Digital Check TellerScan 230, User Manual

Page 1: ...TellerScan 215 230 User Manual Rev 050609 1 TellerScan 215 230 Countertop Check Scanners User Manual May 2009 Rev 050609 ...

Page 2: ...an 215 230 Scanner 5 TellerScan Installation 6 Installing the Ink Jet Cartridge 7 Installing the USB Driver 8 Getting Started 9 TellerScan 215 230 Troubleshooting 10 TellerScan Operator Maintenance 11 Cleaning The Scanner 12 Common Error Codes 15 Frequently Asked Questions 17 TellerScan 215 230 Specifications 18 ...

Page 3: ...00 XP Professional or Vista 32 bit or 64 bit USB 2 0 port USB 1 1 port Radio Frequency Interference The TellerScan 215 230 generates uses and can radiate radio frequency energy If the unit is not installed and used properly that is in strict accordance with the instructions in this manual it may cause harmful interference to radio communications It has been tested and found to comply with the limi...

Page 4: ...ion code line The images and data are then transmitted through a Universal Serial Bus USB interface to the PC The TS215 is a single check at a time feeder drop and slide The TS230 models have an auto feeder that handles up to 50 items Features of the TellerScan 215 230 Outside the TellerScan 215 230 Fig 1 Rear Deck of TellerScan 215 230 Fig 2 Rear Deck Exit Pocket Control Panel w LED Status Indica...

Page 5: ...the TellerScan 215 Fig 3A Fewer Parts No Solenoid or Second Drive Motor Inkjet Printer Inside the TellerScan 230 Fig 3B Inkjet Printer Entry Exit Tray Exit Stop Wire Main Drive Rollers Entry Drive Rollers Entry Drive Roller Entry Sensor Entry Exit Tray ...

Page 6: ...away from direct light 2 Connect the power cord from the external power supply to the power connector on the scanner rear deck See fig 2 and fig 4 3 Place the external power supply in a ventilated area several feet away from the scanner and connect to an appropriate source of power 4 Make sure the TellerScan 215 or 230 is turned off Verify that the red power indicator on the Control Panel is not l...

Page 7: ... cartridge Fig 5 4 Remove the protective tape covering the ink nozzles Be careful not to touch the ink with your fingers or allow it to come in contact with any clothing 5 Carefully insert the nose inkjet end of the cartridge into the cradle Fig 6 in the scanner and slide forward while keeping the reservoir end of the cartridge tilted slightly upward 6 Push the cartridge downward until it snaps in...

Page 8: ...reen when the application launches and acquires the scanner NOTE While the scanner will run on a USB 1 1 port it is recommended that a USB 2 0 port be used to provide better overall performance An INI file parameter may need to be increased to allow running on a USB 1 1 port due to the slower throughput Check with your application provider Install the Demo Software Program Download from the Digita...

Page 9: ...tic feeder with the front of the items facing away from the scanner Fig 8 Fig 7 bottom left edges aligned NOTE Checks must be jogged properly in order to feed correctly The bottom and left leading edges of the check stack must align with one another See Fig 7 3 Slide the items into the automatic feeder until the left LED light illuminates Fig 10 4 This indicates the scanner is ready to begin feedi...

Page 10: ...exit the document track you can grab the document with both hands and carefully wiggle the document back and forth while lifting up Otherwise follow these steps 1 Remove the central cover if needed to remove the document 2 Clear the path of any jammed document and make sure that the rollers are free of paper and debris 3 Replace the cover Document Feeding Problems The TellerScan 215 is a drop and ...

Page 11: ...o blow out the document track on a regular basis Purchase the TellerScan cleaning cards to have on hand for regular cleaning maintenance Run several scan cycles flipping the card between cycles while holding the card to scrub the first drive or entry rollers Once the entry rollers no longer deposit dirt onto the card allow the card to scan through the entire path Run this through several times whi...

Page 12: ...any loose debris Scanner Cleaning Supplies to order call 847 446 2285 1 Compressed Air acquired for a local office supply provider 2 Cleaning Kit Consisting of one box of 25 cleaning cards 6 Cleaning Swabs 130007 03 The Scanlite program which is available from the Digital Check web site is an excellent utility to run while performing the cleaning procedures recommended below Scanlite provides an e...

Page 13: ...te feeding while holding the card firmly to prevent the card from actually feeding through the scanner You will want to cancel the transaction after running several scan cycles Note You may use the remote deposit application to run the scanner during the cleaning cycle or the Scanlite demo program available from the Digital Check web site Important Run a scan cycle and hold onto the card but allow...

Page 14: ... clean cloth to wipe the camera faceplate the two white strips and both sides of the camera faceplate section of the scanner Reassemble the scanner components by replacing the nylon screw right and left cover and the wire document guide Step Action Pull out the wire document guide Remove the left right side covers The covers lift off vertically Note The swabs are typically used to clean off the fo...

Page 15: ...Check the exit pocket for a double document feed TS 230 only If the document is still in the path grab the upper edges with both hands and wiggle the document back and forth vertically to remove it If they continue to get 217 errors this might indicate o The entry drive rollers may need to be cleaned o Check the condition of the documents for bent edges o Remove left side cover turn adjustment scr...

Page 16: ...Error Action 212 No Checks There are no checks indicated in the entry pocket A scan cycle has been initiated but the Document In Pocket LED the left LED is not on indicating that no documents are present Restack the batch of documents and insert them back into the entry pocket Slide them forward until the LED comes on This typically can happen when a scan cycle is initiated and the LED is not on 5...

Page 17: ...t for assistance with checking firmware and reloading the drivers What is a safe distance to keep the power supply from the TS215 or TS230 check scanner to prevent electromagnetic interference with the MICR read head in the scanner Keep power supplies and other electromagnetic devices 12 18 inches away from the scanner to keep them from interfering with the Magnetic read head How often should the ...

Page 18: ...f Test Automatic self testing when switching on the unit Software Tools API Toolkit 32 bit Options Ink jet printer Rear endorse Uses HP C6602A cartridge Part 130007 03 TellerScan Cleaning Kit 25 cards 6 Swabs Electrical Consumption 1 5A Voltage 100 to 240 VAC 50 60 Hz auto sensing power supply Product life Designed for useful life of 1 000 000 items TS215 2 000 000 items TS230 MTTR 15 minutes Temp...

Page 19: ...15 230 User Manual Rev 050609 19 Corporate Headquarters Digital Check Corp 466 Central Ave Suite 31 Northfield IL 60093 Tel 847 446 2285 Fax 847 441 5507 Website www digitalcheck com Email support digitalcheck com ...