simple cost effective manner Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound HDMI combines video and multichannel audio into a single cable eliminating the cost complexity and confusion o...

Page 11: ...over a Slide the release latch on the back side of your system until it gives a click sound to unlock the side cover 1 b Slide and lift the side cover from the system 2 Installing the side cover 1 Place the cover on the computer and slide the cover towards the front of the system 1 until it clicks into place 2 3 Demontáž a opětovná montáž 11 ...

Page 12: ... in Before working inside your computer 2 Remove the Side cover 3 To remove the expansion card a Pull the metal tab to open the expansion card latch 1 b Pull the release tab at the base of the expansion card 2 c Disconnect and lift the expansion card away from the connector on the system board 3 12 Demontáž a opětovná montáž ...

Page 13: ...d 1 Insert the expansion card into the connector on the system board 1 2 Press the expansion card until it clicks into place 3 Close the expansion card latch and press it until it clicks into place 2 Demontáž a opětovná montáž 13 ...

Page 14: ...oving coin cell battery 1 Follow the procedure in Before working inside your computer 2 Remove the Side cover 3 To remove the coin cell battery a Using a plastic scribe press the release latch until the coin cell battery pops out 1 b Remove the coin cell battery from the system 2 14 Demontáž a opětovná montáž ...

Page 15: ...Installing the coin cell battery 1 Place the coin cell battery in its slot on the system board 1 2 Press the battery into the connector until it locks into place 2 Demontáž a opětovná montáž 15 ...

Page 16: ...ive assembly 1 Follow the procedure in Before working inside your computer 2 Remove the Side cover 3 To remove the hard drive a Disconnect the hard drive data cable and power cable from the connectors on the hard drive 1 2 b Push the release tab and lift the hard drive assembly from the system 3 16 Demontáž a opětovná montáž ...

Page 17: ...with the slots on the chassis at 30 degree angle 2 Press the hard drive assembly so that it gets secured to the hard drive and optical drive cage 1 3 Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive 2 3 Demontáž a opětovná montáž 17 ...

Page 18: ...e procedure in Before working inside your computer 2 Remove the Side cover 3 To remove the front bezel a Pry the retention tabs to release the front bezel from the system 1 b Rotate the front bezel away from the computer 2 and pull to release the hooks on the front bezel from the front panel slots 3 18 Demontáž a opětovná montáž ...

Page 19: ...Installing front bezel 1 Align the bezel and insert the retention tabs on the bezel into the slots on the system 2 Press the bezel until the tabs clicks into place Demontáž a opětovná montáž 19 ...

Page 20: ... and optical drive module 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly 3 To release the hard drive and optical drive module a Unroute the optical drive cables and hard drive cables through the retention clip and HDD ODD release tab respectively 20 Demontáž a opětovná montáž ...

Page 21: ...b Slide the release tab to unlock the hard drive and optical module 1 c Lift the hard drive and optical module 2 Demontáž a opětovná montáž 21 ...

Page 22: ...al drive module a Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive 1 2 b Slide and lift the hard drive and optical drive module from the system 3 22 Demontáž a opětovná montáž ...

Page 23: ... module 1 Insert the tabs on the hard drive and optical drive module into the slot on the system at 30 degree angle 1 2 Connect the optical drive data cable and power cable to the connectors on the optical drive 2 3 Demontáž a opětovná montáž 23 ...

Page 24: ...3 Lower the hard drive and optical drive module so that it is placed in its slot 1 4 Slide the release tab to lock the module 2 24 Demontáž a opětovná montáž ...

Page 25: ...5 Route the hard drive data and power cables through the HDD ODD release tab 6 Route the optical drive data cable and power cable through the retention clips Demontáž a opětovná montáž 25 ...

Page 26: ...omputer Optická mechanika Removing the optical drive 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 To remove the optical drive a Disconnect the hard drive data cable and power cable from the connectors on the hard drive 1 2 26 Demontáž a opětovná montáž ...

