DirecTV DirecTV SAT GO, Owner'S Manual

Page 1: ...Owner s Manual ...

Page 2: ...e receptacles and the point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or w...

Page 3: ...ly into their jacks Also place Audio Video A V cables to the sides of the TV back panel rather than down the middle once connected Try not to coil any twin lead cables and keep them away from A V cables as much as possible Never insert objects of any kind into any openings in the DIRECTV Sat Go system other than the DIRECTV access card as detailed in this manual Place it on a flat hard surface do ...

Page 4: ...inished using it 3 Lower the brightness and contrast levels as much as possible without impairing image readability Burn in is not covered by the warranty The LCD Panel consists of 3 million cells It is therefore possible that a few cells might be flawed We allow a maximum of 6 defective cells for the device to be in proper running order Please recognize that a device with 6 or fewer defective cel...

Page 5: ...t Go TV and Antenna 19 Connecting the DIRECTV Sat Go TV to the Antenna 20 Connecting the DIRECTV Sat Go to Power 21 Guided Setup and Activation 22 After Guided Setup Getting a Satellite Signal 23 Connecting DIRECTV Sat Go to a VCR DVD player or PMP personal media player 27 Setting Up Your DIRECTV Sat Go 29 Connecting your DIRECTV Sat Go to a Telephone Line when used in the home 29 Connecting your ...

Page 6: ...49 Menu Map 51 Troubleshooting 53 TV Problems 53 Remote Control Problems 55 Signal Problems 55 Running the System Test 56 System Errors 57 Warranty 58 Who is Covered 58 What is Covered 58 What is Excluded 59 To Get Warranty Service 60 DIRECTV Protection Plan 61 DIRECTV PROTECTION PLAN Benefits 61 Sign up for the DIRECTV PROTECTION PLAN Today 62 FCC Customer Information 63 Other Information 63 Spec...

Page 7: ...d in Access Card Compartment Documentation Quick Start Guide User Guide and Compass labels Rechargeable Battery Pack Remote Control and AAA Batteries x2 A full charge of the rechargeable battery pack can take as much as 8 hours It is recommended that you charge the batteries overnight before the first use MENU 1 2 3 4 5 6 7 8 9 0 VOL def abc jkl mno ghi tuv wxyz pqrs ENTER CHAN INF O BA CK EX IT L...

Page 8: ... contains the easily removable TV 1 1 3 2 2 DIRECTV Sat Go Case Opened 1 DIRECTV Sat Go TV Display 2 DIRECTV Sat Go TV Receiver 3 DIRECTV Sat Go Case Cover Antenna Sat Go Case Antenna 1 1 2 2 3 Antenna Rear View TV removed Antenna Front View Front View 1 DIRECTV Sat Go Case Cover Antenna 2 Antenna Connector 3 Compass which also shows elevations ...

Page 9: ...stores the AC power cable permanently attached 2 Remote Control 3 Access Card Slot The DIRECTV access card is pre installed The access card allows you to view DIRECTV programming The slot also contains a RESET button 4 TV Connector Panel 5 DC Power Connector 6 DIRECTV Receiver Panel 7 TV Display Panel Before Using Your DIRECTV Sat Go 1 2 3 4 7 6 5 ...

Page 10: ... Changes the input source or selects the highlighted TV MENU item when the TV MENU is on 3 VOL Decreases volume Moves the highlight bar up or down to move through menu items when the TV MENU is on 4 VOL Increases volume Moves the highlight bar up or down to move through menu items when the TV MENU is on 5 POWER Turns the TV on or off TV MENU TV INPUT SELECT VOL VOL 1 2 3 4 5 ...

Page 11: ...4 MENU Displays the DIRECTV Menu a compact menu of settings and services 5 ARROW CH Moves the highlight bar up or down to move through the onscreen menus In live TV changes the channel up or down in the Menu or Guide scrolls up or down 6 SELECT Selects the item highlighted 7 ARROW Moves the highlight bar left or right to move through the onscreen menus 8 ACTIVE Displays the DIRECTV Interactive Hom...

Page 12: ... as a service port for upgrading the DIRECTV Sat Go software 5 AV OUT Composite video and audio output Connects the TV to equipment with a composite AV input such as a VCR or DVD player 6 AV IN 1 Composite video and audio input Connects the TV to equipment with a composite AV output such as a VCR or DVD player 7 COMPONENT AV IN 2 Component video and audio input Connects the TV to equipment with a ...

