Dell XPS One 24, Service Manual

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m XPS One Service Manual Model MTG24 ...

Page 2: ...in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and XPS One are trademarks of Dell Inc Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell un...

Page 3: ... Before You Begin 9 Recommended Tools 9 Turning Off Your Computer 9 Safety Instructions 9 3 Replacing the Computer Cover 11 4 Replacing the Stand 13 5 Replacing the Top Shield 15 6 Replacing Memory Module s 17 7 Replacing Drives 19 Replacing the Hard Drive 19 Replacing the Optical Drive 21 ...

Page 4: ...Replacing the RF Module 31 9 Replacing the Processor Heat Sink Assembly 33 10 Replacing the Processor 37 11 Replacing the Battery 41 12 System Setup 43 Overview 43 Entering System Setup 43 System Setup Screens 43 System Setup Options 45 Boot Sequence 47 Option Settings 47 Changing Boot Sequence for the Current Boot 48 Changing Boot Sequence for Future Boots 48 Clearing CMOS Settings 49 ...

Page 5: ...Contents 5 ...

Page 6: ...6 Contents ...

Page 7: ...itional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Inside View of Your XPS One A2420 Computer 1 optical drive 2 internal card with Bluetooth wireless technology 3 hard drive 4 WLAN card 5 memory modules 6 processor heat sink assembly 7 RF module 8 graphics card heat sink 1 3 4 6 7 5 2 8 ...

Page 8: ...8 Technical Overview ...

Page 9: ... Off Your Computer NOTICE To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 4 seconds ...

Page 10: ...d and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer see Turning Off Your Computer on page 9 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug the cable from ...

Page 11: ...trical shock always unplug your computer from the electrical outlet before removing the cover NOTICE Ensure that sufficient space exists to support the system with the cover removed at least 30 cm 1 ft of desk top space 1 Follow the procedures in Before You Begin on page 9 NOTICE Before opening your computer ensure that you place the computer on a soft cloth or clean surface to avoid any scratches...

Page 12: ... are connected and that no tools or extra parts including screws are left inside the computer 6 Pivot the cover down and into position 7 Push the cover until it clicks into place 8 Tighten the two captive screws that secure the computer cover 9 Connect your computer and all attached devices to electrical outlets and turn them on 1 captive screws 2 2 computer cover 2 1 ...

Page 13: ...the Regulatory Compliance Homepage at www dell com regulatory_compliance 1 Follow the procedures in Before You Begin on page 9 2 Remove the computer cover see Replacing the Computer Cover on page 11 3 Remove the seven screws securing the stand and lift the stand away from the computer NOTE Ensure that you remove the labels from the existing stand and affix them on the new stand 1 stand 2 screws 7 ...

Page 14: ...tand 4 To replace the stand align the screw holes on the stand with the screw holes on the chassis 5 Replace the seven screws that secure the stand 6 Replace the computer cover see Replacing the Computer Cover on page 11 ...

Page 15: ...e power cable before removing the top shield 1 Follow the procedures in Before You Begin on page 9 2 Remove the computer cover see Replacing the Computer Cover on page 11 3 Remove the four screws securing the top shield and lift the top shield away from the computer 4 To replace the top shield align the screw holes on the top shield with the screw holes on the chassis 5 Replace the four screws tha...

Page 16: ...16 Replacing the Top Shield ...

Page 17: ...page at www dell com regulatory_compliance 1 Follow the procedures in Before You Begin on page 9 2 Remove the computer cover see Replacing the Computer Cover on page 11 3 Push apart the securing clips on the memory module connector until the module pops up 4 To replace the memory module s align the notch on the memory module with the tab on the memory module connector 1 memory module 2 notch 3 mem...

Page 18: ...dule 6 Replace the computer cover Replacing the Computer Cover on page 11 7 Connect your computer and all attached devices to electrical outlets and then turn them on 8 When the message appears stating that memory size has changed press F1 to continue 9 Log on to your computer 10 Right click the My Computer icon on your Microsoft Windows desktop and click Properties 11 Click the General tab 12 To ...

Page 19: ...best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Replacing the Hard Drive 1 Follow the procedures in Before You Begin on page 9 2 Remove the computer cover see Replacing the Computer Cover on page 11 3 Remove the three screws securing the hard drive carrier to the chassis 4 Disconnect the hard drive power cable ...

Page 20: ...20 Replacing Drives 5 Press the release tab to disconnect the hard drive data cable and lift the hard drive carrier out of the chassis 1 screws 3 2 hard drive data cable 3 hard drive power cable 1 3 2 ...

