Emerson GO Real-Time 4G/5G Global, User Manual

Page 1: ...GO Real Time 4G 5G Global Tracker User Manual Cargo Monitoring Solutions ...

Page 2: ...ker Features Page 7 Activating Device Page 8 Oversight Online Dashboard Page 9 Creating A Shipment Page 10 Oversight Mobile Application Page 11 Device Placement Page 12 GO GreenSense Recycling Program Page 13 Technical Specifications Page 14 15 Regulatory Page 15 Troubleshooting and FAQ s Page 16 18 Technical Support Page 19 ...

Page 3: ...ration at 20 to 60C temperatures An optional temperature probe can monitor temperatures down to 200C For shipments lasting longer than 20 days in duration the GO Real Time 4G 5G Global Plus Tracker offers additional battery life up to 90 days Comprehensive and automated reporting is provided through the Oversight Dashboard and the Oversight Mobile app Data is encrypted providing security as it mov...

Page 4: ...ton Network Status Charging Indicator Light Sensor Pull Tab to Start Probe Connection Cover Trip Details Note Adhesive Strip Located on Back of Device GO Real Time 4G 5G Tracker NST TH00 20 days GO Real Time 4G 5G Global Plus Tracker NXT TH00 90 days Serial Number ...

Page 5: ...ed by an airplane icon is activated a BLUE LED flashes every 1 second for a 30 second duration The same sequence occurs for de activation Battery Fuel Gauge View remaining battery capacity denoted with a battery icon after activation with a quick press of the center status button Four LEDs indicate remaining battery capacity based upon estimated voltage upon activation Red Only Less than or equal ...

Page 6: ...ry capacity is indicated The follow ing fault codes can be provided to Emerson Technical Support for further troubleshooting Green SIM failure Yellow No registration on network Orange Network rejection Red No server connection For assistance contact Technical Support 1 877 998 7299 or CargoSupport Emerson com Charging Indicator The GO Real Time 4G 5G Global Tracker battery part number NST TH00 is ...

Page 7: ...be options both digital and analog that can span an operating range of 200C to 100C For more information regarding these optional temperature probes please contact your Emerson sales representative On Off Switch The GO Real Time 4G 5G Global Plus Tracker NXT TH00 comes equipped with an on off switch intended to power additional future sensors such as CO2 shock and vibration This switch is not acti...

Page 8: ...al Time 4G Global Pull Tirar FACILITY 000PI W GO Real Time 4G Global 3 4 14924 Corporate Road South Jupiter FL 33478 561 575 7600 emerson com cargo Product Support 877 998 7299 1 Peel off the serial number label from the front of the device and place on the manifest 2 Write shipping info on the GO 3 Pull the start tab on the GO 4 Check for BLUE flashing light to indicate device is operational and ...

Page 9: ...nd time above or below range The Oversight Mobile app is available in English Chinese Spanish Italian German Portuguese Turkish and French Oversight Online Dashboard Contact CargoAccountManagement Emerson com to set up training and obtain credentials Access is controlled by a username and password It s also easy to share shipment data with a partner by simply assigning a username and password to t...

Page 10: ...ep 3 Select a temperature range or select no tempearture information required If applicable the temperature ranges will show in the drop down menu Select a cool down type 1 hour Alerts via email will be sent 1 hour after creating a shipment 4 hours Alerts via email will be sent 4 hours after creating a shipment No Alert Suppression Alerts via email will be received right away Step 4 Select the Cre...

Page 11: ...ame features and benefits as the Oversight Dashboard our cloud based online portal Oversight Mobile Application Map View Create a Shipment 1 View shipment route on a detailed map 2 Assign a trip name to a specific GO tracker serial number and receive temperature alerts by clicking save in the top right corner 3 The sensor report gives in depth details of shipment information such as trip duration ...

Page 12: ...thin a container Placement Trackers should not be placed inside of a pallet or carton because the cellular signal will likely be blocked Emerson recommends placing the GO Real Time 4G 5G Global Tracker products on the outside of the pallet closest to the back doors If the shipment has multiple drops place the tracker on the top of the pallet of the last drop or inside wall of the trailer closest t...

Page 13: ...program that facilitates the return of Emerson temperature monitoring products for proper battery and component recycling The GO GreenSense program provides customers with eco friendly return boxes and pre paid postage return labels free of charge For more information email GOGreen Emerson com or call 1 877 998 7299 GO GreenSense Recycling Program ...

Page 14: ...urements report ed at 18 minute intervals IP Rating IP62 Light Sensor Sensitivity 0 5 Lux minimum detectable 1 0 Lux Oversight Dashboard Emerson com Oversight Probe Optional 200 C to 100 C operating Recycle Options GO GreenSense program Shelf Life Shipped with a minimum in use and shelf life of approximately 6 months Please check the Activate By Date on the product box and follow a first in first ...

Page 15: ...ight Sensor Sensitivity 0 5 Lux minimum detectable 1 0 Lux Oversight Dashboard Emerson com Oversight Probe Optional 200 C to 100 C operating Recycle Options GO GreenSense program Shelf Life Shipped with a minimum in use and shelf life of approximately 6 months Please check the Activate By Date on the product box and follow a first in first out process Size 3 2 in x 4 9 in x 2 1 in 83 mm x 124 mm x...

Page 16: ...utes before the unit is reporting in the Oversight online dashboard Q How does the GO Real Time 4G 5G Global Tracker report its data A Trackers measure ambient temperature and communicate through cellular networks not GPS The unit will need to have good cellular connection to send the information in real time Q What if I need to return my unit A If you have been informed that it is necessary to re...

Page 17: ...can access the Excel or PDF icon to obtain sensor data Q Can I change trip details after it has been created A Shipment information can be changed by clicking Details and then editing the shipment parameters on the left hand side of the screen Q How can I reduce the number of alerts I am receiving A In Oversight you can customize this information based on your need by simply reducing the alert lev...

Page 18: ...e is within range Verify that the department in charge of activating the devices has done so correctly and if possible request photos as proof Make sure that the device has been placed correctly on the load Remember that proper placement is on top of the last pallet closest to the doors Avoid placing the unit in between pallets or inside product Also if you need to place a thermal blanket or somet...

Page 19: ... a week We re with you every step of the way Toll Free 1 877 998 7299 Emerson com Cargo CargoSupport Emerson com Live Chat NST NXT TH00 UM Rev1 0321 Emerson is a trademark of Emerson Electric Co or one of its affiliated companies 2021 Emerson Electric Co All rights reserved ...