Page 13: ...any highlighted item BACK Takes you to the screen you visited previously MENU Displays a compact menu of settings and services RED In Guide jumps 12 hours back other functions vary look for onscreen hints GREEN In Guide jumps 12 hours forward other functions vary look for onscreen hints VOLUME Raises or lowers volume MUTE Toggles sound volume on off LIST Displays your To Do List EXIT Exits any men...

Page 14: ...MUTE PREV ON OFF TV INPUT PREV PAGE POWER TV TV INPUT Changes the input source TV POWER ON OFF Turns equipment on or off as selected by MODE switch EXIT Exits any menu and returns to last channel viewed SELECT Selects any highlighted item ARROWS Move highlight to items in any direction needed BACK Takes you to the screen you visited previously INFO Displays the current input source MENU Displays t...

Page 15: ... resolution NUMBER KEYS Tune to a channel directly also input numbers and letters when needed in onscreen menus Use to input password Inserting the Batteries You must insert or replace the batteries in the remote control when you Purchase the DIRECTV Sat Go Find that the remote control is no longer operating correctly 1 Remove cover from the battery compartment by sliding it downward 2 Insert 2 AA...

Page 16: ...ove the TV by lifting the TV from the DIRECTV Sat Go case 2 On the back of the TV unscrew the two screws holding the battery cover in place 3 Remove the cover from the battery compartment by sliding it outward 4 Insert lithium battery pack supplied 5 Slide the cover over the battery compartment to replace the battery cover 6 Replace the two screws to hold the battery cover in place and complete th...

Page 17: ...le site requires the antenna have an unobstructed view of the southern sky and a flat stable surface The satellite is always located south of Texas This means if you live in Miami you must have a clear line of sight to the southwest if you live in San Francisco you must have a clear line to the southeast Depending on where you live the antenna should be at an elevation angle between 30 and 60 degr...

Page 18: ...he antenna you may remove the integrated TV Receiver The antenna may fall over if not rotated prior to removing the TV Receiver You may leave the TV in the case or lift and remove it from the case then move it a suitable viewing position 3 Rotate the antenna counter clockwise toward satellites in the southern sky TIP Use the compass on the outer antenna case to find the approximate antenna directi...

Page 19: ...he SAT connector on the TV rear connector panel and to the SAT connector on the rear antenna base AV IN 1 AV IN 2 COMPONENT Note You can place the antenna up to 15 from the DIRECTV Sat Go TV for remote viewing and up to a maximum of 100 with an optional RG 6 cable A residential DIRECTV dish can also be connected via an optional RG 6 cable for in home viewing ...

Page 20: ...For DC power 1 Remove the DC cable from the DIRECTV Sat Go case 2 Remove the TV from the DIRECTV Sat Go case 3 Connect the DC cable to the DC connector on the side of the receiver and to a DC power source such as a cigarette lighter in a car or boat The DC power cable is not permanently connected to the TV Note The AC and DC cables should never be plugged into a power source at the same time Hiber...

Page 21: ...a Select the desired language and press SELECT b Select antenna type Round Dish and press SELECT c Enter the ZIP Code for your location and press SELECT d Align the antenna see Aligning the Antenna on page 25 e Select Continue and proceed through the remainder of the Guided Setup 4 Once completed you will see a Welcome screen and now you re ready to watch TV Important In order to protect your TV s...

Page 22: ...inates Antenna coordinates Direction and Angle numbers are based on the ZIP code of your location You can use these coordinates when aligning your antenna to the satellites 1 Turn on the DIRECTV Sat Go press the POWER button on the TV display 2 Select Repeat Satellite Setup in the Satellite menu The ANTENNA INSTALLATION screen menu appears 3 Select the antenna type Round 1 or 2 LNB 4 Enter the ZIP...

Page 23: ...tenna angle up and down to obtain the optimum signal strength c Pause for 3 5 seconds during antenna rotation to allow the Signal Strength Meter to update which will show your current Direction and Angle coordinates and signal strength An audible beep sounds and the beeps become faster as your signal strength becomes stronger d Once you scan and obtain the optimal signal strength 60 70 stop Write ...

Page 24: ...from your receiver is fully inserted into the access card slot and oriented correctly Verify the antenna cable Using the 15 cable provided connect the antenna and receiver To place the TV and Receiver more than 15 from the antenna RG 6 cable is highly recommended Use of an RG 59 cable is not recommended and may cause performance problems Some after market off the shelf add on components may not be...

Page 25: ...ive detailed instructions on the types of connections you can make depending on the equipment you have in order to get the best picture and sound quality Note that the back panels of your equipment may not exactly match those illustrated NOTE Not all cables come with your DIRECTV Sat Go you may need to purchase additional cables depending on your setup TIP When working with cables be sure to conne...