Page 21: ...w holes on the hard drive carrier 9 Replace the four screws that secures the hard drive to the hard drive carrier 10 Connect the hard drive data cable and power cable 11 Align the screw holes on the hard drive carrier with the screw holes on the chassis 12 Replace the three screws that secures the hard drive carrier to the chassis 13 Replace the computer cover see Replacing the Computer Cover on p...

Page 22: ... optical drive data cable 5 Remove the three screws securing the optical drive carrier to the chassis and lift the optical drive carrier out of the computer 6 Remove the four screws securing the optical drive to the optical drive carrier 7 Remove the two screws securing the optical drive card to the optical drive 1 optical drive lighting cable 2 optical drive data cable 3 optical drive data cable ...

Page 23: ...n the optical drive and replace the two screws that secure the optical drive card 12 Align the screw holes on the optical drive with the screw holes on the optical drive carrier and replace the four screws that secure the optical drive 13 Align the screw holes on the optical drive carrier with the screw holes on the chassis and replace the three screws that secure the optical drive 14 Connect the ...

Page 24: ...24 Replacing Drives ...

Page 25: ... at www dell com regulatory_compliance Replacing the WLAN Card 1 Follow the procedures in Before You Begin on page 9 2 Remove the computer cover see Replacing the Computer Cover on page 11 3 Remove the top shield see Replacing the Top Shield on page 15 4 Disconnect the antenna cables from the WLAN card and release the WLAN card by removing the two screws securing the card 5 Lift the card out of it...

Page 26: ...te antenna cables to the WLAN card you are installing The WLAN card has three triangles on the label black gray and white Connect the black cable to the connector marked with a black triangle Connect the gray cable to the connector marked with a gray triangle Connect the white cable to the connector marked with a white triangle 10 Replace the top shield see Replacing the Top Shield on page 15 11 R...

Page 27: ...V tuner card with the tab in the connector slot 6 Insert the TV tuner card at a 45 degree angle into the system board connector 7 Replace the two screws that secure the TV tuner card and connect the TV tuner cable to the connector on the card 8 Replace the stand see Replacing the Stand on page 13 9 Replace the computer cover see Replacing the Computer Cover on page 11 1 screws 2 2 TV tuner cable 2...

Page 28: ... the marked sequence on the graphics card heat sink to loosen the six captive screws securing the graphics card heat sink NOTICE To ensure maximum cooling for the graphics card do not touch the heat transfer areas on the graphics card heat sink The oils in your skin can reduce the heat transfer capability of the thermal pads 5 Lift the graphics card heat sink away from the computer 1 captive screw...

Page 29: ...ace the two screws that secures the graphics card NOTICE To prevent damage to the graphics card follow the marked sequence on the graphics card heat sink to tighten the captive screws 9 Align and tighten the six captive screws that secure the graphics card heat sink 10 Replace the stand see Replacing the Stand on page 13 11 Replace the computer cover see Replacing the Computer Cover on page 11 1 s...

Page 30: ...y_compliance 1 Follow the procedures in Before You Begin on page 9 2 Remove the computer cover see Replacing the Computer Cover on page 11 3 Disconnect the card cable and remove the screw securing the card 4 To install a new internal card with Bluetooth wireless technology align the screw hole on the card with the screw hole on the chassis 5 Replace the screw that secures the card and connect the ...

Page 31: ...www dell com regulatory_compliance 1 Follow the procedures in Before You Begin on page 9 2 Remove the computer cover see Replacing the Computer Cover on page 11 3 Remove the screw securing the radio frequency RF module flip the module and disconnect the RF module cable 4 To install the RF module connect the RF module cable 5 Flip the RF module and align the screw hole on the RF module with the scr...

Page 32: ...32 Replacing Cards 7 Replace the computer cover see Replacing the Computer Cover on page 11 ...

Page 33: ...in Before You Begin on page 9 2 Remove the computer cover see Replacing the Computer Cover on page 11 3 Remove the top shield see Replacing the Top Shield on page 15 CAUTION The heat sink assembly may be very hot during normal operation Be sure that it has had sufficient time to cool before you touch it 4 Disconnect the processor fan cable from the CPU FAN connector on the system board 5 Use the m...

Page 34: ...ith the holes on the chassis 9 Replace the five screws that secure the top end of the processor heat sink assembly NOTICE To prevent damage to the processor follow the marked sequence this ensures equal pressure on the processor at all times 10 Use the marked sequence on the processor heat sink to tighten the four captive screws at the lower end of the processor heat sink assembly 11 Connect the p...