Page 27: ...b Slide the release tab to unlock the hard drive and optical module 1 c Lift the hard drive and optical module 2 Demontáž a opětovná montáž 27 ...

Page 28: ...sconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive 1 2 and lower the hard drive and optical module until it is seated 28 Demontáž a opětovná montáž ...

Page 29: ...e Push the release latch on the optical drive 1 and pull the optical drive out from the system 3 Demontáž a opětovná montáž 29 ...

Page 30: ...Installing the optical drive 1 Slide the optical drive into its slot in the system 1 2 Slide the release tab to unlock the hard drive and optical drive module 2 30 Demontáž a opětovná montáž ...

Page 31: ...3 Lift the hard drive and optical module 1 connect the optical drive data cable and power cable to the connectors on the optical drive 2 3 Demontáž a opětovná montáž 31 ...

Page 32: ...4 Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive 1 2 32 Demontáž a opětovná montáž ...

Page 33: ...5 Slide the release tab to lock the module 2 Demontáž a opětovná montáž 33 ...

Page 34: ... the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module 3 To remove the memory module a Pry open the retention tabs from both sides to lift the memory module from the connector 1 b Remove the memory module from the system board 2 34 Demontáž a opětovná montáž ...

Page 35: ...notch on the memory module with the tab on the memory module connector 2 Insert the memory module into the memory module socket 1 3 Press the memory module until the memory module retention tabs click into place 2 Demontáž a opětovná montáž 35 ...

Page 36: ...duct 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module 3 To remove the heat sink bracket a Pull both the release tabs simultaneously to remove the plastic duct that secures the heat sink assembly 1 b Lift the plastic duct away from the heat sink assembly 2 36 Demontáž a opětovná montáž ...

Page 37: ... heat sink duct 1 To install the heat sink duct a Align the plastic duct over the heat sink assembly 1 b Pull the release tabs and push the plastic bracket until it clicks in place 2 Demontáž a opětovná montáž 37 ...

Page 38: ...ur computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink duct 3 To remove the heat sink fan a Disconnect the heat sink fan cable from the system board 1 b Loosen the screws 4 that secure the heat sink fan to the heat sink 2 c Lift the heat sink away from the system 3 NOTE Loosen the screws in a sequential order 1 2 3 4 as mentioned on the...

Page 39: ...nk 1 2 Tighten the screws 4 to secure the heat sink fan over the heat sink 2 NOTE Tighten the screws in a sequential order 1 2 3 4 as mentioned on the system board 3 Connect the heat sink fan cable to the connector on the system board 3 Demontáž a opětovná montáž 39 ...

Page 40: ... Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink duct f Heat sink fan 3 To remove the heat sink a Loosen the captive screws 4 that secure the heat sink to the system board 1 NOTE Remove the screw in the sequential order 1 2 3 4 as printed on the system board b Lift the heat sink away from the computer 2 40...

Page 41: ...and align the screws of the heat sink with the holders on the system board 1 2 Tighten the captive screws to secure the heat sink to the system board 2 Replace the screw in the sequential order 1 2 3 4 as printed on the system board Demontáž a opětovná montáž 41 ...

Page 42: ...ně Removing intrusion switch 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink duct f Heat sink fan 3 To remove the intrusion switch a Disconnect the intrusion switch cable from the connector on the system board 1 b Slide the intrusion switch and lift it away from the system chassis...

Page 43: ...Installing the intrusion switch 1 Insert the intrusion switch into the slot on the chassis 1 2 Connect the intrusion switch cable to the system board 2 Demontáž a opětovná montáž 43 ...

Page 44: ...ý spínač Removing power switch 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module 3 To remove the power switch a Disconnect the power switch cable from the system board 1 b Press the power switch retention tabs and pull the power switch out from the system 2 3 44 Demontáž a opětovná montáž ...

