Dell WB5023, User Manual

Page 1: ...Regulatory Model WB5023c Dell Pro Webcam WB5023 User Guide ...

Page 2: ...demarks may be trademarks of their respective owners 2022 08 Rev A00 NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death ...

Page 3: ...eripheral Manager 13 What is Dell Peripheral Manager 13 Installing Dell Peripheral Manager on Windows 13 Dell Display and Peripheral Manager 14 What is Dell Display and Peripheral Manager on Mac 14 Downloading and setting up the Dell Display and Peripheral Manager on Mac 14 Frequently asked questions 15 Troubleshooting 16 Statutory information 18 Getting Help 19 ...

Page 4: ...ing 2K video at 30 fps and Full HD video at 60 fps AI Auto framing 4x digital zoom Adjustable field of view with autofocus Built in microphone High Dynamic Range HDR and video noise reduction support Additional customization using Dell Peripheral Manager on Windows and Dell Display and Peripheral Manager on Mac ...

Page 5: ...What s in the box 5 What s in the box Dell WB5023 webcam with cable USB 2 0 1 5m User Documentation Quick Start Guide SERI Warranty Information External privacy cover or Lens cap Magnetic ...

Page 6: ...STARVIS sensor 2 Microphone 3 LED light indicator 4 Universal mounting clip 5 Tripod adapter thread Microphone enabled via Dell Peripheral Manager software on Windows and Dell Display and Peripheral Manager software on MAC Tripod not included 1 2 3 5 4 ...

Page 7: ...lace the webcam on the monitor bezel and adjust the foot on the universal mounting clip at the back of the monitor until the webcam sits firmly on the monitor bezel Setting up your webcam on a monitor NOTE It is recommended to have an active internet connection on your computer for the best setup experience ...

Page 8: ...y adjust the webcam up down to the best position 4 Connect the USB A end of the cable to a USB A port on your notebook desktop or monitor 5 Follow the instructions on the screen to customize the camera settings using Dell Peripheral Manager application on Windows or Dell Display and Peripheral Manager application on Mac ...

Page 9: ...ed in the box 1 Align the thread on the universal mount with the mounting screw on the tripod Rotate the tripod adapter until it is firmly fixed on the tripod 2 Remove the magnetic lens cap and place it at the rear of the webcam Setting up your webcam on a tripod ...

Page 10: ... camera USB cable to a USB A port on your notebook desktop or monitor 4 Follow the instructions on the screen to customize the camera settings using Dell Peripheral Manager application on Windows or Dell Display and Peripheral Manager application on Mac ...

Page 11: ... the user You can enable Auto framing to ensure the camera always keeps you in the center of the frame HDR and Video Noise Reduction The Dell WB5023 webcam s Digital Overlap HDR guarantees superior picture quality in extreme lighting environments while video noise reduction automatically eliminates grainy images in low light Facial Detection Auto Exposure The Dell WB5023 comes with an intelligent ...

Page 12: ... 2K QHD at 30 fps Full HD at 30 or 60fps HD at 30 or 60 fps 65 78 degree Auto Focus 4x digital zoom HDR and Auto White Balance Video Noise Reduction Omni directional Pick up range up to 2m ON Webcam is in use OFF Webcam is off or not in use Windows 10 64 bit Windows 11 64 bit Mac OS 12 3 1 The webcam can operate at a maximum ambient temperature of 40 C Microphone enabled via Dell Peripheral Manage...

Page 13: ...icrophone and more Installing Dell Peripheral Manager on Windows When you connect the device to your computer for the first time Dell Peripheral Manager is downloaded and installed automatically through the Windows Update process NOTE If Dell Peripheral Manager does not appear within a few minutes you can manually install the software by checking for updates Download the Dell Peripheral Manager fr...

Page 14: ...on image rotation webcam preview webcam settings and other features on selected Dell monitors and webcams NOTE To activate the microphone please enable the setting on the Dell Display and Peripheral Manager The application supports most of the webcam customization features excluding Presence Detection ExpressSign In Capture and Auto Installation Download the Dell Display and Peripheral Manager fro...

Page 15: ... default and must be enabled using the Dell Peripheral Manager DPM for Windows or Dell Display and Peripheral Manager DDPM for Mac OS application After installing the application and setting up the webcam go to More Settings Audio Switch the toggle on for Camera Microphone on DPM or select On for Camera Microphone setting under Webcam Webcam Control tab in DDPM 6 How do I set up my webcam on a Mac...

Page 16: ... version from www dell com support wb5023 Webcam not detected 1 Try disconnecting and reconnecting the USB cable 2 Check if the webcam is detected in Device Manager 3 Disconnect the webcam from any docking stations or USB hubs and connect it directly to the computer Image or video shows artefacts and flickering due to interference from LED or Florescent light sources To resolve this issue addition...

Page 17: ...are on the dock to the latest version Webcam is unable to automati cally set the frame rate and exposure Auto exposure and frame rate feature only function at low light condition and it is supported when HDR is turned off Toggle off HDR on the DPM or DDPM to use auto exposure and frame rate feature Microphone is not functional 1 Check if the microphone is enabled in the DPM or DDPM application 2 C...

Page 18: ...r contract terms Dell may also provide an additional hardware warranty full details of the Dell end user contract and warranty terms can be found by going to www dell com selecting your country from the list at the bottom of the home page and then clicking the terms and conditions link for the end user terms or the support link for the warranty terms For non U S customers Dell branded products tha...

Page 19: ...ne based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to www dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate se...