Page 35: ...Replacing the Processor Heat Sink Assembly 35 12 Replace the top shield see Replacing the Top Shield on page 15 13 Replace the computer cover see Replacing the Computer Cover on page 11 ...

Page 36: ...36 Replacing the Processor Heat Sink Assembly ...

Page 37: ...Setup Guide 1 Follow the procedures in Before You Begin on page 9 2 Remove the computer cover see Replacing the Computer Cover on page 11 3 Remove the top shield see Replacing the Top Shield on page 15 CAUTION The heat sink assembly may be very hot during normal operation Be sure that it has had sufficient time to cool before you touch it 4 Remove the processor heat sink assembly see Replacing the...

Page 38: ... up the processor to remove it from the socket place it aside in a safe and secure place Leave the release lever extended in the release position so that the socket is ready for the new processor NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer 8 Unpack the new processor 1 processor cover 2 processor 3 processor socket 4 release lever 1 2 3 4 ...

Page 39: ...ch or bend the pins on the system board NOTICE You must position the processor correctly in the socket to avoid permanent damage to the processor 10 Orient the front and rear alignment notches on the processor with the front and rear alignment notches on the socket 11 Align the pin 1 corners of the processor and socket 1 processor cover 2 tab 3 processor 4 processor socket 5 center cover latch 6 r...

Page 40: ...he heat sink NOTICE Ensure that you apply new thermal grease New thermal grease is critical for ensuring adequate thermal bonding which is a requirement for optimal processor operation 16 Apply the new thermal grease to the top of the processor NOTICE Ensure that the processor heat sink assembly is correctly seated and secure 17 Replace the processor heat sink assembly see Replacing the Processor ...

Page 41: ...m setup see System Setup on page 43 so that you can restore the correct settings in step 10 2 Follow the procedures in Before You Begin on page 9 3 Remove the computer cover see Replacing the Computer Cover on page 11 4 Locate the battery socket on the system board near the memory modules NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board w...

Page 42: ...ide labeled facing up and then snap the battery into place 8 Replace the computer cover see Replacing the Computer Cover on page 11 9 Connect your computer and devices to electrical outlets and then turn them on 10 Enter system setup see System Setup on page 43 and restore the settings you recorded in step 1 1 coin cell battery 2 battery socket 1 2 ...

Page 43: ...ork incorrectly Entering System Setup 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediately NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release F2 in even intervals until the system setup screen appears If you wait too long and the operating system logo appears cont...

Page 44: ...keys As an option is highlighted the Options Field displays the option s current and available settings Options Field Appears on the right side of Options List and contains information about each option listed in the Options List In this field you can view information about your computer and make changes to your current settings Press Enter to make changes to your current settings Press ESC to ret...

Page 45: ...nd date system model name and the service tag of the computer Memory Info Indicates amount of installed memory usable memory memory speed memory channel mode dual or single and the type of memory technology used ME HECI Allows you to enable or disable the management engine Advanced CPU Type Displays the processor type CPU Speed Displays the processor speed Cache L1 Displays the processor L1 cache ...

Page 46: ...ry Specifies the behavior of the system after recovering from a power loss Power on The computer turns on after it recovers from a power failure Power off The computer remains turned off Last state The computer returns the power state it was in before the power failure Device Detect Error Allows you to enable or disable the device error report Boot Boot Device Priority Sets the boot priority among...

Page 47: ...m the USB drive If no USB is in the drive the computer attempts to boot from the next bootable device in the boot sequence NOTE To boot to a USB device the device must be bootable To ensure that your device is bootable check the device documentation NOTE An error message is generated only after the computer attempts to boot from every device in the boot sequence and no operating system is found Bo...

Page 48: ...g system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 4 At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight the device that is to be used for the current boot only and then press Enter For example if you are booting to a USB memory key highlight USB Flash Device a...

Page 49: ...r on the system board 4 Move the 2 pin jumper plug from pins 3 and 2 to pins 1 and 2 5 Wait for five seconds for the CMOS to clear 6 Move the 2 pin jumper plug back to pins 3 and 2 NOTE The computer will not turn on if you do not replace the 2 pin jumper on pins 3 and 2 7 Replace the computer cover see Replacing the Computer Cover on page 11 8 Turn on the computer 9 The message CMOS settings wrong...

Page 50: ...50 System Setup ...