Page 26: ...ct the Component video cable to the component video output jacks Y Pb Pr on the VCR or DVD Player and to the component video input jacks COMPONENT AV IN 2 on the DIRECTV Sat Go TV rear connector panel 2 Connect the audio cable to the audio output jacks L R on the VCR or DVD Player and to the COMPONENT AV IN 2 jacks L R on the DIRECTV Sat Go TV rear connector panel UNIT IMAGE COMPONENT OUT LINE OUT...

Page 27: ...VD Player and to the video input jack AV IN 1 on the DIRECTV Sat Go TV rear connector panel 2 Connect the audio cable to the audio output jacks L R on the VCR or DVD Player and to the audio input jacks AV IN 1 on the DIRECTV Sat Go TV rear connector panel R AUDIO L VIDEO LINE OUT S VIDEO OUT COMPONENT OUT AV IN 1 AV IN 2 COMPONENT ...

Page 28: ...jack on your wall or into a phone splitter that is plugged into a phone jack and the other end into the PHONE JACK on the DIRECTV Sat Go TV rear connector panel A phone connection is not required for outdoor use but you will need to connect to a phone line occasionally if you want to purchase pay per view movies 13 18V 450mA Max AV IN 1 AV IN 2 COMPONENT ...

Page 29: ...nd to the video output jack AV OUT on the DIRECTV Sat Go TV rear connector panel 2 Connect the audio cable to the audio input jacks L R on the second TV or monitor and to the audio output jacks AV OUT on the DIRECTV Sat Go TV rear connector panel AV IN 1 AV IN 2 COMPONENT AV IN S VIDEO COMPONENT R AUDIO L VIDEO 13 18V 450mA Max NOTES Neither AV IN 1 nor AV IN 2 can be used for the second TV or mon...

Page 30: ...29 Setting Up Your DIRECTV Sat Go Completing the Connections Plug all power cords into electrical sockets AC DC ...

Page 31: ...ace the access card please follow the steps below 1 Locate the access card case below the remote control compartment in the receiver 2 Remove the access card door and remove the pre installed access card 3 Replace the access card with the new one provided by DIRECTV Make sure the side with the metal contact is facing toward the receiver when installed You may get an onscreen message that says Plea...

Page 32: ...atellite Data Acquisition screen as the receiver gathers information from the satellite for the onscreen program guide Next you ll be given the opportunity to set up your phone connection as well as program your remote to control other equipment such as your DVD player Just follow the screen instructions and you ll be ready to watch in no time IMPORTANT In order to protect your TV screen from burn...

Page 33: ...you re picking up a satellite signal DIRECTV channel Have on hand your service address social security number and a valid major credit card Note your access card and receiver ID numbers find these by pressing MENU then go to Settings and press SELECT Then go to Setup and press SELECT Highlight Info Test and press SELECT When you re ready just call 1 800 DIRECTV 1 800 494 4388 and pick the programm...

Page 34: ...tle stop and start time and rating of the current program 4 Current Favorites Favorite Channels list currently in use 5 Audio options Two states bright and dim If displayed brightly alternate audio options are available 6 Messages Two states bright and dim If displayed brightly there are new DIRECTV messages in Caller ID Messages 7 Parental Controls Parental Controls lock status Three states Locke...

Page 35: ...program or channel cell to view its description Use the CHAN key up or down to scroll a full page Press the RED or GREEN keys to move forward or back in time To tune to a program that is on now highlight the program and press SELECT Selecting a future program displays program information Press INFO when you ve highlighted a show in the Guide to view a more in depth description and options Pressing...

Page 36: ... given a choice of which autotune to cancel Changing Autotune Options Canceling an Autotune Once you have scheduled a program to autotune you can change the autotune options or cancel the autotune by selecting the program in the Guide or the To Do List press LIST then select the Autotune item in the left menu and follow the onscreen instructions to change the program s options or cancel the Autotu...

Page 37: ...the Guide in the 100s with previews on channel 100 Tune to a pay per view program or press INFO on a highlighted pay per view program Select a Buy option and follow the onscreen instructions As long as your TV has been connected to a land based phone line you can use your remote control to order You ll get a reminder a few minutes before the pay per view s start time You can cancel your pay per vi...

Page 38: ... 2 Highlight Picture and press SELECT 3 Highlight Picture Mode and press SELECT 4 Press SELECT on a desired picture mode as followings Custom Dynamic Standard Mild Movie Custom Picture There are several setting options that allow you to control the picture quality 1 Press MENU to display the TV Menu 2 Highlight Picture and press SELECT 3 Highlight Custom Picture and press SELECT 4 Press SELECT on ...