Page 45: ...power switch 1 Align and slide the power switch module into the slot on the chassis until it clicks into place 1 2 2 Connect the power switch cable to the connector on the system board 3 Demontáž a opětovná montáž 45 ...

Page 46: ...emoving processor 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink duct f Heat sink fan 3 To remove the processor a Release the socket lever by pushing the lever down and out from under the tab on the processor shield 1 46 Demontáž a opětovná montáž ...

Page 47: ...t 3 Installing the processor 1 Place the processor on the socket such that the slots on the processor align with the socket keys 1 2 Close the processor shield by sliding it under the retention screw 2 3 Lower the socket lever and push it under the tab to lock it 3 Demontáž a opětovná montáž 47 ...

Page 48: ...zel f Side cover 5 Follow the procedure in After working inside your computer Disk SSD M 2 PCIe Removing the M 2 PCIe SSD NOTE The instructions are applicable to M 2 SATA SSD also 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 48 Demontáž a opětovná montáž ...

Page 49: ...SD to the system board 1 b Lift and pull out the PCIe SSD from its connector on the system board 2 Installing the M 2 PCIe SSD NOTE The instructions are applicable to M 2 SATA SSD also 1 Place the SSD thermal pad into the slot on the system board 1 2 Insert the M 2 PCIe SSD to the connector on the system board 2 Demontáž a opětovná montáž 49 ...

Page 50: ...procedure in After working inside your computer Jednotka zdroje napájení Removing power supply unit or PSU 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink duct 50 Demontáž a opětovná montáž ...

Page 51: ...etention clips on the chassis 2 3 c Disconnect the system power cable from the connector on the system board 4 4 To remove the PSU a Remove the screws 3 that secure the PSU to the system 1 b Press the blue release tab at the rear end of the PSU unit 2 c Slide the PSU and lift it away from the system 3 Demontáž a opětovná montáž 51 ...

Page 52: ...er supply unit or PSU 1 Insert the PSU in the chassis and slide it towards the back of the system to secure it 1 2 2 Replace the screws to secure the PSU to the rear chassis of the system 3 52 Demontáž a opětovná montáž ...

Page 53: ...he power cable to the connector on the system board 1 4 Route the CPU power cable through the retention clips 2 3 5 Connect the CPU power cable to the connector on the system board 4 Demontáž a opětovná montáž 53 ...

Page 54: ...inside your computer Reproduktor Removing speaker 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink duct f Heat sink fan g PSU 3 To remove the speaker a Disconnect the speaker cable from the connector on the system board 1 54 Demontáž a opětovná montáž ...

Page 55: ...ut from the system chassis 3 Installing the speaker 1 Insert the speaker into the slot on the system chassis and press it until it clicks into place 1 2 2 Connect the speaker cable to the connector on the system board 3 Demontáž a opětovná montáž 55 ...

Page 56: ...Follow the procedure in After working inside your computer Základní deska Removing system board 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink duct f Heat sink fan g Heat sink h Processor 56 Demontáž a opětovná montáž ...

Page 57: ...tem 2 c Disconnect the hard drive data cable 3 optical drive data cable 4 and power cable 5 from the connectors on the system board 4 Disconnect the following cables from the connectors on the system board a Intrusion switch 1 b CPU power 2 c Power cable 3 d Power switch 4 5 Unroute the PSU cables from the retention clips 5 Demontáž a opětovná montáž 57 ...

Page 58: ...om the system board a Remove the screws 5 that secure the system board to the chassis 1 b Remove the standoff single 6 32 screw 2 and single M3x5 screw that secures the system board to the system 3 58 Demontáž a opětovná montáž ...

Page 59: ...7 To remove the system board a Lift and slide the system board away from the system 1 2 Demontáž a opětovná montáž 59 ...

Page 60: ...ds the back of the system 2 Lower the system board into the system chassis until the connectors at the back of the system board align with the slots on the chassis and the screw holes on the system board align with the standoffs on the system chassis 1 2 60 Demontáž a opětovná montáž ...