Page 39: ...the TV Menu 2 Highlight Picture and press SELECT 3 Highlight Size and press SELECT 4 Press SELECT on a desired size of the followings Normal Zoom Wide Sound Sound Mode You can select the sound mode to be used when watching a given broadcast 1 Press MENU to display the TV Menu 2 Highlight Sound and press SELECT 3 Highlight Sound Mode and press SELECT 4 Press SELECT on a desired picture mode of the ...

Page 40: ...C on your TV program schedule 1 Press MENU to display the TV Menu 2 Highlight Settings and press SELECT 3 Highlight Closed Caption and press SELECT 4 Press SELECT on a desired option of the followings Off CC1 CC2 CC3 CC4 Text1 Text2 Text3 Text4 NOTE The options may change depending on the broadcasting service Backlight Brightness You can easily adjust the brightness of the Liquid Crystal Display L...

Page 41: ...display the TV Menu 2 Highlight Parental Controls and press SELECT 3 Enter your 4 digit password to access 4 Highlight Change Password and press SELECT 5 Enter your new password using the NUMBER and LEFT RIGHT keys Block Turns on or off all your parental control settings 1 In the Parental Controls menu select Block and press SELECT 2 Press SELECT on a desired option of the followings On Off MPAA R...

Page 42: ...gue Language Sex Violence 3 Select a desired restriction rating of the followings in the each sub rating and press SELECT TV G General audience TV PG Parental guidance suggested TV 14 Parents strongly cautioned TV MA Mature audience View Not rated No Rating Program Blocks the TV signal or movies displayed without restriction ratings 1 In the Parental Controls menu select No Rating Program and pres...

Page 43: ... Ant This option is useful if your TV has lost signal strength or you need to realign your satellite dish or antenna Remote This option is useful for programming your remote control Audio This option lets you to change the language for programs with multiple audio tracks Display This option lets you specify how long the Channel Banner displays Access Card Follow the onscreen directions to replace ...

Page 44: ... left menu and follow the onscreen instructions To temporarily change the audio from the Menu select Audio Options then select the audio track you prefer Once the program is over or you change the channel the audio will change back to the default setting Category Sort This feature lets you temporarily arrange the Guide to list only programs in a particular category such as Movies Sports or News Wh...

Page 45: ...s starring a favorite actor or games with your favorite team Search offers some easy ways to spot just what you want to watch Press MENU then select Search You can find a program by Title Person Keyword Channel or News Your search will be quicker if you narrow your search by selecting subcategories just follow the onscreen instructions Once you ve found a program you re after all you have to do is...

Page 46: ...the channels you like best or perhaps a grouping of family channels just for the kids When you re using a Favorites list the Guide will only display those channels you ve chosen and you ll also only see those channels when you change channels using Chans Get on your remote control Keep in mind no matter what Favorites list you re currently using you can still always access any channel you receive ...

Page 47: ...elete that listing from your log The Notices tab lets you turn the notification feature on or off When the Notices option is on you ll see a notice on your TV screen whenever a call comes in NOTE You must subscribe to Caller ID service through your local telephone company and your TV must be connected to a phone line DIRECTV Messages This feature lets you view a listing of current DIRECTV messages...

Page 48: ...elect the TV tab then highlight and select the TV rating you desire You can also set ratings for particular content for example Fantasy Violence Dialogue each of which is described when highlighted Other Shows Select the Other tab o block programming that has no rating such as news and sports and shows with a rating of None select the Other tab Channel Blocks You can block viewing of a certain cha...

Page 49: ...rols are currently activated Unlock Now will appear if you try to tune to a restricted program 2 Select Unlock Now and enter the password For more unlock options 1 Press MENU then select Parental Controls 2 Various options for removing restrictions temporarily or permanently will appear Select one and enter your password Also note If you have Parental Controls set and temporarily unlocked turning ...

Page 50: ...sed Caption Off CC1 CC2 CC3 CC4 Text1 Text2 Text3 Text4 Backlight Brightness High Low Internal Battery 0 100 Parental Controls Change Password New Password Confirm Block On Off MPAA Ratings G PG PG 13 R NC 17 X View TV Rating Children Age TV Y TV Y7 View Fantasy Violence TV Y7 View TV Rating General Age TV G TV PG TV 14 TV MA View Dialogue TV PG TV 14 View Language TV PG TV 14 TV MA View Sex TV PG...

Page 51: ...ll Movies Sports News etc Appears while in the Guide Pay Per View All Movies Special Events etc Appears while in the Guide Search Recent Finds Title Person Keyword Channel Date Time Appears while in the Guide Favorites Editing Settings Set Current Custom 1 Custom 2 All Channels Setup Custom 1 Setup Custom 2 Previous Ch s Displays the last 4 channel searches Calls Msgs Edit Settings Messages Caller...

Page 52: ...s Press the TV INPUT SELECT button on the TV display panel or the SELECT button on the remote control If problems persist turn off all equipment that is connected to your DIRECTV Sat Go system wait a few minutes Problems with Caller ID You must subscribe to Caller ID service through your local phone company Also check to be sure your Caller ID feature is turned on see page 49 If you are plugging y...

Page 53: ...signal or Searching for Satellite Signal message Your satellite system may be experiencing a temporary loss of the satellite signal due to unusually heavy rain clouds or rainfall This is usually brief lasting only as long as the heavy rain cloud condition persists Your antenna may be blocked Check that something is not blocking the antenna Partial programming loss channels missing from the Guide c...

Page 54: ...e control They may be weak dead or installed incorrectly Try replacing batteries If you re entering a channel number that is less than four digits long the TV might wait two seconds before tuning to the channel Press ENTER after entering a channel number to tune immediately If you are trying to operate a device other than the DIRECTV Sat Go TV that you have programmed the remote to control make su...

Page 55: ...orrectly The access card is installed properly in the DIRECTV Sat Go System Follow these steps to run the diagnostics system test on your DIRECTV Sat Go System 1 Turn on your TV 2 Slide the mode switch to the DIRECTV position to put the remote control in satellite controlling mode then press MENU 3 Select Settings 4 Select Setup then Info Test 5 Use arrow keys to highlight the System Test tab then...

Page 56: ...an external DC power source such as an automobile battery the Low Vehicle Battery icon appears on the screen and the power light on the front of the TV display blinks every second when it has been determined that the automobile battery voltage has been drained close to a point where the automobile could no longer be started As this low automobile battery threshold may be different across the many ...

Page 57: ...e product For ninety 90 days from the purchase date at the option of DIRECTV the DIRECTV Sat Go system will be repaired or replaced with a new repaired refurbished or comparable product whichever is deemed necessary if it becomes defective or inoperative This exchange is done without charge to you for parts and labor You will be responsible for the cost of shipping to and from the location designa...

Page 58: ...imited warranty Reception transmission problems caused by signal conditions telephone line or cable or antenna systems outside the unit A product that has been modified or adapted to enable it to operate in any country other than the country for which it was designed manufactured approved and or authorized or repair of products damaged by these modifications A product used for commercial or instit...

Page 59: ...ITED WARRANTY IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV SAT GO SYSTEM DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV SYSTEM SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL R...

Page 60: ...ment does cause harmful interference to radio or television reception which can be determined by removing and applying power to the equipment the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving satellite antenna Increase the separation between the equipment and the DIRECTV Sat Go system Connect the equipment into an ...

Page 61: ...practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make n...

Page 62: ... Connector Phone Jack RJ 11 2 wire female modem connector USB USB 2 0 Type A Service Port RS 232 Serial Port for TV software upgrade AV Out Composite Audio Video Output RCA type AV In 1 Composite Audio Video Input RCA type AV In 2 Component Audio Video Input RCA type Video Y Pb Pr 480i p 720p 1080i Audio L R Other AC Power Input 120V AC 60 Hz DC Power Input Vehicle harness 12V 5A Optional LiPB bat...

Page 63: ...t is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Due to restrictions imposed by copyright holders certain programming may include content...

Page 64: ...ids 21 38 MI Marquette 20 35 MN Duluth 19 36 MN Int l Falls 19 34 MN Minneapolis 19 38 State City Direction Angle MO Kansas City 19 44 MO Saint Louis 20 44 MO Springfield 19 46 MS Jackson 20 51 MT Billings 16 37 MT Great Falls 15 35 NC Charlotte 22 44 NC Raleigh 22 42 ND Bismarck 17 36 ND Fargo 18 36 NE North Platt 17 43 NE Omaha 18 42 NJ Atlantic City 23 37 NM Albuquerque 16 49 NV Las Vegas 14 45...

Page 65: ...64 State City Direction Angle VA Roanoke 22 42 VT Burlington 23 32 WA Seattle 13 32 WA Spokane 14 33 WI Madison 20 39 WI Milwaukee 20 39 WV Charleston 22 41 WY Cheyenne 16 42 Dish Pointing Coordinates ...