Page 61: ...3 Replace the single 6 32 screw single M3x5 screw and screws 5 that secure the system board to the system 1 2 Demontáž a opětovná montáž 61 ...

Page 62: ...he system board a Power switch 2 b Power cable 3 c CPU power 4 d Intrusion switch 5 6 Connect the power cable optical drive data cable and hard drive data cable 1 2 3 7 Insert the hook on the I O panel into the slot on the chassis and rotate to close the I O panel 4 8 Replace the screw to secure the I O panel to the chassis 5 62 Demontáž a opětovná montáž ...

Page 63: ...y module c Processor d Heat sink e Heat sink fan f Heat sink duct g Hard drive and optical drive module h HDD assembly i Front bezel j Side cover 10 Follow the procedure in After working inside your computer Demontáž a opětovná montáž 63 ...

Page 64: ...ení vyžadují zásah uživatele Při provádění diagnostických testů buďte vždy přítomni u terminálu počítače Spuštění diagnostiky ePSA 1 Spusťte zaváděcí diagnostický program některou z výše uvedených metod 2 Po načtení jednorázové spouštěcí nabídky přejděte pomocí šipek nahoru a dolů do ePSA či diagnostiky a stisknutím klávesy Enter diagnostiku spusťte Stisknutím Fn PWR nainstalujete diagnostický sys...

Page 65: ...ste příkaz zadali správně že jste vložili mezery na správná místa a že jste uvedli správnou cestu k souboru CACHE DISABLED DUE TO FAILURE Primární vyrovnávací paměť v mikroprocesoru selhala Kontaktujte společnost Dell CD DRIVE CONTROLLER FAILURE Optická jednotka nereaguje na příkazy z počítače DATA ERROR Pevný disk nemůže číst data DECREASING AVAILABLE MEMORY Jeden nebo více paměťových modulů může...

Page 66: ...stics HARD DISK DRIVE READ FAILURE Pevný disk muc1ůže být poškozený Vypněte počítač vyjměte pevný disk a zaveďte počítač z disku CD Potom počítač vypněte znovu nainstalujte pevný disk a restartujte Pokud problém přetrvává zkuste použít jiný disk Spusťte testy Hard Disk Drive pevného disku v nástroji Dell Diagnostics INSERT BOOTABLE MEDIA Operační systém se snaží spustit na nespustitelné médium nap...

Page 67: ... HARD DRIVE Operační systém může být vadný kontaktujte společnost Dell NO TIMER TICK INTERRUPT uc1u200 Eip na základní desce může být poškozený Spusťte testy System Set pevného disku v nástroji Dell Diagnostics NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN Je otevřeno příliš mnoho programů Zavřete všechna okna a otevřete program který chcete použít OPERATING SYSTEM NOT FOUND Chce...

Page 68: ...u v důsledku stejné chyby CMOS checksum error Chyba kontrolního součtu CMOS RTC je resetováno byly načteny výchozí hodnoty BIOS Setup Nastavení systému BIOS CPU fan failure Porucha ventilátoru procesoru Došlo k poruše ventilátoru procesoru System fan failure Porucha systémového ventilátoru Došlo k poruše systémového ventilátoru Hard disk drive failure Chyba pevného disku Pravděpodobně došlo k chyb...

Page 69: ...Systémové hlášení Popis pravidelné zálohování dat Výskyt parametru odchylky od provozního rozsahu může ale nemusí značit potenciální problém s pevným diskem Řešení potíží 69 ...

Page 70: ...Jejich dostupnost závisí na zemi a produktu a některé služby nemusí být ve vaší oblasti k dispozici Chcete li kontaktovat společnost Dell se záležitostmi týkajícími se prodejů technické podpory nebo zákaznického servisu 1 Přejděte na web Dell com support 2 Vyberte si kategorii podpory 3 Ověřte svou zemi nebo region v rozbalovací nabídce Choose a Country Region Vyberte zemi region ve spodní části s...